Trusted Agent profile · London
★★★★★
1,077 reviews across 2 platforms
400-402 Coldharbour Lane, London, SW9 8LF
Marsh and Parsons's office in London, at 400-402 Coldharbour Lane, is rated 4.3 out of 5 across 1,077 reviews on two platforms, including 288 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe bought a 2 bed flat in Brixton. M&P have been a delight to work with. Very professional, supportive and held our hands through the end to end process which is not what I have come to expect from most agents. Exceptional job!
Dear Arvid, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Lesley
5/5
TrustpilotExcellent tenant management
Nara assisted in the transition of moving out of the property. She was always available, responsive and very helpful. She demonstrated a superb level of professionalism and expectation management that kept me informed of the process throughout. Very grateful for the support.
Dear Rory, Thank you for taking the time to leave a review. Kind regards, Lesley Alford Customer Relations Team
5/5
TrustpilotMarylebone Property Managers
Abdullah Leghari, one of M&P's many good property managers, has been looking after my rental flat in Marylebone for a few months now. He has shown himself to be attentive and prompt, and to have a friendly disposition. I can easily recommend him - and of course M&P too, who have been helping me for years.
Dear CGH, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley, Customer Relations Team
5/5
GoogleIn a nutshell, M & P were/are superb. The team are highly organised, efficient, veery friendly and excellent communications throughout, particularly outstanding performance from Mhari who achieved a sale super quick, probably our fastest so far. Absolutely recommend them to use without any doubt.
Dear Darryl, We really appreciate you taking the time to leave such lovely comments about the team, and specifically Mhari. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley
1/5
TrustpilotProperty Management Failure
We used Marsh and Parsons last year to manage our property in Kilburn, North West London. Never again. From the very start it was nothing but stress for us and gross incompetence from them. The list of failures is far too long to go into detail here but needless to say we would never recommend anyone using them. We now manage our property ourselves and it is so much easier and cheaper.Your stock reply to this review sums up the attitude of Marsh and Parsons. For you to state that I didn’t give enough detail to find my records is ridiculous. How many flats in Kilburn did you manage last year that were owned by someone called Nadia? We also wrote a lengthy email after our tenant vacated the property with some of our grievances which were never properly addressed. We regret not taking it further at the time and going to the ombudsman because the stress was just too much. In hindsight we should have done. My advice to anyone reading this is NEVER use Marsh and Parsons to manage your property.
Hi Nadia, unfortunately there is not enough detail here to find your records on our system, but please do feel free to get in touch directly if there is anything you would like to discuss. Kind regards, Marsh & Parsons
5/5
TrustpilotTrust worthy estate agents
Marsh and Pearson have been managing my property and have so very well: they have all their processes fully button up, from searching for new tenants, moving in, on-going rent collection etc.In particular, I appreciate the contribution of my account manager, Ellie Hodkinson, who has always been proactive and responsive in dealing with everyday issues. Would really recommend working with her!
Dear Raj, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotDerbhla is highly experienced
Derbhla is highly experienced, organised and helpful - and does everything with good humour.
Dear PMS, Thank you for taking the time to leave such a great review regarding Derbhla, your comments are really appreciated Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotBullying attitude
I get that they're trying to please the landlord and they're working for them. BUT they also need to be polite to the tenants as well. An agent just called me and mentioned that I wasted his time and not call him again because he didn't like my offer.It was a good thing that this happened as we needed to filter things a bit - definitely blacklisted for life.Post response edit: 1. I understand that this is your canned response but I don't know why you feel the need to find me on your records 2. We have nothing to discuss.
Hi there, unfortunately this review does not give enough details for us to find you on our records. Please get in touch if you have anything to discuss. We would like to note, however, that communication is highly important to us and we are confident our agent would have acted professionally in this instance. Kind regards, Marsh & Parsons
5/5
TrustpilotBhavini was very helpful and…
Bhavini was very helpful and professional!
Dear Lara, Thank you for taking the time to leave a lovely review regarding Bhavini. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTom & Jack (Clapham Old Town officeh…
Tom & Jack (Clapham Old Town officeh provided me with an exemplary service whilst selling my flat. They found a fantastic buyer and managed the process well. Just over 2 months from offer to completion. Great job!
Dear James, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards ,Lesley
5/5
GoogleGreat experience with Josh Morford in buying our first home. Prompt clear communication throughout, very knowledgeable, honest, and a nice guy.
Dear Millie, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
1/5
TrustpilotAs a neighbour to tenants from marsh…
As a neighbour to tenants from marsh and parsons, they have made my life a hell, choosing noisy tenants again and again for years, it's the same every year even with different tenants. They don't do anything about it other than ' warnings' which have no real weight. They day they can't do anything about it, so I'm expected to call the council/police all the time. Once a few months ago was so bad that someone 6-7 doors from them came to complain as well as someone from across the road. Police have been called also in the past. I had to call the council last night to witness the noise due to a 1am party, and luckily they saw it. I'll probably have to move house because of this badly run property.Maybe I need to try a formal complaint.
Hi Oliver, we are sorry to hear about your experience. If you are able to share your street name then we will look into this, otherwise please feel free to get in touch with your local branch directly. Kind regards, Marsh & Parsons
5/5
TrustpilotQuick feedback
I asked the relationship b/w the extention of my rent and the renewal of my working visa in UK.Responsible person in Marsh and Parsons Estate Agent quickly checked and kindly gave me immediate feedback, which made me quite feel easy.Thus, quite supportive and diligent behavior is so appreciated.
Dear Tada, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAvoid Marsh & Parsons
Already agreed offer was followed by higher amounts in tenancy contract/ Tenancy Agreement, different contract clauses, also increased deposit. After complaint they retained also part of initial deposit. You have options to complain to Property Ombudsman and to local council for a dishonest and unfair trading behavior OR AVOID Marsh & Parsons from the very beginning.Update: It is weird that Imperial College promote this cheating company with direct emails to students. I understand someone take some money to promote. Ms Alice Gast knows ? TheGuardian this could be an article !
Hi there, we are sorry that you are unhappy with your experience. Unfortunately there is not enough information here to find you on our system; please do feel free to get in touch with your local branch directly if you have anything you would like to discuss. Kind regards, Marsh & Parsons
5/5
TrustpilotWeronika was very helpful and efficient.
Dear Jenny, Thank you for taking the time to leave a wonderful 5* review. Weronika will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI had a flawless experience buying a property through Marsh & Parsons Brixton. Harry James went above and beyond to move the process along at the time frames that we needed - making what could have been a very stressful process a very pleasant one. Couldn't recommend more.
1/5
TrustpilotMarsh and Parson Barnes terrible agents…
Marsh and Parson Barnes terrible agents worst ever experience never again. I found a flat from them and then we did all the legal and paper works, we paid our deposit and the next day she call me saying that the landlord back out, so I ask her to refund the money she told me it will take 5 working days I said ok. She offer me another (not even online) same we we're about to start the paper works because the landlord accept our offer, she call me again saying the the flat happens to be the landlord has a outstanding legal matters to be dealt before it cannot be rented. So this is 1 week past already since they told me it will take 5 working days for the refund, I ask her where is my refund she said its been process today, I was surprise what happen to the last 7 days? I let it go counted for another 5 working days call them and then she and her manager telling in couple of days, I told them I will take it further if they refund my money the next day and funny because they still have guts to offer me another flat which out of our budget, I kept thinking maybe they don't want to refund my money and keep it to them? and also they never answer my emails they only call. I cannot put an offer to other agents because they dont refund my money. It took me two weeks to refund my money with thousands of emails from me (never answered) and lots of calls (from them). I was about to call the police, I already went to citizen advice website to report but never get answer. I was about to call the police the next day finally they paid after two weeks. I was just afraid because we have 1 year old child and not enough time to look for a place to move in.*note I don't mention the agent and her mangers name because I dont want them to loose their job I just want them to learn and respect, put their feet on their clients shoes. Saying sorry wont work if you dont do your job properly. Specially if its about money because all of us working hard to earn it.
Hi there, we are sorry that you are unhappy with your experience and for the delay in processing the refund. Unfortunately the staff member needed to approve the refund was on holiday which caused the delay. We can confirm that you have now received your refund and we have also spoken with you on the phone to confirm this. Kind regards, Marsh & Parsons
5/5
GoogleSam is a pleasure to deal with. Pleasant, prompt, detail oriented and commercial (and not pushy) - what else can one ask for in an agent!
Hi Zafar, thank you so much for taking the time to leave us your kind review! We are delighted that you are happy with your experience with us and will be sure to pass on your feedback to Sam and the rest of the team in Brixton. All the best, M&P
5/5
TrustpilotEfficient, reliable service.
Very prompt responses by Owain to property management issues, along with an accountable system for tracking requests. Each request has been monitored, and followed up on, so I haven't had to chase up.
5/5
TrustpilotMarsh & Parsons is a fantastic estate…
Marsh & Parsons is a fantastic estate agency with a team of knowledgeable and professional agents. They have helped me find the perfect property and made the process as smooth and stress-free as possible. Their attention to detail and willingness to go above and beyond to meet my needs was truly impressive. I would highly recommend them to anyone looking to buy or rent a property in London.
Hi Steve, thank you for taking the time to leave such a positive review. We're so pleased to have helped you find your perfect home and we will be sure to pass your feedback on to our team. We hope we can be of assistance in the future. Kind regards, Marsh & Parsons.
4/5
TrustpilotRequest to correct Landlord Statement.
Ms Stanislava Sebest responded to my email request promptly. I replied with further explanations. She double-checked with her Accounts team the info I gave her. She then acted upon her findings and communicated with me the outcome of her action. The matter was resolved within the ~hour. Well done.
Dear Abdelatif, Thank you for your review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team.
5/5
TrustpilotCommunication with tenant
Having continuous complicated issues with the tenant Phoebe has managed the communication between us and the tenant with caution and care. Striving to solve the issues raised by the tenant as soon as possible, and keeping us informed.
Dear Nadine, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
1/5
TrustpilotHere we go again
Here we go again. M&P continues to solicit a block of flats for sales when every flat is owned by one landlord.For 5 years I have responded to their letters explaining the same thing. It would be mildly amusing if it weren’t so easy to get this information and so wasteful to continue annoying the tenants.
Dear Kathy Powell, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk. I can look into this further for you. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotMarsh & Parsons Balham - Steer Clear!!
It's always important to re-read contracts, clauses and requirements. We requested M&P to add a break clause to our 3 year contract, they said they'd discuss it to the landlord. They came back to us saying congrats, agreed, rent X, term X, but failed to mention the break clause. We assumed all was agreed. Signed, but now trapped in a 3 year lease. Whether it was underhand negotiating tactics, or just incompetence that they left it out (on both ours and their side), but we are stuck and M&P refuse to help. I won't deal with them again. They aren't trust worthy, and do not have your interests at heart.
Hi there, we are sorry that you are unhappy with your experience. We would like to note that the break clause was removed as part of negotiations with the landlord, in order for you to secure the flat at the price that you are paying. The changes to the final offer were confirmed with you in writing before it was sent to the landlord. The terms of your lease were also in the contract sent to you to sign after the offer had been agreed. Kind regards, Marsh & Parsons
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Marsh and Parsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Marsh and Parsons won Gold in The Trusted Agent 2026 awards.
