4/5
GoogleGreat service from the team. Ifrahim, our contact, was very helpful each step of the way.
Agent replied · 11 June 2024
Hi Christo, thank you for your review. We are glad Ifrahim has been helpful to you.
Trusted Agent profile · London
Life Residential London reviews
★★★★★
1,611 reviews across 2 platforms
16 Royal Crest Avenue, London, E16 2TQ
Life Residential's office in London, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,611 reviews on two platforms, including 465 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google4/5
TrustpilotFriendly Service
Very professional and friendly.Prompt responses regarding queries.Would recommendOnly comment is the Terms and Conditions to be simplified and fees clearly explained
Agent replied · 11 June 2024
Hi Mohan, Thank you for getting back to us and sending over your feedback, we really appreciate this :) We are glad that your experience with us was positive and we will definitely look into simplifying the terms and conditions and fees explanation!Have a great day, thanks again 😊
5/5
TrustpilotSmooth Checkout process
Recently moved out and the entire checkout process was very smooth.Shruti clearly communicated what needed to be done and followed up with all the details.Life Residential is one of the best housing/rental agencies I've worked with.
5/5
GoogleSatisfied with the service offered by my agent Jack. He is very professional. He answered all my questions promptly. The process went well. Highly recommend Life Residential.
5/5
TrustpilotTenancy renewal
Tenancy renewalAbby has been very helpful in completing the process. Best wishes to our tenants and liferesidential
5/5
GoogleI had a great experience with Life Residential. They made every step of the tenancy process smooth and quick. They were very helpful, and quick to answer questions and resolve issues. I would recommend using them.PositiveResponsiveness, Professionalism
5/5
TrustpilotVery smooth and easy process…
Very smooth and easy process facilitated by Abby in the Renewal Department. Thank you!
5/5
TrustpilotSham provided excellent service and support
Sham provided excellent service and support on the recent tenant renewal. Overall an excellent experience!
Agent replied · 11 June 2024
Hi David, thank you for your feedback on Sham, great to hear your experience was excellent!
5/5
TrustpilotThanks Hayley
Hayley at Life Residential is on the ball. Really efficient with our rental apartment maintenance and understands cost effectiveness .
Agent replied · 11 June 2024
Michael, thank you very much for letting us know Hayley is taking good care of your property investment. Your feedback is much appreciated.
4/5
TrustpilotMr Thomas Chan
Mr Thomas Chan responded to my email promptly and with his support I have peace of mind on letting matters of my apartment.
1/5
TrustpilotShocking aftercare
Shocking aftercare, I have had many things needing fixing from when I moved in. It's now over 9 months into my tenancy and they are still passing the buck onto other agents..Stay away
5/5
TrustpilotMatthew WIlson at Life Residential
My Property Manager at Life Residential, Matthew Wilson, has been doing an excellent job: helpful, efficient and proactive. Highly recommended.
Agent replied · 11 June 2024
Thanks for taking the time to tell us your feedback Alan - we're so pleased that Matthew has been doing an excellent job as your property manager! Thanks for the feedback 😊
5/5
TrustpilotI recently had a great experience with…
I recently had a great experience with Abby from the Renewal Department. Very good service!
5/5
TrustpilotVery friendly and profession service
Very friendly and profession service. My main point of contact was Nirav Patel and he was always available when I needed something. Really enjoyed my stay with LIFE Residential and highly recommend them.
1/5
GoogleI’m in the flat where I’m staying without contract. I’ve chased them multiple times, through phone and email, and they don’t seem to care. Terrible experience.
1/5
TrustpilotExtremely disappointing communication.
Extremely disappointing communication.Waited for an offer review with no response, agent ingoring my calls and picks up when called using another number.No respect to drop a quick email update on a property.
5/5
TrustpilotHappy renter
Our property manager is really proactive. Whenever we have any issue the turnaround time is really fast.
5/5
TrustpilotVery good agent and efficient at work…
Very good agent and efficient at work and also care about client. Good at listening and have kind heart to help.
4/5
TrustpilotEfficient
Our queries were handled with a short delay, and a convenient solution has often been found.
5/5
TrustpilotSeamless experience as a tenant when…
Seamless experience as a tenant when renewing our lease. Great service by Amrita and Chanelle.
5/5
TrustpilotSince we move in the property (1 year…
Since we moved in the property (1 year ago) we have no issue with our manager Emily Lightley. She is always polite, helpful and patient. If you have her, you are the lucky one. :)
5/5
TrustpilotAppreciate Renewal Department Abby’s…
Appreciate Renewal Department Abby’s professionalism and kind assistance during the whole process.
5/5
GoogleAbsolutely stunning! Cannot wait to move into the area!
Agent replied · 11 June 2024
Hi Stefano, thank you for your feedback!
5/5
TrustpilotAbby Gooptu from the renewals…
Abby Gooptu from the renewals department did a great job of the renewal with my tenants. Very smooth and efficient
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Life Residential London
Has Life Residential won any awards?
Yes. In The Trusted Agent 2026 awards: Life Residential, London won Trusted Agent.
