Marsh and Parsons London reviews

★★★★★ 5/5

Google

We worked with India to find our 'forever home'. She listened carefully to our needs, wants and wishes and presented properties which ticked lots of boxes for us. She was attentive and knowledgeable throughout the process. We hope never to move again, but if we do, we would 100% seek out India to help us!

Kaycee · 8 November 2024

★★★★★ 1/5

Trustpilot

Abysmal service

Abysmal service. Took them 2 years to do the first inspection despite continuous chasing. The contractors they use for any work (MasterFix - google them) are terrible, expensive and also pretty useless. Theyve made the whole property rental process miserable and I cant wait to be done with them.To make it even worse, instead of addressing the issues and trying to fix it, they reported my original review for containing the name of the property manager who is beyond useless.

Daniel · 28 May 2023

★★★★★ 5/5

Google

I have had the pleasure of working with Zack as he has been helping us search for a property to buy. Throughout the process, Zack has been incredibly professional, responsive, and attentive to our needs. He consistently goes the extra mile to provide options, answer questions, and offer valuable insights.

Horse · 18 December 2024

★★★★★ 5/5

Google

I asked for an evaluation of my property and without the promise of any business found that Riccardo was really nice about the whole process, took the time to understand the purpose of the valuation and gave me some pointers as to how I could improve the value or make it more appealing to buyers or renters. Whatever I choose to do next I will for sure be in touch with Riccardo again.

Michael · 19 October 2023

★★★★★ 5/5

Trustpilot

Brilliant Client Service

I've been renting out a single property for some time but I'm not a professional landlord. Recently I needed help working through the finances. Aklima (my Client Accountant) patiently walked me through everything and then generated all the documents I needed, on the spot. Everything was understood and in my inbox in a couple of minutes. What could have taken hours took a 2-minute call. Could not be happier!!!

Jenico · 11 January 2024

★★★★★ 5/5

Google

I had the pleasure of working with James to find our perfect home, and I couldn't be happier with his assistance. James was incredibly helpful throughout the entire process. He was always reachable and went above and beyond to ensure that my partner and I could get everything we wanted in a home. His attentiveness and dedication were truly amazing, and I wholeheartedly recommend him. James is a 100% recommendation from us!

Andres · 19 October 2023

★★★★★ 5/5

Google

We have recently rented our flat through Marsh & Parsons South Ken branch. Will Dodds, with the help and support of Chante and Lucy were very professional. Once we got the offer, they handled everything with great efficiency, making the whole process go smoothly. Thank you for your hard work and support.

Linda · 19 October 2024

★★★★★ 5/5

Google

Working with Zack is a delightful experience. He is a knowledgeable and professional agent. Most importantly, he is very responsible to his clients by providing necessary and additional support. I have worked with several agents, and Zack is undoubtedly the most amazing one. I highly recommend him as your property expert.

Xin · 1 November 2024

★★★★★ 5/5

Trustpilot

Responsive

Been a tenant for a few years now and the team is responsive and helpful in tackling any issues or queries - as well as open to feedback. Charlie recently helped me with a leakage issue swiftly and has been friendly and helpful in communicating

Savan · 15 May 2026

★★★★★ 5/5

Trustpilot

Kyrsten went above and beyond to help.

Kyrsten went above and beyond to help me. I needed some urgent help for a legal matter and required relevant documents. Kyrsten not only found the appropriate files in no time, but also managed to find some versions that I imaged would not be available. Overall, extremely satisfied by how quickly and efficiently all of this was done.

Spyros · 3 July 2024

★★★★★ 5/5

Google

I had a fantastic experience working with Riccardo at Marsh & Parsons. He demonstrated professionalism, expertise, and exceptional communication throughout the entire process. He was dedicated to understanding my needs and preferences, which resulted in finding the perfect property for me. His knowledge of the market and attention to detail were truly impressive. I highly recommend Riccardo at Marsh & Parsons for anyone looking to buy or sell a property.

Adel · 19 October 2023

★★★★★ 5/5

Trustpilot

Elisabeth Ppasa, outstanding M&P Manager

Elisabeth Ppasa is an outstanding property manager. We have worked with her both as landlords and tenants. She is extremely professional, highly dedicated, always responsive and takes ownership of any issue that arises, no matter how complicated. In short, tenants and landlords alike can be confident they are in a safe pair of hands with her. A rare commodity in the property management space.

Tsegaye · 26 February 2024

★★★★★ 5/5

Trustpilot

I rent my flat out with Marsh and…

I rent my flat out with Marsh and Parsons and they are so professional to deal with. They give a very good service which is a real peace of mind.

Jez · 21 August 2026

★★★★★ 5/5

Trustpilot

Please to deal with

Special mention to Phoebe Negueroles - she is very quick to deal with any queries and questions we may have, and puts us as tenants at ease - which is all we could really ask for.For someone who asks a lot of questions, it's really lovely to have a managing agent that takes action.So thank you Phoebe, people like you give Marsh and Parsons its good name.

Charl · 19 December 2023

★★★★★ 5/5

Trustpilot

Ash Hutchings Review

Ash Hutchings from the Head Branch of M&P was super helpful in a Change of Occupancy process I was doing. There were many delays in the process for various different reasons and Ash made it his mission to keep the process moving quickly, understanding my frustrations and doing everything he could to make the situation as easy as it could be. Thanks so much Ash!

Jane · 23 January 2024

★★★★★ 5/5

Google

James Bonham of Marsh and Parsons, helped us through the minefield of selling our London flat in what has proved to be a very nervous market. James was very professional and kept us informed on a very regular basis. James and the whole team have good local knowledge and we would have no hesitation in recommending them or using them again if the need arose. Robert and Sarah Bowden

Robert · 19 October 2023

★★★★★ 5/5

Google

I had the pleasure of working with Hannah Collins as my estate agent, and I couldn't be happier with the results. Her professionalism, knowledge of the market, and dedication to finding the perfect property for me were outstanding. Hannah made the entire process smooth and stress-free, and I highly recommend her services to anyone in need of a top-notch estate agent. Thanks for helping me find my dream home!

Akber · 19 October 2023

★★★★★ 5/5

Trustpilot

Ellie was amazing

Ellie was super super helpful and explained everything in a very ‘user friendly’ way. She was great to deal with and I couldn’t recommend her more. She was very calming and reassuring and advised me of all the options without trying to push me in to anything. I found her extremely honest & helpful. Eryk was also helpful.

Zsa · 4 June 2024

★★★★★ 5/5

Trustpilot

Thank you to our Property Manager

Thank you to our Property Manager, Abdullah Leghari, for his consistent care of our property, and consideration for our tenants. We have had many maintenance issues, due to other flats in the building. Dealing with the Building Management and Insurance Company was a slow and frustrating process. We would like to acknowledge Abdullah for his role in resolving these problems.

Karen · 19 April 2024

★★★★★ 5/5

Google

I had an excellent experience working with Chante to find a new home. From the moment we started working together, Chante was professional, responsive, and attentive to my specific needs and preferences. Chante took the time to truly understand what I was looking for and provided personalized recommendations that were a great fit.

Udhvir · 20 August 2024

★★★★★ 5/5

Trustpilot

Best Property Manager!

From the first day we arrived at our apartment on the coldest day of the year and no heating, our Property Manager Abdullah Leghari has been fantastic in helping us. He’s professional, experienced, polite and ever ready to assist. No issue or question is too big or small for him to solve, and he’s a lightning fast ninja in his replies. Thanks, Abdullah!

SU · 15 February 2024

★★★★★ 5/5

Trustpilot

Sabina was extremely helpful and…

Sabina was extremely helpful and efficient in assisting my flatmates and I making the end of tenancy process as smooth and possible. She replied to all our queries promply and professionally and also provided a quote for the end-of-tenecy professional cleaning and arranged it for us.

Lara · 28 November 2024

★★★★★ 5/5

Trustpilot

Victry Simbo and her team have been…

Victry Simbo and her team have been great in helping us as tenants. best real estate team I have encountered and highly recommented: if you are a landlord and want to help the experience of your tenants I would suggest you reach out to the Notting Hill branch at 80 Hammersmith Road W14 8UD

Victor · 16 July 2024

★★★★★ 5/5

Trustpilot

Great service from the Marsh & Parsons…

Great service from the Marsh & Parsons team, especially grateful to our property manager, Debbie Lewis - she is always responsive and supportive.

Taras · 19 September 2026