5/5
TrustpilotKaren Stevenson
Karen was tremendous in helping resolve my issues that occurred.
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,669 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,669 reviews on three platforms, including 32 Google reviews rated 4.2.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotMoving away from using humans to handle…
Moving away from using humans to handle client support.
Agent replied · 5 December 2024
Thank you for your review Damon. MRI strives to provide its clients with scalable and specialised support services accessible through various means to suit individual client needs. We will arrange for our Support Manager to reach out to you directly to discuss any concerns you have in further detail.
5/5
TrustpilotGreat technology and customer service!
The software itself is responsive and is a useful contract depository making some of the most unwieldly documents searchable and has a useful summary produced by the software AI and team at MRI along with the capability to set reminders over key dates extracted from contracts.Our account manager, David Terry, provides excellent customer service and is always helpful and pragmatic, and I really value this relationship.
4/5
TrustpilotOverall happy
Overall happy, removed 5th star because not systems always have room for improvement.
Agent replied · 25 September 2024
Thank you for your review Nadine, your feedback is important to us and we are always striving to improve our software and services to ensure a positive client experience. We will arrange for your account manager to reach out to you directly to discuss any concerns that you may have in further detail.
1/5
TrustpilotNo resolution to my service request…
No resolution to my service request from customer support. The responses I received was that someone would get back with me, and I'm still waiting.
Agent replied · 21 February 2024
Thank you for your review Lisa - we are sorry that you have experienced this delay, this is not the experience we want you to have. We believe we provided a response regarding this open item, but if you have not seen the update you needed, please respond back on your case so we can address. We will ensure you receive follow-up as quickly as possible.
5/5
Trustpilotquick service
Knowledgeable, courteous and fast!!
5/5
TrustpilotMy call was promptly answered.
My call was promptly answered and the issue quickly resolved.
5/5
TrustpilotI very rarely have to call in to get…
I very rarely have to call in to get assistance, but when I do, everyone is so delightful and knowledgeable
5/5
TrustpilotThere was no one on the webinar
There was no one on the webinar. I joined several times and no one was there. I paid in advance and would like to be reimbursed.
5/5
TrustpilotI sent an email and i phoned MDA I got assisted quickly and efficient
Service was very fast
5/5
TrustpilotI wish it were easier to open a…
I wish it were easier to open a template and be able to save it as another title like one specifically for a different client.
2/5
TrustpilotSlow response/resolution times on support ticket 04974880
I raised a ticket on 3 October which has still not been investigated/resolved (04974880).The only response I have had is a mail to say it is assigned to a support analyst on the 3 October.I have chased on 7 & 10 October.
Agent replied · 28 November 2023
Hello Alexandra, thank you for the feedback. I can see that a support agent responded yesterday apologising for lack of communication. We have been investigating the query and continue to do so. This should have been communicated sooner so once again, apologies for that. We'll get this resolved asap.
5/5
Trustpilotfriendly and knowledgeable
4/5
TrustpilotThe team is very helpful and…
The team is very helpful and professional
5/5
TrustpilotAll great and very efficient with great…
All great and very efficient with great manners! Thank you!
5/5
TrustpilotI was really good and I was given what…
I was really good and I was given what to do and it was easily done
5/5
Trustpilotgreat staff…
you have so many great people who are trained will to help with any need we have using the software.
5/5
TrustpilotFast Response to My Issue
Very fast response to my question. Yana was very polite and professional and provided a resolution quickly. very good customer service.
5/5
TrustpilotBeing able to talk to someone…
Being able to talk to someone knowledgeable of the platform. It was a quick and easy experience solving my issue.
5/5
TrustpilotI love it that there is excellent…
I love it that there is excellent support 24/7.
5/5
TrustpilotPrompt answer to my question and polite…
Prompt answer to my question and polite representative.
5/5
TrustpilotRobin was excellent to work with
Robin was excellent to work with, as she walked me through procedures, so that I could correct the problem. Kelly also is amazing. The Support Team is very valuable.
5/5
TrustpilotRachel
Rachel, the person I was on the phone with was wonderful, knowledgeable and super efficient!
5/5
TrustpilotTrusted partner
Great customer service and account support. Reliable, user friendly platform.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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