Life Residential London reviews

★★★★★ 5/5

Trustpilot

I’ve had a great letting experience…

I’ve had a great letting experience with LR team. My property manager Rachel Bridgeman was super kind and helpful. She patiently listened to my urgent situation and gave me timely feedback. Also my request was handled in a timely manner.

JUNXIAN · 5 August 2024

★★★★★ 5/5

Google

We had a wonderful experience with Frankie. He made us feel very welcome and was extremely professional, friendly, and approachable. He was also knowledgeable and happy to answer all our questions. Excellent service from start to finish, definitely a 5-star experience!

Korede · 4 October 2026

★★★★★ 5/5

Google

Had a great experience with Jesse here, he helped me through all renting process smoothly and was very friendly and supportive. He was always responsive and willing to solve any problem quickly. Would definitely recommend him to other people!

Kfy · 6 October 2026

★★★★★ 5/5

Trustpilot

excellent and immmediate responses…

excellent and immmediate responses received from Luca on e-mailsand requests.

Johan · 17 September 2026

★★★★★ 5/5

Trustpilot

Jack Piggott is a great property…

Jack Piggott is a great property manager who effectively has managed the day-to-day operations. He is organized, efficient, and responsive to the needs of tenants and owners. He has been always supportive when the building management company was not achieving the minimum requirements and expectations. As a property manager he has made my live at the apartment better than expected despite Centrick’s efforts.

Jaime · 11 January 2023

★★★★★ 5/5

Google

Frankie showed us the house that we are now renting and he was very kind and helped us with a lot of things and he made the process much easier so we are very thankful and would recommend him.

Robertne · 4 October 2026

★★★★★ 5/5

Trustpilot

Rosita is a brilliant property manager!

After a few months of living in our new flat, with some issues that had taken quite a lot of time to be rectified, Rosita took over as our property manager. Since we have had Rosita, everything has been sorted to the highest standard and very quickly. Rosita continues to communicate with us on a regular basis to ensure that everything is going well and i'm very happy with the service - i'd definitely recommend Rosita!Thanks Rosita!

Lucas · 17 November 2020

★★★★★ 5/5

Trustpilot

Gerda - Property Manager, Apartment 28

I’m staying in a rented apartment for last 1 year and Gerda is managing it for a number of months and has done a fantastic job to date. She’s very efficient, diligent and very good at chasing down queries.

Soumya · 18 September 2025

★★★★★ 1/5

Trustpilot

Terrible Building Management - Repairs Policy

Terrible and unreasonable service. We rented early June 2019 in Colindale. A couple of weeks ago we notified of 3 defects. One was the toilet seats being loose and the other was the dishwasher not working properly. In regards to the toilet seats we were told that it is our obligations to tighten the screws and when we asked how since the toilet is glued to the wall and there is no access they replied that they need permission from the landlord in order to make such a repair (if allowed). In the case of the dishwasher, since it is under warranty, they asked us to contact smeg and book an appointment while giving our contact details to smeg without permission (minor omission). When we returned to them and said that we cannot arrange an appointment as smeg only does full day appointments on working days, gave permission to enter the property when they need to and ask them to get this sorted, they replied that it is our obligation (clearly it is not, we are just renting). When we proposed that we can do it but asked to be reimbursed for the day of annual leave we would have to waste they replied with the previous line plus many (pointless) apologies. All that on top on the fact that we asked the agent during the viewing about repairs and he said that they would take care of everything needed provided we give permission to enter the property in our absence. At this stage trying to get hold of someone senior and find a fair and reasonable solution. Terrible service with unsubstantiated claims after renting unless something changes drastically in the future. Stay away unless you like wasting your annual leave to accommodate repairs to a property you do not own.

Konstantinos · 17 September 2019

★★★★★ 5/5

Google

-Agent Erjana Metra- Me and my friend rented a lovely flat through Erjana a few days ago and what a lovely agent she is! She was incredible and made our experience seamless. She even went the extra mile to get our flat ready and spotlessly clean so that me we could begin our contract and move in some days before the scheduled date. ⭐️⭐️⭐️⭐️⭐️⭐️ 6 stars out of 5! Thanks Erjana!PositiveResponsiveness, Quality, Professionalism, Value

Susan · 10 June 2021

★★★★★ 1/5

Trustpilot

Absolutely the worst managing agent I…

Absolutely the worst managing agent I had the misfortune to deal with. Totally incompetent and over-aggressive. Filing a lawsuit against them for numerous breaches to the tenancy agreement. Once Judgement is received , will post over social media.

Raj · 9 August 2024

★★★★★ 5/5

Trustpilot

Smooth process!

Smooth process and excellent service frim Breje!

Ani · 29 September 2026

★★★★★ 1/5

Google

I don’t recommend using Life Residential to sell your property 👎 I sold my property with them and they only had the buyers interests in mind during the entire process. The whole process once I accepted the offer was a shambles with their sales progression (more like sales deterrent) team focusing solely on what the buyer wants and not honouring my timelines even though I’m the one paying their bill. Don’t use their conveyancers, Davisons Law, either unless you want numerous conversations going on behind your back without you having a clue what’s going on. I think there’s a conflict of interest there, which I saw throughout the process. All in all they didn’t get me a decent price on my property, they were at the buyers beck and call and they didn’t ensure the correct steps were happening between the buyer and their conveyancer which meant my sale took almost 5 months to go through and there was no delays on my side as I did a lot of the work that either the sales progression team or my conveyancer should have been doing to ensure we were ready to exchange within 12 weeks. 4 stars to Daniel Probyn for being straightforward, professional and as transparent as estate agents can be! 1 star to Becky McElroy in sales progression for not having a clue on how to actually progress a sale. 1 star to Robert van Toor for being so rude during a phone call that I almost hung up. Do yourselves a favour and go elsewhere, there’s lots of estate agents that will ensure the seller feels heard and appreciated for providing an asset to sell in the first place!

Marsha · 9 November 2024

★★★★★ 4/5

Trustpilot

A Seamless Letting Management Experience

Thanks to Jack Lau and Kalidass Uvaraj for their outstanding letting management services. Their swift and effective communication, coupled with a remarkable work ethic, sets a high standard within a short period to process all formalities. Jack Lau navigates the complexities of letting management with precision, ensuring a seamless process, and Kalidass Uvaraj proactive approach in assisting the tenant's settlement showcases a commitment to a positive experience. I wholeheartedly recommend them to anyone seeking an efficient and reliable letting management professional. Thank you for their excellent teamwork and support.

WaiChunIreneLAM · 23 January 2024

★★★★★ 5/5

Trustpilot

Szilvia Nemeth Property Manager has…

Szilvia Nemeth Property Manager has been excellent looking after our property for the last couple of years. We had a particulary troublesome tenant and our expectation has been high, however Szilvia has not felt to deliver.

Susie · 2 September 2024

★★★★★ 5/5

Trustpilot

Luca came for a regular flat inspection…

Luca came for a regular flat inspection today. He was very polite and attentive, asked if there were any issues which I found helpful.

Viktoriia · 2 June 2026

★★★★★ 5/5

Trustpilot

Amazing service from Marie!

I definitely recommend Life Residential! They do everything to make renting proceedure easy. Back in October, we have been assisted by the sweetest person, Marie, who helped us to get our first home sweet home. During the process, she kept us updated at all times, giving us the best recommendations to not miss the property and stay available even now for anything we need! If you go to E14 - Marie is the best !!!

Johanna · 14 January 2021

★★★★★ 5/5

Trustpilot

Ace Property Manager

I have been very happy with the service I've received from Life Residential, in particular Laura Grente who is my Property Manager. She always keeps me informed of what is happening with the property and if there are any issues she sorts them out quickly and efficiently. Recently I was out of the country for a while and unable to access my mails as regularly as usual but she took the initiative when something needed to be sorted out urgently and kept me appraised of the situation. It has been fantastic having a one point of contact who will sort out everything without you having to worry. Thank you Laura for all your support.

Ms · 27 March 2019

★★★★★ 5/5

Google

I have had a fantastic experience with this company and I would highly recommend them. I particularly found the lady called Izzy incredibly professional and provided us with a superior property search experience. …

Samantha · 16 March 2026

★★★★★ 5/5

Trustpilot

Thank you Magda!

Thank you Magda!Thank you Magda for being super responsive and dealing with an ongoing issue in an efficient and professional manner. Magda also made sure to give regular updates which was very reassuring. Really appreciate all your hard work.

MKK · 5 July 2024

★★★★★ 5/5

Trustpilot

Exceptional Property Management by Leo Leung

"I have had the pleasure of having Leo Leung manage my flat in London, and I couldn't be more satisfied with the service provided. Leo has consistently demonstrated exceptional professionalism and dedication. His attention to detail, prompt communication, and proactive approach in handling any issues have been outstanding. Leo ensures that both the tenants and I are well taken care of, making the entire property management process seamless and stress-free. I highly recommend Leo Leung to anyone seeking a reliable and efficient property manager in London."

世昌 · 9 January 2024

★★★★★ 5/5

Trustpilot

Refreshingly decent, professional real estate agents

If you're looking for a decent real estate agent that operates with integrity and provides a great experience, look no further than Life Residential. The team listened to what I needed, matched me with a good property and landlord, provided excellent digital tools to simplify referencing and onboarding, and facilitated everything needed to provide a smooth move. Special thanks to Riccardo and Maquel.

Seb · 3 November 2022

★★★★★ 5/5

Trustpilot

As the landlord of Flat 3506 Icon…

As the landlord of Flat 3506 Icon Tower, I have had a great experience through the cooperation with Life Residentail, especially the direct contact and communicaiton with Miss Brooke Nickless. Her professionalism, reponsibility, considerate custom service, smooth communication with the tenant and landlord impressed me most. Under the service of Miss Brooke Nickless and other staff of Life Residential, the continuity of the rent of my property goes smoothly as the previous tenancy contract ends this month.

Charlie · 8 December 2025

★★★★★ 1/5

Trustpilot

Overall our experience with Life…

Overall our experience with Life Residential was absolutely a nightmare, with every single department of the agency, myself and my partner we have been renting with them for nearly 3 years, and I won’t recommend this to anybody. We left three month ago, and we are still waiting for the final bill of clever energy (which is an extra bill of the building, that obviously hasn’t communicated to us once we firstly moved in);Moral of the story, we chased our deposit for literally 3 months, and still waiting for final bill to be issue!!! Szilvia Nemeth is absolutely the worst property manager you could ever deal with, she is not present, she is not responding, and she is rude! She is only looking after her own interest, honestly, shocking experience. However, I also want to mention, that Abi Shanks, she is THE ONLY ONE that took real care of this situation, and supporting us by finding a solution. She constantly communicated with us, we really appreciated that, and we can’t thank her enough for her effort to get this sorted.

Deborah · 3 January 2024