Trusted Agent profile · London
★★★★★
210 reviews across 2 platforms
70 Church Road, Crystal Palace, London, SE19 SEZ
Martin and Co's office in London, at 70 Church Road, is rated 4.9 out of 5 across 210 reviews on two platforms, including 207 Google reviews rated 4.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleA brilliant team in both sales and property management. They answered every call, supported me in my decision making and always on hand to advise with expertise and clarity. They were excellent with tenancy change and over saw the sale of the property with distinction. I would highly recommend them for both services.
5/5
GoogleHIGHLY RECOMMENDED !!!! So far cannot fault their customer service. Yesterday night enquired about a sale of a flat. Michael called first thing in the morning and arranged a viewing the same day in the afternoon. By the evening the Flat was ours. We called other estate agents (not mentioning names) but based also in Crystal Palace and did not have the decency to get back to us with places we were interested in. Well others losses was Martin & Co’s gain. Thank you. We look forward to hopefully settling the sale and getting the keys in the following weeks :)PositiveResponsiveness, Professionalism
Thank you Zoheb, it's just how we roll! Hope you are loving your new home.
5/5
GoogleMartin & Co were not our agent but were in fact the agent for our buyers. We had some very frustrating delays at the top of the chain that were putting the chain at serious risk of collapse. We took it upon ourselves to contact James at Martin & Co who was absolutely amazing at making contact with various parties in the chain from the bottom to the top and thanks to his diligence and perseverance we feel strongly that he helped our situation and pleased to say that our chain completed successfully in March 2021. We would not hesitate to recommend James at Martin & Co for anyone wishing to sell their property.PositiveResponsiveness, Professionalism
Thank you Linda for the review, even though we didn't act for you. Really pleased the chain stayed together and everyone was able to move to their new homes.
5/5
GoogleMartin & Co Crystal palace were our seller's agents, and we are so thankful that they were! I have had mostly negative past experiences of estate agents in the past unfortunately (including our own selling agent), but this branch of Martin & Co (Director James Gough in particular) were a pleasure to deal with - never thought I'd say this about any estate agent! From initial viewing, through to completion they were incredibly helpful, genuine, and communication was great. We had several delays from our side, issues with some paperwork, leases etc, and a VERY nervous seller so not an easy sale, but James really went the extra mile to ensure that the sale completed amicably, and that ALL parties were happy and kept updated on developments / issues. James was so helpful and I can't recommend him / this branch enough. IF we sell in the future, we will definitely be using them, and will recommend them to friends & family (and your good self). Thank you Martin & Co Crystal Palace for all your hard work.PositiveResponsiveness, Quality, Professionalism
Thank you for your great review. It's fair to say we earnt our fee on this transaction!
5/5
GoogleJames and his team at Martin & Co Crystal Palace recently helped us sell two properties within six months - both rather challenging transactions, for various reasons, but Martin & Co's advice, support , reassurance and communication was excellent throughout. With the first property (a 2-bed house) we actually put it on the market with both a much bigger local agency AND Martin & Co, and were impressed to get more than double the number of viewings with M&Co (and far superior photography) compared to the other agency. Would highly recommend :-)
Thank you Pippa for your excellent review, it was a bit bumpy in places, but great results in the finish.
5/5
GoogleThe Martin & Co team at Crystal Palace have been really brilliant to deal with during our tenancy over the last couple of years. We’ve dealt mostly with Annabel and James and both have been responsive, friendly and professional. We’re slightly gutted they’re not the agents for our new property.
We're overjoyed to hear that Annabel and James provided such a responsive, friendly, and professional service during your tenancy. It's great to know the team made a positive impact, and we appreciate your kind words. Always sad when great tenants move on!
5/5
GoogleI instructed Martin & Co to act as managing agents for my property in Crystal Palace, and then to act as estate agents on the sale in March. I have been really impressed with the standard of service James and his team consistently delivered. They have utterly shown up the other (supposedly more upmarket) management agents that my girlfriend uses by, among many other things, demonstrating fantastic initiative, using their experience to preempt issues, being incredibly responsive, always providing insightful advice on what to do during some challenging issues and otherwise generally building tremendous trust with me and with the tenant that they have already foreseen and addressed any issues that may arise. I have been equally impressed by James's service as an estate agent, particularly as it only took one viewing to sell the flat and a mere 8 weeks for the transaction to go through, very much to his credit and due in no small part to his assistance with queries and generally prodding the buyers along. Would not hesitate to recommend and indeed I have, as we have now replaced the agents on the other property with Martin & Co! A pleasure to work with.
Thank you Joseph for your excellent review of both sides of the business, its really appreciated.
5/5
GoogleI can’t speak highly enough of James, Michael and the team. Fantastic service over 2019 when looking at possibly renting, and then eventually selling my flat. Lots of help with potential landlord responsibilities if I had gone down that route, and some useful contacts supplied for electrical testing and similar. James kept a tab on the conveyancing and even helped obtain some documents that my sellers solicitors were being slow about. M&Co Crystal Palace offer a really friendly, personal approach and I would highly recommend, and happily use them again.
Thank you Robert for your kind words, it was our pleasure.
5/5
GoogleJames and team were very helpful when purchasing a property through Martin & Co. They were always available to help breakdown and explain information throughout the process and helped make sure there was consistent communication between all parties along the way.
5/5
GoogleJames was the standout choice after having 3 estate agents come to value our flat. He was very straight forward to deal with, always smiling, not pushy at all and very easy to have conversations with to help shape your decision making. He and his colleagues made the whole process of selling as stress free as possible. On the market quickly, sale agreed after 5 days, completion 7 weeks later. Couldn’t be happier.
Thank you Christian, it was our pleasure to act for you both.
5/5
GoogleVery pleased with the high level of service and professionalism by James and the rest of the team from the Crystal Palace branch. James was always very responsive and helped tremendously with the whole process to ensure we meet the sale completion deadline. Highly recommended and grateful in choosing Martin & Co Crystal Palace. Thank You.
Thank you Michael for your great review. We would hire you as a sales progressor any day of the week!
5/5
GoogleWe were very pleased with the service Martin & Co Crystal Palace provided us this year. From start to finish everything was dealt with in a speedy and professional manner. I don’t live locally but I was kept fully informed every step of the way which was of utmost importance. James was very helpful with any queries we had and nothing was too much trouble. When things were stagnating towards the end Janes was invaluable in moving things along and liasing with the various parties. I can highly recommend them .
Thank you Liz, we are pleased you found our service so effective.
5/5
GoogleI recently bought a property that was sold by Martin & Co. It was a tricky sale as the freehold needed to be purchased and the seller was very anxious to complete (and he was constantly threatening to pull out if it didn't complete in time). I honestly don't think it would have gone through without James, who was amazing. He kept in constant contact with everyone the whole time and chased all the lawyers involved (mine and the sellers) to make sure all the necessary steps were done in time. That was my experience as a buyer so I know that if I ever sold my property though Martin and Co, James would do everything in his power to make sure the sale completed and nothing held it up.
Thank you Louise for your lovely review.
5/5
GoogleJames and Lucy were the light in the storm of a challenging situation of getting renters for our flat. They gave us clear, low-pressure explanations, great help with logistics, and then found us tenants that seem to be a dream. They turned what had been a stressful process of learning the ropes as landlords in to something positive and successful for all parties concerned. Couldn't have done it without them. I'll also add that they have an additional proactive commitment to the local community, providing sponsorship for local events like the OverGround Festival, running fun projects that bring the community together, and just generally being engaged with making Crystal Palace (widely defined) a better place to live. I felt that engaging their professional help with my personal business needs then had a wider positive effect for our area. A win on all sides!
Thank you Ellinor for your great review, we are grateful for your on going business with us.
5/5
GoogleIf I could award more than 5 stars I would. James and staff handled a really tricky sale of my property. I Can't THANK him enough. Martin & Co really earned their commission on this one. Any emails were answered promptly. I was not left in the dark wondering what was going on. He pushed and prodded solicitors, not just mine but all along the chain. If only all Estate Agents were like this. I always felt James had my best interests at heart when we hit a snag. And we hit many Snags!!! I was congratulated when the sale went through, as though I'd won a prize. I suppose you could say I had won a prize, managing to find the best Estate Agent in the area I sold my flat. At the end of the transaction I felt I had gained a friend. A heartfelt 'Thank You' from me to you all.
Thank you for your superb review, we are delighted that you appreciated the service so much.
5/5
GoogleI would highly recommend Martin & Co to sell your home. Very personal service and knew exactly the right people to show my flat to. I had no reservations about leaving a set of keys with them. All the staff were lovely and always kept me informed. There was no need to chase and they would call or email on a regular basis. Even when things became a bit tough towards the end, James was on it, getting updates from solicitors etc. I couldn't have asked for a better service. Thank you Ax
Our pleasure Alix, thank you for the review.
5/5
GoogleI have used James at Martin & Co for my last 2 lettings at my flat. I gave him detailed instructions for the type of tenant I was looking for and he understood that completely. There was no time wasting and everything dealt with professionally and "By the Book". The Co have a very good knowledge of the area and are realistic about price. I will use James and his team whenever I need to and wouldn't hesitate in recommending them to other landladys/lords.
Thank you for your 5 star review Ellie, as we still act for you, we will keep doing what we do and look forward to our next instruction from you.
5/5
GoogleAfter a chance meeting with James i decided to give Martin & Co. the task of letting 2 properties that i needed to find good professional tenants for very quickly. Whilst most of James' competition were sipping mulled wine and grazing on mince pies James made himself available over the Christmas and New Year period and got to work in searching for tenants straight away. He found 2 sets of excellent tenants for me and i will definitely be using him to find tenants again in future. I'd happily recommend James and his team at Martin & Co Crystal Palace.
Our chance meeting sticks in my memory! Thank you for your ongoing instructions, you are always a pleasure to deal with.
5/5
GoogleWe bought a house recently through Martin & Co Crystal Palace and thought that James and Michael were very helpful. We are first time buyers and found the whole process very smooth and easy. The team at Martin & Co, Crystal Palace were professional and easy to deal with. On our completion day James went out his way to meet us at the house to personally give us our keys even though it was after working hours. We would definitely recommend Martin & Co to any prospective home buyers as their service was exceptional.
Thank you Chloe for your review, it was our pleasure.
5/5
GoogleMartin & Co Crystal Palace team is extremely efficient. Their dedication to providing the best customer service is incredible. I have known them for 12 years. They found tenants within two weeks. They keep you informed, and they are super organized dealing with the administrative side of things, e.g. inventories, gas check, references, etc. Not only are they very good with the technical part of the rental process, but also, they are honest and caring people. They are very good at communicating and ready to help. I highly recommend Martin & Co Crystal Palace to anyone looking for a smooth and positive experience on the rental market both Landlord or Tenant.
5/5
GoogleWe have used Martin & Co as a buyer, landlord and then a seller! Throughout the years James and the team have been fantastic. We needed advice along the way and it was always given in the most professional and thoughtful way. We had a long drawn out sale as buyers, and then a long drawn out sale when we sold the same property some years later. James was in constant contact with us, the buyer, our solicitors and everyone in between to chase things along. Viewings weren’t always easy with the tenants but we got there in the end. Michael was very prompt at writing up any feedback on the online portal and answering questions when needed. When we used the management services as landlords we also had a very good experience and felt reassured the flat was in safe hands while we were living abroad. I would recommend James and the team at Martin & Co Crystal Palace whether you’re buying, selling or renting. All the best and good luck for the future! Emily & Richard
5/5
GoogleI sold my House in Crystal Palace with Martin & Co. James and his team were relay amazing and worked hard to get all sorted. I liked his calm way and clear view. There is no overselling in either direction and really good support during the whole process. And we needed it as my house was a shared ownership property transitioning to 100% ownership for the buyers. That made everything more complicated. James supported both me and the buyers brilliantly.I would use him again for either side buying and selling as I think he is a very fair person. Thank you James
5/5
GoogleThis agent didn't actual market our property but was involved in the chain of our house sale. James went above and beyond in communicating and keeping us in the loop with the progress of the sale and helped make a stressful time that little bit more manageable!
5/5
GoogleMartin & Co. made my landlord journey very smooth, when arranging a new tenancy. Annabel was very experienced and organised everything without any drama. My tenants were happy too
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