Marsh and Parsons London reviews

★★★★★ 5/5

Trustpilot

I recently was selling an apartment…

I recently was selling an apartment that was rented for a long period of time. Unsurprisingly, there were a lot of issues that needed resolving and some unexpected complications. Abdullah was extremely helpful in dealing with these on my behalf. Given that I was selling the flat - making the possibility of longer term rental business unavailable - I must say that I was very pleased that Abdullah was so accommodating. He seemed to offer help from a genuine desire to solve problems for all parties, which really helped things move along quickly and easily, rather than from a desire to drum up more business. Highly recommended.

Duncan · 12 December 2023

★★★★★ 5/5

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Lucy Meehan

Lucy Meehan was the propery manager. Great communication and fast responses.

Abdallah · 24 April 2026

★★★★★ 1/5

Trustpilot

Ongoing unresolved issues

I have been a tenant in a property 'managed' by M&P Hammersmith since the 21st of August 2023. Since moving in, they have been short from being unhelpful and flippant. There are several issues with the property that have either been conditional to our offer, flagged on the inventory report or raised multiple times to our property manager. The lack of effective communication, sense of urgency and sense of their contractual responsibility has led us to waiting with broken appliances, mould, electrical hazard, to name a few.To this date, these issues have either not been addressed at all or have been addressed with substantial delay - contractors have come multiple times to the property to assess the issues and not resolving them or keep finding further issues that have not been picked up before. Window handles have been broken since the beginning of the tenancy and, despite my rent includes heating, it was not turned on until November 3rd due to technical issues that were not resolved, which has caused serious health issues (not to mention safety issues as burglars could break into the house). This has also caused significant amount of mould developing in the bathroom and bedroom. Whilst a damp survey was booked for a month after the issue was reported (November 29th), not action was taken to remove the mould, which also resulted in respiratory and skin issues, and mould appearing in sheets and clothes. Thus far 3 windows have been repaired, and last one was not repaired until November 24th.The dishwasher is also not properly working since the beginning of my tenancy, which does not allow me to use the kitchen facilities at full capacity. This has been reported a couple of months ago, however recently it was causing the fuse to go down, causing electrical issues in the property. After weeks of chasing, a new dishwasher was delivered (October 27th), but it was then flagged by the contractor there were carpeting and rewiring problems that needed to be sorted prior to installing the new dishwasher - that consequently was left in the middle of my living room until November 24th.. Another contractor came on November 16th and could not sort out the issue. I still don't have an ETA on when this will be resolved, and been living in a property that is risking my safety.The bed curtains were to be replaced as part of my tenancy offer as soon as moving in (August 21st) and remains unresolved - which is a breach of my contract.Whilst they are contractually responsible for managing the property, nothing gets resolved in a timely manner. There is no value added in having M&P managing my flat, as they have been incapable to the point of negligence and disregard for the dangerous situation they are putting us in.

Alexandre · 27 November 2023

★★★★★ 5/5

Trustpilot

Owain is superb

Owain is superb. Amazing service. Would highly recommend.

Pedrum · 13 May 2026

★★★★★ 5/5

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M&P currently look after the flat I…

M&P currently look after the flat I used to live in and a couple of months ago, I decided it was time for me to move out. During this process, I was faced with many challenges and hurdles which resulted in the handover process taking longer than expected. When Weronika stepped in and took over handling the change of tenancy, she clearly outlined what had to be done, understood my concerns and took into consideration my timeline and the deadline of needing to get things done. She made it her duty and priority to ensure it all run smoothly for me/us. Thank you Weronika for all of your hard work, it was much appreciated.

Lauren · 14 November 2023

★★★★★ 5/5

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Little Venice Branch

Little Venice Branch: We asked a number of Estate Agents to value a very run down flat we had in Little Venice. We asked for advice on whether to sell it as it was or renovate and sell. We needed to maximise the profit as the money would be used to pay for a care home for a relative. I felt that Paul Christian was the only estate agent who advised us on what was best for us and not what was best for the agent. Paul supported us throughout the renovation. When we came to sell the flat, it was probably the most difficult market for some years and he achieved an above asking price for us. We're really grateful!

Jacqui · 14 November 2023

★★★★★ 5/5

Trustpilot

Lucy Vane in Notting Hill is the most…

Lucy Vane in Notting Hill is the most amazing person to work with. She is always extremely helpful, organized well informed with honest guidance through the process! Lucy is the first person I contact in this search location, and she is helping me often outside her areas too. She always goes the extra mile and gives my corporate clients the best service. I highly recommend her to anyone and trust her with all my clients. Thank you Lucy.Katja Voss-BeisnerRelocation Consultant

Katja · 9 November 2023

★★★★★ 5/5

Trustpilot

Probably my best renting experience

I have been a tenant in the property for almost a year now and in that time there has been a couple of very standard type issues arise. I must say, not only can I get hold of Derbhla (my property manager) on both direct line and mobile, she has been incredibly thorough in seeing all issues or requests through and double checking it’s resolved a week or so later.This level of detail and care not only makes me confident that no matter what arises in the future, I have someone from Marsh & Parsons on the end of the phone, but also that I get additional value for money on top of my rent. In a day and age where renting is difficult at the best of times, Derbhla has been nothing short of brilliant throughout my renting experience with her and her team.

Seb · 7 November 2023

★★★★★ 5/5

Google

We had the pleasure of working with Wilf Wyatt on a proposed property transaction, and we cannot recommend him highly enough. From our first interaction, Wilf demonstrated exceptional professionalism, attentiveness, and integrity. He was consistently responsive, ensuring that all our questions were answered promptly and thoroughly. Wilf’s deep understanding of the property market and his commitment to clear communication made the entire process smooth and efficient. He provided valuable insights at every stage, ensuring we felt confident and informed throughout. His dedication to his clients is evident, and he truly goes above and beyond to deliver outstanding service. If you’re seeking a trustworthy and highly capable estate agent, Wilf Wyatt is the professional to contact. His expertise and commitment to excellence set him apart, and we are grateful for his support during our property journey.

S · 23 April 2025

★★★★★ 5/5

Trustpilot

Exceptional Level of Service and Professionalism

Elisabeth is one of the best property managers we've worked with at Marsh & Parsons. She's professional, dedicated and service oriented. She's consistently been proactive in resolving issues or providing us with clear options to choose from. Whenever we were faced with a TDS dispute, an ask from the Council or repair issues, she was prompt in tackling the matter. Overall, Elisabeth has demonstrated an exceptional level of service and responsiveness.Fernand

Fernand · 13 May 2024

★★★★★ 5/5

Trustpilot

Thank you Marsh and Parsons.

I have been with Marsh and Parsons for many many years and they have been taking care of my property very well. My latest office Weronika Lajborek has been exemplary in carrying out her duties keeping me up to date, advising on matters to guide me to be a good landlord and finding the best solutions to solving problems. Thank you Marsh and Parsons. Good staff with good leadership make good companies.

Jen · 23 April 2024

★★★★★ 5/5

Trustpilot

Excellent renewal delivery by Natalie

I was contacted to renew my rental contract around 3 months before expiry which I thought was super efficient. Natalie was incredibly knowledgeable, approachable, efficient and friendly aside from providing an excellent service regarding the renewal negotiation and process. She is by far the best compared to numerous agents I have had to deal with over the past 6 years from various firms, exceeding all expectations! She is definitely an asset to M&P and I could only wish she was allocated to deal with everything from front office to renewals as a one stop consultant from start to finish now I’m looking to start a new. Yes she really was that brilliant!

Farhana · 3 November 2023

★★★★★ 5/5

Google

Hannah is an extremely professional and attentive agent who I would highly recommend! She was proactive and efficient which helped so much with the timeline I was working with. I found her very approachable and she was so helpful answering any questions I had. Her positive and friendly attitude sets her apart, along with her clearly impressive knowledge and experience!

J · 8 November 2024

★★★★★ 4/5

Trustpilot

Very impressed by genuine interest in client

We had been searching quite intensively for a property to rent, and had met with several estate agents. Ella was one of the most helpful by far, very professional and proactive, with a keen and genuine interest in her client. She did not simply take us through her list of properties, as many others did. She has a talent for asking the right questions and making shrewd observations so that she can identify a property which is a true match and a happy one. Very imressed by her dedication and human warmth.

M · 27 October 2023

★★★★★ 4/5

Trustpilot

Change of tenant

We had a quick turnaround for moving into the flat and Giles was very pleasant, easy to deal with and responsive to emails. Tatiana was also helpful in answering our many questions! It might just be useful in future to have an idea of the timeframe for the process and to make this clear to the vacating tenants as they were pushing us to sort it when these things don’t happen overnight.

LE · 11 April 2024

★★★★★ 4/5

Trustpilot

Quickly got tenants in to the property and settled in to the apartment

Thanks to George Noel-Shore we've let our apartment twice quickly and at market rate. The listing process and viewings were very well organised. We also use Marsh & Parsons for management and have had prompt responses from Abdullah to our emails. The check-in with the tenants went smoothly and all the steps were carried out so they could settle in quickly. I believe the tenants have comfort knowing they can contact our property manager at any time should there be any issues and we will always work to resolve it as soon as possible.

Brooke · 2 October 2023

★★★★★ 5/5

Trustpilot

Owain is an excellent professional

Owain is an excellent professional, responsive, detailed and genuinely helpful throughout the process. He communicated clearly, kind and kept me updated at every stage, and made the experience smooth and straightforward.I highly recommend Owain Wilson.

Doyinsola · 28 May 2026

★★★★★ 5/5

Trustpilot

Marsh & Parsons property management has…

Marsh & Parsons property management has been incredible to work with especially Owain. They’re proactive, efficient and knowledgeable in the industry. I would recommend anyone looking for a 5-star service to use Marsh & Parsons

Briana · 28 May 2026

★★★★★ 5/5

Trustpilot

Debbie is fantastic

Debbie is fantastic.

James · 26 May 2026

★★★★★ 5/5

Google

James Cutting and his team provided excellent professional advice on selling a flat in South Kensington for which I was responsible as an executor. He then followed through to exchange and completion efficiently and in a friendly manner without any of the smarm I've experienced with other agents. I wouldn't hesitate to instruct Marsh and Parsons again.

Andy · 19 November 2024

★★★★★ 4/5

Trustpilot

Excellent property management!

M&P provides great property management services. As a tenant, I felt that the property manager was accessible and attentive to things that needed fixing. The communication is clear and timely and they employ excellent third-party contractors to get the job done. Definitely would recommend a M&P managed property; Derbhla is a star property manager!The renewals negotiations team is another story as they obviously favor landlords and the outcomes can be unfair for tenants. They can for sure benefit from taking a page out of the M&P property management team's book on communication as well as on how to better their interpersonal skills working in a service industry.

MR · 18 August 2023

★★★★★ 5/5

Trustpilot

Weronika was extremely helpful and…

Weronika was extremely helpful and polite and dealt with my problem fast and efficiently. I was frustrated about a problem with a broken boiler in the flat M&P let for us and she was very professional and got on it straight away. I'm grateful for her taking the time to step in for a colleague who was off sick as I'm sure she had her own clients to be dealing with too!

Frances · 8 February 2024

★★★★★ 5/5

Trustpilot

Marsh & Parsons: Streatham Hill

My selling experience with Marsh & Parsons was excellent, largely due to Ashley. Once an offer was agreed early May, he made constant efforts to relay information back and forth, negotiated tricky aspects of a process that proved at times far from straightforward. But Ashley's professionalism always shone through: his tact and responsiveness played a crucial part in completing the sale, and I'm really grateful for all his hard work and dedication. A genuine 5 star experience thanks to him!

David · 27 August 2025

★★★★★ 5/5

Trustpilot

Elisabeth Ppasa - Amazing property manager !!

Elisabeth Ppasa has been my property manager for a while and previous to her I had a couple of others. She is by far the best one, very professional and courteous and friendly and always replies on time and always is there to lend a hand when I need help with something. I really hope that she remains as my property manager for as long as possible.

Afshin · 27 April 2024