McMahon and Partners London reviews

Dear Lu, Thank you for your review. We do try our hardest to please all tenants and make sure they have a lovely stay in our apartments and feel a home. I just want to mention that we use an independent company to carry out all check in and out reports. Any issues that are highlighted from our tenants are investigated and if appropriate are removed. If there was an error on any reports, we always suggest not signing the report until all facts are correct. We cannot take responsibility if the Check in report is not accurate and the check out report states damage was done. We always try and find a fair compromise for you and for our landlords. Our properties are non- smoking and we do have a procedure to follow after check out, this is to ensure any new tenants can enjoy the property and are not subjected to cigarette tarnishing’s. This was made very clear to you with various property inspections that you ignored. Our landlords get both check out and in reports and it is ultimately there decision on what happens not ours. Furthermore, we always give 24 hour notice to all viewings in writing to you and your flatmates. We never ever enter properties we do not have permission to enter. Thank you, McMahon and Partners.

Hi, Thank you so much for your feedback, much appreciated! We try our best to be professional with all our clients and ensure to provide a good service. Once again, thank you so much for your response! Kind regards McMahon & Partners

Hi Carolina . Many thanks for your kind thoughts on our service, we very much appreciate you taking time to describe your experience. Should you need our services in the future, we would be delighted to assist you again. Thanks so much. The McMahon Team

Hi Rosario Thank you for taking time to review our business. I am sorry for my delay in responding, as I should certainly have done so before now. I am disappointed that you felt the service our company provided did not live up to your expectations, and was only worthy of one star. In my firms defense, I believe your comments had justification, particularly in regards to you moving in and having a number of items that needed attention. To my knowledge, most of the items were attended to to swiftly, and appropriately, however there was a problem with an ongoing issue of a broken tap. Our original plumber who visited the property gave us an incorrect diagnosis, based on this advice, there was a prolonged delay, a delay, which I agree was unacceptable. We no longer use the supplier who gave us false/unhelpful information. Sometimes it is only when you get a bad experience, that you can make changes to your systems, and learn from them, which is what we have done in this case. As regards your end of tenancy: You were fully aware that there would be works done by the council in the property. MY EMAIL TO YOU, PRIOR TO YOUR MOVE IN: On 29 Jan 2018, at 08:05, Sean McMahon Hi Rosario I just wanted to run by you a scenario regarding the tenancy at 74 Ebenezer House. The local authority plan to install individual boilers in all the flats at some time in the near future. This will mean that it could well be during the course of your 18 month tenancy agreement. The current situation means that the landlord pays for the communal heating through her annual service charges, that will change when the new boilers are installed and the heating costs will be billed through your utility company, depending on individual usage. Can you confirm that you are happy with this scenario, which in any even may not occur, as there is no specific time frame for this. Please confirm. Kind rgds Sean McMahon That is fine. Could you please confirm though that now we have received all information and no more surprises will come up? Kind regards David [ Rosarios Husband]. Your landlord let you leave the contract one month early, this was a solution that was agreeable to your landlord an yourself. When you say, you offered a solution! , in property, and in life, the solution has to be agreed and accepted by both parties, which it was, your previous request was not agreeable to the landlord. This is nothing to do with McMahon, our clients make the decisions on their property, and we carry out their instructions. As regards the property having no lighting, and not getting a commitment to fix the lighting, you are totally aware that this was out of McMahon & Partners control. You were clearly informed before you moved into the property that there may be works required in the flat, as the council were changing the boilers in the building. The contractors caused the problem with 'blowing the wiring,' again, nothing to do with McMahon's, as your comments somehow forget to mention. It was the councils contractors responsibility to rectify it. In fairness to the contractors, they had tried to gain access to your flat for several months, left you numerous messages in the flat, but you did not make any attempt to contact them. You had a young child, which anyone with children can understand, but the works to the flat could easily have been completed before your baby arrived, causing you far less stress and inconvenience. It is quite clear to me that your own agenda dictated how your review of our business is portrayed, which I clearly feel is unfair and unreasonable. That said, I wish you and your family greater happiness in your new home. Sean McMahon

Hi Alistair. Many thanks for your words of gratitude regarding the service you received from our staff. Your words are very much appreciated. From All @ The McMahon Team.

Hi Maxime. Thanks you for your comments, and I'm sorry for the late reply. You were completely right, we did make errors at the end of your tenancy, and you were correct to point them out. It was helpful of you to do so, and we have made a point of training this process effectively so that we do not make such mistakes again. Thanks for taking time to comment, and best wishes. The McMahon Team.

Hey James First of all, thank you so much for your positive feedback and for taking the time to post this review. It's our lovely clients that allow us to constantly improve the way we do business, one of which we're really proud of, the quick response time you've been experiencing. We look forward to serving you again. Thank you, once again, for your kind words. We wish you all the best with your apartment!

Dear Fiona I am very sorry for your experience today, my colleague Camron is very aware of his mistake, and feels terrible that we have inconvenienced you and your daughter. We only found out yesterday that the property had a short term tenant as the owner did not advise me of this. We were then only informed this morning that viewings were not alllowed until the tenant vacates the property. That said we know we should have communicated to you immediately of the change and advised you we should re-schedule the meeting. We can offer to reinburse you for your travel costs today, or offer that when the property is available to view, you will be given the first priority viewing and we will pay for your travel back to London. Again sincere apologies, I do hope that we can assist you in the future. Kind rgds, Sean McMahon

Hi Maria, Thank You for giving us a 5 star review, and even more for leaving us this amazing feedback. Being a small company, most of our customers are referred to us by existing customers. We are extremely happy to have helped you find your dream first home! We hope to see you again in the future!

Hi Onur Many thanks for your kind words, this is very much appreciated. If you need assistance again, feel free to get in touch any time. Best rgds, The McMahon Team.

Hi Tarun Many thanks for your kind words for our service, we are very grateful that you appreciated Udith & Toby's level of service. We hope you are happy with your property, and would be delighted to help you in the future. Best wishes. The McMahon team

Dear Janos and his mates, I would suggest you get your facts correct before writing fake and false reviews. We are an estate agency and we cannot change the structure of a building that we did not develop. Quite frankly this is out of our control and any other estate agents control! We also cannot do anything about noise and light pollution. We cannot control and change the world around you. I have politely asked you to remove such reviews and you choose to ignore. We have a very well documented report on how much complaints you have made regarding a building. Even the tenants and leaseholders have complained about you. Even the developers have emailed you and told you that the building structure cannot be made on the floor you live on! What else do you expect to happen.

Hi Andrea. Many thanks for your comments regarding the service you received from our business, we look forward to assisting you in the future. Your comments are very much appreciated. From All @ The McMahon Team.