Trusted Agent profile · London
★★★★★
1,076 reviews across 2 platforms
400-402 Coldharbour Lane, London, SW9 8LF
Marsh and Parsons's office in London, at 400-402 Coldharbour Lane, is rated 4.3 out of 5 across 1,076 reviews on two platforms, including 288 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service
My property manager Abigail is very responsive, polite and efficient. There's not much more I could ask for!
Dear Emily, We really appreciate you taking the time to leave such lovely comments about Abigail. They will be so pleased to read your 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotThe M&P experience
The employees of M&P are clearly well trained and 'know their job' but what makes them 'great' is their enthusiasm and politeness even when the client is in the wrong or just ignorant about housing matters. They take the strain out of negotiations and use initiative in recommending what's inthe clients best interest
Dear John, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team.
5/5
TrustpilotTatiana has been a great help and is…
Tatiana has been a great help and is always very respectful and easygoing.
Dear Kieran, Thank you for taking the time to leave a lovely review regarding Tatiana. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotCharlie Caine has been brilliant from…
Charlie Caine has been brilliant from start to finish- top marks
Dear Holly, Thank you for taking the time to leave a wonderful 5* review. Charlie will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotDerbhla is the most helpful agent I…
Derbhla is the most helpful agent I have met lately
Dear Aina, Thank you for taking the time to leave a wonderful 5* review. Derbhla will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTenancy manager Geena was such a star
Tenancy manager Geena was such a star! Quick responses and very helpful.
Dear Julia, Thank you for taking the time to leave a wonderful 5* review. Geena will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI purchased through M&P and throughout the process the team were very helpful, especially Ben - very responsive to queries and proactive checking up on things throughout. I’d definitely recommend!PositiveResponsiveness, Professionalism
Hi Carmel, thank you so much for taking the time to leave us your great review! We are delighted that you are happy with your experience with us and will be sure to pass on your feedback to Ben and the rest of the team in Brixton. All the best, M&P
5/5
TrustpilotProfessional and knowledgeable
I was looking for a let in Chelsea and, as you might imagine, there are lots! Thea, from M & P was so incredible helpful guiding me though my specific needs. She was on time for our appointment, helpful, knowledgeable, friendly yet very professional. It made my search a pleasure and not a chore.l I'm sure she will go on to do great things. I'd employ her in a second!!
Hi Lizzie, thanks so much for taking the time to leave such a positive review. We're delighted that you are happy with your experience with us. Thea and the Chelsea team will be thrilled. All the best, Marsh & Parsons.
5/5
TrustpilotHelpful guidance
Helpful guidance from Jordan Webb, the tenancy manager - thank you Jordan.
Dear R Knight, Thank you for taking the time to leave a lovely review regarding Jordan. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotUnsolicited mail
Please stop sending me letters asking me if I want to see how much my home is worth. I’ve never engaged with this organisation in my life but they feel they can send mail to ‘homeowner’ at my address. Go away
Dear Grey, I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you and have your address removed. Kind regards, Lesley, Customer Relations
5/5
GoogleJack valued my property and I found him to be extremely professional and knowledgeable. He knew the market, the area and was full of useful information. I will definately be going back to him when we look to sell. Thanks Jack!
Hi Tam, thank you so much for taking the time to leave us a positive review! We're delighted you are happy with your experience with us and will be sure to pass on your feedback to the Jack and the rest of the team at Marsh & Parsons Brixton. All the best, M&P
5/5
TrustpilotReplacing the fridge
We had an issue - our fridge broke down - which needed to be resolved urgently. Our contract was very helpful in arranging first a diagnosis and then for the fridge to be replaced. She was always available by phone, was responsive and kept us in the loop on developments. Thanks to her only in little over a week we now have a working fridge.
Dear Zsuzsa, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleThe team are absolutely fantastic! I HIGHLY recommend.
Dear Gabriella, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
GoogleMhari and James were both extremely helpful and patient in showing me around.
Dear John, Thank you for leaving a 5 star Google review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotExcellent service and professionalism
Victry has been very proactive and extremely professional in dealing with my queries
Dear Liliya, Thank you for taking the time to leave a lovely review regarding Victry. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotAbdullah has been very responsive and…
Abdullah has been very responsive and patient and responsible. Way better than the previous manage r
Dear Zheng, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Lesley Alford, Customer Relations Team
4/5
TrustpilotA professional letting agent in South Kensington
We've been using M&P to let out a flat in South Kensington for nearly ten years. Apart from a bump in the road with tenancy management a few years ago (those involved have long since moved on) we have been pleased with the team's professionalism and effectiveness, especially when we once got into dispute with a tricky tenant who was in breach of contract.
Dear Clive, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotNara was very helpful!
Nara at Marsh and Parsons was so helpful throughout what would have been a very stressful experience with a tenancy changeover. She worked up until the last hour to help get things confirmed for us to allow us to move in that weekend. She was very responsive and answered our multitude of questions!
Dear Emily, Thank you for taking the time to leave a wonderful 5* review. Nara will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotWeronika was incredibly helpful and…
Weronika was incredibly helpful and prompt when helping me today!
Dear Madeline, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley, Customer Relations Team
5/5
Trustpilot"Exemplary Property Management by James at Marsh and Parsons
James has served as my property manager at Marsh and Parsons for over a year. Having had multiple property managers over the past two decades, I can confidently say that James ranks among the very best. He exemplifies professionalism, a personable demeanor, proactive communication, sharp attentiveness, and staying ahead of the curve. It has truly been a remarkable experience collaborating with him.
Dear Susie, Thank you for your kind comments regarding James and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleMhari knew what I was looking for before I even did. When I set up viewings with him, I almost didn't see the house I decided on but Mhari (respectfully) insisted that I would probably like it and now I couldn't be happier. Couldn't recommend him enough!
Dear Thalia , We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
5/5
GoogleWeI recently bought our house through Marsh and Parsons, Sam was great to work with and very responsive. As first time buyers it was a very daunting process and Sam helped guide us through this!PositiveQuality
Hi there Camilla, thank you so much for taking the time to leave us your kind review! We are delighted that you are happy with your experience with us and will be sure to pass on your feedback to Sam and the rest of the team in Brixton. All the best, M&P
5/5
Trustpilot15 yrs of excellent management
M&P have managed my flat for ca. 15 years - over all this time they've done an excellent job. Will Whitty (my most recent property manager) always acted professionally, efficiently, and very effectively helped smooth my eventual sale of the flat. Thanks and best wishes...
Dear Peter, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
5/5
GoogleWe bought a 2 bed flat in Brixton. M&P have been a delight to work with. Very professional, supportive and held our hands through the end to end process which is not what I have come to expect from most agents. Exceptional job!
Dear Arvid, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Lesley
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Marsh and Parsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Marsh and Parsons won Gold in The Trusted Agent 2026 awards.
