Marsh and Parsons London reviews

★★★★★ 5/5

Google

Marsh & Parsons Brixton team were a great help throughout the buying process. James Taylor in particular went above and beyond to help get everything over the line and I'd recommend working with him - will be coming back next time for sure.

Jacob · 17 August 2024

★★★★★ 5/5

Trustpilot

Excellent Property Management

They have been managing our property since we moved in, in September, and so far we haven't had many issues with the property. However, whenever we have had concerns or issues, Marsh and Parsons and our property manager have been very quick to respond and to get the issue resolved.

Lucy · 11 April 2024

★★★★★ 5/5

Trustpilot

Good support on a complicated house purchase

The agents involved in our purchase of a property in London were great. It was a complicated deal that involved a lot of patience. They managed the difficult vendor very well.

Customer · 18 June 2021

★★★★★ 5/5

Google

Jack and the team were brilliant to work with, especially Jess and Sam, and I'm delighted with the result. Professional, knowledgeable and quick to respond, I highly recommend them.PositiveResponsiveness, Quality, Professionalism

Miriam · 16 June 2021

★★★★★ 5/5

Google

Thanks to Chloe and the team for sorting us an awesome property. The process was easy and smooth and the team very helpful and accomodating. Pleasure to move in via you!

Will · 16 June 2021

★★★★★ 1/5

Trustpilot

Feels like I ve been Robbed with no prior warning....

Do not use Marsh Parsons if you want to be lied to and treated less than a human being. It’s been three months and I still have not got ANY deposits back or any confirmation as to when. They did not return my numerous calls and only replied to my emails after 2 months. Then they threatened and made allegations that I broke the contract and even lied that they have no recollection of the written confirmation. In my view - this is stealing of my deposit monies. They say they have no contractual relationship with me which is awful surely if you are the managing agent you would have integrity and treat your customers at least with some level of decency. I will have no choice but to report them to the property ombudsman to have the agency fully investigated and seek readdress.

Christine · 20 March 2021

★★★★★ 1/5

Trustpilot

WORST Customer service ever

A friend and I recently viewed a flat in Kensington Olympia. The flat looked really nice and we were excited to move forward with the application. However, the agent became really pushy. We wanted a standard 1 year contract with a 6 months breaking clause (like other agencies offer, or even direct landlords). But the agent made it same as she and the landlord were doing us a favour by offering a 3 year contract with a 16 months breaking clause. (???)We didn't want this because all the furniture would have been replaced by the landlord. So basically she wanted us to sign for a 3 years contract for a place with furniture we have never seen before.We made a list of the furniture we would require and she made it seem like we were asking for too much and started to be rude towards us.Also, she contacted us during business hours and if we didn't reply for 40 minutes she would text us again asking for updates. We work, we are in meetings and we have things to do. But that didn't stop her, she kept texting and pushing us. After noticing all these red flags, we withdrew our offer form. I recommend that you stay away from Marsh and Parsons. They make it seem as they are doing you a favour by forcing you to sign a 3 years contract, but remember that you are the ones committing to spend your money. So you are making a favour to them, hence they should be way nicer to potential tenants.

Gonzalo · 27 February 2021

★★★★★ 5/5

Trustpilot

Harry was really helpful and

Harry was really helpful and efficiently attended to my issues.

Consumer · 19 September 2023

★★★★★ 5/5

Trustpilot

Marsh & Parsons Property Management

Owain Wilson at Marsh & Parsons is always helpful, friendly and patient. He listens to concerns, and knows how to think through an issue with you to solve the problem.

Joanna · 20 January 2026

★★★★★ 3/5

Trustpilot

Slow to Reply/Minimal Help

Initially, M&P was slow to respond when I faced issues in my apartment. I learned this is because my original agent had quit. I was transferred to a new agent about halfway through my tenancy and he was much more responsive but still not as helpful as I would have liked.

Madison · 23 February 2024

★★★★★ 5/5

Trustpilot

Ellie and Abdullah were great!

During my 20 month tenancy at property managed by Marsh & Parsons I was primarily in contact with 2 property managers Ellie Hodkinson & Abdullah Leghari, both were highly responsive, attentive & professional. Any issues were dealt with in a timely & purposeful manner. Very pleased with my overall interactions with them!

Mason · 28 January 2024

★★★★★ 5/5

Trustpilot

Excellent service from M&P

Callum and his colleagues at Brook Green Branch have done a terrific job selling our flat recently. Working to a tight timetable and with an overseas buyer, they brought the sale to a successful conclusion on the planned day of completion. Also, having rented this flat out over the past 11 years through Marsh & Parsons we have found that they have managed this process efficiently and effectively. Their staff were always polite and a pleasure to deal with.I would have no hesitation in recommending Marsh & Parsons for selling and letting property.

Mr · 10 November 2020

★★★★★ 1/5

Trustpilot

We were let down by Marsh&Parsons in…

We were let down by Marsh&Parsons in Barnes. We put our house on the market and everything was great until we had two buyers bidding for our house. Buyer A was a mum without a chain who was desperate to move to Barnes to be close to a local school, hence hugely motivated and a very reliable buyer. Buyer B was a young couple who just wanted to move into a house from their flat so not massively motivated and with a chain. Barnes branch manager Paul strongly advised against buyer A and for buyer B. We kept hearing him mention his 20 years of experience and were eventually convinced to stick to buyer B partly due to our integrity, as we already accepted an offer from them. Buyer B showed many disturbing signs of not being committed to sale demanding extra documents and looking for flaws. Every time we expressed our doubts about buyer’s B commitment, Paul he yet again convinced us that the buyer B was the right choice. Unsurprisingly buyer B pulled out of the sale after 2 torturous months following Hammersmith Bridge closure to pedestrians. I reached out to buyer A, who was very reluctant to go back to Barnes’ March&Parsons as she felt she was discriminated against by Paul, so bringing her back on board took some convincing and a £20,000 price reduction. During the process I learnt a few ugly details about her communication with Paul. I cannot know for certain what Paul’s motivation was when he advised against buyer A. The buyer A herself thought he saw the opportunity to satisfy a very demanding buyer (buyer B) and seeing buyer’s A motivation he knew any sale would be straightforward. I felt there was a hint of prejudice or possibly racism. Whatever the reason, when I called Paul to speak about the fact that buyer B pulled out, I did not even hear an apology. I asked for a reduction in agency’s fees as we lost at least £20,000 on this sale (buyer A did offer £25,000 extra, which Paul denied) and his response was a definite ‘no’. I guess I would not be writing this if he at least apologised for his very costly advice.PS. The response below is half-filled with lies i am afraid - a real shame.

Lana · 5 November 2020

★★★★★ 1/5

Trustpilot

Lack of Integrity, money machine....

Absolutely disappointed by M&Ps management of our flat. Our flat was returned in a poor state. We used to pay them additional fees in order to manage our property, but felt as if they were continuously recommending works and when we refused they would leave things broken, rather then how they were initially. We've tried several times to rectify issues, but of course everything would require more money. What really caused me to question their integrity was when I was told that perhaps I could suggest holding back some of our tenants deposits to cover the costs.

George · 20 October 2020

★★★★★ 1/5

Trustpilot

The worst letting agent imaginable.

I wish I had read Trust Pilot before engaging them to find a tenant. They are worse than bad and have lost us over £20,000 in unpaid rent. They recommended a tenant who was out of work, gave a dummy employer reference and was evicted from her previous flat. They have no concern about customer satisfaction at all. Their rent collection system is designed to be complicated so the landlord can not understand it. The manager of the Clapham office, Georgie, is a crook and a liar. Avoid Marsh and Parsons at all costs or use them to your peril. The only way they can still be in business is by conning people.You just replied saying contact you but who do I contact and on what number?

Trevor · 18 October 2020

★★★★★ 5/5

Google

Super smooth process selling our flat. Josh M was amazing 🙏 …

Peggy · 3 September 2025

★★★★★ 1/5

Trustpilot

Beware beware , ive been mugged

Beware beware , they asked for a 325 £ deposit , called on a saturday morning at 8 am and bullies me to pay them a deposit or i will lose the property i was about to rent , basicly my income of 3500£ a month was not suficient to rent 1 bed room flat , so i ve lost my deposit , i ve been literaly coned by THabita and the staff there , pls do not use !!! After i left my review they say that im not in their sistem , ahahha

Pop · 15 October 2020

★★★★★ 1/5

Trustpilot

I never leave reviews but this was bad

I never leave reviews, but our eExperience was so bad I feel it necessary. The agent who showed us around brackets (Michael, Northcote Road) was completely unprofessional, time wasting and careless. To make things worse they have non-stop called me, emailed me and texted me since this- trying to get me to rent other properties from them. I have told them so many times now that I’m not interested and have even blocked their number. They managed to get round this by messaging me on mobile numbers.

Alice · 15 October 2020

★★★★★ 1/5

Trustpilot

If I could give -5 Stars I would !

A dreadful agency to work with !We visited a property in Kensal on 12 Kilburn Lane with my 6 month old daughter and wife. Not even the rats would wany to live there. The property was on offer at far to high a price and the condition of the flat was dire and smelled of an ashtray not to mention the agent was 10 minutes late for her own viewing. It should have been professionally cleaned even before being viewed.Also we visited a flat with another agency on the same day only to find out that this estate agency already pinched it by showing it one hour prior to us on th same day to one of there potential customers.When getting a courtesy call from one of the staff I commented on the above an how I was still looking for property. She seemed very upset when I expressed my opinion on how all agencies do not communicate to one another and how they are happy to let you view a flat knowing that another agency in turn might have already let it out ! (which is when the agent put the phone down on me).This type of attitude will not flow in this industry especially during these time !I would avoid them at all costs !

ADE · 6 October 2020

★★★★★ 1/5

Trustpilot

Utterly unrealiable and incompetent

Marsh & Parsons are utterly incompetent and unreliable. Have had so many issues with their handling of a rental property - from getting almost ALL the furniture orders wrong (which they only agreed to correct after we threatened legal action) to leaving a malfunctioning boiler and shower (the only shower in the property) unresolved for over 3 months, during a global pandemic. It’s exhausting dealing with them, everything is more convoluted than necessary. Perhaps they feel the need to prevaricate, and obfuscate to prove their utility. Awful experience, would strongly advise avoiding dealing with them altogether. Would never trust my purchase, sale or rental of a property with them.

Chai · 30 September 2020

★★★★★ 4/5

Trustpilot

Had a really stressful time recently…

Had a really stressful time recently with my tenancy. However Tor, from the Renewals Team, was incredibly helpful and managed to resolve the issue for me quite promptly. Thanks again, it's very much appreciated.

Michael · 3 December 2024

★★★★★ 1/5

Trustpilot

Worst Experience

After a smooth renting process, I have received the worst kind of property support from M&P. We received the house in the worst condition - dirty floors, filthy appliances that don't work, stuff left behind by previous tenants, and dirty windows. Our managing agent was out of office during our move-in and has not helped us one bit to resolve any issues. We are constantly following up and trying to make this house habitable for us to move-in but receiving no support in return. I will never live in a property managed by M&P again.

Eesha · 23 September 2020

★★★★★ 5/5

Google

We looked at a few agents in the area before choosing Marsh & Parsons. Mark was confident and knowledgable about the area. David managed the viewings and had booked 5 on the first day. He found us the right buyer after the first viewing and we have now exchanged. I would not hesitate to recommend. Mark, David and everyone else in the office, they have done a great job.

Prem · 17 June 2018

★★★★★ 5/5

Trustpilot

Victry Simbo - tenancy manager…

Victry Simbo who is the tenancy manager I deal with and who handles all our multiple properties that we rent through Marsh & Parsons, is always quick to respond, very efficient, super helpful and always polite and friendly so I feel really looked after.

Elli · 21 June 2024