Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotOverall, very happy with the tech assigned.
Once I was able to speak with a tech, Mr. Riser, everything was great. He fixed a major issue that I "inherited" in a matter of minutes. He was quick, knowledgeable, and very friendly. The only issue was the wait time on how long it took for me to be contacted back once a ticket was created. Also, when I called to check the status of the ticket two times, it was long hold times, which is hard for me in my office with the workload, and call volume that we get.
A · 25 August 2021
★★★★★ 5/5
TrustpilotGreat customer service
Carl was the tech that assisted in my issue with worksheet. He was very professional and was able to resolve my issue quickly.
Dale · 11 November 2022
★★★★★ 3/5
TrustpilotThe technical support response to my…
The technical support response to my ticket was better this time, but there have been too many times to count that I put high alert on my ticket and it can take days to get a response. Time will tell if the technical support response time becomes better.
Peggy · 11 August 2021
Agent replied · 28 November 2023
Hello Peggy, we appreciate your feedback. I am going to ask a senior support manager to look into your cases so that we can identify why they took longer than expected and ensure that you get a quicker response time.
★★★★★ 5/5
TrustpilotNathan was extremely knowledgeable
Nathan was extremely knowledgeable, help, and a pleasure to speak with.
Ashanti · 3 November 2023
★★★★★ 5/5
TrustpilotAs usual
As usual, you did a great job
Kem · 26 November 2025
★★★★★ 5/5
TrustpilotReal person that work with you to…
Real person that work with you to answer your question
Emmanuel · 28 October 2025
★★★★★ 5/5
TrustpilotShay was fantastic
Shay was fantastic. Could not fault the service he provided and he is now helping me with another issue and I anticipate that his services will once again be on point.
Christine · 6 October 2021
★★★★★ 2/5
TrustpilotI don't like that I can't pause my…
I don't like that I can't pause my subscription. I was given wrong information on my first inquiry saying that I could only to be told by support that I could not.
Terry · 17 June 2023
Agent replied · 27 November 2023
Thank you for your review Terry. A member of our team will reach out to you directly to discuss your concern in more detail.
★★★★★ 5/5
TrustpilotI like very much that I can integrate…
I like very much that I can integrate offers with other CTM users. It makes it easy to both view documents in real time. I also like the SmartDocs feature. Often, I get documents that require signature, but are not writeable. I value the utility of Smart Docs very much!
Marion · 3 May 2024
★★★★★ 5/5
TrustpilotDeena was wonderful
Deena was wonderful. She always is. She took her time in helping me create a report in Report Writer that our Auditor was looking for. Very pleased!!
Lyn · 19 April 2022
★★★★★ 5/5
TrustpilotI have always had great experience
I have always had great experience with MRI tech support. They are knowledgeable, easy to understand, and willing to try to help you understand what went wrong or where we went wrong :-)
Stephanie · 30 January 2025
★★★★★ 5/5
TrustpilotWere helpful and quickly handled my…
Were helpful and quickly handled my problem
Roberta · 18 November 2025
★★★★★ 5/5
TrustpilotHad an issue with changing some items…
Had an issue with changing some items and the support team was on it and quickly.
Kristina · 20 August 2025
★★★★★ 5/5
TrustpilotYou customer service team is AWESOME
You customer service team is AWESOME. They are always available and patient and kind as well as the Account Exec. team. Shout out to Troy, Sean and Ryan you guy ROCK!
Jane · 12 August 2021
★★★★★ 4/5
TrustpilotGreat Product and account support
MRI take the time to understand our business needs and tailor the product to help us achieve our objectives.
MediK · 18 July 2025
★★★★★ 5/5
TrustpilotGreat help
Bryant explained the issue and more about the functionality of that MRI page
Jorge · 19 September 2025
★★★★★ 5/5
TrustpilotResponse times have improved for phone…
Response times have improved for phone calls. All the reps are very good, especially Tina and Deana. Also JonJulie in implementation does a great job.
Janice · 30 June 2022
★★★★★ 5/5
TrustpilotWhy i would recommend MRI
MRI's support team is very knowledgeable and professional along with being very easy to communicate with them.
Sara · 7 August 2025
★★★★★ 4/5
TrustpilotMike Stoll was awesome in correcting my…
Mike Stoll was awesome in correcting my issue as well as showing me where I can find help to correct them in the future.
Joyce · 4 August 2022
★★★★★ 5/5
TrustpilotThe customer support at MRI is…
The customer support at MRI is OUTSTANDING!!!! So helpful and kind!
Rhonda · 6 October 2025
★★★★★ 5/5
TrustpilotVery quick response with support to…
Very quick response with support to explain how to navigate the system.
Paul · 26 September 2025
★★★★★ 5/5
TrustpilotAmazing and Comprehensive Software
The software is just so comprehensive and amazing. The support team is friendly, knowledgeable and patient. All around super satisfied with MRI!
Janelle · 9 June 2025
★★★★★ 5/5
TrustpilotVERY Happy Implementation
We are mid-way through our MRI Investment Central implementation process and could not be more satisfied with both the product features/ease of use as well as the professional service received by our implementation team. Extra kudos to our Account Manager Michael Fairley who has been invaluable throughout this process whether configuring the system to our business requirements or supporting our staff departments as they transition to this business solution. We are on track with our original scope of work as well as milestone dates. Well done MRI team!
Jeffrey · 28 April 2021
★★★★★ 4/5
TrustpilotI have worked with MRI (formerly…
I have worked with MRI (formerly Ingeratec) for a decade. The biggest decision to continue to work with them is the customizable features and the fact that they are always looking at ways to improve the product.I love that they are increasingly giving the users access to pull SQL tables and load data from Excel themselves. They are very responsive to tickets/bugs; although they can get a bit backlogged on adding new screens and reports.We are also planning on adding additional MRI services in the near future and are excited for that next step.
Nicole · 28 April 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
