Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDiana Chu helped us in a very efficient…
Diana Chu helped us in a very efficient and responsive way when we reported some maintenance issues to Life Residential. She touched base with me regularly on the issues to be fixed, in order to make sure that the right actions were being taken without delay. I feel that she had a lot of consideration towards us as a family as she knew we have a toddler and she acted accordingly. I really appreciate all the hard work and efficiency she demonstrated.
Maria · 26 March 2025
★★★★★ 5/5
GoogleSuper helpful and efficient service! Moving into a new place and especially from overseas is quite daunting, but Leo was great in facilitating this and was very patient in explaining every step of the way!
Sarah · 10 June 2023
Agent replied · 11 June 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
★★★★★ 5/5
TrustpilotMelody is a diligent and responsive…
Melody is a diligent and responsive property manager. She is prompt in her actions to deal with any issues. Well done
Puay · 29 April 2024
Agent replied · 11 June 2024
Dear Puay, Thank you for leaving a wonderful 5* review. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotLife Residential Renewal Department
Abby from Life Residential's Renewals department helped me with lease renewal - serivce was impecable and execution flawlessMany thanks Abby!
Daniel · 17 May 2024
Agent replied · 11 June 2024
Dear Daniel, Thank you for taking the time to leave a wonderful 5* review. Abby will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotReview
Great service from Claudia Bomoto, professional, efficient, and friendly. The appointment was smooth and well handled. Highly recommended.
Haowei · 19 January 2026
Agent replied · 25 January 2026
Dear Haowei, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
TrustpilotI was working with Amrita and team and…
I was working with Amrita and team and its been a great experience and smooth process . Help much appreciated
Rithika · 16 May 2024
Agent replied · 11 June 2024
Dear Rithika, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotTop notch Chanelle
Chanelle was superbly professional with making recommendations on our proposed tenancy and then securing it very efficinetly and promptly. Great service.
Mr · 27 April 2024
Agent replied · 11 June 2024
Dear Mr Graham, Thank you for taking the time to leave a lovely review regarding Chanelle. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
GoogleIt has been an absolute pleasure working with Juliet H in securing and moving into our new house. Right since the first day when we went to view the house, she has been extremely understanding and ensured we were kept informed of everything.
During the process of background checks, she kept us in the loop of all transactions and the status as well, so that we could plan our move well in advance.
Would definitely recommend her service!
Aditya · 13 October 2023
Agent replied · 11 June 2024
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by Juliet and the LiFE team.
★★★★★ 5/5
GoogleThank you for all of your help. Becky has been amazing with the whole process couldn't do it without her
Happy · 10 May 2024
Agent replied · 11 June 2024
Thank you for leaving a wonderful 5 star Google review. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
GoogleAmazing service and great help Blend you was great thank you again!
Jay · 16 March 2026
Agent replied · 16 April 2026
Dear Jay, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma
★★★★★ 5/5
GoogleA young chap named Brian was extremely helpful in helping me find a 2 bedroom apartment for rent. I would highly recommend him!
Charlie · 11 March 2024
Agent replied · 11 June 2024
Dear Charlie, Thank you for taking the time to leave a 5 star Google review. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
TrustpilotKalidass was very good in helping us to…
Kalidass was very good in helping us to resolve our problem with the bedroom door in our flat. He was also very professional, sending us a proof of the work done. Thank you for the support, Kalidass!
Gabi · 17 March 2023
Agent replied · 11 June 2024
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
★★★★★ 1/5
TrustpilotLife Residential Agency (STAY AWAY)
Life Residential in London (2 Lakeside Drive) is one of the WORST LETTING agencies in UK to do business with as a LANDLORD. 1. They are always looking for things to "fix" in your rented apartment -- no matter if it needs fixing or not.2. Any small "fix" is charged at a HIGH PREMIUM. Example: Toilet leak costs over 200 GBP to fix???3. Example: A small damaged wood plank in the patio (no complaints from the Tenant) was estimated to cost to repair over 2,200 GBP!!!! 4. They always take the side of the Tenant on ALL ISSUES.5. As someone that was using them from 2007 (over 15 years), once I fired them last year, their "professionalism" drastically changed and they became non-responsive to open issues.6. They owe me 400 GBP and are sitting on it with no action waiting for me to continuously chase them to refund my money.7. They refuse to provide escalations within their office to their GM and/or UK Government bodies and ignore my requests. 8. ...If you want a responsive and honest Letting Agency, stay away from this outfit. If you are a LANDLORD based outside UK, stay away from this outfit -- they will eat up your lettings earrings with high-prices "fixes" or work not really necessary.
Mr · 9 August 2023
Agent replied · 11 June 2024
Hello Mr Husain, I understand you discussed this with a team manager at the time who had offered support and guidance regarding your issues. I can confirm all funds have been released to you and we do not hold any further money. Should you wish to discuss any concerns further, please let us know and we can arrange for a manager to give you a call.Thank you.
★★★★★ 5/5
TrustpilotProfessional Service
Amrita made the entire tenancy renewal process straightforward. Thanks to her for all her help.
Emmanuel · 23 September 2025
★★★★★ 5/5
TrustpilotOur Property Manager Olyvia Saunders…
Our Property Manager Olyvia Saunders has been providing us with a fantastic service. She represented our interest and negotiated very well with repair contractors and her efficiency saved us money relating to a repair. We are very pleased to have Olyvia managing our property, focusing on attention to details and providing very efficient service.
Susie · 31 July 2020
Agent replied · 22 October 2024
Hi Susie, thank you for your feedback on Olyvia, we're really pleased to hear that you are happy with her services managing your property and feel she provides an efficient service. Thanks for choosing LiFE Residential.
★★★★★ 4/5
TrustpilotDespite a regular change in contact…
Despite a regular change in contact points, which can be very frustrating, Rosita is a star.
Tim · 12 September 2025
★★★★★ 5/5
TrustpilotAbby Gooptu was very helpful
Abby Gooptu was very helpful, kind, and I enjoyed communicating with her.
Богдан · 12 September 2024
Agent replied · 22 October 2024
Dear Богдан Шикер, Thank you for your kind comments regarding Abby and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie
★★★★★ 5/5
TrustpilotPooja Pandya was very efficient in…
Pooja Pandya was very efficient in undertaking the tenancy renewal for our apartment. Quick and easy.
Anthony · 4 July 2024
Agent replied · 24 August 2024
Dear Anthony, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
TrustpilotResolving a building issue
Rosita and the Property Management team were very attentive and skillful in resolving the issues caused by a water leak. Rosita was excellent at liaising with tenants, engineers, insurers and the building management team in quick order, to fix the problem and make the necessary repairs, resulting in a swift resumption of tenancy. Thanks Rosita!
Tony · 20 February 2024
★★★★★ 5/5
GoogleWonderful people. Great help especially at the time of moving in. Special shoutout to Fern and Jonathan for being the saviors at the time of crisis.
Ravi · 12 December 2023
Agent replied · 11 June 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
★★★★★ 5/5
GoogleBrian has been very helpful and professional, and I truly appreciate his efforts. However, we faced difficulties in reaching our negotiator, Kamile, on multiple occasions. She rarely responded to our messages and calls, which put us in difficult situations several times.
Faruk · 21 October 2024
★★★★★ 5/5
GoogleJonathan was exceedingly helpful and accommodating, keeping us informed throughout the lease signing process. I would highly recommend Life Residential to prospective renters.
Zach · 10 February 2024
Agent replied · 11 June 2024
Dear Zach, Thank you for leaving a 5 star Google review. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat property management!
Very happy with the property management for my flat. There was a leak recently and Maham was super proactive and effective in getting the neccessary repairs sorted, as well as maintaining good communication. Thanks Maham!
Generic · 31 March 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
★★★★★ 5/5
TrustpilotAbby Renewals Department
Abby is competent and dedicated. Thank you very much for your work and commitment to us Abby!
Amy · 31 May 2024
Agent replied · 11 June 2024
Dear Amy, Thank you for taking the time to leave a lovely review regarding Amy. Kind regards, Katie, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
