Marsh and Parsons London reviews

★★★★★ 5/5

Google

Riccardo was a great help when buying our first property. His openness and candour when showing us the flat helped us to fall in love with it and gave us confidence when making an offer. His knowledge of properties and the market shines through, and myself and my partner would highly recommend him.

Max · 19 October 2023

★★★★★ 5/5

Trustpilot

Nara Bolor-Erdene's excellent service!

I'd like to compliment Nara Bolor‑Erdene for her excellent handling of all my property management concerns. Unfortunately, I've had a few issues at my property recently, but Nara's clear communication, efficient follow up emails and calls with handymen and plumbers, along with her very fair handling of all quotes, has taken much of the stress away from me. Nara has a polite, calm and empathetic nature over the phone and over email, which makes me feel as if she genuinely cares about my property issues and that she is invested in getting my problems resolved. She is a brilliant asset to the Marsh & Parsons team.

NK · 15 November 2024

★★★★★ 5/5

Google

We had the pleasure of dealing with Charlie Brandstatter who very amazingly found a buyer for our apartment in RBKC within 2 weeks. We were previously struggling to sell for nearly 2 years with another agency and had nearly given up hope before meeting Charlie. A very lovely person, very quick with getting things done and knows how to deal with people and situations. His team and colleagues are also very pleasant when calling in or popping by the office. Would highly recommend!

A · 13 November 2024

★★★★★ 5/5

Google

Olivia was incredibly helpful and accommodating throughout the entire process. From the flat viewing to the document processing, she ensured that everything was smooth and stress-free! Really appreciated this! Thanks to Olivia, I found a lovely flat to call home :)

Gianna · 24 August 2025

★★★★★ 5/5

Trustpilot

Efficiency

My Experience with Marsh and Parsons has always been great, id like to thank Victry Simbo from the Tenancy management team for her efficiency and attention to detail when dealing with every and any issue.

Jacob · 25 September 2024

★★★★★ 5/5

Trustpilot

Whilst I would never recommend Marsh…

Whilst I would never recommend Marsh and Parsons to a peer I can say hand on heart that Victry is the exception - she solved a clerical issue that had been running for 10 months with the previous manager in 1 week. She is exceptional.

Harry · 28 March 2024

★★★★★ 5/5

Google

Just moved into a new rental home & would like to thank Olivia Mears and the whole team at Marsh & Parsons, South Kensington for all their assistance & professionalism.

Roz · 5 December 2024

★★★★★ 5/5

Trustpilot

Elizabeth has been very helpful

Elizabeth has been very helpful, kept us informed, done what we have asked. If we have asked a question she does not know the answer to she has been honest and said she would find out and has come back to us with the answer promptly

Bridget · 4 March 2024

★★★★★ 2/5

Trustpilot

Could have better manners

Got rescheduled a couple of times without any proper reason given, and there hasn’t been a single apology throughout, even though it always happened at the last minute.

Ha · 2 May 2026

★★★★★ 5/5

Trustpilot

Giles was very helpful

Giles was a fantastic property manager going out of his way to ensure a problem with the boiler was quickly resolved. He has an efficient and warm communication manner and was very helpful in getting the problem solved in a timely way. Serena

Consumer · 29 April 2024

★★★★★ 5/5

Trustpilot

To whom it may concern: Appreciation

To whom it may concern:Dear Sir or MadamI would like to thank Harry Bunn the Tenancy Manager for his patience andassistance in re- organizing an inspector to come to our rented flat at very short notice. It was extremely helpful to me and I was impressed by Harry’s help and attitude.Yours FaithfullyFinola Chatamra

FMP · 20 September 2023

★★★★★ 5/5

Trustpilot

I’ve had a great experience with Eryk…

I’ve had a great experience with Eryk at Marsh & Parsons. He helped me secure reliable tenants quickly and has managed communication smoothly throughout. Eryk is always responsive and clear, and he works efficiently between me and the tenants to ensure everything runs well. Highly recommend!

K · 22 June 2025

★★★★★ 5/5

Trustpilot

A great property manager, hopefully for you too

This review is more so for our property manager, Elisabeth Ppasa, than for Marsh&Parsons, who like any other real state agency, probably has it's equal share of flaws and good practices.If you do get Elisabeth as your property manager, she is extremely reliable and responsive. If you do run into issues or have questions about your property, she will be extremely dilligent in addressing and solving them in what her ability and scope is concerned. We feel very reassured having her as our first point of contact.

Camilo · 23 October 2024

★★★★★ 5/5

Trustpilot

Abdullah Leghari has been very helpful

Abdullah Leghari has been very helpful, polite and responsive to the challenges or issues I have had with the property he manages. In my experience renting in London for the last 9 year it is very rare to find someone who provides this level of service.

Aine · 13 February 2024

★★★★★ 5/5

Google

The kindest, most attentive and professional team. Particularly Hannah, who is a star.

Nathalie · 24 June 2025

★★★★★ 1/5

Trustpilot

Traumatised Experience: Be Cautious

Whenever I walk past Marsh and Parsons on the street, I shudder inside. I moved into a rental property on October 1, 2023, and throughout the process, they lost my documentation twice and sent me two incorrect contracts to sign. As a result, I didn’t get the correct contract until one month before my move out date (July 2024). When I asked for a housing reference, they said they would only quote the one month.They refused to inspect the property before I moved in, and when I pushed back on the misquoted rental duration, they replied, "Really, we shouldn't be providing a reference at all given you sublet the property for 8 months without consent," despite having back-and-forth emails with them about the move-in since September 1, 2023, and paying rent on time every month. Even now, they are still harassing my ex-housemates and me, requesting we pay a cleaning fee that they initially said the landlord had agreed to cover (and we have email evidence of this).Honestly, my experience with this company has been traumatizing. No matter how glamorous or gorgeous a property may be, I would never deal with Marsh and Parsons again.

Erin · 18 October 2024

★★★★★ 5/5

Trustpilot

Five stars for M&P!

My local M&P branch in Clapham Old Town consistently goes above and beyond. They're incredibly reliable and always deliver on their promises. A huge shoutout to Sebastian and Natalie for their patience and hard work, they truly make a difference!

Sergei · 16 May 2024

★★★★★ 5/5

Google

As professional property buyers representing UHNW clients it is essential we have absolute faith in everyone we deal with. Riccardo is our "go to" man in South Ken. He knows the area like the back of his hand and has proven himself to be a trusted advisor saving everyone time and money.

Henry · 19 September 2023

★★★★★ 5/5

Google

I need to mention Natasha Efstathiou from the South Kensington office and thank her for being such a reliable property person throughout my lettings experience. She’s a constant professionalism and should be promoted to make sure everyone else holds the same standards. A fantastic employee and property advisor. Wonderful, thank you Natasha.

Tess · 19 September 2023

★★★★★ 5/5

Google

Hannah from Marsh & Parsons Estate Agency was outstanding in helping me find a new home. Her market knowledge, enthusiasm, and professionalism made the process smooth and stress-free. Thanks, Hannah!

Sam · 11 November 2024

★★★★★ 5/5

Trustpilot

Top-notch property manager

Abdullah is by far the best property manager I've ever had- he always picks up his phone, is quick on emails, and keeps the ball rolling whenever an issue needs to be resolved.

Kim · 24 September 2024

★★★★★ 5/5

Trustpilot

Helpful team and answered my questions…

Helpful team and answered my questions when needed

Matt · 8 September 2026

★★★★★ 5/5

Trustpilot

Great support

Edward was quick to respond to an urgent situation at the flat. He provided sound advice, took prompt action, maintained clear communications and saw the situation through to its completion. It was reassuring as a landlord to have Edward’s support - thank you!

Nicki · 28 March 2024

★★★★★ 5/5

Google

James Bonham As a mortgage broker I need to know reliable up to date realistic values in submitting applications and James is one of the best of the agents I consult. I readily recommend him to my clients when they have a property to sell in his area. John F.

John · 19 October 2023