5/5
TrustpilotAlways a very quick response
Always a very quick response, understand the need for fast help, respond in friendly, helpful manner, never treated like a dummy!!!
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,670 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,670 reviews on three platforms, including 32 Google reviews rated 4.2.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI was helped quickly.
5/5
Trustpilotgreat customer service
customer services are always response quick and helpful.
5/5
TrustpilotThe knowledge the staff when a request…
The knowledge the staff when a request is made is done fairly quickly, and if they do not know, they reach out to their supervisors and get the answers or action taken care of.
5/5
TrustpilotRep was quick and knowledgeable.
5/5
TrustpilotCompetent communication
Prompt, competent and courteous service.
5/5
TrustpilotAlmost every time I've called your…
Almost every time I've called your customer service agents make every effort to resolve my problem with just one call, I think your customer service is great.There have only been twice in years, that the customer service person was rude and unhelpful, and I haven't encountered her for a couple of years so maybe she is gone. I use to hold my breath when I encounted her.
5/5
TrustpilotCallmax software allows us to capture…
Callmax software allows us to capture missed leads which converts into new move in's and to retain current residents by capturing the missed maintenance calls. Awesome tool! :-)
5/5
TrustpilotQuick Response and Complete Assistance
When helping me with a reforecast and reporting issue Sheila was incredibly thorough and described everything in a way I could understand.
5/5
TrustpilotMDA Property Manager Review
Overall, an excellent boutique property accounting software. System has a few bugs to be resolved, some reporting limitations but its way better than the generic accounting packages and most property accounting software in the market. To be specific, reporting on property performance has never been easier, budgeting and forecasting is the best it has ever been and arrears analysis, tenants account history etc are some of the best reports from the system. Not forgetting the excel upload files into the system - billing, receipts and expenses. I wish the system can improve on adhoc payments allocation especially for recurring items. Journals are easy peezy. Its a 5 star for me.
5/5
TrustpilotAlway available for helping you through…
Alway available for helping you through any questions or issues you may have.
5/5
TrustpilotExcellent
Barbara was excellent
5/5
Trustpilot5 Stars Again
They are always professional and really seem to care.
5/5
TrustpilotThe customer service representative…
The customer service representative made navigating thru the program easy and the issue I was having was resolved quickly.
3/5
TrustpilotSupport …
Proactive and quick support was lacking this year.
Agent replied · 10 January 2025
Thank you for your review Chris, we are sorry to hear that the level of support provided has not met with the high standards that we strive to provide to our clients. We will arrange for a senior support manager to reach out to you directly to discuss your concerns in further detail.
5/5
TrustpilotThe guy who helped me was brilliant
The guy who helped me was brilliant. Even when I had to ring back, he was straight on the case and helped me further. Because of his help, I managed to get my case managed. So, overall, I was very happy with the outcome.
5/5
TrustpilotKeep up the good work
Keep up the good work - Much appreciated!
5/5
TrustpilotHe was very patient
He was very patient , and very nice
4/5
TrustpilotI love the software but I don't like…
I love the software but I don't like how MRI breaks off pieces of the software periodically and then you have to purchase another module. We moved from an older server based software and lost functionality by moving to the SaaS version and the only way to get it back was to add additional cost and modules. Yes it was a better decision for us to away from maintaining a server but you should never lose functionality. Also, we've had 3 or 4 account representatives. NOT GOOD. We are ready to move forward with additional functionality and need to have a really good account rep who understands our needs. If you keep changing them we have to keep having the conversation with a new one. It's really disappointing.
5/5
TrustpilotThe person taking the initial call for…
The person taking the initial call for help was prompt getting me connected to the tech dept. Once connected the tech that handled my ticket was very nice and knowledgeable in handling my issue and had me back up and going in less than 20 minutes. he really made the call for help less stressful.
5/5
TrustpilotRM Creating JE had errors
Took the time to explain what was wrong and how to correct it.
5/5
TrustpilotIt seems every time I call in
It seems every time I call in, whoever is on the other end of the line is both friendly and knowledgeable. In fact, they are the type of almost scary knowledgeable that has your issue pulled up on their screen about as fast as you are verbalizing it. In this day and age of multiple, incessant information and situation checks; constant rehashing of scenarios to multiple people because one cannot help you completely, MRI has seemingly put into place the general level of customer service as has Apple and GoDaddy. Thank you.
5/5
TrustpilotTo be able to speak to a person
To be able to speak to a person rather than a bott or be sent a url to find info on the internet.
5/5
TrustpilotKaren Stevenson
Karen was tremendous in helping resolve my issues that occurred.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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