Life Residential London reviews

★★★★★ 5/5

Google

We had a great experience with Life Residential, from arranging the viewing, throughout the negotiation process and confirming our tenancy and moving in, James was helpful, friendly and professional from start to finish. The agency were great on move in and we got to meet our property manager on move in, which has never happened at any other agency. They included a welcome package including manuals for all appliances and sent us an email to see if we had settled in. They made the whole process stress free and we can't recommend them enough!

Carly · 22 June 2018

★★★★★ 5/5

Trustpilot

Efficient and Fuss-free

Abby Gooptu from the Renewal Department has helped with a seamless rental renewal for me and my tenant. Process was smooth and clear every step of the way. Thank you Abby and Life Residential, you are making the fees we pay worthwhile.

Aaron · 23 April 2024

★★★★★ 5/5

Trustpilot

Ludmila Carvalho was proactive in securing our renewal

Ludmila Carvalho was proactive and secured our renewal well in advance of the lease expiring. We greatly appreciate her professionalism and efforts to retain our existing tenant under mutually agreeable terms.

Anne · 28 October 2024

★★★★★ 5/5

Trustpilot

Luke Parker has continually been…

Luke Parker has continually been excellent from the start of our tenancy, no problem has been to to big and he has always sorted everything instantaneously, having a property manager like Luke has made our tenancy a joy. Thanks Luke.

Myles · 27 May 2024

★★★★★ 5/5

Google

We had a great experience with life residential, specifically Mark Poole. He was professional, paid attention to the details and made sure all our queries were handled as soon as possible. It was a pleasure working with him as our point of contact.

Mia · 16 December 2025

★★★★★ 5/5

Trustpilot

My Property Manager Llinca Loanovici…

My Property Manager Llinca Loanovici was great in organising for some issues to be resolved at my flat. She was fast, efficient and her assistance was exceptional. She liaised with Contractors to arrange booking for when was suitable for me and the issues were resolved in no time at all really. very happy with the service she provided.

Pam · 7 March 2023

★★★★★ 5/5

Trustpilot

Highly recommended Real Estate Agent

I would like to thank Thomas for managing my property in London. I appreciate and acknowledge the time and effort he makes to ensure any issues are attended to and resolved. When Thomas came to Hong Kong, he organised a meeting with me to discuss my property. It was very constructive and helpful. Thomas is always extremely responsive to my emails and will personally visit my property to make sure things are in working order. I highly recommend Thomas from LiFE Residential if you want your property in the best hands.

KC · 5 December 2023

★★★★★ 5/5

Google

I've been very impressed with LiFE residential. A lot of care was taken over Covid precautions during the viewing, and Aiste was very helpful in terms of providing information both during and after. There was a lot of information provided throughout and the guides to renting were particularly helpful. Everything since moving in has also been great in terms of ease of getting keys, inventory etc. Would highly recommend!PositiveResponsiveness, Quality, Professionalism

Victoria · 21 June 2021

★★★★★ 5/5

Trustpilot

Will go above and beyond to help sell your place

We recently sold a flat through Life Residential and I cannot recommend the team highly enough. Molly and Will went above and beyond to help with the sale! Their professionalism and level of care was superb. If we didn't have them help coordinate the sale and liaise between the solicitors the whole process would have taken a lot longer. I can't thank them enough for everything they did and always being available to answer questions and making it happen. I'll be eternally grateful, thank you!!!!

Crissy · 27 November 2023

★★★★★ 5/5

Google

Just wanted to say a big thank you to Jose, Matt and the team at Life, after an awful situation and almost being left without a place to live with 36 hours notice, they were a massive help in resolving the situation and I was kept whole for the costs that I had incurred. Ongoing correspondence during my tenancy was prompt and helped in sorting out any issues I had, I would definitely recommend Life as a property Agent!

Russell · 22 June 2018

★★★★★ 4/5

Google

I recently used the service from this estate agent to rent out a flat and was very pleased with the outcome. The agent was very knowledgeable and helpful throughout the process. They provided clear and timely advice and kept me informed of the progress. Many thanks to Ervis and James, from a happy customer.

Chi · 21 June 2023

★★★★★ 5/5

Trustpilot

Tenancy extension

We would like to thank Abby for the help and support provided for the extension of our tenancy.Our questions and doubts were fully and promptly answered even during the weekend.We had an excellent experience

Francesco · 18 August 2024

★★★★★ 5/5

Trustpilot

Thank you, Thomas

Thomas is our managing agent for our property and he is a godsend. He took over the management of our property at the time of the expiration of the lease some 18 months ago and the tenants had left the place with inventory missing, many areas of the flat damaged and dirty. Thomas, without fuss went about getting tradesmen in to make good the place, getting funds from the deposit bond to pay for the same. We were at peace knowing that Thomas was in control of the situation. A very positive start to our landlord/managing agent relationship with Thomas.Thomas is a good communicator setting out facts and explaining situations, and outlining the rights and obligations of both the tenant and the landlord with clarity and neutrality. I appreciate his approach of setting out the ways and reasons for those ways in resolving tenant's complaints or requests. He made decision making very easy through the clear explanations. He approaches each problem (such as complaint from the tenant) without bias or prejudice but with fairness and pragmatism.He attends to problems with efficiency and effectiveness. When consent is given for repairs to be done within days the repairs are attended to. There is no hesitation or delays in whatever Thomas agrees to do.We appreciate Thomas' care and attention in the management of our property and it gives us great pleasure in writing this review.We thank Thomas for his great work.

May · 2 November 2023

★★★★★ 5/5

Trustpilot

Excellent experience with Riley Buckley

My property manager Riley has been extremely responsive and helpful since I moved into my new rental flat. Her communication is excellent and always follows through with our requests. Thank you Riley!

Meg · 6 September 2024

★★★★★ 5/5

Trustpilot

Sally Richardson was exceptional!

Sally Richardson was exceptional! As Aussies relocating to London, our move and tenancy wasn’t entirely straight forward. Sally helped us secure an apartment ahead of our UK arrival - we had so many questions to which Sally always promptly responded. She was just so helpful, patient and friendly which really helped make our move as easy as possible.

Matthew,Brown · 6 January 2023

★★★★★ 5/5

Trustpilot

LiFE Residential Nine Elms Riverside Estate Agents

It has been four years since we rent our flat from Life Residential. Always helpful and professional team. I would highly recommend them. In the beginning Mr Endrit Zefi helped us a lot to find a great flat in St. George Wharf and this year Mr Kalidass Uvaraj was really helpful with our renewal. Thanks for all your help.

Amir · 26 November 2022

★★★★★ 1/5

Trustpilot

WOST EXPERIENCE EVER

I have had an absolutely appalling experience with Life Residential. It has been 33 days of pure frustration dealing with ongoing issues in my flat, and the lack of resolution is beyond unacceptable.From day one, the flat has had multiple faults, ranging from minor inconveniences to major problems that should have been addressed immediately. Instead, I’ve been met with nothing but delays, excuses, and unprofessional behavior. The management’s lack of accountability and the endless runaround has turned what should have been a comfortable living situation into a nightmare. I strongly advise against using Life Residential if you value your time, money, and peace of mind.Until these issues are resolved, I cannot in good conscience recommend Life Residential to anyone. This experience has been nothing short of a disaster.

Chaitanya · 3 September 2024

★★★★★ 1/5

Trustpilot

Poor Communication

the communication is so bad with this company. trying to arrange a flat viewing seems near impossible. only one customer service agent has been helpful. No point having advertisements for properties if you can't even update potential tenants about re-scheduling a flat viewing or to alert them a property has been sold. It's really unprofessional, and for someone who comes from a retail background, this company does not care for potential tenants or to even respond back to simple enquiries which is a shame because the properties advertised appear decent. Pathetic.

Ven · 3 September 2024

★★★★★ 5/5

Trustpilot

Absolutely love the property agents…

Absolutely love the property agents Gina and Shauna for helping us out with EVERYTHING!! Replacing the washing machine and the sofa of the property urgently. Everything was smooth and wonderful!! They were very kind and understanding. The landlords are brilliant too!! Nothing would have been replaced without their understanding, funding and their trust in us. Highly recommendable!

Shifa · 2 February 2023

★★★★★ 4/5

Google

Had a very good experience with these agents in renting my place.They were so willing to help and fast in their service.I had everything about the apartment sorted within a week,absolutely brilliant.I have no reservations in recommending them particularly Lorraine and Eduard,these guys are great.

Chioma · 23 December 2023

★★★★★ 5/5

Trustpilot

Effective and Proffesional

We have been renting with Life Residential for the last couple of years, and it has been a great experience all around. Every time we've needed assistance, they've always come up with the quickest and best solution. A big thank you to Abby Gooptu for all his patience and kindness - We recently renewed our current contract, we had some difficult situations that were difficult to deal with, and Abby helped us through the entire process and managed the whole situation very effectively and professionally. Overall, I had a great customer experience and would recommend it to anyone.

Manuel · 13 October 2023

★★★★★ 5/5

Google

Maria was so helpful in finding us our new flat! She helped us through every stage of the process and made it very easy for us as first-time renters. I'd definitely recommend the company.

Katrina · 25 July 2024

★★★★★ 5/5

Google

Ervis was super helpful and fast responding all throughout the process of finding a flat, providing assistance even after I have moved in. Would highly recommend his assistance.

Kevin · 28 October 2024

★★★★★ 5/5

Trustpilot

Great Experience with Abby Gooptu

Worked with Abby Gooptu on renewing my tenancy. She was very helpful and responsive and helped me finalise the renewal process in less than a day liaising with me and the landlord

Sharif · 21 August 2024