Trusted Agent profile · London
★★★★★
1,040 reviews across 2 platforms
295 Kennington Road, London, SE11 4QE
Marsh and Parsons's office in London, at 295 Kennington Road, is rated 4.3 out of 5 across 1,040 reviews on two platforms, including 228 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Marsh and Parsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotProperty Management
I work with Jonathan Jarman-Ho and Elisabeth Ppasa and both have been excellent. Very professional and always responsive. They make life so much easier for me. A good team!
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotMarsh & Parsons were amazing
Marsh & Parsons were amazing, they managed to help us secure our dream rental property and we’re very very helpful throughout the process. I’d personally like to mention Sam and Hadaya who were very kind and friendly.
Dear Thomas, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleGreat experience viewing with Sian at Marsh and Parsons. Quickly arranged viewings at times convenient to me and available to help out with more technical questions.
Dear Benjamin, We really appreciate you taking the time to leave such lovely comments about Sian. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotLease renewal
They initiated early contact with our tenant and negotiated a renewal of the lease at acceptable terms to both parties. The agent was proactive and handled the process well.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAlarming Incompetence: Urgent issues not dealt with
Unfortunately my experience is very similar to the reviews that are already posted here which is frustrating and alarming and should set off alarm bells for any respectable company who wants to remain viable. I’ve never seen so many negative comments levelled against a company. The pain point for me is reporting urgent issues that never get dealt with, the high turn over of remarkably incompetent agents (bar 1 or 2) who have no idea how to communicate or execute their role or assume any level of responsibility.A company that has such high turnover is a red flag in itself. There’s obviously no adequate training or retention strategy to encourage employees to develop in their role or stay. Senior management don’t seem to exist or just hide behind their front line colleagues. Anyone with that title working for Marsh and Parons needs to re-educate themselves on what management means. Specifically for us, how long should a family have to wait for a replacement fridge after the door falls off twice on the floor ?? We’re now waiting 5 days for a solution with me chasing daily as the agents in charge don’t seem to comprehend a sense of urgency and when I ask to escalate , there’s no-one from senior mngt available to speak with. A fridge is a vital appliance and this situation is getting stressful. We’re also waiting 7 months on a leak in a roof that’s causing rain water to pour onto the kitchen table, a gate pillar that’s wobbly and can fall onto a public footpath and dampness thats creeping through the property and needs to be managed. The response is we can’t reach your landlord or we’ll chase that so the onus is back to us to keep chasing …we pay our rent every month without fail, maintain the property to a very high standard. As a landlord myself I would never dream of using such an unprofessional and incompetent agency to have anything to do with my property.
5/5
GooglePut together a range of nice places for us to view that were all in line with what we were looking for.
Dear Veronica, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotBe warned, think twice about using this company. Do your research.
I honestly don't know how this company is still in business. I have rented my property with them for the last year. Their fees are extortionate. Their only interest is in making money. Never having rented before they conned me in to a three year contract. I was told that I would have a get out clause after a year but did not realise that this should have been stated in the contract. The tenants never pay the rent on time and Marsh and Parsons offer an appalling service with very poor communication. They do not do what they say they will. You pay the money upfront so there is no incentive for them to give you a good service. I would not recommend them to anyone.
5/5
TrustpilotThe availability & kindness of Kisha
The availability & kindness of Kisha, her patience and her proactive approach made this administrative process so much easier and efficient.
Dear Cliente, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
GoogleWe were shown a flat by Maliha and she did an excellent job answering all our questions and explaining the whole process.
Dear Aniska, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotI was very pleased with the…
I was very pleased with the professional response & assistance I received from Aklima
Dear Alistair, Thank you for taking the time to leave a wonderful 5* review. Aklima will be thrilled to read your kind comments. Kind regards, Lesley
5/5
GoogleGreat experience visiting a flat with Joe. Left a great impression of the flat thanks to his professional and friendly manners!
Dear Lara, Thank you for leaving a wonderful 5 star Google review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotMarsh and Parsons - change of tenancy
Marsh and Parsons made our change of tenancy so smooth and easy with really quick and effective communication from the Tenancy Manager, Daniel! Thank you
Dear Cheski, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI reached out to Alfie for my requirement there was a prompt and professional response from him. He took me through the property with brief detail. Anyone looking around can reach out to Alfie. Cheers.
Dear Ajay, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Alfie. Please do not hesitate to contact us again. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotTor Ziegler The renewals Team…
Tor Ziegler The renewals Team manager(Marsh & Parsons) has dealt with the renewal of the tenancy very efficiently with the minimum of fussI cannot praise him more
Dear Vaki, Thank you for taking the time to leave a lovely review regarding Tor. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAwful and unlawful
Current tenant of Marsh and Parsons. Dealings with the Brooke Green Agents. I have spent years being a Lettings & Property Manager myself and I have never witnessed such awful customer service...From the offbeat - pushy. Put us into a 3-year contract. Made us pay the deposit and rent before we passed our references. Our move-in date got pushed back and I had to fight to change the start date of the contract we had already signed to the new move-in date. And then once we had already moved into the property, we were told we hadn't passed a 'secondary reference' required by the building management so we actually shouldn't have been given keys. Moved in and there was a broken window which they didn't fix for well over a week. Numerous maintenance issues which still have had no reasonable resolve over a year later. They have now put the flat on the market for sale without informing us (I had to see it on Rightmove) - and their Sales department clearly didn't inform the Lettings/Property Management department or tell the landlord that he would need to be looking for buy-to-let buyer as it is currently being sold as empty... huh. Just complete lack of communication or care. I feel sorry for this landlord, no wonder they want to sell this flat.
1/5
TrustpilotDishonest or Incompetent
This organisation should not be in business. My daughter left a tenancy and they are still trying to get us to pay rent after the event. Trying to get it sorted is a nightmare as they have no central customer service team or escalation process. I know it's hard to find a property but using this bunch of cowboys will only cause stress in the long run. They are still after many months trying to get money from me and completely unable to get a person from their management to talk to
5/5
GoogleDean and Camilla conducted the sale of my property in a timely and professional manner. Both myself and the buyer were always kept informed, they helped a lot throughout the process. The team at M&P Kennington are very pleasant and clear to deal with. I cannot recommend their approach, enthusiasm and professionalism highly enough.PositiveResponsiveness, Professionalism
Hi Hugo, thank you so much for taking the time to leave us your great review! We are delighted that you are happy with your experience with us and will be sure to pass on your feedback to Camilla, Dean and the team in Kennington. All the best, M&P
1/5
TrustpilotThe majority of reviews are bad here…
The majority of reviews are bad here and I understand why. I have rented a property for nearly 2 years from them. The service is atrocious. Very unhelpful and unsupportive. They conned me into a 2 year lease and then when I explained I had been in hospital and wanted to end my tenancy early they couldn't have cared less. Now I have rats in my property and surprise surprise they're not interested. All they care about is making money and they have shown no humanity. It's a disgrace and the company should be ashamed of itself. I will never rent from them again.
5/5
TrustpilotHelpful
Cameron Moffett has always responded really quickly and been extremely helpful with any problem that we’ve had. Great to work with and would highly recommend!
Dear Eleanor, Thank you for taking the time to leave a wonderful 5* review. Cameron will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotOrganized, honest and fast!
I have moved 5 times in 5 years in London. From all my experiences Marsh & Parsons have been the greatest by far! Organized, honest and fast! Would definitely recommend it :)
Dear Mi Sileci, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotMarsh & Parsons have been renting and…
Marsh & Parsons have been renting and managing 3 flats for me in Maidavale for 7 yrs now, and have been easy to deal with and the flats have been continuously rented. I would definitely recommend.
Dear Barnabas, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley Alford, Customer Relations Team
5/5
Trustpilotreview 2023
Abdullah Leghari (Marsh & Parsons Estate Agents) has generally provided a great service, kept me informed me of any issues and always responded promptly with any questions I have. I wouldn't hesitate to recommend them.
Dear Tim, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley Alford, Customer Relations Team
5/5
Trustpilot1 year of great service
Marsh and Parsons took on the management of the property almost 1 year ago. Abdullah Legari from M&P has been excellent in dealing with and resolving issues. I particularly appreciate the clear and regular communication.
Dear SL, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotDear Kisha and Edward are very helpful
Dear Kisha and Edward are very helpful, always sending emails promptly to provide assistance! Thank you all very much!Kind regards Xiuxiu
Thank you for leaving a wonderful 5* review. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Marsh and Parsons, London won Gold.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
