Marsh and Parsons reviews

★★★★★ 5/5

Trustpilot

All good!

The Marsh & Parsons team, and the Conran group before them, have been great letting agents. Having moved to London for the first time three years ago, the move in process was quick and easy, and since then communication has been respectful, simple, and on the rare occasion that the property had an issue, it was sorted quickly by the team. My thanks to Owain for his help as our property manager - and also ensuring the check out process has been simple. I’ve found that you’re left able to live comfortably in your property without constant hassle from the agent - which is not the case with other agencies! I have really appreciated the care and support from Owain and the M&P team.

Tom · 21 April 2026

★★★★★ 5/5

Trustpilot

Marsh & Parsons Estate Agents has been…

Marsh & Parsons Estate Agents has been the best letting agency we have ever rented a property from. They have been very communicative polite and quick on any enquiries. We had a few issues with the house and everytime they responded really quickly and fixed everything for us super conveniently . We mostly communicate with Charmaine Carter and she is absolutely amazing and very professional. We are very happy to live here ❤️🙌

Vallia · 27 May 2026

★★★★★ 5/5

Google

I have recently rented my flat with Alexandra Ball and Jack Beacom at March & Parsons, and it has been really smooth sailing with them. From the start everything was handled professionally and with clear and concise explanations for procedures and timetable. In my busy, international life it was made so easy to handle the rental and the documentation by this great team. I would highly recommend them if you are like me either renting out or looking for a rental. They reminded me of the old days when solid professional service was the norm and those days are no more, except with this team. Jack went the extra mile! Terrific!

Isabel · 19 September 2025

★★★★★ 5/5

Trustpilot

Debbie has been incredibly helpful in…

Debbie has been incredibly helpful in guiding me through the end-of-tenancy process. She provided all the information I requested in a timely manner and consistently delivered excellent customer service. Her kindness and clarity made the entire process much easier, and I would highly recommend her as a point of contact at March & Parsons.

Marianna · 28 April 2026

★★★★★ 5/5

Trustpilot

Marsh and Parsons are

Marsh and Parsons are, the cut above the rest within their sector with a professional approach and proactive team. I would personally like to thank Miss Natalia Catana for all help, transition into my new home. See you on my next purchase or rental.

Jerome · 21 May 2026

★★★★★ 5/5

Trustpilot

Debbie Lewis is such a lovely person to…

Debbie Lewis is such a lovely person to deal with. I got quite frustrated during my renting and then since i moved in but Debbie has been always available to respond. Quick to respond and also being on top of all my issues to get it sorted

Customer · 24 April 2026

★★★★★ 1/5

Google

Had an absolutely shocking experience when selling our flat, with James Cutting of the South Kensington & Chelsea branch of Marsh & Parsons. If you are looking to sell your property in this area, you should avoid Mr Cutting. His behaviour towards me was patronising, aggressive, and condescending. The lowest point of the experience was probably being gas-lit by him that I was being completely unreasonable for not emptying the flat of furniture, even though we hadn't yet exchanged contracts, the sale might still have fallen through, and I might have needed to let it out furnished again. All he seemed to care about was his fee. At no point did it seem like he was 'on my side' - it was as if he was agent for the buyer. Thanks to Wilf Wyatt for saving the sale.

Gavin · 24 June 2025

★★★★★ 5/5

Google

Working with Hannah was truly a fantastic experience. From the very first conversation, it was clear that she’s not just knowledgeable about the real estate market, she genuinely cares about her clients and their goals. She guided me through every step of the process with patience, clarity, and professionalism. Hannah was always available to answer questions, provide honest advice, and keep things moving forward. She has a sharp eye for detail, a great understanding of the market, and a calm, confident approach that made everything feel easy and stress-free. She went above and beyond to make sure I felt supported and informed from start to finish. Thanks to Hannah, I found exactly what I was looking for, and enjoyed the process along the way. I wholeheartedly recommend her to anyone looking for a trustworthy, hardworking, and truly exceptional real estate agent. Thank you, Hannah, you made the whole experience better than I could have imagined!

Natasha · 24 June 2025

★★★★★ 5/5

Trustpilot

We rented a managed property through…

We rented a managed property through Marsh and Parsons. At the end of the tenancy the landlord tried to retain a lot of the deposit unreasonably. We ended up having to use the arbitration process. Abdullah was helpful and courteous throughout. He was mindful that the process was unfamiliar to us. He made sure we were treated fairly and offered guidance that made it easier to navigate the process.

Adam · 18 August 2025

★★★★★ 5/5

Trustpilot

Lucy has been amazing throughout our…

Lucy has been amazing throughout our tenancy. From our onboarding process to any issues in the house to our check out. Everything has been super smooth and we are so grateful to her for everything 😊

Ishan · 5 May 2026

★★★★★ 1/5

Trustpilot

Little Venice M&P - Outrageous

We rented a property with the Little Venice branch of M&P and had a nightmare experience. The property manager changed hands atleast 3 times and crucial issues were never remedied. Their internal documentation and controls are extremely poor. At the end of our tenancy, the agency did not for the longest time communicate anything for the return of our deposit. After chasing them for weeks, they tried to deduct £360 from our deposit as a “cleaning fee”. They have irresponsible employees and property managers won’t respond to emails and will offer out of context / incomplete responses when he does respond. We were forced to dispute this deduction with TDS and the decision was obviously in our favour in the end.

MM22 · 15 May 2026

★★★★★ 5/5

Trustpilot

I want thanks Marsh & Parsons Estate…

I want thanks Marsh & Parsons Estate Agents and especially Debbie Lewis for helping us organize our move to a new apartment. It was a wonderful experience working with this agency.

Oleg · 15 May 2026

★★★★★ 5/5

Trustpilot

Great Customer Service

Baran attended to me concerning an issue with my Landlord.During our conversation, he was polite, responsible, respectful and made every effort to understand my situation.He considered all the salient issues before making any comments.He was non-judgmental and unbiased when giving advice.He understood the requirements of his job and tried his best to endure costumer satisfaction was reached by the end of the discussion.His mediation and problem solving skills are excellent.His first concern was to do his utmost best to resolve the situation to a reasonable conclusion on both sides.It is my opinion that Baran is most definitely an asset to Marsh & Parsons.

MM · 19 November 2024

★★★★★ 5/5

Trustpilot

Always great service from Marsh &…

Always great service from Marsh & Parsons for my rental flat. Baran is always efficient & helpful resolving enquiries and suggesting great solutions. Highly recommend check out their services.

Tatiana · 1 May 2026

★★★★★ 3/5

Trustpilot

Word to the wise regarding M&P

I have had multiple challenges working with this letting agent and and would not recommend them as a tenant. They look out for their landlord clients and make a pretty penny doing it. Even my landlord said their fees are high. The staff changes frequently and there was a lot of pressure for me to bid high and do a long tenancy to get a flat I ended up having to leave early as they neglected to put in a break clause which was very expensive for me and very lucrative for them. Max Davis and Roy Khan were very helpful though, but make sure you read the fine print before you sign anything as it may come back to bite you!

Faf · 1 November 2024

★★★★★ 5/5

Trustpilot

Max has been very helpful answering…

Max has been very helpful answering within 24 hrs and the issue was sorted within 48hrs. He was very responsive and reassuring.

Antoine · 15 May 2026

★★★★★ 5/5

Trustpilot

Outstanding Support..

Owain Wilson has been outstanding in any query, support towards my b2L property management ! Nice working with Owain !

Natarajan · 27 May 2026

★★★★★ 1/5

Trustpilot

Liars, thieves and incompetent staff

I took on Marsh And Parsons because a lovely chap called James, but then James got promoted and went somewhere else. Natahalia Camargo initially told me that a company called capital one Limited was buying my flat and didn’t advertise it, little did I know this was an Israeli company and was trying to sabotage. March and Parsons assured me this company was gonna buy my flat and didn’t advertise it for six months apparently this company was buying on behalf of Westminster Council. They did not answer any emails from my solicitor nor did they ever communicate with us all anyone else in the end, I asked them to advertise my apartment where Westminster contacted the agents and offered 30,000 less than the advertised price. I had to accept it in the end because my flat had been on with this estate agent for a year during which time I had to pay council tax electricity bills and service charges my advice to anyone is do not ever sell to Westminster Council because they will take off all the major works charges From the sale in my case it was £30,325 for an absolute piss poor job, they gave me two days notice to get all of my furniture out of the flat . Absolutely the worst experience I’ve ever had with an estate agent. They also charged me from the initial sale instead of what I got in my hand they charge £10,278 for basically not much at all. I will never ever deal with them again and this was Maida Vale branch I honestly don’t know how these people are still in business.Whennphones calls were made to them they hardly ever called back. I once needed the keys for my flat to get in in which case I stood outside for an hour in the piping heat because it was a very hot day 38° that day to wait on Stuart Dutton to bring me the keys even though I had phoned the office about five times, he made me wait nearly an hour for my keys. I suggest you do not use this agency they will take a year to sell your house. I never call you back..

Abbey · 13 September 2025

★★★★★ 5/5

Trustpilot

Marsh and Parsons in Fulham excellent

Marsh and Parsons in Fulham offered a wonderful service, from start to finish; nothing was ever a problem . We were able to exchange on our house in record time and to complete when it suited our move, Throughout negotiations access to the agents was easy and always very professional.In particular I couldn’t recommend Harry James more; from the valuation all the way to the sale he has always been available and ready to solve any problem. I wouldn’t hesitate to sell through them.

Margherita · 8 July 2024

★★★★★ 5/5

Trustpilot

Great service - responsive and professional

Nayara is incredibly responsive and warm in her communications - also very professional - she's been great to work with.

Catherine · 23 April 2026

★★★★★ 5/5

Trustpilot

Letting Agent recommendation

Marsh and Parsons have been our letting agent since 2016 and we continue to be very happy with the service they provide. The level of professionalism is fantastic and all staff are friendly, polite and deeply knowledgeable, with communication both timely and clear, it really feels like a partnership with added value. Thanks to Lucy, Helen and William in the Notting hill branch who helped secure a great tenant in record time and ensured the check in ran smoothly.

Alison · 5 June 2024

★★★★★ 5/5

Google

Marsh and Parsons Estate Agents provided an outstanding experience, largely thanks to Wikke, who is an exceptional realtor. She went above and beyond to assist me, providing video viewings when I was away and physical viewings at times that suited my schedule. Her dedication and willingness to find the most suitable property within my location and budget were truly impressive. I highly recommend Wikke to anyone in need of a reliable and supportive realtor!

Paula · 26 August 2024

★★★★★ 5/5

Google

Marsh and Parsons Estate Agents provided an outstanding experience, largely thanks to Wikke, who is an exceptional realtor. She went above and beyond to assist me, providing video viewings when I was away and physical viewings at times that suited my schedule. Her dedication and willingness to find the most suitable property within my location and budget were truly impressive. I highly recommend Wikke to anyone in need of a reliable and supportive realtor!

Pau · 19 August 2024

★★★★★ 5/5

Trustpilot

Elisabeth Ppasa

Elisabeth Ppasa, Property Manager, Marsh & ParsonsThe important thing is to have a Property Manager who is a) unfazed by anything, b) quick in response, but c) can also act quickly on their own initiative. Elisabeth Ppasa is all these things and more - very proactive and going the extra mile for property owners who have opted for the full management service. This was the first time I have put my property in the hands of a managing agent and I can thoroughly recommend Elisabeth Ppasa.

Neil · 29 April 2024