Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWorking with Jerry from London Capital Homes was a game-changer! He was not only incredibly knowledgeable but also attentive to every detail throughout the entire process. Jerry took the time to understand exactly what I was looking for, and his recommendations were always spot on. His professionalism and warm personality made what could have been a stressful experience feel easy and enjoyable. He kept me informed at every step, and I felt fully supported. If you’re looking for a property expert who truly goes the extra mile, Jerry is your guy. Couldn’t recommend him more highly!
Yujing · 25 October 2024
★★★★★ 5/5
Googlehad a great experience with London Capital Homes Limited. Their letting service is highly professional, and they handle everything with efficiency and attention to detail. The team is knowledgeable, responsive, and made the entire process smooth and hassle-free. From property viewings to contract arrangements, they demonstrated excellent communication and reliability. I highly recommend them to anyone looking for a trustworthy and efficient letting service in London.
Christie · 10 October 2025
Agent replied · 16 April 2026
Dear Christie,
We are pleased to hear that our services met your expectations. While we recognize that we are not perfect, we are dedicated to continual improvement to provide the highest quality property management services in London. Your feedback is greatly appreciated.
Kind regards,
London Capital Homes
★★★★★ 5/5
GoogleMalak Lahlou was awesome from the beginning to the end, she made the experience great, always quick to reply and willing to help.
Ahmad · 10 August 2025
Agent replied · 9 September 2025
Dear Ahmad
We're thrilled you had a great experience with us. We know there's always room for improvement, and we're constantly working on delivering the best service possible. Your feedback means the world to us!
Cheers,
London Victoria Groups
★★★★★ 5/5
GoogleHighly recommend. I just moved into my new home in London. Jerry Yan has been really helpful and professional during the veiwing and move-in. It was a painless and smooth experience. He always replied me quickly even at weekend. Thanks a lot!
Siqi · 18 October 2024
Agent replied · 25 October 2024
Dear Siqi,
Thank you for your fantastic 5-star review! We're thrilled to hear you had a positive experience. We know there’s always room to grow, and we’re committed to improving and delivering top-quality service. Your feedback encourages us to keep doing our best.
Best wishes,
London Capital Homes
★★★★★ 5/5
GoogleI was refereed by a student of mine to here. It was hard to find a home in a foreign country especially when I don't speak good English and don't know anything about how to rent in UK, I came here to be a Mandarin teacher, but nobody could foreseen this Virus pedemic coming, school was closed and I decided to move out from residence they set up for me and try to blend in to UK culture by myself. I didnt know that in UK they do Virtual tuor for me and virtual viewings for me. well done !
Yufan was being very patient with me, explaining the areas the facilities, introduced me to building management team and teach me the progress step by step.
Thank you for your kindness and I look forward to introduce my colleagues to you when they arrive after the pandemic.PositiveProfessionalism
王老师 · 25 August 2021
Agent replied · 24 August 2024
Thank you for your feedback
★★★★★ 5/5
GoogleWell, where to start.. we have been looking for a new property to rent in Central London for at least a couple of months. We viewed so many different places that I lost count, and all of them were lacking something that didn’t make them the right place for us.
Until we came across London Capital Homes, and boy what a pleasing experience that was! Upon our viewing, we met Oliver. He is a professional person and helped us through the entire process to ensure everything goes as smooth as possible.
We viewed the property late evening. However, Oliver made sure that it got processed the same evening and got back to us within a couple of hours of viewing the property. Since then, Oliver helped us with all the questions we had prior to moving in, and I can’t thank him enough for his professionalism and responsiveness. Keep up the great job!PositiveResponsiveness, Quality, Professionalism
Hirbod · 25 August 2021
Agent replied · 24 August 2024
Dear Mr Hedayati, thank you for your honest review. This means a lot to the whole team at London Capital Homes. We strive to provide a great experience for all our clients. We put our heads down and keep going. Remember, you are a phone call away should you have any queries. Kind Regards, LCH team.
★★★★★ 5/5
GoogleI had a fantastic experience with London Capital Homes. Jerry was incredibly professional and
fast. He handled everything swiftly and answered all our questions even in late evening. Thanks to him, we found our perfect home in no time.
Highly recommend London Capital Homes!
Marx · 14 August 2024
Agent replied · 11 January 2025
Dear, Didong
We are deeply grateful for your 5-star review. It’s heartening to know that our efforts are appreciated. Although we strive for perfection, we recognize there is always room for growth. Your positive feedback motivates us to keep improving.
Sincerely,
London Capital Homes
★★★★★ 5/5
GoogleI had a fantastic experience with London Capital Homes. Jerry was incredibly professional and
fast. He handled everything swiftly and answered all our questions even in late evening. Thanks to him, we found our perfect home in no time.
Highly recommend London Capital Homes!
Didong · 25 July 2024
Agent replied · 24 August 2024
Dear, Didong
We are deeply grateful for your 5-star review. It’s heartening to know that our efforts are appreciated. Although we strive for perfection, we recognize there is always room for growth. Your positive feedback motivates us to keep improving.
Sincerely,
London Capital Homes
★★★★★ 5/5
Google“Wesley was one of the most professional agents I’ve ever worked with! From the initial inquiry to signing the contract, his communication was always efficient, and the entire process was smooth and fast. Thank you, London Capital Homes!”
朱普 · 25 October 2024
Agent replied · 8 November 2024
Hi there,
Thank you so much for the 5 stars! We’re always working to improve and deliver the best service possible. Your support means a lot to us!
Best,
London Capital Homes
★★★★★ 5/5
GoogleA very pleasant experience dealing with LCH and in particular Jerry Yan. He has been consistently responsive, attentive and proactive, ensuring a high level of professionalism. I highly recommend him if you are looking for a rental home.
Nick · 18 October 2024
Agent replied · 25 October 2024
Dear Nick,
It’s heartening to know that our efforts are appreciated. Although we strive for perfection, we recognize there is always room for growth. Your positive feedback motivates us to keep improving.
Sincerely,
London Capital Homes
★★★★★ 5/5
GoogleI would like to thank Jerry for his professional and round-the clock service in dealing with my rental issues. Without his help, I wouldn't have been able to rent a flat at such a short notice.
X · 18 October 2024
Agent replied · 25 October 2024
Hi X,
Thank you so much for the 5 stars! We’re always working to improve and deliver the best service possible. Your support means a lot to us!
Best,
London Capital Homes
★★★★★ 5/5
GoogleWe relied on Wesley for our last two moves and couldn’t be happier. He immediately understood our needs and didn’t waste time showing us properties that would not suit us. He was always on time, efficient and knowledgeable. Thanks Wesley!
Haixin · 25 July 2024
Agent replied · 24 August 2024
Hi Haixin,
Thank you so much for the 5 stars! We’re always working to improve and deliver the best service possible. Your support means a lot to us!
Best,
London Capital Homes
★★★★★ 5/5
GoogleAppreciate LCH team especially Jason’s prompt responses and coordinated with Landlord to get our tenancy agreement done in limited time in order to catch up our remove deadline. Great job and happy to get our new rented apartment
Patrick · 21 August 2024
Agent replied · 25 October 2024
Dear Patrick,
Thank you so much for the 5 stars! We’re always working to improve and deliver the best service possible. Your support means a lot to us!
Best,
London Capital Homes
★★★★★ 1/5
GoogleAVOID AT ALL COST! FRAUDS! Never returned my deposit, overcharged and double charged me. It took me more than a year to get Court Order against them. And they still refuse to pay it back! Will send debt collectors to those thieves!
I just seen their response..
LOL. And poor liars as well?
Deposit was never fully returned.
Court already made decision: I have Court Order saying you have to return me my money back, you got it as well, LIARS.
So Court officially decided you ARE thieves. LOL
Debt collectors are on the way...
Andrzej · 26 August 2019
Agent replied · 24 August 2024
Dear Andrzej,
The cost you are referring to is an overuse of the bills for a period of 2 years while you were living in one of our properties, this is not relating to your deposit, we sent you an invoice with the amount which you paid, however, you changed your mind and decided to claim back this amount, all of this is evidenced in your tenancy and copies of the bills were sent to you. you decided to send us to court and we are replying back, we are dealing with the court and we will obey any decision.
We take very seriously our customers complains and we do not accept any kind of threat or verbal abuse, I will need to report you to Google for content - abuse, illegal or offensive.
Google will determine what action will best resolve this issue.
Regards,
LCH Customer Service
★★★★★ 5/5
GoogleSmoothest renting experience ever in London all thanks to the team - especially Wesley. He came to me only when a property fit my exact needs and was responsive and helpful throughout the entire process. Thank you!!
Jing · 29 July 2024
Agent replied · 26 December 2024
Hi, Jing
Thank you so much for the 5 stars! We’re always working to improve and deliver the best service possible. Your support means a lot to us!
Best,
London Capital Homes
★★★★★ 1/5
GoogleLets see how quick they remove my HONEST feedback... It's an absolutely appalling company and service is NON EXISTANT! Doesn't deserve even 1 star, AVOID if only you can!! Once you are in, any issue you report - they will either ignore you or take ages to reply/inspect/refer/reinspect/turn up without notice/partially fix and leave the rest for you to get on with...
STRANGERS in your property - If you get signed up - you will notice people randomly turning up in your property, you don't feel safe in place you pay for and would want to call "home".
CLEANERS - they only swipe surfaces a little just to make it look good for their "photo evidence", and rest is left untouched. No bins taken out, no cooker cleaned, no microwave cleaned, no corners of table wiped etc. Company is avoiding to commit to a day in a week when cleaners are coming, again meaning you don't know when to expect people in your property. What is more when you report that cleaners didn't turn up for 4 weeks, they call you a liar telling they have been round and just "forgot" to sign in attendance sheet.
Anyway, it's your decision and I hope you get better experience than me...
Emili · 26 August 2018
Agent replied · 24 August 2024
Dear Emili, we are sorry to hear that you have issue with the Maintenance of the property, we take very serious your comments and have instructed our Maintenance team to attend the property and correct the situation with the mirror and the cleaning. Our Property Manager will contact you tomorrow morning to arrange a meeting to discuss this situation.
Kind regards
London Capital Homes
★★★★★ 5/5
GoogleSmoothest renting experience ever in London all thanks to the team - especially Wesley. He came to me only when a property fit my exact needs and was responsive and helpful throughout the entire process. Thank you!!
Jing · 25 July 2024
Agent replied · 24 August 2024
Hi, Jing
Thank you so much for the 5 stars! We’re always working to improve and deliver the best service possible. Your support means a lot to us!
Best,
London Capital Homes
★★★★★ 5/5
GoogleThe best choice for Chinese international students! ! ! LCH is really good. All procedures are clear and standardized, and all required certificates are included. The communication is very smooth and the attitude is very good. Any problems can be solved in a very timely manner in the WeChat group. The house rented through LCH has been moved in. The house is clean and tidy, with complete facilities. The experience is very good. Overall, LCH is highly recommended. In addition, we would like to thank all the staff who interacted with us. You are really warm and lovely!
Kexin · 25 September 2024
Agent replied · 25 October 2024
Hi Kexin,
Thank you so much for the 5-star review! It’s wonderful to hear you had a positive experience. We’re always striving to improve and deliver the best possible service. Your feedback means a lot to us and helps us keep pushing forward.
Best,
London Capital Homes
★★★★★ 1/5
GoogleAvoid at all costs. My experience with them was problematic from the very beginning (starting with rental process where they tried to change the contract terms last minute) till the very end - getting the deposit. I moved out 2.5 months ago but still not received my deposit back.
Apartment hunting in London is tough but i would definitely spend couple more weeks on apartment hunting then dealing with LCH along the way - definitely not worth it.
For the owners: they tell potential tenants not to put an offer if the offer in mind is slightly below what is advertised. They did this to me on multiple properties and in the end I ended up renting an apartment I viewed 2 months earlier for a lower rent that I was told “not bother putting an offer”. In the meantime the flat stayed empty, so it was a loss for the owner from every angle.
Zeynep · 25 September 2024
Agent replied · 25 October 2024
Dear Zeynep,
Thank you for sharing your feedback and concerns. We genuinely regret to hear about your dissatisfaction with our services. At London Capital Homes, we strive to provide a smooth and transparent experience for all our tenants and property owners, and we take your feedback seriously.
Concerning the return of your deposit, we understand your frustration. The delay in returning the deposit can be distressing, and we are committed to resolving this matter promptly. Our team communicated the requirements for utility billing and property conditions, and we expect tenants to fulfill these obligations as part of the tenancy agreement. However, we acknowledge that there may have been gaps in communication, and for that, we apologize. We have expedited a thorough review of your case to ensure all outstanding matters are addressed swiftly.
Council Tax: You mentioned that you have moved abroad and no longer have access to your mail. While we understand this can be challenging, we informed you on August 1, 2024, of the requirements concerning utility billing. Moving abroad does not exempt tenants from their responsibilities related to bills incurred during their tenancy. We are not responsible for your council tax billing, and it is important that all outstanding bills are settled before the deposit can be returned.
Utilities: We provided a welcome email when you first moved in, which included information on the procedures to follow at the end of your tenancy. We recognize that you informed the utility companies of your move-out date; however, it is important to note that the tenancy officially ends as per the agreed contract terms, not based on your move-out date. This discrepancy has caused difficulties with the utility bills, and unfortunately, we cannot rectify this on your behalf.
Heating: You mentioned that the heating account was left at a zero balance upon your departure. We need tangible proof of this zero balance, as verbal or written statements without evidence are not sufficient for our records.
Electricity and Water: You stated that all circuits were turned off and no additional consumption occurred after you moved out. While you are aware of the standing charges, it is important to clarify that the standing charges continue to accrue regardless of whether the property is occupied. Any discrepancies in billing need to be addressed with the utility companies.
Deposit Deduction: We aim to be fair in our deductions from your deposit. It seems there were misunderstandings about the responsibilities and timeline. We regret if this has caused any inconvenience, but all deductions are made in compliance with the terms of the tenancy agreement.
We appreciate your patience and would like to assure you that we are committed to resolving this issue amicably. Thank you for bringing these issues to our attention. We value your feedback and are committed to improving our services.
Best regards,
London Capital Homes
★★★★★ 5/5
GoogleA highly dependable company, their service process is meticulously designed, ensuring an exceptionally smooth experience from the moment you decide to move in. Upon confirming your stay, they promptly liaise with the flat's concierge to guarantee everything is prepared. This direct communication not only saves time but also eliminates potential communication barriers.
Upon arrival at the flat, the key handover is executed seamlessly with minimal waiting time. This efficiency allows for a swift settling-in process, enabling you to enjoy your new home immediately. Additionally, the agency is remarkably responsive to messages, whether via phone, email, or instant messenger, consistently addressing your queries and needs promptly. This responsiveness provides significant peace of mind and satisfaction throughout the rental process.
Medea · 25 September 2024
Agent replied · 25 October 2024
Hey Medea,
Wow, thank you so much for the 5 stars! We're over the moon that you had a great experience. We're always striving to get better and deliver top-notch service. Your support keeps us motivated!
Best,
London Capital Homes
★★★★★ 5/5
GoogleI had an excellent experience with London capital homes while looking for a rental property. From the initial inquiry to the final signing, the team was incredibly professional, patient, and efficient. Special thanks to London capital homes for their expertise and dedication. They understood the market well and recommended properties that perfectly matched my needs. During the viewing process, London capital homes was thorough in answering all my questions and made sure I was fully informed about the property. The entire rental process was smooth, and the contract terms were clearly explained. Overall, I’m extremely satisfied with the service I received, and I would not hesitate to recommend London capital homes to anyone looking for a place to rent!
Lu · 25 September 2024
Agent replied · 25 October 2024
Dear Jinwei,
Thank you for your 5-star review. We are delighted to hear that you were pleased with our service. We are continuously striving to improve and your feedback reassures us that we are on the right path. We appreciate your support and trust in LCH.
Warm regards,
London Capital Homes
★★★★★ 5/5
GoogleI rented an apartment from London Capital House Limited and I would also like to thank Lina as she was very helpful and responsive. The apartment was exactly as described
Soliman · 18 October 2024
Agent replied · 25 October 2024
Dear Soliman,
Thank you for your 5-star review. We are delighted to hear that you were pleased with our service. We are continuously striving to improve and your feedback reassures us that we are on the right path. We appreciate your support and trust in LCH.
Warm regards,
London Capital Homes
★★★★★ 5/5
GoogleGreat experience renting a flat, everything was really fast and easy. Wesley and Lina were super helpful and made the whole process a breeze even though I was abroad when renting. Can definitely recommend!
Yuyin · 25 July 2024
Agent replied · 24 August 2024
Hi Yuyin,
We know there’s always room to grow, and we’re committed to improving and delivering top-quality service. Your feedback encourages us to keep doing our best.
Best wishes,
London Capital Homes
★★★★★ 5/5
GoogleI recently rented an apartment in central London through London Capital Homes, and I’m super impressed. Their team was incredibly professional and friendly. I especially want to shout out Jerry, the agent who handled my case. He was so attentive and helped me find a place that perfectly matched what I was looking for. On the day of our viewing, he even showed up early to make sure everything was ready.
The apartment’s location is fantastic, just a five-minute walk to the nearest tube station, and there are plenty of restaurants and shops around. The place itself is really modern, with a well-equipped kitchen and spotless floors. What really surprised me was that the landlord provided a super useful list of furniture, so moving in was a breeze.
From the initial consultation to signing the lease, everything was smooth and efficient. Even when we hit a few bumps along the way, they sorted everything out quickly. I’m really happy with the service from London Capital Homes and will definitely turn to them again for any future renting needs!
Huang · 10 August 2024
Agent replied · 24 August 2024
Dear Kexin,
It’s heartening to know that our efforts are appreciated. Although we strive for perfection, we recognize there is always room for growth. Your positive feedback motivates us to keep improving.
Sincerely,
London Capital Homes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
