Marsh and Parsons London reviews

★★★★★ 5/5

Google

I bought a flat in Clapham through M&P and then rented it out with their help. Seb in Sales and Tobi in Lettings were both super attentive and have provided a good service, which is ongoing.

D · 11 December 2025

★★★★★ 5/5

Trustpilot

Great service - responsive and professional

Nayara is incredibly responsive and warm in her communications - also very professional - she's been great to work with.

Catherine · 23 April 2026

★★★★★ 5/5

Google

I had a great experience with Oliver as the agent for Marsh & Parsons. We've been in contact since I was in Brazil and he was always very kind, understanding the needs and give me plenty of options for my temporary and final accommodations. After the selection of the flat, everything was really fast and I was able to move in 3 days after the acceptance of my proposal. I recommend Marsh & Parsons Clapham and especially Oliver as the agent!

Braulio · 22 May 2024

★★★★★ 5/5

Trustpilot

Letting Agent recommendation

Marsh and Parsons have been our letting agent since 2016 and we continue to be very happy with the service they provide. The level of professionalism is fantastic and all staff are friendly, polite and deeply knowledgeable, with communication both timely and clear, it really feels like a partnership with added value. Thanks to Lucy, Helen and William in the Notting hill branch who helped secure a great tenant in record time and ensured the check in ran smoothly.

Alison · 5 June 2024

★★★★★ 5/5

Trustpilot

Elisabeth Ppasa

Elisabeth Ppasa, Property Manager, Marsh & ParsonsThe important thing is to have a Property Manager who is a) unfazed by anything, b) quick in response, but c) can also act quickly on their own initiative. Elisabeth Ppasa is all these things and more - very proactive and going the extra mile for property owners who have opted for the full management service. This was the first time I have put my property in the hands of a managing agent and I can thoroughly recommend Elisabeth Ppasa.

Neil · 29 April 2024

★★★★★ 5/5

Google

Great service when using Marsh and Parsons to secure a new property to let in Clapham. Saadat was super responsive and proactive and was crucial to a smooth and pleasant moving experience!

Oli · 23 December 2025

★★★★★ 5/5

Trustpilot

Much better than managing it myself

Using Marsh and Parsons property management service was an enormous improvement from trying to manage the tenancy as a landlord. Elisabeth was fantastic as a managing agent. All issues were resolved swiftly with the absolute minimum amount of admin and engagement required from me. This was a huge improvement from the laborious approach to liaising with tenants and contractors myself to try to triangulate and resolve issues and attendance. Highly recommend.

Alex · 20 September 2024

★★★★★ 5/5

Trustpilot

Awesome service !

I recently had the pleasure of working with Marsh & Parsons, specifically with their exceptional agent Gosia Podgorska, in our quest to find a pet-friendly property for rent near London. I cannot express enough how grateful my wife and I are for the invaluable assistance provided by Gosia and the agency as a whole.Navigating the London rental market can be a daunting task, especially when searching for a pet-friendly property. However, Gosia's expertise and dedication made the process incredibly smooth and efficient. Her professionalism and promptness were evident from the outset. She was always readily available to address our queries, schedule viewings, and provide insightful guidance throughout the entire process. Her extensive knowledge of the Acton, London area was truly impressive, and she took the time to thoroughly explain each and every aspect of the property ensuring we're making a right choice.Furthermore, Gosia's resourcefulness played a crucial role in securing our dream rental property. She skillfully navigated the intricacies of the rental process, making the reference checks seamless and ensuring that we were able to secure a fantastic long-term deal.In conclusion, I wholeheartedly recommend Marsh & Parsons, and especially Gosia Podgorska, to anyone in search of a reliable and dedicated real estate agency. Their exceptional service, truly sets them apart. If you're looking for a property in London, look no further than Marsh & Parsons, they exceeded all our expectations and helped us find the perfect place to call home.

AJAYAN · 5 April 2024

★★★★★ 5/5

Trustpilot

Quick & easy change of occupancy

We rent a property through Marsh and Parsons and opted for a change of occupancy so we could exit our contract early. The entire team has been really helpful and Jasmin in particular has been a big help to us. Jasmin has been very professional and efficient with her communication throughout the process. We had a slight issue with Rightmove regarding tenant referencing (no fault of Marsh and Parsons) and she resolved the issue promptly. She's also been very patient in answering my countless questions!

Mel · 4 April 2024

★★★★★ 5/5

Trustpilot

Debbie Lewis is a fabulous property…

Debbie Lewis is a fabulous property manager. Debbie is attentive, helpful and professional.

Michelle · 21 May 2026

★★★★★ 5/5

Trustpilot

Debbie lewis

Debbie is a very professional agent, patient and quick to respond all the time, highly recommend.

Helen · 28 April 2026

★★★★★ 5/5

Trustpilot

Baran Yildirim provided me with expert…

Baran Yildirim provided me with expert advice on the new Renters Rights legislation, furthermore he took it upon himself to update my tenants in writing and include the forms they needed to have/read - they are VERY satisfied with this, as it's quite a complex change.

Philip · 30 August 2026

★★★★★ 5/5

Google

From start to finish the professional service provided by these agents was first rate. We viewed several properties with the agents and found them to listen closely to our needs and offer sound suggestions and advice. We ended up buying our property through Marsh and Parsons (Clapham Old Town branch). Sarah in particular was very enthusiastic, pleasant and helpful to work with. The agents in my opinion made the whole purchase process much more stress free and streamlined. Thank you to Sarah and the team for their hard work.

Dan · 23 March 2024

★★★★★ 5/5

Trustpilot

Highly recommend Harry Bunn!

Harry Bunn was my property manager at a Marsh and Parsons-managed property for a year. As a tenant, I could not have asked for a more caring, communicative property manager. He went out of his way to resolve issues and answer questions in a timely manner, liaising between me and the landlord effectively, to serve both parties' interests. I owe the comfort and joy of my stay there in large part to the care and professionalism with which Harry took on his role -- highly recommend working with Marsh and Parsons and having Harry as your property manager!

A · 14 March 2024

★★★★★ 5/5

Google

Hannu has been absolutely brilliant to work with. He’s made a stressful challenge of finding a flat enjoyable and went above and beyond to help us - getting us into properties with a few hours notice so we could be ahead other potential renters, and was completely transparent with the market situation and what we could do to make ourselves more desirable to a landlord. He’s definitely the guy you want to help you find your next home!

Florence · 22 April 2024

★★★★★ 1/5

Trustpilot

Won’t be using again

I had a really poor experience with M&P. I entered my flat contract on assurances that I later found out were false, found processes that should have taken weeks to take months, and communication was consistently unhelpful. I’m really sorry to say I wouldn’t use them again.

London · 19 August 2026

★★★★★ 5/5

Trustpilot

Excellent Service By Trustworthy Professionals

As a client of the Marsh & Parsons Management Service for some time now, I can confidently say that Charles Caine is one of the best rounded, most committed and trusted professionals I have encountered.Working with Charles is easy, joyful and generates peace of mind, he is always willing to provide an array of options for any issue that may arise and is readily available to share both his experience and counsel.If you are looking to trust someone with your asset, ensuring compliance with related legislation as well as the efficient management of your property, Charles Caine and his team could be an excellent choice.

Tatiana · 26 February 2024

★★★★★ 5/5

Trustpilot

Fantastic and very helpful staff

Everyone at Marsh&Parsons has been a fantastic help. From finding our dream flat to property management, all is very well organized and everyone is incredibly kind and patient. Special shout out to Lewis, who was an absolute pleasure to work with.We had a million questions throughout the process and have not once been met with impatience. Now, having moved in, our property manager Emily is taking care of everything very quickly and has been super helpful with any teething issues.

Liz · 22 February 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Hannu at Marsh & Parsons, after unexpectedly having to find a new property. Hannu was incredibly responsive and proactive in helping me find the perfect place. He quickly understood my requirements and preferences and presented me suitable options that matched my criteria. He also guided me through each step of the entire rental process and managed to help secure a property in less than 48 hours! Thank you Hannu for all your help! I will most certainly be in touch when my new contract ends.

Beth · 22 February 2024

★★★★★ 5/5

Trustpilot

Abdullah was incredibly helpful during emergency

2 weeks ago the toilet in our flat experienced a severe clog and required multiple visits from plumbing engineers. Abdullah Leghari (our property manager) was extremely responsive during the day of the incident and was able to help us arrange for a plumber to come that very same day! The plumber was unable to resolve the issue, and we were left without a working toilet for over a week. Thankfully Abdullah was consistently on top of this issue, pushing and chasing the plumbing company. Thanks to his efforts they were finally able to send someone over and the issue has been completely resolved!! He truly went above and beyond to help us resolve this!

Mason · 14 February 2024

★★★★★ 5/5

Google

Tobi was great to work with, incredibly helpful, attentive, and professional throughout. I would definitely recommend M&P!

Ally · 2 April 2026

★★★★★ 1/5

Google

If I could give Marsh and Parsons zero stars, I would. I have been a client of M&P since 2018 however have noticed a severe decline in servicing and communication over the last few years. For context, I own a property in Clapham and M&P are my letting agency. Over the last year in particular I’ve received total miscommunication from the Property Management team in relation to invoices, statements of rental income, deductions in said rental income without notice and emails which are generally nonsensical. Or the other alternative is a lack of response. In short I’ve started cataloguing all emails and am looking into alternative servicing. My advice - don’t use M&P unless you want a monthly headache and cause of stress due to management incompetence.

Emilia · 25 November 2025

★★★★★ 5/5

Google

Tom has been an absolute pleasure to work with throughout our property sale. He is friendly and approachable, making what can be a stressful process much easier. I really appreciated is his direct and honest communication style. This …

Peter · 16 September 2025

★★★★★ 5/5

Google

Recently let a property for us in Clapham North - had a few teething issues (our side not M&P) but was handled smoothly and efficiently by Oliver Handley and the team who went above and beyond. Many thanks Jonathan

Gyles · 16 September 2025