Marsh and Parsons London reviews

★★★★★ 5/5

Trustpilot

There was simply nothing to complain…

There was simply nothing to complain first they tried to sell and then we decided to rent out the flat, found a tenant in a very short time and so far rent was paid ;) Lots of things had to be done and they arranged everything for us. Good on emails and information.

Ole · 13 February 2024

★★★★★ 5/5

Trustpilot

Dedication and prompted action.

Our property in Battersea has been managed by Marsh & Parsons over a year and our property manager is Abdullah Leghari. I'm pleased to provide feedback about our property manager, Abdullah. He has consistently demonstrated dedication to his work and has shown great efficiency in promptly resolving issues. His commitment to maintaining our property is commendable and greatly appreciated.

Sara · 27 September 2023

★★★★★ 5/5

Google

Hannah Collins made the entire process seamless and stress-free. She was always available to answer my questions, provide valuable insights about the local real estate market, and offer guidance on every aspect of the buying process. Her deep knowledge of the area and the real estate industry was truly impressive, and it gave me confidence in my decisions.

Michael · 19 October 2023

★★★★★ 1/5

Trustpilot

I agree with the other review about…

I agree with the other review about this company. We found a great flat and when we tried to sort things out in a reasonable fashion with the women Beth and particularly Georgi, we were really put off by their behaviour towards us. My wife is Russian and is not easily upset, but in the end, with phone calls to each of us, we decided to give up on this company and the desirable flat in Kensington because they put such a bad taste in our mouths. Seems like this company culture stems from the top to me... rather unpleasant and certainly to be avoided. (Also, I see you in your reply that you can't find our records, despite the fact that we made an offer on the flat concerned - well never mind, as we certainly want to get you out of OUR heads as soon as possible).

Customer · 20 April 2021

★★★★★ 5/5

Google

Working with Hannah has been a pleasure. She assisted me all the way through in securing the property for my mother. I found Hannah, approachable, knowledgeable, calm, patient, and friendly throughout the whole process. If anyone desires excellent services from a top-notch estate agent, Hannah it is! Thank you once again.

Samson · 17 March 2024

★★★★★ 5/5

Trustpilot

I cannot thank Tatiana​​​​ Rodrigues…

I cannot thank Tatiana​​​​ Rodrigues enough for her help. Her swift response to my emails was brilliant. I so appreciated that nothing was too much trouble. She is a breath of fresh air. An absolute joy to deal with and made it simple and so easy to make arrangements for the reletting of my flat.

Customer · 11 December 2023

★★★★★ 1/5

Trustpilot

Worst estate agent ever!

Worst estate agent ever!I was a tenant at a property in London. M&P were only concerned with getting fees. Property is in a poor state. Regular issues with damp and mould which would go unfixed for months/years. At one point we were without hot water for 3 to 4 weeks.At one point, after telling them there was an issue with a leak in the bathroom they took months to do anything and only did because the fuse box was tripping as water had got into an electrical socket. If anything had been plugged in that could have ended very badly!!I felt we cared about looking after the property, but the estate agent didn’t. Not sure how aware the owner is, but property needs to be completely stripped back. Electrics, plumbing, roof, kitchen, bathroom etc etc need replacing. Plant roots are coming through walls. So all the pointing needs replacing. Estate agent is totally aware of all issues. I wonder if the landlord knows. If it were my property I would care!! The house must be devalued at least 200k below other houses in areas because it will take a lot to put right. If M&P had fixed things when we told them they wouldn’t have built up to a massive issue which they now are.Avoid as a tenant if you want an estate agent who will be responsive,Avoid as a landlord if you want to protect your investment.

MJ · 22 February 2021

★★★★★ 5/5

Trustpilot

Nora was absolutely excellent

Nora was absolutely excellent: very quick and approachable. The 5 star is for her.However, her predecessor was not helpful at all. We have a dispute with the landlord, who was unreasonably withholding the deposit. He did not want to explain the dispute resolution process to us, which was incredibly unhelpful.

Marie · 14 March 2024

★★★★★ 5/5

Trustpilot

Jasmine was incredibly helpful and…

Jasmine was incredibly helpful and informative. She provided me with all the necessary details and guidance to ensure a smooth transaction. I really appreciated her support! Rest of the staff at M&P could be a bit more communicative

Matthew · 10 October 2024

★★★★★ 5/5

Trustpilot

India was attentive and knowledgeable when helping us find our forever home.

We worked with India to find our 'forever home'. She listened carefully to our needs, wants and wishes and presented properties which ticked lots of boxes for us. She was attentive and knowledgeable throughout the process.

Kaycee · 8 November 2024

★★★★★ 5/5

Trustpilot

Great experience could not recommend more!!

My experience with Tenancy Manager Giles was really great. I was waiting for my tenant to pay rent and spoke with Giles who went above and beyond to chase the tenant and get everything resolved. He kept me in the loop the whole time and made me feel very secure in what was going on. Fab!!

Emily · 25 October 2023

★★★★★ 1/5

Trustpilot

Meilssa Polvan

Meilssa Polvan, an agent at Marsh and Parsons gave me good advice for saving money by saying to get my friend to move my stuff as opposed to hiring a removals company but she was expecting me to cover the void period of £250 for the landlord. Her justification for the latter is '£250 is not a lot of money'.Furthermore, Melissa Polvan was very pushy in getting me to sign the contract using manipulative means amongst other things were were distasteful.Stay well away from March and Parsons.

Vishal · 30 November 2020

★★★★★ 4/5

Trustpilot

We recently purchased a property…

We recently purchased a property through Marsh and Parsons Willseden Green. We dealt with an agent called Henry who was absolutely fantastic throughout the whole process! Initially Henry showed us a few different properties to try and get a feel for what we wanted, we found him to be very knowledgeable about all the properties and when he wasn't sure about something, would get back to us promptly with the information. We always felt like Henry would show us properties that we would actually be interested in, not just anything in our price range. We had obviously seen properties through other estate agents, but Henry was by far, the best of the bunch and personable. Even when we had to take a break because of lockdown Henry was patient, didn't bombard us with calls and emails and actually contacted us back when we said he should! We would thoroughly recommend him and will be contacting Marsh and Parsons again when we decide to sell.

Dexter · 23 September 2020

★★★★★ 5/5

Trustpilot

They hire good people

Jasmin​​​​ Popalzai is our replacement tenancy manager and she quickly got up to speed with our paperwork as our previous manager left suddenly. Jasmin is friendly and communicated well which is really important when dealing with clients.

Sam · 4 October 2024

★★★★★ 5/5

Trustpilot

Recommend M&P to use!

Derbhla was an amazing property manager to me whilst I was living in a property managed by M&P. She responded to requests quickly and was very accommodating to help wherever she could, going above and beyond at times. Would recommend M&P and Derbhla highly and had a great experience with them.

PA · 19 January 2024

★★★★★ 5/5

Trustpilot

Proactive and helpful!

Worked with Harry at their Tooting branch in the sale of our property. He was extremely helpful, proactive and understanding and ultimately helped us sell our property and get it all over the line ahead of Christmas. Would highly recommend working with Marsh & Parsons to anyone looking for an estate agents.

Vanessa · 27 December 2023

★★★★★ 5/5

Trustpilot

Help with moving properties

In the process of moving out of my property, Marsh & Parsons were brilliant to deal. I’d particularly like to thank Daniel Leung from the Hammersmith office, who was very responsive, and put my mind at ease with the process of moving out :)

J.D · 2 June 2024

★★★★★ 5/5

Google

Hannah is an excellent agent who knows exactly what she’s talking about. Very well educated on the market and always available to advise and guide you with your property search! Couldn’t recommend Hannah more!!

Lewis · 8 November 2024

★★★★★ 4/5

Trustpilot

Abdullah has been very responsive…

Abdullah has been very responsive despite all the issues I had. He has given me a lot of advice. He was also very quick to answer the issues. Only issue is that I had a very good contact with Abdullah and he was promoted to another area so he is not dealing with me anymore.

Pascal · 27 September 2023

★★★★★ 5/5

Trustpilot

Great responsiveness

We have moved in for three month, I've been impressed with Marsh&Parsons responsiveness and proactive approach. A big thank you to Phoebe Negueroles, our property manager, she consistently replied to our inquires and efficiently addressed any issues that arose. Her effective communication has contributed to our positive experience in our new home.

Zhou · 4 December 2023

★★★★★ 5/5

Trustpilot

Great experience with the estate…

Great experience with the estate agency. Rented a wonderful property. Well run. The agent Ollie was very accommodating and did his best to support me to secure a good home. Very grateful. Love my new property.

Natalia · 29 September 2024

★★★★★ 5/5

Trustpilot

Professionally Run Agency

Been working with Marsh and Parsons for over a year now, they have performed well managing my rental property in London. They have been both efficient and thorough. Abdullah Leghari is my main contact and I have been very pleased with his support. Would recommend using these guys for rental or sale or your property.

Scott · 15 September 2023

★★★★★ 5/5

Google

A very positive experience of Marsh & Parsons South Ken. Hannah was very good on getting viewings generating twice as many as other agents and then worked through a complex buying process with patience and tenacity. High recommended.

Mark · 19 August 2024

★★★★★ 5/5

Trustpilot

Problem solved!

Debbie solved a problem for us that had been going on for some time!

Katie · 17 August 2026