Marsh and Parsons London reviews

★★★★★ 5/5

Trustpilot

Victry Simbo - tenancy manager…

Victry Simbo who is the tenancy manager I deal with and who handles all our multiple properties that we rent through Marsh & Parsons, is always quick to respond, very efficient, super helpful and always polite and friendly so I feel really looked after.

Elli · 21 June 2024

★★★★★ 5/5

Trustpilot

Provide a great management &…

Provide a great management & professional service (thanks Derbhla)

HSR · 15 September 2023

★★★★★ 5/5

Google

Sold our flat with Marsh & Parsons having tried another estate agent. We were very impressed with the whole team. They were professional, the communication was great, we had lots of viewings and they showed good judgement, I really valued their advice.

Clare · 25 July 2024

★★★★★ 5/5

Trustpilot

Marsh and Parsons have managed my…

Marsh and Parsons have managed my tenancy for several years. Responsive and reliable. They are always quick to get back to me when I have a question. Will continue to use them and happy to recommend

Benjamin · 28 October 2024

★★★★★ 5/5

Trustpilot

I’ve been renting my flat in London…

I’ve been renting my flat in London through M&P the past 5 years or so and they’ve been excellent. Derbhla especially have been helping me out with any worries or q’s I’ve had throughout the years over the property. She’s been very thoughtful and punctual and have been great for me.

Christen · 26 January 2024

★★★★★ 5/5

Trustpilot

Great experience

I was shown two properties by Zarq Khattak when I was looking to rent in Acton. He was extremely professional and very helpful. He was one of the best agents that I dealt with in my search, with a clear attention to the needs of the client.

Angela · 23 July 2025

★★★★★ 5/5

Google

From showing us the property, to putting in the offer and then telling us the good news that it had been accepted M & P have been excellent. In addition they helped in suggesting a quick and efficient survey company and lawyers who got it all through in a quick time. Would highly recommend them.

Alice · 19 October 2023

★★★★★ 5/5

Google

I used Marsh and Parsons to sell my property and was very satisfied with their service. They were effective in arranging viewings while tenants were present, minimizing disruption. Marsh and Parsons were also proactive in chasing the buyer and ensuring the transaction proceeded smoothly.

O · 23 August 2025

★★★★★ 5/5

Google

These guys were amazing, and Josh didn’t put a foot wrong.

Barney · 2 September 2025

★★★★★ 1/5

Trustpilot

Stay away from Marsh & Parsons - By far the rudest agents I worked with

Stay away from M&P. We sold our flat with William Hughes-Ward at M&P Chelsea. He could not have been more rude. I would have pulled out but the owner my mother did not want to as we had got to the last round. They do NOT care about people. I then on numerous occassions wrote to HQ and received NO response. They are the ONE agency I will never work with to rent out my properties again in London.

A · 29 September 2020

★★★★★ 1/5

Trustpilot

Very disappointing tenant experience

Renting a property with Marsh & Parsons has been my worst experience I had with a lettings office.We were renting a 3 bedroom furnished flat in Fulham. Upon arrival, 1 of the 3 beds in the property was dismantled and thus, unusable. We made numerous complaints to the property manager for fixing it and even after two weeks in our tenancy they still hadn't provided a solution. I finally assembled it myself using my own tools and buying any missing pieces, screws etc, since I literally had no place to sleep.Additionally the house was painted one day before our arrival and all the windows and doors were shut in the house. As a result, there was a strong smell of paint for more than a week in our tenancy. From that point on whatever interaction we had with the agent would take at least a couple of weeks to complete. At the end of the tenancy the property manager and landlord claimed 2200 pounds of our deposit for redecoration costs and damages! Thanks to TDS however, and not thanks to M&P, we got 90% of that money back.It's not clear to me how much of this falls on the landlord but certainly the communication from the property manager should have been better, especially as to what amount is fair \/ makes sense to claim.What I do know for certain is that I will not be renting again with Marsh & Parsons.

Nikolaos · 5 June 2020

★★★★★ 5/5

Google

Although I didn't end up buying from M+P, David was absolutely excellent throughout. He went above and beyond to understand what I was looking for and was always quick to help when I needed a question answered.

Felix · 17 June 2017

★★★★★ 1/5

Trustpilot

Never use Marsh & Parsons

3 reasons to never use Marsh & Parsons:1) They misspelt my name on a legal document2) They did not respond to my email for 10 days, and even then, only when chased 3) When I rung up to ask a question about the Covid-19 notice period, I was given the completely wrong information, which has delayed my house move by 6 months All they care about is making money, they are not interested in looking after their customers.

Matilda · 30 November 2020

★★★★★ 5/5

Trustpilot

Marsh and Parsons appointed a new Tenancy Manager

Marsh and Parsons appointed a new tenancy manager, Victry Simbo. She took over a complicated tenancy situation and worked hard to sort out a mess to everyone's satisfaction, Landlords as well as tenants. Very professional, courteous, efficient and timely in her actions/responses.

Nisha · 4 July 2024

★★★★★ 5/5

Google

Have had positive experience after positive experience when dealing with the team here, just a total breath of fresh air. Jack has been a pleasure to deal with and I would absolutely recommend M&P Brixton to anyone across lettings or sales. Thanks guys!

Edward · 16 June 2023

★★★★★ 5/5

Google

I had a great experience working with Marsh and Parsons on the sale of our flat. Everyone who we worked with was knowledgeable and personable. We received an offer on the flat faster than we had anticipated, and for more than we expected, and the M&P team helped guide the sale through effectively to completion.

Peter · 19 September 2023

★★★★★ 5/5

Google

Recently bought a property with the help of James Taylor, Marsh & Parsons Brixton office, who was quick to respond and be helpful at every stage, and worked hard to make the whole process straightforward.

Lucy · 16 October 2024

★★★★★ 5/5

Trustpilot

Exceptional assistance w/ Lease Assignemnt

Cameron provided exceptional assistance during our lease assignment process. He handled the entire process with a remarkable blend of diligence and efficiency. Throughout the procedure, we experienced a fair amount of anxiety and had numerous inquiries and questions. However, Cameron consistently demonstrated immense patience, kindness, and unwavering support. His dedication and assistance were truly invaluable!

AO · 13 September 2023

★★★★★ 1/5

Trustpilot

Horrible management of a flat

Horrible management of a flat which they rented to me from the Fulham office which was filled with trash and belongings from previous tenants. They acted untruthfully and shared no sense of responsibility towards tenants in flats they themselves managed. The agent who showed me the property lied about what work would be done, I then has to show emails proving what she has told me in order to get them to act.

CE · 4 October 2021

★★★★★ 5/5

Google

Had a really good experience with these agents. Was mainly in contact with Mhari who was really helpful at viewings, had good info on the properties I viewed, was very quick to respond to emails and questions, and was always really friendly and polite. Would definitely recommend and use them again.

Iona · 17 December 2023

★★★★★ 5/5

Trustpilot

Efficient and courteous

Baran has always been extremely efficient and provided us with any necessary information in a swift and professional manner. We have been grateful for his quick replies and courteous nature.

Elena · 19 December 2024

★★★★★ 5/5

Google

My partner and I thoroughly enjoyed working with Mhari as first time house hunters! He was very knowledgeable and thorough, always prioritizing our wants / needs when finding properties for us to view. His communication and transparency is truly top notch, highly recommend.

Allison · 16 May 2024

★★★★★ 1/5

Trustpilot

Extremely poor customer service

Extremely poor customer service. The Notting Hill brand has high levels of staff turnover and a serious lack of internal communication between agents. The only positive is they work in an area where the properties are desirable otherwise they would all be out of a job

Ivan · 15 March 2024

★★★★★ 1/5

Trustpilot

AVOID THIS LETTING AGENCY !!

AVOID THIS LETTING AGENCY !!! If I could give them minus stars I would. Worst experience ever. Extremely disorganised, not responsive to emails, and trying to scam you at every point of the tenancy. But rest assured if you are in one of these situations… they don’t have a legal team lol and they tried to make it seem like I was breaching the contract while on multiple counts they were at fault.

Emilia · 28 July 2021