Life Residential London reviews

★★★★★ 3/5

Google

I’m not fully satisfied with the agency overall, especially regarding how they handled the contract and managed the issues I encountered during my tenancy. The constant change of managers following my case made the experience inconsistent and frustrating. However, I want to highlight the excellent support received from Luca Safari. I give him 5 stars. He consistently addressed every matter with professionalism and efficiency, always providing solutions or clear responses. In the final month of my contract, he followed my situation very closely and ensured everything was handled properly. I truly appreciate his dedication and support.

Renato · 7 December 2025

★★★★★ 5/5

Google

I have been working with Jonathan Pearson for a few weeks now. After interacting with several other agents, Jonathan was the first to truly advocate for me to ensure I got the best apartment and deal possible. No other estate agent showed such dedication, and as a result, I have been able to secure my dream apartment, in my dream building, with my dream view, all within my budget. Thank you, Jonathan. I can't wait to move in!

Alexander · 10 April 2024

★★★★★ 5/5

Trustpilot

Rosita was very responsive and…

Rosita was very responsive and understood our problem with the shower head and followed up in a timely manner by checking with the landlord company, arranging the handyman, and replacing the old part. This problem that affected the quality of our life immensely was rectified with her timely support and it means a lot to us so I’m leaving the review for her to get the appropriate recognition and gratitude!🙏 Thank you Rosita

Hoon · 11 July 2024

★★★★★ 5/5

Trustpilot

The requirement from Luca is clear and…

The requirement from Luca is clear and easy to cooperate with.

Zd · 21 May 2026

★★★★★ 5/5

Google

Vanessa has been superb throughout - very attentive and never felt too persistent. A pleasure to speak with!

Eren · 26 March 2026

★★★★★ 5/5

Google

Bethany and Connor were very helpful and super nice. Excellent service from them, very responsive and active.

Aziza · 26 March 2026

★★★★★ 5/5

Trustpilot

Luca Safari has provided great service…

Luca Safari has provided great service as property manager managing my rental flat. He is consistently professional, responsive and reliable in dealing with any issues and queries that arise. Communication is always prompt and clear and matters are handled efficiently.

Susan · 16 September 2026

★★★★★ 5/5

Trustpilot

Mr Bilal Khalid

Immediate responce to any matters that need to be addressed with regards to the said property. In addition, Mr Bilai has personally ensure that all queries are fully resolved without delay thus enhancing and projecting Life Residential, an excellent Letting Agent in the UK Property Market

HOCK · 6 August 2026

★★★★★ 5/5

Trustpilot

Rosita Kausiute: Recommendation

I commend Rosita Kausiute. Recently there has been a tricky issue with one of my properties. Her professionalism, insight and common-sense have made all the difference. Her approach is always proactive and thought through and she has my full confidence.

Mark · 13 September 2026

★★★★★ 2/5

Google

PRE-TENANCY: Marie helped me and my sister secure an apartment in the area in mid-August 2021. She has been a great help in doing so. Throughout the lettings process, she has been very timely in communicating between us and the landlord, and pushing the process forward. I definitely hope our future lettings can be onboarded by Marie should the opportunity arise so. POST-TENANCY: Our experience with LIFE went down since. We asked for a renewal in the second year of our tenancy two to three months in advance, only to be ignored for more than a month. Suzanne Jupp was unprofessional in which she sent us the email to the landlord to us (with zero understanding that we were the tenants) recommending the lease price to go up to 3.15-3.35k pcm from 2.9k pcm, only for Harry Free to only come back three weeks before lease expiry to ask for 3.7k pcm for lease renewal, and then called us and sent multiple emails to chase us for a decision when they refused to open negotiations earlier on. Furthermore, LIFE's agents took us almost 3 months to get our deposit back, despite there having zero deductions at all. Whilst Marie (who has since left) did a great job, the property managers (Abigail Shanks and then Lorretta Boutwell after Abigail was promoted) have left much to be desired. In fact, throughout the two years around, the property managers did virtually nothing with any of our concerns. Loretta even went on leave three times from check-out to getting out deposit back, and didn't delegate her work to anyone else which meant we had to repeat our story again and again to get through what shouldn't be a labyrinthine process (between me and my sister, we've collectively rented 5 times here before this lease). She tried to charge us for cleaning from our deposit even though we paid in advance and she acknowledged it in her prior emails. Even the one who was asked to take the matter up went on leave and didn't delegate their work, which meant more repeating. The entire team need more training in general.NegativeResponsiveness, Quality, Professionalism

Melvin · 14 December 2023

★★★★★ 5/5

Google

Jonathan kept me updated during the entire process, making things easy to follow and understand.

Sarah · 26 March 2026

★★★★★ 5/5

Google

Herve was really friendly and approachable with navigating my tenancy renewal process. Highly recommended.

Khairat · 2 April 2026

★★★★★ 5/5

Trustpilot

Katie Lewis was great with her swift…

Katie Lewis was great with her swift responses and general communication. She Ensured a smooth process when it came to the return of funds, shout out her !

Moncef · 1 December 2025

★★★★★ 5/5

Google

Antonia has been incredibly supportive throughout our enquiries and the house viewing process, where she promptly addressed all our questions and concerns. She is approachable (easy to chat with) and has been transparent about the entire process - in terms of what to expect - and she also regularly checks in with us to ensure everything is going smoothly.

Jia · 4 December 2024

★★★★★ 5/5

Trustpilot

Extremely efficient and personable service

As a landlord I find them extremely efficient and personable. Whenever I have an enquiry they answer the phone promptly and deal with it in a swift and professional manner. The same with emails.

Caro · 2 October 2026

★★★★★ 5/5

Google

Anna Uvalic has been my letting consultant for my recent move in Arena Tower. Anna has provided me a smooth and flawless move in experience. Everything was timely and hassle free right from viewing procedure to handover process. I strongly recommend Anna experience in Letting consultancy. Wishing Anna all the very best. Thanks Anna again for the best customer experience enabled

Harrison · 11 October 2024

★★★★★ 5/5

Trustpilot

Water Leakage Problem

My property manager (for this case) was Riley Buckley and she has been excellent. After I reported a water leakage issue in my apartment Riley was very prompt to get a contractor arranged to look into it. She gave me timely updates, was good with follow-ups and kindly suggested a few alternatives to the problem. Thankful to her timely response and action on this

Sangat · 15 August 2024

★★★★★ 5/5

Google

Payge has been amazing in assisting me to find my new home! She is highly reliable, very prompt, transparent and empathetic. She took care of every single detail of the renting process and made the transition to my new home so much smoother and enjoyable! I hope I’ll catch up with her soon over a cup of tea as she’s absolutely lovely. 🥰 …

Alice · 5 August 2024

★★★★★ 5/5

Trustpilot

Luca Safari carried out the 6 month…

Luca Safari carried out the 6 month inspection he was the nicest and most professional agent I've dealt with in life residential. He quickly and competently addressed any questions I had and was able to accommodate a time I was available.

Rebecca · 2 August 2026

★★★★★ 5/5

Google

Curtis Panda is a very good agent, very professional, enthusiastic and patient. Thank him for helping me find a satisfactory house.

Jay · 21 December 2025

★★★★★ 1/5

Trustpilot

Once moved in, if things go wrong, don't expect much support

I rented a flat through Life Residential after being promised concierge services and proper management of the private areas around the building. Unfortunately, neither was delivered, which made living there during the day and even in the early evenings an unpleasant experience.

Chris · 19 July 2026

★★★★★ 5/5

Trustpilot

Outstanding Property Manager, Rosita Kausiute is Simply the Best!

We’ve been renting our home in Greenwich since September 2022, and from day one Rosita Kausiute has made the entire experience feel effortless. In what can often be a stressful landlord-tenant relationship, she has consistently gone above and beyond to ensure we feel looked after, heard, and valued.

Periklis · 3 June 2026

★★★★★ 5/5

Google

Big thanks to Bethany J, total professional.

Justin · 11 April 2026

★★★★★ 5/5

Google

My partner and I chose to work with Life residential to sell our flat. Our agent Robert was extremely pleasant and helpful at all times , and the agency as a whole was professional, responsive, and always aimed to provide us with the answers we needed. Thank you very much to Robert and the team for all your help. Sharlyn & James

Sharlyn · 27 July 2024