Trusted Agent profile · London
★★★★★
347 reviews across 1 platform
25, Wilton Road, London, SW1V 1LW
London Capital Homes's office in London, at 25, is rated 4.1 out of 5 across 347 reviews on 1 platform, including 347 Google reviews rated 4.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleGreat help, Malak was excellent and helped me secure my new apartment. Would highly recommend
Dear Rasheed, Thank you for your generous 5-star review. We are pleased to hear that our services met your expectations. While we recognize that we are not perfect, we are dedicated to continual improvement to provide the highest quality property management services in the UK. Your feedback is greatly appreciated. Kind regards, London Victoria Groups
5/5
Google“Wesley was one of the most professional agents I’ve ever worked with! From the initial inquiry to signing the contract, his communication was always efficient, and the entire process was smooth and fast. Thank you, London Capital Homes!”
Hi there, Thank you so much for the 5 stars! We’re always working to improve and deliver the best service possible. Your support means a lot to us! Best, London Capital Homes
5/5
GoogleMalak Lahlou is a very good person. She helps me rent a good property. She is very kind. Every time I have a question, she replies me kindly and quickly, and helps me a lot.
Dear Zeping, Thank you for your generous 5-star review. We are pleased to hear that our services met your expectations. While we recognize that we are not perfect, we are dedicated to continual improvement to provide the highest quality property management services in London. Your feedback is greatly appreciated. Kind regards, London Victoria Groups
5/5
GoogleI, as property professional, have been dealing with a large number of property agencies and agent across the UK but my experience with London Capital Homes Limited was really satisfactory in terms of organisation, coordination and rapidity with high level of professionalism. The number of properties they have and they manage is enormous that you would definitely find the property that matches your requirements with them. Their staff are highly professional and caring, I have to mention the name of a couple of them Mr. Wesley and Mr. Waleed Ibrahim who understand how to make the journey towards renting without fault all in adhering to their regulations and policies! All I can say, thank you so much and I will never hesitate in recommending you to anyone looks for property to rent or to purchase.
Dear Mr Kale, Thank you for your positive review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team! We are so glad you had a positive experience with Wesley and Waleed.
5/5
GoogleI just moved in a new place with London Victoria Group. I had some issues when I started settling but maintenance Team supported me strongly and actively, and it solved these problems quickly. I appreciate the team especially David!
Dear Masa, We're thrilled you had a great experience with us. We know there's always room for improvement, and we're constantly working on delivering the best service possible. Your feedback means the world to us! Cheers, London Victoria Groups Ltd
1/5
GoogleTheir property manager David Turickzi is often unresponsive, difficult to work with, and does not address issues in a timely manner. Sent a complaint to Xiaowen, their director, and complaint also ignored.
Dear GG, Thank you for your feedback, and we apologize for any inconvenience caused. We regret that we were unable to locate your email in our complaint inbox and therefore could not respond promptly. To ensure a timely response in the future, please be sure to use the official contact email provided on our website for any complaints. We take responsibility for any issues experienced, and we have asked the relevant team members to reflect and improve. We are committed to continuously enhancing our services and appreciate your understanding. Kind regards, London Capital Homes
1/5
GoogleMy tenancy was originally with another agent, but transferred for the last few months I was there. Those few months were appalling, their ability to manage people personal data is shockingly poor, they couldn’t even get my name right in emails, and on more than one occasion sent me emails intended for others. If I were staying in the apartment any longer, I would have complained about the data protection issues to the information commissioners Office. I can see from the responses they have made below to other peoples negative reviews, that they still don’t understand their obligations under GDPR, as they are openly sharing people data on Google reviews. I would avoid for this reason.
Dear Lee, Thank you for your feedback. We apologize sincerely for any inconvenience caused due to data discrepancies that arose from an unexpected delay in system updates. However, we would like to clarify that the wording used in the email is a general term addressing all tenants and was not intended to misidentify you. We encourage you to read through the full context to avoid any misunderstandings. Additionally, we kindly remind you to fulfill the obligations specified in your tenancy agreement, and we will continue to carry out our responsibilities accordingly. We take full responsibility for the issues raised and have asked the relevant team members to reflect and improve. We are committed to continuously enhancing our services and appreciate your understanding. Kind regards, London Capital Homes
1/5
GoogleIncompetent and dishonest. I rented with LCH for around 2 years. Avoid these people like you avoid the plague. They do not respond to any emails and stop taking calls after they secure your deposit. On the day of moving in they incompetently gave concierge the wrong details and I was stuck outside for a few hours unable to get access. No response from LCH. Throughout my tenancy there were number of issues, they do not respond at all. To the extent that I fixed some of these issues from my own pocket. On moving out they tried to charge me for light bulb issues which I had emailed them 3 times in the preceding 9 months!!!! Imagine the cheek!!! I threatened to take action and they refunded me my entire deposit. I wasn’t going to leave a bad review as I thought i just want to move on from this nightmare. Until they called me a “scammer” because the TDS had an internal error where my email to cancel the dispute wasn’t received. Imagine how unprofessional you have to be to call someone a scammer without seeking enquiries with them first. Absolutely flabbergasting. All in all a bunch of incompetent, dishonest, self serving, unprofessional individuals. Do not rent with them, I repeat DO NOT RENT with them!
Dear S A, Thank you for sharing your feedback, and we are truly sorry to hear about your experience with London Capital Homes. We take all customer comments seriously and are committed to continually improving our services. At London Capital Homes, we strive to provide high-quality service and support to all of our tenants. We regret that you did not experience this during your tenancy, and we apologize for the communication issues you faced. We understand your frustration and will be investigating the matter internally to ensure we respond more effectively in the future. Regarding the issues you encountered during your move-out process, we sincerely apologize. It is never our intention to treat tenants unfairly, and we are glad we were able to resolve your deposit matter after further discussion. We value your feedback and will use it to improve our services moving forward. If you have any further concerns, please feel free to contact us via our official complaint email on the website. We will respond to your inquiry as soon as we receive it and work to resolve any outstanding issues. Thank you once again for bringing this to our attention. Sincerely, London Capital Homes
1/5
GoogleBeware: LCH Letting Agency Is a Nightmare! If you’re considering renting with LCH, do yourself a favor and keep looking! My friend had a two-year horror story with these people. Right from day one, they messed up. They gave the concierge the wrong info on move-in day, leaving him locked out for hours with no response to his calls or emails. Not a great start, right? But it didn’t stop there. Anytime something went wrong in the apartment, LCH was totally MIA. Emails? Ignored. Calls? Unanswered. My friend ended up fixing things out of his own pocket just to make the place livable. Fast forward to move-out day, and they tried to charge him for things he’d already reported, like a simple light bulb issue he’d emailed about three times over the previous nine months. It took him threatening action for them to finally return his deposit. The cherry on top? When there was a TDS system error that failed to cancel the dispute, LCH jumped to the wild accusation of calling him a “scammer.” They didn’t even bother to ask him for clarification! This agency is unresponsive, unprofessional, and downright disrespectful. Save yourself the trouble and rent with someone else. Trust me, LCH isn’t worth the headache!
Dear Ridwan, Thank you for sharing your feedback. We’re truly sorry to hear about the frustrations your friend experienced with LCH. At LCH, we are committed to offering responsive, professional service to all our tenants, and we regret that we fell short in this case. We value all feedback as an opportunity to improve, and we thank you for bringing these issues to our attention. If your friend would like to discuss any of these matters further, we are always available to assist through our official complaint channels. Sincerely, London Capital Homes
1/5
GoogleIf you value your time, money, and sanity, I strongly urge you to avoid LCH Letting Agency at all costs. This agency embodies everything wrong with the letting process in London: unresponsive, unprofessional, and utterly incompetent. From move-in to move-out, dealing with LCH is a constant uphill battle. Their inability to provide even basic communication is shocking, calls and emails are routinely ignored, leaving tenants stranded with unresolved issues. Maintenance concerns are outright dismissed, forcing tenants to shoulder the burden of repairs themselves. It’s clear LCH has no interest in fulfilling their legal or professional obligations to their clients. The negligence doesn’t end there. LCH seems to make a habit of exploiting tenants financially, as evidenced by their outrageous attempt to charge for issues that had already been reported numerous times. It’s beyond unacceptable that tenants are forced to fight tooth and nail for their own deposits, funds that LCH seems intent on withholding through any means necessary, including baseless accusations and mismanagement of official systems like TDS. The blatant disrespect shown to tenants is the final insult. Accusing a tenant of being a “scammer” due to their own error is a glaring example of their arrogance and inability to take accountability for their mistakes. LCH operates with an appalling lack of integrity and professionalism. Their actions (or lack thereof) suggest a complete disregard for the people they are supposed to serve. Renting through this agency will likely result in endless stress, financial losses, and wasted time. Spare yourself the headache and look elsewhere.
Dear Fahd, Thank you for sharing your feedback. We’re truly sorry to hear about the frustrations you experienced with LCH. At LCH, we are committed to offering responsive, professional service to all our tenants, and we regret that we fell short in your case. We value all feedback as an opportunity to improve, and we thank you for bringing these issues to our attention. If you would like to discuss any of these matters further, we are always available to assist through our official complaint channels. Sincerely, London Capital Homes
5/5
Google“Excellent service from London Capital homes! The company is top-notch, and Wesley is a standout agent, professional, responsive, and dedicated. His expertise made the entire process smooth and stress-free. Highly recommend!”
Dear Kuok, Thank you for your fantastic 5-star review! We're thrilled to hear you had a positive experience. We know there’s always room to grow, and we’re committed to improving and delivering top-quality service. Your feedback encourages us to keep doing our best. Best wishes, London Capital Homes
5/5
GoogleWaleed has been an exceptional landlord, truly one of the finest I've had the pleasure of dealing with. His approach is refreshingly direct and his willingness to assist is unparalleled, a gem that's hard to come by in London. I wholeheartedly endorse his services to all; after engaging with numerous companies, the quality of service received here stands out remarkably. My sincere gratitude to Waleed for ensuring a seamless and hassle-free experience.
Dear Kilton, Thank you for your positive review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team! We are so glad you had a positive experience with Waleed.
5/5
GoogleWorking with Wesley was a pleasure! He was always available to assist and provided clear communication throughout the entire process. London Capital Homes delivers excellent service.
Dear Pite, Thank you for your generous 5-star review. We are pleased to hear that our services met your expectations. While we recognize that we are not perfect, we are dedicated to continual improvement to provide the highest quality property management services in London. Your feedback is greatly appreciated. Kind regards, London Capital Homes
5/5
GoogleAbsolutely love London Capitals Home! The store offers a unique selection of high-quality, stylish home decor and furniture that perfectly blends modern design with timeless elegance. The staff are incredibly friendly and helpful, they really take the time to understand what you’re looking for and offer great recommendations. I found some beautiful statement pieces that completely transformed my living space. Highly recommend for anyone looking to elevate their home with distinctive, well-crafted items.
Dear Nail, Thank you for your generous 5-star review. We are pleased to hear that our services met your expectations. While we recognize that we are not perfect, we are dedicated to continual improvement to provide the highest quality property management services in London. Your feedback is greatly appreciated. Kind regards, London Capital Homes
5/5
GoogleWe chose London Capital Homes as lettings agent for our property, and they promptly secured a quality tenant for us within a week, even during the off-peak rental season. Tommy and his team handled every step of the letting process professionally, seamlessly, and hassle-free.
Dear Nora, Thank you for your generous 5-star review. We are pleased to hear that our services met your expectations. While we recognize that we are not perfect, we are dedicated to continual improvement to provide the highest quality property management services in London. Your feedback is greatly appreciated. Kind regards, London Capital Homes
5/5
GoogleJerry was absolutely fantastic from start to finish. From my initial enquiry regarding the rental of a property to the show round, he was really on it. Prompt, polite and knowledgable. As we went through the final process of me becoming a tenant and was great on the day I moved in. Well done Jerry, you're a star!
Hi Bare, We're so grateful for your kind words. We know we're not perfect, but we genuinely try our best to improve and provide the best service we can. Your feedback is invaluable to us. Warm regards, London Capital Homes
5/5
GoogleHighly recommend London Capital Homes! A special thanks to Wesley, who maintained excellent communication throughout and provided professional advice, making the rental process stress-free.
Hi K, Thank you so much for the 5 stars! We’re always working to improve and deliver the best service possible. Your support means a lot to us! Best, London Capital Homes
5/5
GoogleAli was very helpful throughout and considerate to first time private renters.
1/5
GoogleAvoid at all costs, unprofessional and dishonest. I had an incredibly frustrating experience with London Capital Homes. After viewing a property, I made an offer and paid a holding deposit, which was accepted to "secure the property." Just two days later, the estate agent told me the terms had suddenly changed, I was now expected to pay 12 months' rent upfront, and the landlord had allegedly declined my offer. In reality, they had gone behind my back and accepted someone else's offer, using the change in terms as an excuse to turn mine down. To make matters worse, they are now refusing to return my holding deposit, despite multiple follow-ups. I met all the requirements initially agreed upon, yet I’ve been left out of pocket due to their shady practices. Completely untrustworthy and unprofessional - steer well clear.
Dear Charlie, Thank you for your feedback, and we sincerely apologise for the experience you had. We understand your frustration, and we’re truly sorry for the miscommunication regarding the offer process.We are actively reviewing our internal procedures to ensure better transparency and timeliness in our communications moving forward. Your experience is not the standard we aim to deliver, and we appreciate you bringing it to our attention. If you’re open to it, we’d welcome the chance to speak with you directly and see if there’s anything we can do to make things right. Please feel free to reach out to us through the complaints procedure outlined on our official website. Kind regards, London Victoria Groups Ltd
5/5
GoogleI had a really positive experience working with Lina on behalf of the company during my flat search. From the initial viewing to all the follow-up confirmations and onboarding, she was incredibly supportive, responsive, and kind throughout. I really appreciated her candid and approachable style, she made the whole process feel much less stressful. What stood out most was her enthusiasm to find solutions and ensure the approach worked well for both me and the landlord. It felt like she genuinely cared about finding the right fit, not just closing a deal. Highly recommend working with her, and the company!
Hi Yi, Thank you so much for the 5-star review! It’s wonderful to hear you had a positive experience. We’re always striving to improve and deliver the best possible service. Your feedback means a lot to us and helps us keep pushing forward. Best, London Victoria Groups
5/5
GoogleGreat service from David and team. Just moved into a property with my 5 year and all is good so far. Thank you David and team
Dear Lisa, Thanks a ton for the 5-star review! We're thrilled you had a great experience with us. We know there's always room for improvement, and we're constantly working on delivering the best service possible. Your feedback means the world to us! Cheers, London Victoria Groups Ltd
5/5
GoogleIt is a very good and responsible company and one of the staff Wesley is professional, effective and friendly. Highly recommended!
Dear Brison, Thank you for your 5-star review. We are delighted to hear that you were pleased with our service. We are continuously striving to improve and your feedback reassures us that we are on the right path. We appreciate your support and trust in LCH. Warm regards, London Capital Homes
5/5
GoogleDealt with Malak and it was good communication and everything was efficient. Exactly what you need from an agent.
Hey Qiuyang, Wow, thank you so much for the 5 stars! We're over the moon that you had a great experience. We're always striving to get better and deliver top-notch service. Your support keeps us motivated! Kind regards, London Victoria Groups
5/5
GoogleWorking with Jerry from London Capital Homes was a game-changer! He was not only incredibly knowledgeable but also attentive to every detail throughout the entire process. Jerry took the time to understand exactly what I was looking for, and his recommendations were always spot on. His professionalism and warm personality made what could have been a stressful experience feel easy and enjoyable. He kept me informed at every step, and I felt fully supported. If you’re looking for a property expert who truly goes the extra mile, Jerry is your guy. Couldn’t recommend him more highly!
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