5/5
TrustpilotTrusted partner
Great customer service and account support. Reliable, user friendly platform.
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,670 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,670 reviews on three platforms, including 32 Google reviews rated 4.2.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotMy problem was solved quickly and the…
My problem was solved quickly and the person i spoke with gave me the solution clearly
5/5
TrustpilotThis was a great class for reviewing…
This was a great class for reviewing the uses of the CTM software. Chris Sterkel is a good teacher!
1/5
TrustpilotProblem of intergration between Strata…
Problem of intergration between Strata Master and NSW Govt Strata Hub still does not work - 3 weeks we have been trying to get resolution
Agent replied · 25 January 2024
Thank you for your review Anna. I have passed your feedback to a senior manager who will review your case and contact you directly to discuss further.
3/5
TrustpilotAlthough MRI works reasonably well
Although MRI works reasonably well. The issue I have is that the response time once a case has been created is very slow. Sometimes when there is a deadline and when there is a case pending it becomes very difficult for us to balance this
Agent replied · 28 November 2023
Hello Shabbir, thanks for the feedback. Most cases are resolved very quickly but some do take investigation. If you have an urgent issue, please contact your account manager who can escalate the case for you.
3/5
TrustpilotThe transition from Angus to MRI has…
The transition from Angus to MRI has been arduous. Service requests have been slower to complete and they now charge for things that were previous included. Charging 4 hours to change a background picture is incredulous.
Agent replied · 27 November 2023
Hello JG, Thank you for your feedback. We are sorry your experience has been arduous. We are aware there has been a delay in getting services requests assigned and have updated our processes so the response time should be much faster going forward.For services, bug fixes or issues with the software are handled through support. Training requests, configuration changes, or custom enhancements to the product are handled by the services team and those services are billable. We have received recent feedback about service costs from clients and are doing a full review to determine the appropriate costs.
5/5
TrustpilotNathan was polite soft spoken ready to…
Nathan was polite soft spoken ready to assist. took his time to explain because I explained that the dash broad was overwhelming
5/5
TrustpilotCTME user interface is not as intuitive…but phone support is outstanding!
CTME user interface is not as intuitive as I'd like, but I don't use it much, (2-3X a year) so there is always a bit of a "re-learning" curve. That said, all I have to do is call their help line and the person on the other end is professional, and super helpful! Never asked a question they could not answer. And they stay on the phone and walk me through, click by click, if needed.
5/5
TrustpilotSandy was extremely helpful and most…
Sandy was extremely helpful and most pleasant during our phone call.
4/5
TrustpilotQUBE PROPERTY MANAGEMENT
I have used this system for more years than I care to admit to! It is a testament to the quality and usability of system that it continues to be relevant and an advantage to users and businesses alike. I think for me what pitches it ahead of other systems is the speed of data entry; most actions are instantaneous and the majority of the system can be used through the keyboard rather than clicking around with a mouse and waiting for something to happen. Keep up the good work!
5/5
TrustpilotPersistant!
Technician stayed on top of the problem until an answer could be given.
5/5
TrustpilotIssue we had was resolved very quickly
5/5
TrustpilotCustomer Service Attention
Hector is and has been an excellent customer service representative, always helpful and supportive. Follows up until issue is resolved!
4/5
TrustpilotI would have given a 5-star review…
I would have given a 5-star review except for this last software update that had glitches. The Customer Service and ongoing education are superior.
5/5
TrustpilotLauren is awesome!
Lauren is always a pleasure to work with. Never had a bad experience with CallMax especially their customer service - hands down one of the best!
4/5
TrustpilotThe support service has improved a bit…
The support service has improved a bit in the last few months, though some jobs are taking much too long to be fixed, or we have no response at all on them.
5/5
TrustpilotSo helpful
So helpful, resolution was quick, easy and understandable.
5/5
Trustpilotforgotten password
very clear instructions
5/5
TrustpilotReporting
Edgar was excellent, very knowledgeable and produced the report we needed.Many thanks to you and the team
5/5
TrustpilotMy problem was addressed and corrected…
My problem was addressed and corrected quickly.
5/5
TrustpilotThe actual help/support is always…able to resolve the issue.
The actual help/support is always great, every issue has always been resolved. BUT, for the past 2 years I've had to hold for up to 40 minutes before every talking to a human. Even when the customer service is free this is annoying, but when we pay thousands of dollars for this service, that sort of way time is unacceptable. This call was answered within 45sec. HUGE IMPROVEMENT.
5/5
TrustpilotGreat Job!!!
I've never had any issues with techs at MRI. They have always been helpful. When I called on 6/24 to get assistance, Mark Heese was extremely helpful and solved the problem quickly. Thanks
5/5
TrustpilotClient support
We are getting the support we need while still new to the software.
5/5
TrustpilotEasy to use
Easy to use. Customer service is always very helpful with resolving problems.
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