Trusted Agent profile · London
Verified
★★★★★
594 reviews across 1 platform
3 - 5 Dock Street, London, E1 8JN
Part of Ludlowthompson, see every office.
Ludlowthompson's office in London, at 3 - 5 Dock Street, is rated 4.7 out of 5 across 594 reviews on 1 platform, including 594 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
ludlowthompson are estate agents in the Docklands area dealing in residential property for sale and to let.
The Trusted Agent 2026 results for Ludlowthompson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Googlei want to say massive THANK You for Vijay he was absolutely fantastic to help us to find our apartment! me and my partner are moving from vienna to london and its not easy to understand all aspects of renting the flat here , he was super helpful and patient with us, he went out of his way to explain and help us to get the great first apartment in London! highly recommend estate agent
5/5
GoogleReally prompt service and Natalie Grazioli has been really helpful and efficient in making appointments and replying to our queries. Thanks Natalie!PositiveProfessionalism
5/5
GoogleAshley was very accommodating& helpful. Thanks
5/5
GoogleI'm nearly through with the process on the flat I've offered for - but wanted to note that Vijay has been extremely helpful throughout this entire process.
5/5
GoogleFabian and Jo helped me find a flat and complete all the paperwork within 72 hours. I was very stressed about moving down from Manchester in a short window of time however they went above and beyond to ensure the process was very smooth. Fabian in fact met me on a Sunday to give me the keys personally. He also helped me move in for 3 hours! These guys clearly work very hard for their clients and customers to ensure that everything goes well. I was very impressed with the level of professionalism, efficiency and helpfulness of everyone I dealt with. Thanks again, Mustafa
5/5
GoogleRichard has been responsive and accommodating throughout the whole buying process and I greatly appreciate his professionalism.
5/5
GoogleDaniela Fernandez was extremely helpful showing us properties. She took the time to listen carefully to our needs and then deliver. She also drove us around everywhere which was a bonus!
5/5
GoogleThe whole experience was really good. Fabien, the agent I spoke with during all the process was really friendly and always reply all my 100 questions quick and providing me with the info I was looking for. I showed my interest in the flat almost 3 month before it was available but everything when smooth and all the `paperwork was done quick and without any problem whatsoever I just moved into my new flat last weekend and I'm very happy to have chosen this agency as everything has been perfect so I’d recommend it to anyone
5/5
GoogleDealt with Alice Davey in looking for a rental in the city, was looked after very well, service was professional, polite and always got a quick response.
5/5
GoogleHassan helped me to find a property and has been there every step of the way since. Excellent customer service and attention to detail. Hassan clearly is prepared to go the extra mile for his clients and I can’t recommend him highly enough.
Thank you for your review James. We're really glad you had a positive experience with Hassan, and we will make sure to pass on your comments to him!
5/5
GoogleGreat Service 5 * Star Service from Natalie made me feel at ease on the telephone would highly recommend using her when looking for a new home
5/5
GoogleThank you to Ashley for being an amazing help:)
5/5
GoogleAnne Braimah has been incredibly helpful throughout our search. The process was super swift and Anne has been great every step of the way. Super efficient.
5/5
GoogleHassan was really friendly and down to earth. Such a great help - he made looking for a flat a little less stressful !
5/5
GoogleGreat service yet again from Jacob Burston. He has been my agent for a few years now and has never let me down. Thanks Jake!
5/5
GoogleWe found Darryl to be very well informed and helpful about the flat and the area. Answers to all questions (service charge, length of lease, ground rent, rental value etc) were either known or researched and followed-up very quickly without prompting - a very uncommon (!), welcome, professional, value adding service and ambassador for the firm. Martin D.
5/5
GoogleAmirah was a huge help in my search of a flat even though it did not conclude. I would highly recommend.
5/5
GoogleVijay has been very helpful in our property search. While the process is not yet complete, he has been friendly and responsive.
5/5
GoogleNatalie was very courtious and professional during our viewing. Her demeanour and drive prepares her perfectly for a sales role.
5/5
GoogleI was shown round a flat by Natalie Grazioli. She also sent me details of other flats. She was prompt and well informed about the flats. It was a pleasure doing business with her. David Winter
Hi David, Thanks so much for the kind review, it was a pleasure meeting you. Kindest, Natalie
5/5
GoogleTheir agent is very dedicated and helpful. They respond to emails promptly and viewings are arranged very shortly after we spoke. Natalie took me on viewings and was very informative about the properties and was nice and helpful.
Thank you for your lovely review Sophia! Was lovely meeting you and showing you a few properties to start your btl search. Kindest, Natalie
5/5
GoogleAs a tenant, I have had a great experience being in contact with Jade when apartment viewings were being scheduled. She was very understanding, cooperative and proactive in managing the whole process to ensure as little discomfort as possible. Thanks again, Jade.
5/5
GoogleNatalie was lovely and very accommodating and communicative. We felt like she really understood what we were looking for in a property.
5/5
GoogleDarryl is a great agent, very helpful throughout.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Ludlowthompson, London won Trusted Agent.
