Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAVOID THIS LETTING AGENCY !!
AVOID THIS LETTING AGENCY !!! If I could give them minus stars I would. Worst experience ever. Extremely disorganised, not responsive to emails, and trying to scam you at every point of the tenancy. But rest assured if you are in one of these situations… they don’t have a legal team lol and they tried to make it seem like I was breaching the contract while on multiple counts they were at fault.
Emilia · 28 July 2021
Agent replied · 15 June 2024
Hi Emilia, unfortunately we are unable to find your details on our records. If you have anything you would like to discuss, please let us know the branch you have worked with or feel free to get in touch with the office directly. Kind regards, Marsh & Parsons
★★★★★ 5/5
TrustpilotI have been letting my flat through…
I have been letting my flat through Marsh and Parsons for many years and have always been impressed with their efficiency and professionalism. Victry in particular has been very helpful in resolving some issues for me recently. Highly recommended service!
Parviz · 4 July 2024
Agent replied · 22 October 2024
Dear Parviz, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotPoor communication and unprofessional
Poor communication from the property manager, Elisabeth Ppasa. Both the landlord as well as the tenants had to chase her via emails. They do not return the rental deposits on time, giving lame excuses.
Sharifa · 9 October 2024
Agent replied · 22 October 2024
Dear Sharifa, I am sorry to read your 1* review comments. I have passed them to our Property manager as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations
★★★★★ 5/5
GoogleI just wanted to send a quick message to George, Harry & Jack. Thank you all for your hard work in finalising the sale of our flat. We fully appreciate it was not the easiest and your help in managing the buyers solicitors requests was hugely beneficial.
David · 15 February 2024
Agent replied · 15 June 2024
Dear David, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Brixton office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team
★★★★★ 4/5
TrustpilotEfficient Property Manager
Tatiana has recently become our property manager and has been very efficient at sorting out a couple of issues at our property which I had been asking our old property manager for 5 months to sort out. She has also provided a friendly experience.
CT · 16 April 2024
Agent replied · 15 June 2024
Dear CT, Thank you for taking the time to rate your service. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotCaroline and James@ south ken branch
dealt w Caroline and James team in south kensington branch on purchase still on going but so far extremely happy with their knowledge , promptness and professionalism. Their quality of service is unmatched compared any other agencies that i have dealt with. Definitely will recommend them to anyone.
Holly · 23 January 2024
Agent replied · 15 June 2024
Dear Holly, Thank you for leaving a Google review for our South Kensington office. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotWe have recently moved out of a…
We have recently moved out of a property managed by M&P, we have been dealing with Nara who has been absolutely amazing at keeping us up to date and speaking to our landlord on our behalf. She has been great & would recommend her highly.
Kate · 22 March 2024
Agent replied · 15 June 2024
Dear Kate, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotI had a fantastic experience
I had a fantastic experience working with Kyrsten, she was incredibly responsive and always getting back to me quickly with answers to any questions or concerns. I would highly recommend
Holly · 2 December 2024
Agent replied · 25 December 2024
Dear Holly, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
TrustpilotDerbhla from the property management…
Derbhla from the property management team has been exceptional in resolving issues within my property in a timely manner. I really appreciate both her and the rest of the teams support.
Isabella · 15 November 2024
Agent replied · 25 December 2024
Dear Isabella, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
★★★★★ 5/5
TrustpilotExcellent service
Our property manager, Abdullah Leghari, was fantastic in arranging a quick repair for our washing machine. The process was efficient, and the issue was resolved promptly. Excellent service, thank you!
Bruna · 11 December 2024
Agent replied · 25 December 2024
Dear Bruna, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
★★★★★ 5/5
TrustpilotGreat Service
We have worked with Marsh & parsons for a number of years letting a couple of residential properties. They have always found great tenants and we have had no void periods. They are always quick to respond to queries or issues. I would highly recommend using M&P.
Christina · 25 January 2024
Agent replied · 15 June 2024
Dear Christina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotWe sold our house through Marsh and…
We sold our house through Marsh and Parsons in Tufnell Park, we were happy with the service provided by Ethan and his team.
Linus · 19 August 2021
Agent replied · 15 June 2024
Hi Linus, thank you so much for taking the time to leave us your kind review! We are delighted that you are happy with your experience with us and will be sure to pass on your feedback to Ethan and the sales team in Tufnell Park. All the best, M&P
★★★★★ 5/5
TrustpilotEfficient and helpful
My experience with the Lettings Department of Marsh & Parsons has always been good. The maintenance of my house has been well handled and the accounts are always well presented.
Andrew · 15 November 2024
Agent replied · 15 June 2024
Dear Andrew, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotKyrsten Tumamak
This review specifically highlights Kyrsten Tumamak's exceptional service. I required documents at various times, and on each occasion, Kyrsten responded promptly and efficiently. Despite being located overseas and dealing with the time difference, her assistance was outstanding.
Thomas · 23 July 2024
Agent replied · 22 October 2024
Dear Thomas, Thank you for your kind comments regarding Krysten and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotAllowed their seller to falsely…
Allowed their seller to falsely advertise there was a dishwasher, on a technicality. Refused to answer my emails or calls when I confronted them. Liars and scum.
Anthony · 19 December 2025
★★★★★ 5/5
GoogleSam showed me the apartment i have just bought! He was a fab person to guide me through the process. Unfortunately COVID-19 kicked in as i was about to exchange and it slowed the whole process down- there was not much anyone could do. Jack then was passed my sale and he was super helpful and checked in all the time with myself and the solicitor. Great estate agents- highly recommended!!
Old · 16 June 2021
Agent replied · 15 June 2024
Hi there, thank you so much for taking the time to leave us such a kind review! We're delighted that you had a good experience with us, please let us know if there's anything else we can do to help. All the best, M&P
★★★★★ 5/5
GoogleJack jumped in to handle our sale in Clapham as a result of COVID-19 and we couldn’t be more complimentary about the service provided - proactive, responsive, flexible and commercial. A truly fantastic and seamless service across offices (with the same compliments applying to Tom in the Clapham Old Town office). I cannot foresee using a different agent in South West London going forward - I have found M&P to be in a different league.
George · 16 June 2020
Agent replied · 15 June 2024
Hi George, we were so pleased to receive your brilliant review and are thrilled that you had such a good experience with us. We're looking forward to working with you again in the future! All the best, M&P
★★★★★ 5/5
TrustpilotFab help from Jasmin p
Jasmin Popalzai dealt with a query on payments extremely quickly and helpfully throughout. Guiding me through the solutions in a thoughtful manor at a quick pace. Made something potentially stressful much easier!
Theo · 25 September 2024
Agent replied · 22 October 2024
Dear Theo, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley
★★★★★ 4/5
TrustpilotGreat service during change of tenancy
Recently had the pleasure of working with Marsh and Parsons to facilitate our change of tenancy. The team ensured we were well informed on the steps required to complete this process and Giles provided us with prompt updates as he received new information.
Chiara · 5 March 2024
Agent replied · 15 June 2024
Dear Chiara, Thank you for taking the time to leave a lovely review regarding Giles. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleMarsh & Parsons in Brixton have been a dream to work with. Jack and Mhari have made the process as simple as possible whilst getting a great price for our property
Kim · 2 October 2024
Agent replied · 23 October 2024
Dear Kim, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley
★★★★★ 5/5
TrustpilotNara has helped oversee a change over…
Nara has helped oversee a change over of tenants along with all the administrative details of that. And made it seem effortless and easy. Good communication and attitude all round. Gets the job done - simple.
Mrs · 8 July 2024
Agent replied · 22 October 2024
Dear Christina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat brand
Great brand! Friendly staff and made my moving in process simple & easy. Also, my property manager (Derbhla) is very kind and always pro-active & extremely helpful with any queries or demands concerning my apartment. Highly recommend!
Echelon · 20 June 2024
Agent replied · 22 October 2024
Dear Echelon, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleJames did an amazing job helping my property purchase go through. He made sure I was kept fully in the loop and helped to iron out an issues. Would highly recommend!
Matthew · 23 September 2024
Agent replied · 23 October 2024
Dear Matthew, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 4/5
TrustpilotPositive experience with Marsh & Parsons
I recently moved into a flat in London. Maliha from Marsh & Parsons was extremely helpful and responsive whenever I had issues or questions. The move-in process went smoothly and Maliha kept in contact, guiding me through the tenancy agreement, deposits and other important details.
Sean · 4 September 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
