Trusted Agent profile · London
★★★★★
1,547 reviews across 2 platforms
16 Royal Crest Avenue, London, E16 2TQ
Life Residential's office in London, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,547 reviews on two platforms, including 422 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
Trustpilotno deposit no heat
no deposit no heat.
Dear Tasveera, I am sorry to read your 1* review comments. I have passed them to our Director as we are keen to discuss this further with you and will be in contact. Kind regards, Katie, Customer Relations
1/5
TrustpilotAbsolutely pathetic agent
Absolutely pathetic agent - Not interested in clientsNot sure why they are even still around.
4/5
GoogleVery sleek referencing and check-in services and pleasant to deal with. Agents also generally available and always helpful and clear in their responses.PositiveResponsiveness, Professionalism
5/5
TrustpilotKey lose
Help me solve the key lose problem.
5/5
TrustpilotA very attentive
A very attentive, courteous and capable property manager.
Hi Mr Heng, thanks fro your feedback. We're glad Marta has been a courteous and capable Property Manager for you!
5/5
TrustpilotRespond very quickly to queries and …
Respond very quickly to queries and very pro-active agency.
Thanks for your kind feedback Jonathan! It's great that you've found our staff to be pro-active and responsive. Have a lovely day! 😊
5/5
TrustpilotQuick reponse and follow up
Quick reponse and follow up. Great to work with.
Thanks so much for your feedback Tomas - we're thrilled you're enjoying working with us! We are enjoying working with you too, thanks again 😄
5/5
TrustpilotPrompt response on the mail and swift…
Prompt response on the mail and swift action taken to get the issue fixed and ensured that the customer experience is wonderful
5/5
TrustpilotExcellent service in general and in…
Excellent service in general and in particular from Olyvia Saunders, she has been an excellent property manager, her service was 1st class, thanks.
5/5
TrustpilotService Feedback
Excellent, prompt and consistent quality service !
Dear Diana, thank you very much for your kind words, your feedback is much appreciated.
5/5
TrustpilotVery efficient service in finding new …
Very efficient service in finding new tenant.
Glad to hear we were able to find you a new tenant quickly Chaand and Meenakshi - thanks for the feedback!
5/5
TrustpilotVery happy with life Residential estate…
Very happy with life Residential estate agent services fast and consistent by providing a good service especially the manager Claudia
5/5
TrustpilotVery organised
Very organised, friendly and helpful staff.
Hi Arturo & Georgina, thank you for sharing!🙂
5/5
TrustpilotBilal was fantastic !!!
Rating only, no written review.
Thank you for your lovely words and for leaving a 5* review. Kind regards, Katie
5/5
TrustpilotCatherine Whaley at Life Residential
I have received excellent service from Life Residential especially from Catherine who has always done her best to solve any issues that have cropped up in the last 2 years.
4/5
TrustpilotKalidass property manager
Kalidass as a property manager was really nice and professional throughout the tenancy period and he also dealt well with the deposit release.
5/5
TrustpilotLease renewal
Discussed with Chris renewing the lease on our flat and within a day it was all agreed and sorted. Excellent service!
4/5
TrustpilotHelpful
Helpful, efficient n responsible 👍
Hi Grace, thanks for sharing with us.
5/5
TrustpilotExcellent Service
Most professional service. Very efficient too.
Hi Mr Sri Ram, thank you for taking the time to tell us what you think. We are so happy that you find our service to be professional and efficient - that's great feedback for us! Thanks again for your comments, we really appreciate it :)
5/5
TrustpilotHappy with the service
Very happy with the service
Hi Stas and Olga, thank you for sharing 🙂
5/5
TrustpilotFantastic Service
Quick, efficient in all aspects.
Thanks a lot for the great feedback!
5/5
TrustpilotGreat experience with Abi Shanks who…
Great experience with Abi Shanks who follow through my tenancy renewal matter in timely and efficient manner, with early reminder and good recommendation at different junctures.
1/5
TrustpilotNot returning deposit
Was great while living at one of their properties. Once you move out, don't expect to get your deposit back..
2/5
GoogleEmails and calls frequently go unanswered once you become a tenant.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Life Residential's London office has 1,547 reviews across two platforms: 422 on Google, 1,125 on Trustpilot (across the whole business).
Life Residential London is rated 4.5 out of 5 across all 1,547 reviews, and 4.5 out of 5 on Google from 422 reviews.
Yes. In The Trusted Agent 2026 awards: Life Residential, London won Trusted Agent.
Life Residential London, 16 Royal Crest Avenue, London, E16 2TQ.
