Trusted Agent profile · London
★★★★★
210 reviews across 2 platforms
70 Church Road, Crystal Palace, London, SE19 SEZ
Martin and Co's office in London, at 70 Church Road, is rated 4.9 out of 5 across 210 reviews on two platforms, including 207 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleJames and Annabel are fantastic. From the beginning James was very helpful with our tenancy and trying to get all the paperwork done soon, and helping if we had any problem. In a city like London where state agents just try to rip you off, it's always nice to find people that are actually nice to you and want you to feel you rented place as your own! Best state agent I have dealt with.
Thank you Fatima for your kind review.
5/5
GoogleExcellent service all round from James, Michael and the team for our flat sale- very responsive and efficient, as well as friendly. Found potential buyers very quickly.
5/5
GoogleWe had an excellent experience buying a property with Martin & Co. The team were knowledgeable and helpful throughout the process. Michael and James felt very human and trustworthy, I would recommend using their services without reservation.
Thanks so much for your review! We do try to be as human as possible and provide support throughout. It means a lot to the team to hear this!
5/5
GoogleGreat service all round from Martin & Co. They kept me and the buyer up to date throughout the sells process. Very professional and knowledgable team at Martin & Co. Many thanks James for your support - your a rock star!!
Thanks for your amazing review! We think he's great too 🤘 …
5/5
GoogleThe best estate agents I’ve used. James in particular was great. He was very personable, great communication (very quick to respond). I had a very protracted sale due to various unforeseen issues and James was a great support, sounding board and helped push solicitors, property management company’s and buyers. I couldn’t recommend them enough!
5/5
GoogleThe team is very helpful and professional! Especially Annabel and James were really supportive and during my stay at a property in Crystal Palace.
5/5
GoogleJames and his team at Martin & Co Crystal Palace go above and beyond what is expected of them. The team is hard working, efficient and I can't fault them in anyway. They rented out my property after i moved abroad with my husband. From start to finish they took care of everything. I trust them fully and would highly recommend them to any landlord or tenant.
Thank you Jenny for your kind review.
5/5
GoogleA great first impression by Martin & Co in particular Michael who was very professional and capable My wife and I were purchasing a property in the area and would highly recommend their services Very prompt in responding to emails and keeping us updated at every avenue Providing what we felt was a personal service throughout our purchase In all a great experience
We love to provide a personal service, glad that you had the experience you did with us.
5/5
GoogleI would recommend Martin & Co, James was extremely helpful and efficient, and provided helpful information above and beyond what he needed to, even after the purchase went through. Having had experience of another local estate agent, the service I received from Martin & Co was of a far, far higher standard, and I would definitely use them if/when I come to sell.
Thank you Dominique for your great review, we look forward to the call when you are ready!
5/5
GoogleJames, Lucy and the team are the first letting agents I can honestly say I like! None of the smarmy, pushy, aggressive attitudes you find at their competitors, just good honest advice from people who know and love the area. They helped us find the perfect flat, and have always been approachable and friendly if a problem arrises. Thoroughly recommend and would use again!
Thank you Nathan, sadly events have conspired against us and we haven't been able to assist you in the intervening years, but we would be delighted to assist you both with any property matters if we can.
4/5
GoogleThanks to James and Michael for all their help selling my flat last year! Their no-nonsense style was very refreshing compared to other agents I spoke to. I appreciated their straight-forwardness immensely!
Thank you for your review, we do try to keep things straight forward!
5/5
GoogleThe team at Martin & Co Crystal Palace have superlative local knowledge and dealt with our sale process expertly. They certainly know their stuff and are very willing to go the extra mile to ensure matters proceed without unnecessary delays. I was mightily impressed throughout at their professionalism and the ease with which I could speak to the team when needed. Recommend highly.
5/5
GoogleBy far the best estate agents we have ever dealt with! Very responsive, professional and helpful. Thanks to Michael, James and the rest of the team for a really fantastic service - highly recommend.
Thank you Emma for your review, it was a great team effort from all parties!
5/5
GoogleMartin&Co helped us during the purchase of our first flat. James was an excellent communicator, always making sure we were kept in the loop regardless of whether there was anything to update. Really helped move the process along when things slowed down. Would definitely recommend and use again!PositiveResponsiveness, Professionalism
Thank you Rachel for your kind review. We are ready whenever you are!
5/5
GoogleMy partner and I moved from Crystal Palace to Helensburgh in Scotland in 2014. Having had a lot of negative experiences with other estate agents on "the triangle" we were extremely nervous about how this new relationship would work out and I vowed to give it some time before writing a review which would bare all about our experience. James and the gang provide the best service you can imagine from an estate agent. I know that "best service from an estate agent" is not exactly a great compliment when it comes to the quality of service from the industry as a whole (I'm sorry to say this, but in my experience it is entirely appropriate) and that is exactly why I have used the words "you can imagine" in my statement above. I genuinely cannot imagine, even in a made-up world, getting better service than that which the team at Martin & Co Crystal Palace provides. They go above-and-beyond in every way. No longer am I nervous when there's an issue with the flat - the team will personally see to it that an mitigating options are tried before they book in a professional. No more unnecessary fees/bills for a boiler which just needed to be turned off and back on again! As mentioned, the service is incredible. The team is always quick to respond to queries and will bend over backwards if they can help. I have to mention a particular scenario which also highlights how the team cares for its tenants just as much as for the landlords who employ them (this was an important factor for us). We had some new tenants move in and, after a year or so, having already renewed their original lease, sadly their relationship had run its course. The team here contacted me and explained the situation asking if we would agree to them ending their tenancy early. I feel most agents wouldn't even entertain contacting the landlord about something like this due to signed contracts. Even though this was during the first COVID lockdown, we immediately agreed due to the circumstances discussed. The team were able to find us a new tenant immediately (again, during lockdown) and the transition was absolutely seamless. Even though we were located so far away, everything was handled completely stress-free for us. If you are in Crystal Palace or surrounding areas you absolutely must employ Martin & Co. They literally are top-tier in every sense. If you are not based near by, you should do what you can to persuade them to take your property on to their books. They really are that good.
That's one of or the nicest review we have ever had. So thoughtful and generous of you to take the time to say such pleasant things. Glad you have appreciated our service over the years.
5/5
GoogleJames and Michael at Martin and Co. Crystal Palace were incredibly helpful in assisting us in the purchase of our flat, always on the other end of the phone to deal with queries when needed. Overall a pleasure to deal with and we will certainly consider them when we are in the market again!
Thank you for your kind review.
5/5
GoogleGreat service. We bought our house through Martin & Co. Michael and James were always contactable, answered all our queries and ensure the house purchase went through.
Thank you Ross, glad we got over the line despite a few hurdles!
5/5
GoogleJames and the team were extremely helpful and supportive during a very stressful process. Would definitely recommend Martin & Co, Crystal Palace
Thank you for your review Elizabeth. It can be such a stressful process and we are glad we could help you through it!
5/5
GoogleJames, Annabel and Michael were great! Fast and efficient, quick in responding any of my questions, super helpful, flexible, the best team I have worked with while looking for a place to rent in London. As a tenant I felt very safe in their hands! I definitely recommend Martin & Co. !
Thank you for your superb review.
5/5
GoogleBest estate agents in SE! I pestered them with questions every single day but James and Mike were absolutely brilliant. Couldn’t recommend them enough, top team and got everything done as quickly as possible.
5/5
GoogleI endorse the positive reviews below. James was the agent for the house we recently bought. The seller was uncommunicative and volatile, making the sale tricky. Meanwhile, James was calm, clear and reassuring throughout. Completely different to the usual experience of the selling agent when you are buying. Thanks Martin & Co!
Thank you Tim for your super review, discretion being the better part of valour, we will comment no further.
5/5
GoogleFantastic estate agent.Both James and Annabel were a pleasure to deal with. I let 2 properties with them in the space of a month and they made the whole process so easy. They went above and beyond to help get everything sorted and were super-efficient. I would definitely recommend.
Thank you for your great review, as we still act for you, we will ensure we keep up the good work.
5/5
GoogleExemplary service by James, Annabel, Michael and all the team at Martin & Co. I had been recommended Martin & Co by a local solicitor who specialised in conveyancing, and the recommendation was worth its weight in gold. I asked for the team’s advice on renting my flat and they gave me very sensible, sound advice re: prices and a reasonable rate for managing the flat in my stead. They also organised and did all the arduous paperwork very efficiently, as well as getting electricians and plumbers in when some initial issues were found with my plumbing and electrics. They did a fantastic job advertising the flat and found a lovely couple to be tenants very quickly. I would recommend Martin & Co to everyone local to the Crystal Palace area, and will be using Martin & Co again when I eventually decide to sell the property!
5/5
GoogleWe were so happy to have Martin & Co facilitating the sale on the side of the seller. They pushed solicitors when needed and were really proactive when it came to communicating important info. We were very lucky with our seller and the lack of chain - but ultimately we went from choosing the property to moving in within 10-11 weeks.. really couldn’t be happier. Thanks so much for your help!
Thank you James, that was a good transaction, great team effort.
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Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
