Life Residential London reviews

★★★★★ 5/5

Trustpilot

Very Impressed

I have been using Life Residential to let out my property in Lewisham for several years.I have been very happy with their services, particularly their vetting of tenants. All the tenants they have chosen have been very good and looked after my apartment well. Olyvia has been my Account Manager for quite some time now and she is fantastic, always keeping in touch and letting me know immediately if anything needs doing.....which she sorts out promptly and efficiently. She has just managed a new tenancy for me and everything has gone very smoothly. I have been impressed with her eye for detail and her professionalism. Olyvia is a credit to her employer.

Ms · 18 May 2021

★★★★★ 4/5

Trustpilot

Abby has been super helpful renewing…

Abby has been super helpful renewing our tenants Thank youSwarna Stikanth

Random · 22 August 2024

★★★★★ 5/5

Google

Engaged with Jonathan and it was a very good experience. Service was excellent and he was trustworthy and forthcoming with information. Thank you Jonathan

Priyashni · 12 December 2023

★★★★★ 1/5

Trustpilot

Run from them

If you are possible future tenant, run from them as far as you can and never ever rent any property serviced by them. They ignore lots of stuff you ask them to fix, the ignore other requests even when they are becoming health affecting. They only protect landlords and you are only a money bag for them. Special 'thanks' to Olyvia Saunders. The worst property manager ever, first promises to tackle things next week and goes to vacation that week. Only replies to whatever she feels like replying. We couldn't use our main room for the whole winter because she wasn't contacting contractors to fix the balcony door, no fixes for broken door in the kitchen (promises and no action as always), makes us pay for cleaning with scripted answers even though when we moved into the property it was dirty and we notified her in the first days of the tenancy about it multiple times.

Ilya · 16 May 2023

★★★★★ 5/5

Trustpilot

Efficient & Professional service

Efficient & Professional serviceWe were contacted by Abby Gooptu of Life Residential Renewals Team quite a few months before the expiry of the current tenancy and very promptly, she secured for us a renewal of the tenancy and at a slightly increased rental rate, which is commendable under the present circumstances. Well done and thank you!

Voon · 7 October 2024

★★★★★ 5/5

Google

LiFE Residential are very easy and convenient to work with. Fern O’Dwyer was outstanding and made my transition seem less. I was very thankful to have her for the communication guideline.

Noah · 10 June 2023

★★★★★ 4/5

Google

My experience with Life Residential has been great. Fern has been on top of things in getting us the flat, and then helping us check in. Though, the process has been smooth, we felt that the communication and response rate could have been better, as at times we wouldn’t know the current status of the the process or why it isn’t moving forward.

Nimisha · 10 June 2023

★★★★★ 1/5

Trustpilot

Avoid Life Residential at all costs

I recently moved (January) into a flat managed by Life Residential and the experience been horrendous. The flat was delivered at the start of the tenancy in an aweful condition including:- Broken heater in the bedroom in the middle of winter- Safety issue on the hob, meaning unable to use / cook in the kitchen- Dining table where the top was not attached to the legs so unable to use- Shower where the tap was stuck on boiling and where a pipe was leaking and needed replacing- Unpaid bills & council tax from the Life/landlord ended up with multiple visits from debt collectors after i moved in!Spent several months trying to liaise with Life Residential property managers/admin staff via email and phone calls with no action on any these points. After escalation to senior managers within Life Residential have learned that no action had been taken for two months. From I understand this wasn't the issue of the landlord as they had contracted Life to manage the property including sorting bills and maintenance. At the moment still have not agreed a satisfactory agreement to remedy all these issues/compensation.Would avoid using Life Residential at all costs.

MJ · 10 May 2023

★★★★★ 5/5

Google

Good service espically with Isobel, always quick response

Lin · 19 March 2026

★★★★★ 5/5

Google

Scott has been really helpful and friendly and it took me through all the phases to finding a beautiful house. Definitely recommended!

Tanio · 11 January 2024

★★★★★ 5/5

Google

Very happy with this agency. The renting process went smoothly and Scott was always available and happy to answer any questions I had throughout. Positive experience overall.

Gabriela · 13 September 2023

★★★★★ 5/5

Google

Excellent service. Kudos to Jesse for being so patient and helpful!

Christian · 7 October 2026

★★★★★ 5/5

Trustpilot

Feedback on Claudia Nicholls, Property Manager.

Feedback on Claudia Nicholls, Property Manager.I have had the pleasure to work with Claudia Nicholls for several years now and I cannot be happier. I own a property in Canary View and the managing of it has always been smooth. Ms. Nicholls is client-oriented, attentive and responsive and our relationship has always being cordial. I cannot recommend her highly enough for her professionalism, kindness and efficiency. Thank you, Claudia.

MRS · 27 October 2022

★★★★★ 5/5

Trustpilot

Kalidass has been amazing!

Kalidass has been great. He is very professional, full-hearted and consistent with his duties. He has been really instrumental in making this engagement with LIFE a pleasant experience. I deeply appreciate his service.

Jennifer · 15 March 2023

★★★★★ 5/5

Trustpilot

Contract Renewal was great

Abby from Renewal Dept was great. All completed seamlesslessly.

Sanjay · 6 September 2024

★★★★★ 5/5

Trustpilot

Zoe Zenonos was our property manager

Zoe Zenonos was our property manager, she provided an outstanding service through her availability, dealing with issues promptly and walking us through each part of the process in an informative and professional manner; going above and beyond in every aspect. I couldn’t ask for anymore and would definitely use Life Residential again.

Gift · 12 February 2024

★★★★★ 5/5

Trustpilot

Life Residential Review

Sophie Kaur has been my agent for some time - and has always been responsive, professional and helpful! All my problems get sorted almost immediately, and I get a lot of help and updates thanks to her.Really good to have her - particularly after my previous agents that were much less engaged.Thanks Sophie!

Ivan · 18 January 2024

★★★★★ 5/5

Trustpilot

Leo Leung is very professional and helpful

Leo Leung has been very friendly and helpful by providing me with the documents that I need promptly with good quality. He has a very professional, efficient and responsive attitude with my request. I'm very happy that my request is resolved straight away after my call on the same day, really appreciated.

YY · 6 February 2024

★★★★★ 5/5

Trustpilot

Nicola Soper

We have been using Life Residential for many years and recently Nicola took over as our Property Manager. She has been the best Property Manager we have had, she is quick to respond, efficient and keeps us informed. We don’t need to chase her up on anything as she will give us regular updates. When we had problems occurring she would phone us to inform us followed by an email with resolutions, arranging repairs and the completion of repairs within 2 days.

Ray · 2 April 2023

★★★★★ 5/5

Trustpilot

Nicola was very helpful and responsive…

Nicola was very helpful and responsive in facilitating fixing of a window door. She liaised with the property management to assess the problem and fix the it quickly within 2 business days.

Mark · 27 March 2023

★★★★★ 4/5

Trustpilot

Positive experience despite initial hiccup

My flatmate and I have been renting a flat from Life Residential for 6 months now. At first, we faced some issues with our property manager, Alisha M François, as she didn't respond promptly to our concerns and it always took extra time to address our issues. However, we were able to overcome this problem through clear communication and persistence.Since then, our experience with Life Residential has been great! The flat itself is fantastic and very comfortable to live in. The company has been helpful in resolving any issues we've had with the property. For instance, they took care of the mould on the balcony by painting it, and even replaced my flatmate's broken bed with a brand new one. We appreciate their efforts in making our living experience as smooth as possible.Overall, our experience with Life Residential has been positive, and we would recommend them to others looking for a rental property. We're giving them a 4-star rating, due to the initial problem, but we're happy with the service we've received so far.

Vladislav · 27 March 2023

★★★★★ 5/5

Google

Always a pleasure, blend.

Justin · 9 April 2026

★★★★★ 5/5

Google

Really helpful and knowledgeable with her information!

Total · 16 March 2026

★★★★★ 4/5

Google

Great job, got the right tenant very quickly, good communication

Nivedita · 7 October 2026