Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat
They act on time
Floxy · 8 August 2024
Agent replied · 23 August 2024
Hi Floxy,Thank you very much for fabolous review and kind words! We love that you experienced a timely service, and we appreciate your recognition too.It’s always with pleasure to see such great feedback and we really do appreciate you taking the time to leave us a review.We hope to be of assistance to you again soon 😊Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotMany thanks
Mr · 7 August 2024
Agent replied · 23 August 2024
Hi Abdelatif,You’re most welcome and it’s our pleasure to provide you with an excellent service.We’re looking forward to helping you again soon 😊Customer Service Team
★★★★★ 5/5
TrustpilotJob well done
Mr · 29 July 2024
Agent replied · 23 August 2024
Hi Mr Eastman,Thank you so much for your awesome review! 😊We absolutely love your feedback and we’re super proud of our staff for doing an amazing job.This is truly fantastic and a huge thank you for sharing this with us too.Many ThanksCustomer Service Team
★★★★★ 4/5
TrustpilotEngineer was punctual and swift
Rating only, no written review.
Alain · 25 July 2024
Agent replied · 23 August 2024
Hi Alain, Thanks for taking the time to share your positive experience with us. We highly appreciate your feedback. We are pleased to hear that you found our service efficient and friendly. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotGreat experience with the gas engineers.
Rating only, no written review.
Jenn · 20 July 2024
Agent replied · 23 August 2024
Hi Jen, Thanks so much for your 5 star review 😊We love to hear that you've had a great experience. This really makes our day!Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotLeft report in my submission
Rating only, no written review.
Ertough · 19 July 2024
Agent replied · 23 August 2024
Hi Ertough, Thank you for reaching out and posting a review. We understand that you're experiencing some difficulties and dissatisfaction, and we truly apologise for that. We're always keen to provide the best possible service, however, without more specific information about your concerns, it's difficult for us to provide the right advice. For us to assist you more effectively, we'd like to invite you to share additional details about your situation. Could you please email our dedicated team at lqdirect@lqgroup.org.uk and please use 'Trustpilot' as your subject header. Every piece of feedback counts and helps us to enhance our services. We greatly appreciate your understanding in this matter and look forward to hearing from you soon. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotEverything so easy
Rating only, no written review.
Paul · 18 July 2024
Agent replied · 23 August 2024
Hi Paul, We're just thrilled to see your 5 star review! 😊It's always a pleasure to provide an experience that meets and hopefully exceeds expectations. Again, a massive thank you for your positive review and we hope you have a fantastic day. Many Thanks Customer Service Team
★★★★★ 4/5
TrustpilotGood
Good. Comfortable
Drishya · 16 July 2024
Agent replied · 23 August 2024
Hi Drishya,Thank you so much for your 4-star review!Your kind words mean a lot to us, and we’re thrilled you’ve only positive things to say.It’s our absolute pleasure to help you and we look forward to assisting you again soon.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotVery good work service
Rating only, no written review.
R.O · 15 July 2024
Agent replied · 23 August 2024
Hi R.O,Thank you for your amazing review and kind words! 😊We're thrilled to hear you’ve had a positive experience with us and it makes us extremely happy to hear this too.We appreciate your feedback and look forward to helping you again in the future.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotVery professional and pleasant.
Rating only, no written review.
Jackie · 13 July 2024
Agent replied · 23 August 2024
Hi Jackie, We are really thankful for your 5 star review!It's truly great to hear you found our service professional and pleasant. We strive for the highest quality service, and it's incredibly encouraging to know this is your experience. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotAct on their action
Asha · 12 July 2024
Agent replied · 23 August 2024
Hi Asha, We're really grateful for your review and your kind words. It truly means the world to us, hearing such positive feedback. The fact that you've taken time to let us know your thoughts is truly appreciated. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotGreat service
Nigel · 12 July 2024
Agent replied · 23 August 2024
Hi Nigel, We deeply appreciate you kind words.Your satisfaction is our top priority so receiving comments like 'Great service' truly brightens our day! Thanks again for your uplifting remarks and don't hesitate to reach out if you need us in the future. Many Thanks Customer Service Team
★★★★★ 4/5
Trustpilotthe experince was very good
Rating only, no written review.
JIM · 12 July 2024
Agent replied · 23 August 2024
Hi Jim, We're delighted you found your experience with us good. Our goal is to provide excellent service and your feedback helps us to know we're on the right track. We hope you have a lovely day! 😊Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotThe job all the done well
Rating only, no written review.
Mr · 12 July 2024
Agent replied · 23 August 2024
Hi Melvyn, So pleased to see your 5 star review. Doing a job well is what it's all about! So it's great to know this has been your experience. We're always here to help should you need us just reach out. Many Thanks Customer Service Team
★★★★★ 4/5
TrustpilotYour helpful staff
Rating only, no written review.
MRS · 10 July 2024
Agent replied · 23 August 2024
Hi Josephine,We are so pleased to see your 4 star review. In everything we do, your satisfaction is our top priority, so it fills us with great joy to know you found us so helpful. We truly appreciate your feedback as it motivates us to continue doing our best. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotJob done everything works as supposed to
Rating only, no written review.
W · 9 July 2024
Agent replied · 23 August 2024
Hi W Reape, We're absolutely thrilled to hear that everything's working just as it should!Your positive feedback is deeply appreciated. You taking the time out of your day to leave a 5 star review means so much to us. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotTotal unfairness
Liz · 1 July 2024
Agent replied · 23 August 2024
Hi Liz, Thank you for leaving a review to express your feelings. Fairness and ensuring a positive experience for all our customers is a must. We value your feedback and we are more than willing to investigate this further. Could you kindly send us more details about the exact situation to the following email lqdirect@lqgroup.org.uk and please use the subject header as 'Trustpilot'. By doing this, you give us the chance to review your case and hopefully correct any misunderstandings. Let's see if we can turn this situation around to make it right by you. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotHe was great and well mannered THANK YOU
Rating only, no written review.
Beverley · 29 June 2024
Agent replied · 23 August 2024
Hi Beverley, You're welcome! We're thrilled to hear that you had such a positive experience. Thanks for leaving us a lovely 5 star review.😊Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotThank you so
Mariela · 27 June 2024
Agent replied · 23 August 2024
Hi Mariela, You're most welcome and thank you for the 5 star review!We really pleased you had such a positive experience. Your 5 star review means a lot to us. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotVery polite attendant done a great job!
Rating only, no written review.
ROSE · 25 June 2024
Agent replied · 23 August 2024
Hi Rose, Thanks so much for your 5 star review and lovely comments. We're so pleased that you've had such a wonderful experience. This has really brightened our day! Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotVERY GOOD SERVICE
Rating only, no written review.
BOB · 25 June 2024
Agent replied · 23 August 2024
Hi Bob, Thanks for taking the time out of your day to leave a 5 star review!We're delighted to hear you found our service to be very good. You're feedback is incredibly valuable to us and it's always heartwarming to hear we've done a good job. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotHow Quick it was to do
Rating only, no written review.
Paul · 25 June 2024
Agent replied · 23 August 2024
Hi Paul, We really appreciate your 5 star review. Our team always strives to provide a quick and efficient service and we're glad to hear this has been your experience.Many Thanks Customer Service Team
★★★★★ 5/5
GoogleRating only, no written review.
Nazir · 24 June 2024
★★★★★ 5/5
TrustpilotEverything looks okay to me.
Rating only, no written review.
Esmeralda · 22 June 2024
Agent replied · 23 August 2024
Hi Esmeralda, Thanks for leaving us a 5 star review!It's a pleasure to hear that everything is to your satisfaction. We look forward to providing you with a great service again in the future. Many Thanks Customer Service Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.