5/5
The service was so great. I worked with Amirah, and she was very responsive and cooperative. I would truly recommend this agency for anyone that wants to land their dream place with the best deal ever.

Trusted Agent profile · London
Verified
★★★★★
594 reviews across 1 platform
3 - 5 Dock Street, London, E1 8JN
Part of Ludlowthompson, see every office.
Ludlowthompson's office in London, at 3 - 5 Dock Street, is rated 4.7 out of 5 across 594 reviews on 1 platform, including 594 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
ludlowthompson are estate agents in the Docklands area dealing in residential property for sale and to let.
The Trusted Agent 2026 results for Ludlowthompson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
The service was so great. I worked with Amirah, and she was very responsive and cooperative. I would truly recommend this agency for anyone that wants to land their dream place with the best deal ever.
5/5
Ashley was great - friendly, informative, patient and answering all my questions!
5/5
Great service and advice from Shimon at the Dock Street Office. We would highly recommend Ludow Thompson!
5/5
Reece was super helpful with providing us with a virtual viewing, he also got our offer tied very quickly. Would highly recommend
5/5
I went for a property viewing today with Natalie G., she is very helpful and kind. I really appreciate that she is willing to work over time for several hours to help me complete my applications and documents. She is one of the best property agents I have met.
Thank you for the review jack, I am glad you were happy with my services. It was a pleasure meeting you and I look forward to helping you secure a property! Kindest, Natalie
5/5
Amirah was knowledgeable of the local area and a very big help for me with my flat hunt. More importantly she was a joy to be around. I wouldn't hesitate to recommend her to anyone else!
5/5
Had a viewing with Natalie and was very impressed by her professionalism, knowledge and ability to answer our questions (which in my experience is not very common in the estate agent industry). Thanks Natalie!
5/5
Richard with whom I was dealing with the purchase of an apartment in central London was excellent . Very professional and polite . Highly recommend him !
5/5
Connie was very helpful from viewing to progressing the sale - highly recommend her.
5/5
Amirah was kind, attentive and warm when showing me the property. She made the experience personal as opposed to a business transaction. I would highly recommend her and her company for finding your new home.
5/5
Hassan was one of the most active agents i have contacted with and he has always been very transparent to make sure we manage the expectations of both sides (landlord/tenant) in the best possibel way.
5/5
I’ve just rented a flat with this company and it was a very easy and smooth process! Hassan showed me around the flat and then once my offer was accepted he quickly arranged for all the documents and walked through all the steps and answered all the questions I had! Also responded very quickly which is much appreciated:) over all a great experience with the company and Hassan
5/5
Recently moved to London and by far the best real estate agents I've worked with. Professional, attentive and responsive service coupled with some of the best properties on the market. Hassan showed me around a number of different apartments, and was not only extremely helpful throughout the entire negotiation process, he also chose a number of other apartments proactively in the area I was looking at to show me around. Highly recommend for anyone looking for a new place in London!
1/5
We were mislead by the agency to believe that all our initial request regarding a tenancy will be fulfilled before we moved in. In fact until the date we got the keys they were hiding the fact that so far no work in the apartment was done and we even had to move in in a very dirty apartment. We had to move out before we even started to live there because till the last moment there was no plan when and how the work will be done and the environment in the flat was not inhabitation friendly. We had to take our case with a solicitor as we met further complications with the agency. We had to keep our stuff in storage and pay lots of $$$ and now thanks to the agency we don't have a home during this difficult time of quarantine!!!! Up to date our problems with them are still not resolved! Very disappointing experience!
5/5
Natalie was very helpful and quick in her responses. Viewing experience was so much nicer when we already knew the answers to most questions and only needed to view the property!
5/5
When you’re in the excitement and stress of moving, you really hope you’ll find an Emma. Too many times it can be all stress but finding a gem agent feels like having a guide book and someone else who’s already read it. Genuine, smart, helpful and efficient (yes and an agent!) I simply wouldn’t have had a chance on my new home if Emma Nettleingham hadn’t been there and matched us thoughtfully and brilliantly on day one. Go find your Emma.
5/5
Both Natalie and Alex were very helpful, polite and responded quickly to our questions. It was not hard to get hold of them over the phone, thanks for your help. Would definitely recommend :-)
5/5
Really appreciate jake’s help with renting my apartment out. He is very professional and knowledgeable, and he knows the market well and provides latest market information which helps me adjust my decision quickly and rent the apartment out at right time and right money. And he is also a very helpful and sensible person, he would take extra time and efforts to make sure everything is right. So I feel very lucky to ask him to help me rent out my apartment, and I already decided to let him help me with another one. Thanks for the whole team as well, they are all very nice and helpful. Tong
5/5
Darryl has been a pleasure to work with. He is extremely helpful and very quick to respond to any queries.
5/5
Looking for a new home can often seem pretty daunting but with the help of Natalie and Alex from Ludlowthompson docklands the process has been wonderful. Unlike many estate agents I have dealt with in the past, they are extremely attentive, professional and have impressive knowledge of their feild.
Thank you for your feedback Beverly! It is wonderful to hear you had a positive experience with us. We will ensure that Natalie and Alex are made aware of your review. Kind regards ludlowthompson
5/5
When you’re in the excitement and stress of moving, you really hope you’ll find an Emma. Too many times it can be all stress but finding a gem agent feels like having a guide book and someone else who’s already read it. Genuine, smart, helpful and efficient (yes and an agent!) I simply wouldn’t have had a chance on my new home if Emma Nettleingham hadn’t been there and matched us thoughtfully and brilliantly on day one. Go find your Emma.
5/5
A big thank you to Vijay who was professional throughout the whole process. He made sure to be available at all hours & was fun and easy to deal with.
5/5
Impressed from the point of viewing potential properties up until the contract signing. All queries big and small were dealt with quickly and professionally by Fabian Akinola and the rest of the team. All the requirements regarding what was required to secure the property and the processes resulting from acceptance of the offer were clearly explained. This was my first experience regarding the rental process and found that being able to complete alot of the processes online worked very well considering I have quite a demanding job so was able to complete requested tasks/documents at convenient times without having to regularly go to the City office. Thanks to them my move has been very smooth and not so stressful. I don't have any hesitation in recommending Fabian and this office to others for their fantastic and friendly service.
5/5
Hi I start telling her name, Joanna Loizou, also if she call herself just JO. What I can say is that she was professional, friendly, steadfast in answering about everything I asked her. JO showed me to be really interested about my worries, trying to get me a solution for everything I needed, also out of her work time. It is very uncommon nowadays to meet someone that consider you not only a client, but a human first of all! So thanks JO!!!!!!!!!
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Yes. In The Trusted Agent 2026 awards: Ludlowthompson, London won Trusted Agent.