Marsh and Parsons London reviews

★★★★★ 5/5

Google

Even though we didn’t buy a house through March and Parsons I would still like to recommend them and especially Theo at the Clapham Old Town office for being so patient, kind and helpful. Nothing was too much trouble. Everyone at the office was so welcoming and cheerful. Tom was very kind in telling us more about the area and taking time to explain the history of the Old Town. I wish them well and a Happy Christmas!PositiveQuality

Sarah · 22 June 2022

★★★★★ 5/5

Google

I completed on a purchase of a flat in Clapham last week. From the first viewing to completion Sarah has been absolutely outstanding - amazing communication, knowledge, efficiency and always going above and beyond. She is incredibly professional, would highly recommend. Thank you Sarah!

Kate · 15 October 2024

★★★★★ 5/5

Trustpilot

Lease renewal/negotiation

Ellie Hodkinson was professional, helpful and really added value to the whole renegotiation/lease renewal process. A great brand ambassador for Marsh and Parsons and delighted to have had her support and guidance during this period - especially as she did all the hard work with the discussions with the tenants and keeping me up to date and informed.

James · 22 January 2024

★★★★★ 5/5

Trustpilot

Great expertise

William was extremely helpful and prompt with his assistance today. Great to have his expertise - highly recommend!Roy is another member of staff who deserves recognition. He was extremely fundamental in securing another tenant for my flat. His attention to detail was excellent. I was extremely happy with his work and wouldn’t hesitate to recommend.

Slaney · 21 March 2024

★★★★★ 5/5

Trustpilot

Debbie Lewis…

I would like to appreciate Debbie Lewis for being so amazing and quick with her response.. Debbie has always helped us to resolve our queries and has done her best to get a solution as quick as possible....

RUHANI · 29 April 2026

★★★★★ 5/5

Trustpilot

Tor has been very helpful in helping me…

Tor has been very helpful in helping me to resolve an issue with a recent a memorandum. I would like to thank him for his prompt response to my queries and his clear explanation of how best to resolve the issue which demonstrated a good understanding of how the AST worked

NicholasBrooks · 30 May 2024

★★★★★ 5/5

Trustpilot

Long-standing good service

I have long-standing dealings with Marsh & Parsons, always reliable and thorough. Recently I needed specific information and documents, then I had a query which required confirmation. Michael Stout responded quickly with exactly what I requested. Excellent service.

Joanna · 24 April 2026

★★★★★ 5/5

Google

I cannot express my gratitude to Mike and the Team for their skill and patience in getting the sale of our flat sold. After major delays dealing with complex issues with the lease our sale finally went through. Thank you once again Barry

Barry · 16 March 2026

★★★★★ 5/5

Trustpilot

Marsh & Parsons Tennancy Management Team at Marsh &…

The Tennancy Management team at Marsh & Parsons have been very supportive during some difficulties i had with the current tennant. I would like to highlight Jordann Webb who was particularly helpful and always responded to queries promptly and clearly. Jordann went above and beyond to support my tennancy and is a credit to Marsh & Parsons.

Terry · 17 January 2024

★★★★★ 5/5

Google

We have just completed a purchase through Marsh and Parsons Clapham office. From the initial viewing right through to the handover of the keys, the service from Patrick was exemplary. Friendly and knowledgeable at all times, and helpful through the many legal complexities which had to be managed before getting the sale over the line in the nick of time! Couldn't have asked for better.

Gareth · 22 June 2023

★★★★★ 5/5

Google

From valuation to completion, Marsh & Parsons were professional, personable and a pleasure to work with. Amba looked after our sale and we felt supported through the whole process. Amba was incredibly responsive and kept us informed every step of the way, ensuring we felt confident and happy throughout.

Arabella · 7 June 2024

★★★★★ 5/5

Google

We had an excellent experience working with Patrick from Marsh & Parsons to buy our first home. Throughout the whole process, Patrick was helpful, friendly, professional, and never made us feel pressured or uncomfortable - even when things got tricky! We feel very grateful for having had such a positive first experience of buying a property, and would highly recommend Marsh & Parsons to anyone looking to buy a house in the Clapham area!

Ricardo · 22 June 2022

★★★★★ 5/5

Google

As the country went into lockdown my flat was due for redecoration before new tenants were found. Charles calmly and professionally liased with the works team, referring to me at every stage. The flat is now let and my feedback & advice from Emma has been thorough and informational. I feel I’ve got to know Charles and Emma quite well over the past few months and enjoy their enthusiasm and professionalism. I have been a landlord for over 10 years and has been well looked after by Marsh and Parsons.PositiveResponsiveness, Quality, Professionalism

Camilla · 22 June 2021

★★★★★ 4/5

Google

Marsh and Parsons once again quickly let my flat at a good price and giving me a choice of tenants, from which I think I have found some great and conscientious people to live in my flat (thanks Sebastian!). Emma Proctor is great at getting things sorted and overseeing the process. As with everything, make sure you stay in touch and up to date with how things are going, plus ensure they are aware of any times when viewings are and aren’t appropriate, and things will go smoothly. Thanks to all there.PositiveResponsiveness, Professionalism, Value

Richard · 22 June 2021

★★★★★ 5/5

Trustpilot

Elisabeth Ppasa at M&P

Elisabeth Ppasa has been managing our property in Camden Town for nearly a year and she has been a great help, staying on top of issues in our apartment and dealing with them efficiently and in a timely manner. Would recommend working with her if you have the chance.

TMC · 7 May 2024

★★★★★ 5/5

Trustpilot

There was simply nothing to complain…

There was simply nothing to complain first they tried to sell and then we decided to rent out the flat, found a tenant in a very short time and so far rent was paid ;) Lots of things had to be done and they arranged everything for us. Good on emails and information.

Ole · 13 February 2024

★★★★★ 5/5

Trustpilot

Dedication and prompted action.

Our property in Battersea has been managed by Marsh & Parsons over a year and our property manager is Abdullah Leghari. I'm pleased to provide feedback about our property manager, Abdullah. He has consistently demonstrated dedication to his work and has shown great efficiency in promptly resolving issues. His commitment to maintaining our property is commendable and greatly appreciated.

Sara · 27 September 2023

★★★★★ 1/5

Trustpilot

I agree with the other review about…

I agree with the other review about this company. We found a great flat and when we tried to sort things out in a reasonable fashion with the women Beth and particularly Georgi, we were really put off by their behaviour towards us. My wife is Russian and is not easily upset, but in the end, with phone calls to each of us, we decided to give up on this company and the desirable flat in Kensington because they put such a bad taste in our mouths. Seems like this company culture stems from the top to me... rather unpleasant and certainly to be avoided. (Also, I see you in your reply that you can't find our records, despite the fact that we made an offer on the flat concerned - well never mind, as we certainly want to get you out of OUR heads as soon as possible).

Customer · 20 April 2021

★★★★★ 5/5

Trustpilot

I cannot thank Tatiana​​​​ Rodrigues…

I cannot thank Tatiana​​​​ Rodrigues enough for her help. Her swift response to my emails was brilliant. I so appreciated that nothing was too much trouble. She is a breath of fresh air. An absolute joy to deal with and made it simple and so easy to make arrangements for the reletting of my flat.

Customer · 11 December 2023

★★★★★ 1/5

Trustpilot

My experience with Marsh & Parsons has…

My experience with Marsh & Parsons has been disappointing, particularly regarding professionalism, communication, and the way tenant concerns are handled.

Joseph · 4 August 2026

★★★★★ 1/5

Trustpilot

Worst estate agent ever!

Worst estate agent ever!I was a tenant at a property in London. M&P were only concerned with getting fees. Property is in a poor state. Regular issues with damp and mould which would go unfixed for months/years. At one point we were without hot water for 3 to 4 weeks.At one point, after telling them there was an issue with a leak in the bathroom they took months to do anything and only did because the fuse box was tripping as water had got into an electrical socket. If anything had been plugged in that could have ended very badly!!I felt we cared about looking after the property, but the estate agent didn’t. Not sure how aware the owner is, but property needs to be completely stripped back. Electrics, plumbing, roof, kitchen, bathroom etc etc need replacing. Plant roots are coming through walls. So all the pointing needs replacing. Estate agent is totally aware of all issues. I wonder if the landlord knows. If it were my property I would care!! The house must be devalued at least 200k below other houses in areas because it will take a lot to put right. If M&P had fixed things when we told them they wouldn’t have built up to a massive issue which they now are.Avoid as a tenant if you want an estate agent who will be responsive,Avoid as a landlord if you want to protect your investment.

MJ · 22 February 2021

★★★★★ 5/5

Trustpilot

Nora was absolutely excellent

Nora was absolutely excellent: very quick and approachable. The 5 star is for her.However, her predecessor was not helpful at all. We have a dispute with the landlord, who was unreasonably withholding the deposit. He did not want to explain the dispute resolution process to us, which was incredibly unhelpful.

Marie · 14 March 2024

★★★★★ 5/5

Trustpilot

Jasmine was incredibly helpful and…

Jasmine was incredibly helpful and informative. She provided me with all the necessary details and guidance to ensure a smooth transaction. I really appreciated her support! Rest of the staff at M&P could be a bit more communicative

Matthew · 10 October 2024

★★★★★ 5/5

Trustpilot

India was attentive and knowledgeable when helping us find our forever home.

We worked with India to find our 'forever home'. She listened carefully to our needs, wants and wishes and presented properties which ticked lots of boxes for us. She was attentive and knowledgeable throughout the process.

Kaycee · 8 November 2024