Trusted Agent profile · London
★★★★★
1,076 reviews across 2 platforms
400-402 Coldharbour Lane, London, SW9 8LF
Marsh and Parsons's office in London, at 400-402 Coldharbour Lane, is rated 4.3 out of 5 across 1,076 reviews on two platforms, including 288 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotFriendly and knowledgeable
My partner and I was seeking advice with regards to the upcoming renters rights act and had the pleasure of speaking with Owain in property management who made made the changes easy to understand and was friendly throughout our exchange.
5/5
TrustpilotGreat employees
Jordann Webb is always very helpful and an asset to your company. Appreciate the quick and clear responses.
Dear Jack, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleJosh helped us to buy our first property and was extremely helpful and responsive, guiding us through the whole process from first viewing to completion. We’ve really appreciated his help throughout!
Dear Zanna, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma
5/5
GoogleA great experience all round - Sam was a pleasure to deal with, very professional and good communication throughout the selling process. I would highly recommend Sam and his team to others and couldn't be happier with the result they achieved.PositiveResponsiveness, Quality, Professionalism
Hi Kate and Harry, thank you so much for taking the time to leave us your kind review! We're delighted that you are so pleased with your experience with us and will be sure to pass on your feedback to Sam and the rest of the team at M&P Brixton. All the best, M&P
5/5
TrustpilotWilliam is so professional and helpfull…
William is so professional and helpfull !!! Thank you very much !
Dear Mahdi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAsh and Sharn from Brook Green - thank you!
Ash and Sharn from Brook Green provided superb support during the end of our tenancy process. Their communication was always prompt and clear, whilst often going out of their way to chase our Landlord on numerous occasions - moving house is often stressful, but the team here made it that little bit less.
Dear Chris, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
5/5
TrustpilotCharlie is an unbelievably detailed…
Charlie is an unbelievably detailed individual who will always go the extra mile. I cannot thank him enough for looking after my property.
Dear Reina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGiles was very helpful
Giles was very helpful with all our questions and helped things move progressively
Dear Lynn, Thank you for taking the time to rate your service with Giles and the M&P team. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotPositive
My experience with Marsh and Parsons has been overall positive. Abdullah was very responsive and helpful when we faced any issues.
Dear Shiffa, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleI recently sold my flat in Brixton with Marsh & Parsons Brixton. Initially, I was concerned about selling during the current climate but we had lots of viewings through the door and we completed quickly with a sale price I was very pleased with. Jack, Harry and the team were very helpful all the way throughout the process.
1/5
GoogleThey sold me a flat, knowing the dishwasher wasn't working while allowing sellers to mark it as "fitted". Avoided my emails and dodged my calls when I attempted to confront them with the issue. Sneaky and scummy. Would never use them to buy a house again.
5/5
GoogleWe were very lucky to have Mhari supporting us with the purchase of our first home. Mhari listened to our needs and worked hard to find a property that was right for us. In what is infamously a very complex process that can often feel overwhelming, especially for a first time buyer, Mhari's support and attentiveness was both invaluable and reassuring.
Dear Rebecca, Thank you for your kind comments regarding Mhari and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotI have used property management for…
I have used property management for over 15 years. My present property manager, Abdullah Leghari, ticks all the boxes required of a property manager. He responds promptly to my emails communicating clearly and dealing effectively with queries. He gives helpful advice and displays sound negotiation skills. He keeps me informed in a timely manner on maintenance work and progress of. I can highly recommend him as a property manager.
Dear Claire, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotIn the past there has been sometimes a…
In the past there has been sometimes a lack of response but Sabina Parla has been very helpful and quick to respond with any and all my queries! Has made a huge difference.
5/5
GoogleMarsh and Parsons were great to work with from the beginning to end of our buying process. Mhari provided very targeted viewings, listening to what we wanted, which can’t be the same of every agent. Communication was excellent and all queries were dealt with without delay. Thanks to the team!
Dear Sahil, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
GoogleJack and the team at Marsh & Parsons in Brixton did a great job for us. Our house sold quickly at above the asking price and the team did a great job pushing all the admin through. Highly recommended.PositiveResponsiveness, Quality, Professionalism
Hi Mark, thank you so much for taking the time to leave us such a great review! We are delighted that you are happy with your experience with us and will be sure to pass on your feedback to the rest of the team. All the best, M&P
5/5
TrustpilotAbdullah is a fantastic property…
Abdullah is a fantastic property manager - efficient and helpful.
Dear Abdullah, Thank you for taking the time to leave such a lovely review. Your comments regarding Abdullah are really appreciated and we are delighted you received a 5* service from the team. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotStay away
There is not even 1 positive thing I could say about this agency.
Dear Lemmon, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk. I can look into this further for you. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotVictry is very efficient
Victry is very efficient, open and helpful tenancy manager, which is much appreciated. Would recommend!
Dear Edel, Thank you for taking the time to leave a wonderful 5* review. Victry will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAbdullah has been very helpful
Abdullah has been very helpful, has very good knowledge of all aspects of rentals. He is polite and good with communications.
Dear Nilam, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotPhoebe is prompt with her responses and…
Phoebe is prompt with her responses and helps us with our day-to-day needs in our rental property!
Dear Jess, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleLetting department did an extremely good job finding tenants for our flat. Whole process very smooth. Jessica is very professional and gave us confidence throughout.
Hiya Nick, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience with us and we will be sure to pass your feedback onto Jessica and the rest of our team in Brixton. All the best, Marsh & Parsons
5/5
TrustpilotDivine Derbhla at Marsh & Parsons Fulham
Derbhla at Marsh & Parsons has looked after my Flat (and me) perfectly for over 3 years now. She has had to guide me through a complicated tenancy situation and always got it right. The same goes for complicated compliance regulations too. I never have to worry about things knowing she’s in charge and the team that surrounds her when needed are quick to help to.
Dear Sophie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotThank you Nara for your efficient…
Thank you Nara for your efficient support!
Dear , Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Marsh and Parsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Marsh and Parsons won Gold in The Trusted Agent 2026 awards.
