Trusted Agent profile · London
Verified
★★★★★
2,669 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,669 reviews on three platforms, including 32 Google reviews rated 4.2.
Every review we hold for the London office, from every platform, shown as written. First names only.
3/5
TrustpilotBug/Glitch in the system
The person that I talked to was fine. But she couldn't explain what happened. Seemed like a bug/glitch in the system.Hopefully it gets resolved.I implemented a manual work around.
Thank you for your feedback, Edward. A manager will be reaching out to you to collect additional information on this issue and get you further assistance.
4/5
TrustpilotThe team at MRI are great and always…
The team at MRI are great and always available to assist when something is not quite working as it should. The road to having a usable product has not been easy for us but with their diligent care and constant improvements to the product we now have a usable CRM which shows us exactly the state of business.
5/5
TrustpilotWhenever I need assistance… MRI IS…
Whenever I need assistance… MRI IS THERE TO HELP!!! Quickly and efficiently!
3/5
TrustpilotNZ isn't getting the support needed first thing in the morning
The support response times are not working for NZ business hours very well. When technical issues occur that require service restarts or complete system re-boots we have to wait hours to the necessary resource to come available.
5/5
TrustpilotMRI Angus
User friendly and step by step instructions
5/5
TrustpilotCtme is the perfect real estate tool
Ctme is the perfect real estate tool! The company has great customer service & responds promptly to issues. I recommend it highly. I have used this software for 12 yrs+Guida BellingerGuida & CO, LLC
5/5
TrustpilotWINNING TEAM…
For the fact that the support team handles our cases with immediate effect and their very calm over the phone and very friendly that makes the whole process easy thank you so much for the assistance we get from you guys.
5/5
TrustpilotMRI’s CAFM System: Consistent, Scalable, and Aligned with Our Objectives
We appreciate MRI’s responsiveness and willingness to collaborate on tailored solutions that align with our compliance and digital transformation goals. Their support team is knowledgeable, proactive, and quick to resolve any issues.
4/5
TrustpilotSupport listened to what I said
Support listened to what I said, then I ask" in future if issue arise" how could I Identify this issue and fix when I see it to make it work. (I find that there are mistakes that can be fixed prior to linking with another agent.)
5/5
TrustpilotThe Support Team for the MRI Qube…
The Support Team for the MRI Qube Property Management System are superb and have never failed to quickly sort any problems encountered (The issues were almost always our fault). We have now been using versions of this Property Management software for over 40 years, having purchased a system in 1981 from the original developers, and have found it easy to use and extremely reliable. We are primarily a residential property management firm and much of the functionality of the software is not used but would expect that the Service Charge routines etc. would be of an equally high calibre.
5/5
TrustpilotTara did a great job understanding my…
Tara did a great job understanding my issue and figuring out what had to be done as quickly as possible, which was pretty quick. Thank you!
5/5
TrustpilotThe customer service is top notch
The customer service is top notch. They are friendly, personable, and very efficient. They solve my issues quickly and do not make me feel bad for asking for assistance.
3/5
TrustpilotMRI, a Global Leader? Seriously?
MRI Support system is definitely not "Global Leader..." caliber as touted by the company. Phone calls to support take far too long to get answered. Logging a case is a joke because it can be days before someone provides any meaningful answer/solution. For a commercial software company, the developers clearly do not understand the recoveries business well. MRI wants to charge for changes that are normal business practices. For example, Expense Recoveries with a percentage CAP on Controllable expenses requires a custom formula with a price quote of over $4K USD.
5/5
TrustpilotAutomatic GTE recovery
The assistance that we got from Robert Jobert was fantastic.
5/5
TrustpilotBarbara was most helpful as always
Barbara was most helpful as always. A credit to your company!
5/5
TrustpilotFast and Friendly resolution!
Quick pick up of the phone, and had the answer at the ready!
5/5
TrustpilotThe response was efficient and was able…
The response was efficient and was able to understand the issue and provide a clear explanation. However having read the advisory note the issue would have remained hazy I would suggest a review of the notes to explain the the term 'Proposed' and Approved' are interchangeable and are there for the purpose of presentation
Thank you for your review John, we always value such feedback from our customers in order to continually improve on the client experience that we provide. I will forward this to our Support team who can review and make the necessary updates and amends.
5/5
TrustpilotStep by step instuctions
I received helpful information and they guided me through my issue
5/5
TrustpilotThe tech that helped me out worked way harder that I expected
The tech that helped me out worked way past closing time and it really made my life a lot better. Thank You for the dedication and going above & beyond the call. :)this person deserves a big fat pay raise!!!
5/5
TrustpilotEveryone I spoke with were very helpful…
Everyone I spoke with were very helpful and answered all my questions.
5/5
TrustpilotA huge thank you to Pepe
A huge thank you to Pepe, who is fantastic to deal with, extremely friendly, very knowledgeable and nothing is a problem for him to solve. He always goes above and beyond to solve any of our problems.
5/5
TrustpilotThe persons that assisted me were…
The persons that assisted me were courteous and helpful. My issue was solved quickly.
5/5
TrustpilotRepresentative was knowledgeable and…
Representative was knowledgeable and courteous
5/5
TrustpilotAlways a very quick response
Always a very quick response, understand the need for fast help, respond in friendly, helpful manner, never treated like a dummy!!!
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