Marsh and Parsons London reviews

★★★★★ 5/5

Trustpilot

Debbie lewis

Debbie is a very professional agent, patient and quick to respond all the time, highly recommend.

Helen · 28 April 2026

★★★★★ 5/5

Google

From start to finish the professional service provided by these agents was first rate. We viewed several properties with the agents and found them to listen closely to our needs and offer sound suggestions and advice. We ended up buying our property through Marsh and Parsons (Clapham Old Town branch). Sarah in particular was very enthusiastic, pleasant and helpful to work with. The agents in my opinion made the whole purchase process much more stress free and streamlined. Thank you to Sarah and the team for their hard work.

Dan · 23 March 2024

★★★★★ 5/5

Trustpilot

Highly Recommended, personal service

Michael and Liv have been super helpful and supportive navigating some issues with my current tenants and then finding me some great new tenants very quickly. I highly recommend their services, always prompt to reply, honestly and thoughtfully deal with any questions

Mrs · 22 September 2026

★★★★★ 5/5

Trustpilot

Highly recommend Harry Bunn!

Harry Bunn was my property manager at a Marsh and Parsons-managed property for a year. As a tenant, I could not have asked for a more caring, communicative property manager. He went out of his way to resolve issues and answer questions in a timely manner, liaising between me and the landlord effectively, to serve both parties' interests. I owe the comfort and joy of my stay there in large part to the care and professionalism with which Harry took on his role -- highly recommend working with Marsh and Parsons and having Harry as your property manager!

A · 14 March 2024

★★★★★ 5/5

Google

Hannu has been absolutely brilliant to work with. He’s made a stressful challenge of finding a flat enjoyable and went above and beyond to help us - getting us into properties with a few hours notice so we could be ahead other potential renters, and was completely transparent with the market situation and what we could do to make ourselves more desirable to a landlord. He’s definitely the guy you want to help you find your next home!

Florence · 22 April 2024

★★★★★ 1/5

Trustpilot

Won’t be using again

I had a really poor experience with M&P. I entered my flat contract on assurances that I later found out were false, found processes that should have taken weeks to take months, and communication was consistently unhelpful. I’m really sorry to say I wouldn’t use them again.

London · 19 August 2026

★★★★★ 5/5

Trustpilot

Excellent Service By Trustworthy Professionals

As a client of the Marsh & Parsons Management Service for some time now, I can confidently say that Charles Caine is one of the best rounded, most committed and trusted professionals I have encountered.Working with Charles is easy, joyful and generates peace of mind, he is always willing to provide an array of options for any issue that may arise and is readily available to share both his experience and counsel.If you are looking to trust someone with your asset, ensuring compliance with related legislation as well as the efficient management of your property, Charles Caine and his team could be an excellent choice.

Tatiana · 26 February 2024

★★★★★ 5/5

Trustpilot

Fantastic and very helpful staff

Everyone at Marsh&Parsons has been a fantastic help. From finding our dream flat to property management, all is very well organized and everyone is incredibly kind and patient. Special shout out to Lewis, who was an absolute pleasure to work with.We had a million questions throughout the process and have not once been met with impatience. Now, having moved in, our property manager Emily is taking care of everything very quickly and has been super helpful with any teething issues.

Liz · 22 February 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Hannu at Marsh & Parsons, after unexpectedly having to find a new property. Hannu was incredibly responsive and proactive in helping me find the perfect place. He quickly understood my requirements and preferences and presented me suitable options that matched my criteria. He also guided me through each step of the entire rental process and managed to help secure a property in less than 48 hours! Thank you Hannu for all your help! I will most certainly be in touch when my new contract ends.

Beth · 22 February 2024

★★★★★ 5/5

Trustpilot

Abdullah was incredibly helpful during emergency

2 weeks ago the toilet in our flat experienced a severe clog and required multiple visits from plumbing engineers. Abdullah Leghari (our property manager) was extremely responsive during the day of the incident and was able to help us arrange for a plumber to come that very same day! The plumber was unable to resolve the issue, and we were left without a working toilet for over a week. Thankfully Abdullah was consistently on top of this issue, pushing and chasing the plumbing company. Thanks to his efforts they were finally able to send someone over and the issue has been completely resolved!! He truly went above and beyond to help us resolve this!

Mason · 14 February 2024

★★★★★ 5/5

Google

Tobi was great to work with, incredibly helpful, attentive, and professional throughout. I would definitely recommend M&P!

Ally · 2 April 2026

★★★★★ 1/5

Google

If I could give Marsh and Parsons zero stars, I would. I have been a client of M&P since 2018 however have noticed a severe decline in servicing and communication over the last few years. For context, I own a property in Clapham and M&P are my letting agency. Over the last year in particular I’ve received total miscommunication from the Property Management team in relation to invoices, statements of rental income, deductions in said rental income without notice and emails which are generally nonsensical. Or the other alternative is a lack of response. In short I’ve started cataloguing all emails and am looking into alternative servicing. My advice - don’t use M&P unless you want a monthly headache and cause of stress due to management incompetence.

Emilia · 25 November 2025

★★★★★ 5/5

Google

Tom has been an absolute pleasure to work with throughout our property sale. He is friendly and approachable, making what can be a stressful process much easier. I really appreciated is his direct and honest communication style. This …

Peter · 16 September 2025

★★★★★ 5/5

Google

Recently let a property for us in Clapham North - had a few teething issues (our side not M&P) but was handled smoothly and efficiently by Oliver Handley and the team who went above and beyond. Many thanks Jonathan

Gyles · 16 September 2025

★★★★★ 1/5

Trustpilot

Categorically Never Use M&P For Lettings Management

My wife and I have been using the Stockwell branch of Marsh and Parsons as our lettings manager since October. Considering their large management fee, they have been outright horrendous. The flat below reported a leak at the start of November. Since then we have had 4 visits to our property by various contractors who have all failed to diagnose a leaky shower. The leak is still undiagnosed and the bill still accrues. We are at over 3 months to repair a leak. 3 months! In another incident we had a fire suppression system burst in December, a totally anomalous event causing a small amount of flooding. On the one day we needed their active and immediate assistance they were awful. Contact was intermittent, clear instructions not followed, and their lack of care and concern was incredible. Had we not intervened almost nothing would have been achieved and our tenants would have been left in the lurch.The whole point of managed service is so you can forget about your property and let it be run by professionals. That is what the not insignificant cost is taking care of. However Marsh and Parsons have caused more issues than they have solved and we would have saved more time, money and importantly stress, doing it all ourselves. We have had to direct or hold their hand at every turn, pushing for updates, chasing results. Crucially do not expect anyone from their management team or with any seniority to step in or make a difference. They wont.The moment we can, we will be extricating ourselves from this service. A shame as we had planned to sell our house with them but this experience has been beyond poor.

Jakeleighton · 5 February 2024

★★★★★ 3/5

Trustpilot

Professional but still with error

Overall Marsh & Parsons are very professional and work according the all UK regulated standards in a diligent way. They are a trustful organization in this manner. However, my scheduled move-in date was pushed back by almost two weeks due to a last minute error in not realizing all the paperwork was in order. There was ample time (2 months) to have caught this earlier and pushing the move-in date back was very frustrating and resulted in a high personal and financial cost as flights, and accommodation were arranged with the initial move-in date in mind.

Onevares · 27 January 2024

★★★★★ 5/5

Trustpilot

I recently worked with Baran Mehmet at…

I recently worked with Baran Mehmet at Marsh & Parsons, and I cannot recommend his services highly enough. My situation was quite complicated, yet Baran handled everything with professionalism and efficiency.He provided clear, concise, and importantly timely information, making a stressful process feel much more manageable. His communication was excellent, and he always made sure we always understood options and next steps.

TimC · 6 December 2024

★★★★★ 5/5

Trustpilot

Baran is super responsive and…

Baran is super responsive and reassuring . Taking all the steps to reassure me and get things done. Had anergency water leak at one of my rented property and Baran made it smooth less while I was under pressure from the building association . He sent me all the engineer report I could forward onto . Top top top service

Romain · 23 December 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Hannu, an exceptional estate agent who helped me find the perfect place to live. From the initial consultation to the final signing, Hannu displayed professionalism, expertise, and a genuine commitment to meeting my needs. Their knowledge of the market and attention to detail ensured that every aspect of the process was smooth and efficient. I highly recommend Hannu to anyone in search of a reliable and dedicated estate agent.

Sarah · 23 March 2024

★★★★★ 5/5

Trustpilot

Finnley Wilbourn has been an excellent property manager

Finnley Wilbourn in particular has been absolutely fantastic from the day we moved in. We have had a few issues with our flat and landlord not getting back to us but Finnley has always been on the ball. His response rates are always brilliant and he is constantly trying to find solutions for us. He’s been a great property manager!

Amy · 28 April 2026

★★★★★ 5/5

Google

Sarah was absolutely fantastic from start to finish. She was very knowledgeable about the process and explained everything very clearly at every step. We had a very stressful time with various legal issues but Sarah was able to smooth …

Marianne · 16 August 2025

★★★★★ 5/5

Google

We approached Hannu with the M&P team in Clapham almost 3 months in advance of our possible move in date for a new rental. Hannu explored a number of different options for us over the course of the following months keeping his ear to the ground for any new listings he thought would match our needs. Hannu’s exceptional level of service far exceeded that of any other Agents in London and were extremely pleased with how attentive Hannu was to our needs & keeping us informed. Hannu found the perfect rental for us and coached us through the offer process, acceptance and eventual move in. All of this for a couple living outside of London at the time alleviating a lot of pressure for us. If there were 6 stars in this review I would use them. We would highly recommend Hannu!

Michael · 24 December 2023

★★★★★ 5/5

Google

Can’t fault anything with the experience I had them - and particularly Ollie who was my point of contact from beginning to end! Quick to get in touch after my interest was submitted and super communicative throughout the whole process. Got clear advice and guidance without being pushed into something we didn’t like or were uncomfortable with. During a time where I was speaking to loads of different agencies and agents, really appreciated Ollie (+ the Marsh&Parsons team) being clear, helpful, answering our questions, and ultimately helping us get our flat!

Jordan · 24 December 2023

★★★★★ 5/5

Trustpilot

I recently was selling an apartment…

I recently was selling an apartment that was rented for a long period of time. Unsurprisingly, there were a lot of issues that needed resolving and some unexpected complications. Abdullah was extremely helpful in dealing with these on my behalf. Given that I was selling the flat - making the possibility of longer term rental business unavailable - I must say that I was very pleased that Abdullah was so accommodating. He seemed to offer help from a genuine desire to solve problems for all parties, which really helped things move along quickly and easily, rather than from a desire to drum up more business. Highly recommended.

Duncan · 12 December 2023