Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotStay far away from them
Stay far away from them. Sarah Warmington handled my case and I must say all of these agents are crooks.. They tried to force me to rent out my flat to an inappropriate tenant which they didn’t even want to expose. Eventually I found out who the proposed tenant was and got the shock of my life. When I refused I got called all sorts of things by this agent!! And she tried to scam me on so much money as a punishment for not letting my flat (yes, I’m talking about 1300 pounds), and keep in mind that I had not signed any contract with them!!! Even the receptionist at the agency tried to stop me from calling the support centre by hiding the phone number with his own hands. Absolutely repelled by these criminals!!!
Upset · 5 July 2023
★★★★★ 5/5
GoogleHad a great experience with Sian when viewing a property recently. She was knowledgable about the property and the area, answered all my questions and made me feel at ease.
Fabia · 27 July 2024
Agent replied · 26 August 2024
Dear Fabia, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service from Daniel
Daniel Leung provided great service to make a complicated change of occupancy process as smooth as possible. He was always available to answer questions and aided communication between all parties.
Tash · 18 July 2024
Agent replied · 24 August 2024
Dear Tash, Thank you for taking the time to leave a wonderful 5* review. Daniel will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotPositive experience
We’ve rented via Marsh and Parsons for 5+ years and had a very positive experience. Generally they’re fast to respond to any issues and the property manager Charlie we’ve worked with has always been polite, professional and responsive.
Rebecca · 14 February 2024
Agent replied · 24 August 2024
Dear Rebecca, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleIt was wonderful to meet Joe, lovely man who took me to see two properties in Kennington.
Unfortunately we will not be proceeding with either property. Thanks, Joelle
Joelle · 19 August 2024
Agent replied · 26 August 2024
Dear Joelle, Thank you for leaving a wonderful 5 star Google review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service
Had brilliant service from both M&P Kennington and M&P Brixton when looking for our first property. Very professional and helpful.
Susanne · 18 December 2024
Agent replied · 25 December 2024
Dear Susanne, Thank you for leaving a review for our Kennington and Brixton office. Kind regards, Lesley
★★★★★ 5/5
TrustpilotVery good experience with the agency
Very good experience with the agency. They are responsive, they try to deal with processes quickly and they are very friendly. Nara helped me with the contract and she was always available when I had questions.
Olga · 20 March 2024
Agent replied · 24 August 2024
Dear Olga, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotThe head office DO NOT CARE about customers.
The head office is not responsive and they just don't care, the service is average and the head office does not respond to customers' complaints.The young agents are let down and not supported by the head office. I could write a full-page, however, I will not waste any more valuable time, other than say stay away from the agency. HEAD OFFICE DO NOT RESPOND. STAY AWAY FROM THE AGENCY.
ROY · 3 March 2020
Agent replied · 24 August 2024
Hi there, we are sorry that you're not happy with your experience. Unfortunately we cannot find your details on our system, but please feel free to get in touch if you have anything you would like to discuss. Kind regards, Marsh & Parsons
★★★★★ 5/5
GoogleNicole kindly arranged our viewing and we were shown around by Maliha who was so friendly and informative about the property and nearby facilities. Really good experience, thank you!
Youmei · 27 July 2024
Agent replied · 26 August 2024
Dear Youmei, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotI had a great experience working with…
I had a great experience working with them. They were fast, respectful, and kept clear communication throughout the process, making everything smooth and efficient. Highly recommend!
Mahtab · 13 September 2024
Agent replied · 25 October 2024
Dear Mahtab, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
★★★★★ 5/5
TrustpilotA very prompt and very efficient…
A very prompt and very efficient response by Victry. It is 5.40pm on a friday and she still managed to get me the documents I needed sent over in 5 mins!Thank you😀
KV · 24 May 2024
Agent replied · 24 August 2024
Dear KV P, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleSamantha was a huge help in my property search. Super professional, gave lots of great advice & really listened to what I was looking for. Thanks very much!
Chione · 27 August 2023
★★★★★ 1/5
Trustpilotavoid this agent you cant trust on…
avoid this agent you cant trust on thier word at all rented a flat from them paid them in full next day they said they rented to some one else and still have not rec the refund after 10 days
Mehdi · 28 November 2023
Agent replied · 24 August 2024
Dear Medhi, I am sorry to read your 1* review. Thank you for getting in touch to provide more information so that we could locate you on our system. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleExcellent service from George and Joel at Marsh Parsons, they are patient and very helpful during the buying process, highly recommended and would use them again.
Kerstin · 24 August 2024
Agent replied · 25 October 2024
Dear Kerstin, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotTry to avoid using M&P letting
I would try to avoid using M&P letting team if you are able to. Some of the team members were unpleasant and disingenuous in their approach.
Ian · 23 August 2024
Agent replied · 24 August 2024
Dear Ian, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotAsh in tenancy was great
Ash in tenancy was great. I had an issue with rent payment and they resolved it super efficiently, quickly and professionally despite it being a Friday afternoon!
Georgina · 5 August 2024
Agent replied · 24 August 2024
Dear Georgina, Thank you for taking the time to leave a wonderful 5* review. Ash will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotI have been assisted by Ellie in my…
I have been assisted by Ellie in my renewal contract with my landlord and everything went as expected achieving a great deal for my rent.I highly recommend her.
Gaston · 18 July 2024
Agent replied · 24 August 2024
Dear Gaston, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleHad a great experience being shown around several properties by Joe. Very helpful man, highly recommend his services
Dan · 20 December 2024
Agent replied · 26 December 2024
Dear Dan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
TrustpilotPositive action …
I was delighted that Victry spotted a short fall on my account, proactively checked to see if that was expected and then, as it wasn’t, resolved it quickly.
Penny · 12 July 2024
Agent replied · 24 August 2024
Dear Penny, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotTake with care
I have to admit "Ellie Hodkinson" was amazing , so helpful , she handled it so well , she did an amazing job and I'm very happy with that .
Franck · 5 June 2024
Agent replied · 24 August 2024
Dear Franck, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleI had the pleasure of dealing with the Lettings manager Maliha Hayat, Salvatore and the rest of the team to help my rent my property in Kennington, they listened and were very swift and professional. I truly had a wonderful and stress free experience and would 100% recommend to everyone. Thank you once again!
Jason · 27 August 2022
Agent replied · 26 August 2024
Hiya Jason, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience with us and we will be sure to pass your feedback onto Maliha, Salvatore and the rest of our team in Kennington. All the best, Marsh & Parsons
★★★★★ 5/5
GoogleSold my flat through Marsh and Parsons. Very efficient and Joel very helpful when I was having difficulty with things. Always on the end of the phone.
Helen · 27 July 2024
Agent replied · 26 August 2024
Dear Helen, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you Eryk
Eryk has dealt with the tenancy renewal for my rental property and made it a very easy and straightforward process. Very happy with the final terms so would certainly reccomend!
Ali · 30 May 2024
Agent replied · 24 August 2024
Dear Ali, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotRental Statement
Needed some rental income statements, got in touch with Jasmin Popalzai at marsh & Parsons.Jasmin reassured me it was not a problem and promptly email what i needed
Mark · 2 July 2024
Agent replied · 24 August 2024
Dear Mark, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
