Life Residential reviews

★★★★★ 5/5

Google

As someone completely new to renting in London, I had a lot of questions and concerns, but Jahz was incredibly professional and accommodating throughout the process. He really listened to what I was looking for and helped me find a property that was a great fit. He took the time to explain everything clearly and made me feel confident at every step. His friendly and approachable manner really stood out, and I couldn’t have asked for a smoother experience. Highly recommend!

Cameron · 7 September 2025

★★★★★ 5/5

Google

Bethany was absolutely the best estate agent you could wish for. The viewing to moving in process end to end was very seamless and only took a week and she was there for me every step of the way. She kept me updated with consistent communication during the offer and references process and even made sure everything was working and the property was clean on my move in day. Couldn’t recommend her enough, best estate agent I’ve dealt with!!!!!

Ami · 27 July 2024

★★★★★ 5/5

Google

Jahz was excellent. He was patient, helpful and honest. He found us a deal that worked really well for us and we are very grateful for his hard work and perseverance. Would definitely recommend. 5 stars

Joseph · 18 December 2025

★★★★★ 5/5

Google

Renting in London can be a nightmare and after 3 months of searching we were almost loosing hopes. After another session of going through renting offers, we got a call from Jahzeil Reid and he listened carefully to what we need and personalised the offer for us. Out of 4 apartments he offered, we picked 2 and organized viewings during one day (extremely convenient). Jahzeil was very helpful, professional and responsive at every stage of our renting process, thank you again!

Aneta · 30 May 2024

★★★★★ 2/5

Google

I have rented a lot in the UK, including as a student, and I have never had so much trouble with an agency as I did with Life Residential. I certainly feel sorry for my landlord, as she lives abroad and cannot know how her property is being mismanaged with her money. Life's agents were very professional and responsive right up until I signed on the dotted line and paid my deposit - looking at other reviews here, it seems that landlords receive this friendly, helpful treatment permanently while tenants pay through the nose to receive terrible service. As an example, when I moved in the dishwasher turned out to be broken - when I tried to use it for the first time it flooded the whole flat. Despite me reporting it straight away and following up weekly, it took Life over six weeks to have it fixed. This was one of several issues I unfortunately discovered after moving in, including cupboards full of junk left behind by previous tenants (a blender missing a crucial piece, 8 large scratched-up frying pans...) and furniture that I had been assured was included when viewing the flat being mysteriously missing. Another time, my landlord was due to reimburse me about £75. Although my Property Manager assured me multiple times over email that the payment was on its way to my bank account, it never showed up for two months - and would never have shown up had I not made a formal complaint. Another example is when my toilet - the only toilet in the flat - broke and wouldn't flush. Again I reported it straight away via the ticketing system and also emailed my Property Manager. No action for over three weeks - it came to the point where she was flat-out ignoring my emails asking for any kind of update. It was at this point that I finally made a complaint and was transferred to a new property manager, who called a plumber and tracked down the missing £75. Thank you to Katie, who was entirely competent and professional for the rest of the tenancy. Unfortunately, the problems returned on check-out. The company Life used to do the inventory, Sanbar Property Management, repeatedly strongly discouraged me from being present for the check-out inventory - I really had to insist on being there. However, in the end the clerk was so late arriving to the check-out appointment that I was forced to leave before he arrived anyway. Sanbar used the wrong version of the check-in inventory to do the check-out, resulting in them attempting to charge me out of the deposit for an issue that I had correctly recorded when I moved in. I have now eventually received the deposit back. Overall, my advice to prospective tenants is to keep all communication in writing, keep a good track of any outstanding issues in the property, and familiarise yourself with the complaints process on Life Residential's website. Before I complained, any questions or issues I had required multiple follow-up emails before receiving an answer; not everyone has the time or energy to chase their estate agent like that, so I would advise submitting a complaint sooner rather than later if you have similar issues to me. They clearly do have staff capable of competently managing a property - you may just have to make some noise in order to receive the service you're paying for.

Alice · 21 May 2024

★★★★★ 5/5

Google

Jahz is a superstar!! He was very polite and professional and showed us the properties. We liked the entire experience and highly recommend. Well done Jahz, we have just put an offer

Harsh · 7 January 2026

★★★★★ 5/5

Google

Great experience with Jahz, everything went very smooth from the viewing, referencing and move-in. He was responsive and helpful at all times and made the whole process less stressful for us. Thank you Jahz!

V · 19 December 2025

★★★★★ 5/5

Google

Jahz was very accommodating in arranging a viewing, and we found him informative and helpful without being too pushy.

Harry · 9 April 2026

★★★★★ 5/5

Google

The apartment and community we lived in left us a very good impression, especially Jahz gave us a lot of extra help, whenever we met any problems, we always turned to Jahz for help, and every time he helped us to solve, thank him very much, our living here left us a very good impression is inseparable from Jahz. So we will stay here again next time we come to London. Examples are as follows: Our English is limited, but there is no barrier in communication with Jahz. When we pay various utility bills, we call each other when we encounter problems, but we always don't understand what the other side wants us to do, and Jahz always patiently explains what the other side said on the phone. As a result, we successfully completed the payment of various utility bills. Thanks again to Jahz, so if we come to London next time, we will still choose to stay here, thank you Jahz, hope to meet Jahz again next time!

Guohui · 22 March 2024

★★★★★ 5/5

Google

Abs was a fantastic agent,friendly,efficient and genuinely caring. Abs kept me fully informed throughout the process and made everything easy and stress free. I felt supported from start to finish, highly recommend!

Sa · 5 December 2025

★★★★★ 5/5

Google

Jahzeil Reid was professional, courteous, responsive and helpful - from arranging the viewings (remote videos/proxy) to the check in - also from the team I encountered to date in the office. Only comment I'd remark on about the agency in general is the use of Tili (a "move assistant" work flow tool) being recommended/pushed for residents setting up utilities etc which is owned by OVI (an energy supplier) and got the feeling they recommend their own services over others which I find a conflict of interests - especially with a lot of internationals students in the area not knowing to look around for a competitively priced supplier.

Craig · 21 February 2024

★★★★★ 5/5

Google

The whole process went very smoothly, and I’d like to thank Benjamin very much for his help.

Arda · 26 March 2026

★★★★★ 5/5

Google

Daniele made renting our Greenwich apartment easy and efficient. Great communication and very professional throughout the entire process.

Andrea · 16 March 2026

★★★★★ 5/5

Google

Inga Lyngsmark exceeded my expectations as a real estate agent. She demonstrated exceptional professionalism, knowledge, and dedication throughout the entire process. Inga’s communication skills were outstanding; she kept me informed at every stage and promptly addressed any concerns I had. Her expertise in the local market was evident, and she negotiated effectively to ensure a smooth and favorable transaction. I highly recommend Inga to anyone in need of a reliable and trustworthy real estate agent.

Roni · 21 April 2024

★★★★★ 5/5

Google

We had an excellent experience with Jhazeil and Beth in securing our flat for the next year. Both were outstanding during our move-in process, always easy to reach and incredibly prompt in addressing even the smallest issues. Their professionalism and efficiency have made our transition exceptionally smooth. We couldn't have asked for a better estate agent, and we feel confident and well-supported for the duration of our lease.

Koustav · 27 July 2024

★★★★★ 5/5

Google

We had an excellent experience with Gibril as our lettings agent. He was very prompt in responding to our initial enquiry and arranged a viewing for the very next morning, which we really appreciated. Throughout the process, Gibril was professional, helpful, and efficient. Thanks to his support, our offer was accepted within just a few hours. We’re so grateful for his help and would highly recommend him to anyone.

Seiji · 26 August 2025

★★★★★ 5/5

Google

Had a really great experience working with Ben at Life Residential Greenwich. He was very honest and upfront about the property and pricing, which we really appreciated. He was patient while we took time to evaluate our options and always respectful and helpful with any questions we had. Overall, a smooth and positive experience as renters and would definitely recommend him!

Esha · 26 March 2026

★★★★★ 5/5

Google

We have dealt with Vanessa Hope and her colleagues at Life Residential for the last 10 years since we bought our flat. Vanessa in particular has been extremely helpful and always available to speak to . She has given us some good advice over the years concerning renewals of tenancies. Occasionally the fee structure of Life Residential has not always been made clear. However in general we are very happy with their service.

Carole · 22 March 2024

★★★★★ 5/5

Google

Daniele Spadaro was very helpful and accommodating and would highly recommend him.

Dek · 26 March 2026

★★★★★ 5/5

Google

I recently worked with Abs and had a genuinely great experience. He really knew his stuff and was always happy to answer my (many!) questions. Throughout the whole process he was professional, straightforward, and clearly worked hard. I really appreciated how on-the-ball he was and I’d happily recommend him to anyone looking for a reliable lettings agent.

Aisha · 5 December 2025

★★★★★ 5/5

Google

Jahzeil has been excellent during our move-in process, been very easy to contact and has solved our very minor issues incredibly promptly. Jahzeil is very professional in his manner and we personally couldn’t ask for a better estate agent to facilitate our move to London! He has made the experience very smooth. We are in good hands for the next 2.5 years of this contract!

Nouran · 27 July 2024

★★★★★ 5/5

Google

I had a great experience with Jahz Reid Life Residential. The whole process, from referencing to move-in, was smooth, clear, and well organised. Jahz and Abdur-Rahman were professional, friendly, and always quick to respond, which made everything much less stressful. I really appreciated their support and attention to detail. Highly recommend their service!

Анастасия · 18 December 2025

★★★★★ 5/5

Google

Vanessa and the team in Greenwich provided exceptional service overseeing the letting of my flat. Her professionalism, knowledge, and dedication were evident throughout the process. Vanessa's proactive approach and clear communication ensured a smooth experience from start to finish. Thanks to her expertise, my flat was let quickly and efficiently. I highly recommend LiFE Residential to anyone in need of a reliable letting agent. Thank you, for your outstanding service!

Blake · 22 March 2024

★★★★★ 5/5

Google

I worked with Robin from the agency to find a flat to rent, and he was a real star. He listened carefully to what I was after and even checked out my old place to see what I liked and what I didn't. He totally got where I was coming from with my budget and move-in and move-out dates. When we found the right place, Robin kept me on track with all the things I needed to do, like filling out forms and signing contracts. I was really busy at the time, so I wasn't always the quickest to respond, but Robin was really patient and kept following up with me through calls, emails, and messages. When it came to signing the contract, I had loads of questions, but Robin was really helpful and answered everything in detail. He made sure I felt completely comfortable with everything before I signed on the dotted line. The only downside was that there was a separate administrator(?) in charge of the paperwork in the process, which left me feeling a bit confused. I was appreciative of Kamile who was also really helpful but I felt that the transitions could have been more smooth or less abrupt with a heads-up. Out of all the agencies I spoke to, Robin was by far the best. He really cared about what I was looking for and went the extra mile to help me out. Some of the other agencies I dealt with didn't even bother to follow up with me. Overall, I'd definitely recommend checking out this agency if you're looking to move to Greenwich.

Hoon · 21 June 2023