Trusted Agent profile · London

Marsh and Parsons London reviews

4.2

★★★★★ Great

1,025 reviews across 2 platforms

28 Old Town, London, SW4 0LB

Marsh and Parsons's office in London, at 28 Old Town, is rated 4.2 out of 5 across 1,025 reviews on two platforms, including 247 Google reviews rated 4.7.

Google logo

4.7 / 5

247

Reviews on Google

This office

Trustpilot logo

778

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Thank you to our Property Manager

Thank you to our Property Manager, Abdullah Leghari, for his consistent care of our property, and consideration for our tenants. We have had many maintenance issues, due to other flats in the building. Dealing with the Building Management and Insurance Company was a slow and frustrating process. We would like to acknowledge Abdullah for his role in resolving these problems.

Karen · 19 April 2024

Agent replied · 16 June 2024

Dear Karen, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Best Property Manager!

From the first day we arrived at our apartment on the coldest day of the year and no heating, our Property Manager Abdullah Leghari has been fantastic in helping us. He’s professional, experienced, polite and ever ready to assist. No issue or question is too big or small for him to solve, and he’s a lightning fast ninja in his replies. Thanks, Abdullah!

SU · 15 February 2024

Agent replied · 16 June 2024

Dear SU Khoo, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Sabina was extremely helpful and…

Sabina was extremely helpful and efficient in assisting my flatmates and I making the end of tenancy process as smooth and possible. She replied to all our queries promply and professionally and also provided a quote for the end-of-tenecy professional cleaning and arranged it for us.

Lara · 28 November 2024

Agent replied · 27 December 2024

Dear Lara, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley

5/5

Trustpilot

Lucy Meehan

Lucy Meehan has been exceptionally helpful in dealing with problems we experienced, both with maintenance of our property and with demands from our tenants.

Hiroko · 29 May 2026

5/5

Trustpilot

Great service from the Marsh & Parsons…

Great service from the Marsh & Parsons team, especially grateful to our property manager, Debbie Lewis - she is always responsive and supportive.

Taras · 19 September 2026

Agent replied · 10 October 2026

Dear Taras, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley

5/5

Trustpilot

Victry Simbo and her team have been…

Victry Simbo and her team have been great in helping us as tenants. best real estate team I have encountered and highly recommented: if you are a landlord and want to help the experience of your tenants I would suggest you reach out to the Notting Hill branch at 80 Hammersmith Road W14 8UD

Victor · 16 July 2024

Agent replied · 23 August 2024

Dear Victor, Thank you for your kind comments regarding Victry and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team

5/5

Google

Had a fantastic experience thanks to Hannu! He went above and beyond to assist me in my property search. He was incredibly patient, knowledgeable and answered every question I had along the way. Thanks to his expertise, I had an amazing experience finding my new home. Definitely recommend M&P and especially Hannu if you’re looking for a new property!!

Yasmine · 23 March 2024

Agent replied · 21 June 2024

Dear Yasmine, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Hannu. Please do not hesitate to contact us again. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Excellent Service Support

I had my gas certificate renewed. I just needed to give the go ahead and Debbie Lewis did the rest, including the ease of invoice settlement. And she did it with happy email interaction. These things all count to make us feel positive.

Jenny · 24 April 2026

Agent replied · 1 June 2026

Dear Jenny, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley

5/5

Google

Saadat was very helpful and everything moved along very quickly

Orla · 19 December 2025

Agent replied · 16 April 2026

Dear Orla, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

5/5

Trustpilot

Portfolio landlord

Edward has been particularly attentive since he's taken over as our point of contact at Marsh and Parsons. He helps with managing the maintenance across our portfolio and is always quick to respond. Thank you Edward, its a pleasure working with you!

Gemma · 19 December 2025

5/5

Trustpilot

Marsh and Parsons Management

Abdullah Leghari was the perfect property manager. He was always courteous and polite and super attentive. We felt we got great value for money. Abdullah used his common sense when dealing with any issues that came up at our property and always worked with our best interests in mind. We would 100% recommend Abdullah and Marsh & Parsons.

LMD · 5 April 2024

Agent replied · 16 June 2024

Thank you for taking the time to leave a wonderful 5* review. Abdullah will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

My current property manager is…Jaeyda Dovie

My current property manager is courteous, responsive and highly efficient, referring any issues to the relevant person/contractor very swiftly and continually monitors progress to ensure swift resolution.

Christopher · 14 August 2026

Agent replied · 24 September 2026

Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

5/5

Google

Special mention to Oliver​​​​ Handley, Senior Lettings Negotiator. I recently locked myself outside of my apartment at 21:00, six months after he had already got us into a great flat. I called him, and despite it being 21:00 and nowhere close to his job description, he drove to the office to grab the spare key. Top bloke!

Ryan · 22 April 2024

Agent replied · 21 June 2024

Dear Ryan, It’s great to hear that you have had a brilliant experience with Oliver. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Kisha's patience, flexibility and proactive approach put us at ease and facilitated the admin tasks.

Kisha Quintas made our change of tenancy so easy. My partner and I were initially worried that the whole process would be a daunting task but our tenancy manager Kisha really offered some outsanding service. Her patience, flexibility and proactive approach put us at ease and facilitated the admin tasks.

Cliente · 20 August 2024

Agent replied · 23 August 2024

Dear Cliente, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Sabina was quick and efficient

Sabina was quick and efficient, she responded quickly to my emails and the process was done very quickly, baring in mind we had to terminate our tenancy early. She made it easy for us to which I’m very grateful for. Thank you Sabina!

Jess · 5 December 2024

Agent replied · 27 December 2024

Dear Jess, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley

5/5

Google

Going with Tom and Theo from M&P to sell my flat was the best decision I made. From the outset Tom gave realistic and practical advice, he clearly knows the market extremely well, and then he and Theo absolutely delivered on that advice. Theo was particularly responsive and diligent once the flat was under offer. He worked so hard to ensure it completed. I was quite skeptical about estate agents but both Tom and Theo completely changed my mind - they are brilliant and I would highly highly recommend them!PositiveResponsiveness, Quality, Professionalism, Value

Liz · 22 June 2022

Agent replied · 21 June 2024

Hi Liz, thank you so much for taking the time to leave us your kind review! We're delighted that you are happy with your experience and will be sure to pass your feedback onto Tom, Theo and the rest of our team in Clapham. All the best, M&P

5/5

Google

Having just completed with Marsh and Parsons I can honestly say it was a pleasure working with the team in Clapham. I mainly dealt with Patrick who was my personal agent and from the very beginning, he was charming personable and completely honest. Fighting my cause on a lot of actions and without any bias guiding me through my first ever purchase. Even when Patrick was away, the service from the rest of the team was extremely helpful and friendly. I couldn't recommend them enough!

Pres · 22 June 2022

Agent replied · 21 June 2024

Hiya Pres, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience with us and we will be sure to pass your feedback onto Patrick and the rest of our team in Clapham. All the best, Marsh & Parsons

5/5

Trustpilot

Really great

Marsh & Parsons in Clapham were extremely professional, helpful and friendly throughout a tricky process. Add to that knowledgeable, organised and proactive. You get the sense it’s full of people who care about their job, where they work, and the people they’re dealing with. Really impressed.

Nick · 20 October 2024

Agent replied · 27 December 2024

Dear Nick, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley

5/5

Trustpilot

Exceptional Tenancy Manager

Exceptional tenancy manager - swift and superb service! I had a fantastic experience working with Jordann Webb. Their quick responses and excellent service made the entire tenancy switch process smooth and stress-free. I highly recommend Jordann for anyone in need of a responsive and dedicated tenancy manager. I'm grateful for their outstanding support and look forward to working with them again.

Bec · 19 January 2024

Agent replied · 16 June 2024

Dear Bec, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Very helpful and prompt.

Ive been dealing with Debbie Lewis and she has been exceedingly helpful and knowledgeable. She is always very prompt in dealing with queries and goes out of her way to accommodate my requests. Ten out of ten.

Amanda · 26 May 2026

Agent replied · 1 June 2026

Dear Amanda, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Hannu was massive help to us when trying to find a flat in London. Despite feeling deflated after a number of rejected offers, he made sure we kept our spirits high and the search continued! We've finally found out flat - though not with Hannu - but he's still been the most helpful and sincere agent we've dealt with throughout the whole process. Thanks Hannu!

Katie · 25 September 2023

Agent replied · 21 June 2024

Dear Katie, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

Hannu was absolutely unreal. He went above and beyond everytime parts of the move became complicated. Really considerate, professional and friendly, made the whole moving process so easy. I’m in a wheelchair so logistics were sometimes tricky for me but he couldn’t have been more helpful. Could not rate him higher. Recommend to a friend.

Amy · 22 April 2024

Agent replied · 21 June 2024

Dear Amy, Thank you for your kind comments regarding Hannu and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

The M&P Team is Fantastic

The Marsh & Parsons team has been fantastic throughout my flat purchase journey. It definitely is a team, from the primary point of contact (shout out to Josh) to others who helped throughout the process (many thanks Mhari and Alice).

Eugene · 17 December 2025

5/5

Google

Theo Hall is absolutely fantastic at what he does - he brings a rare human aspect to what can be a stressful process, he helped us secure our dream home every step of the way up to completion, cannot recommend him and the M&P team enough as they went above and beyond at every possible occasion, thank you Theo and M&P for making our dream home a reality!

Mounir · 22 June 2023

Agent replied · 21 June 2024

Hi Mounir, thank you so much for taking the time to leave this positive review! We're delighted that you are happy with your experience with us, and we will be sure to pass your feedback onto Theo and the rest of our team in Clapham. All the best, Marsh & Parsons

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