Trusted Agent profile
★★★★★
114 reviews across 2 platforms
123 Buckingham Palace Road, London, SW1W 9SR
Letio Ltd's London office at 123 Buckingham Palace Road is rated 4.8 out of 5 across 114 reviews on two platforms, including 26 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI had an excellent experience with Let London during my recent rental process. The team was highly professional, responsive, and made the entire process incredibly smooth and stress-free. They clearly explained every step, were quick to answer any questions I had, and were a pleasure to deal with. I would highly recommend them to anyone looking to rent a property in London."
5/5
GoogleAmazing service from the viewing to move in. One of the best agencies to use when renting even as a student. Mark and Nith made the whole experience very smooth and efficient. Would recommend to anyone who’s looking for an amazing agent. Thank you to the Letio team for looking after us
5/5
TrustpilotA breath of fresh air in the Lettings market.
I recently rented my property through Letio, from the first time I contacted them through to getting a tenant settled into the property I found their service to be absolutely fantastic. The whole team was amazing but I would specifically want to mention Nith and Zoubida. The team are open, transparent, honest, responsive and extremely competent. I would recommend that any prospective landlord speak to Letio before considering anyone else.
5/5
TrustpilotFrom the very beginning
From the very beginning, the experience with Letio has been smooth and well managed, with Mark, India, Zoubida, and Thanushan playing a key role in making the onboarding process straightforward and stress-free.
5/5
TrustpilotGreat team, very professional
I usually let my properties myself, but this time I didn’t have much time, so I hesitantly decided to use an agency. I’m so glad I chose Letio.
5/5
TrustpilotGreat experience
We had a super experience letting our flat with Letio. Mark and Lea were incredibly helpful, friendly and knowledgeable and made the whole process smooth and relaxed. We have been landlords for a number of years and even learned a lot about how to improve on what we do. We wouldn't hesitate to work with them again in the future.
5/5
TrustpilotSuper team, excellent to work with!
Letio have been absolutely fantastic to work with. From the very beginning, their team made the whole letting process smooth, transparent, and stress-free. Communication was always clear and timely, with every detail handled professionally and efficiently. What stood out most was their friendliness and genuine care, it never felt like “just business,” but rather a partnership built on trust.
5/5
TrustpilotMark and the team are great
Mark and the team are great, delivering a balanced approach for both landlords and tenants
5/5
TrustpilotAmazing team
The team at letio is great. They all made sure that how move was as smooth as possible and handled the communication with the landlord perfectly.
5/5
TrustpilotProfessional letting with a personal touch
I thank Letio for removing all the stress and worries that a landlord goes through to get the right tenant. The whole experience has been excellent from the 360 degree walk through video, which presented the property in an excellent manner, to all the legal requirements. They took care of all the necessary paperwork involved and got the certifications in place.
5/5
TrustpilotLovely team, super helpful, highly recommend!
The Letio team worked with me on renting a flat for the first time in the UK, and they were wonderful! I never had to chase for updates, they were always clear about next steps and kept in constant contact, and always ready to answer all my questions.
5/5
TrustpilotHighly Professional Service
Over the many years I have been renting out my property, I was truly impressed with Letio. I found the whole team to be extremely professional and highly responsive with a refreshing approach to the business. I would strongly recommend Letio to anyone wishing to let their property.
5/5
TrustpilotA refreshing change from the high street agents!
Mark and the team are great to deal with. A refreshing change from the 'salesy', pushy approach of most high street chains. As first time landlords it's been a really positive, smooth, personable experience!
5/5
TrustpilotNo hesitation to recommend Letio!
I used Letio to re-let my flat in autumn 2024. I was quite nervous having had a bad experience with a letting agent beforehand. I did my homework on rates and found that Letio came in low-mid market - not the super cheapest (which is where my bad experience had come from) but much more competitive compared to other high street letting agents.
5/5
TrustpilotGreat team which works together with…
Great team which works together with landlord in achieving the optimum results in terms of tenenant and reward
5/5
TrustpilotA fantastic team and service
A fantastic team and service. I have engaged with a number of the team and found all to be friendly, and highly responsive. No issue is too small, and I frequently get responses to questions out of office hours showcasing their dedication. Thank you team Letio, I could not recommend you highly enough.
5/5
TrustpilotPleasant and refreshing
My wife and I used Letio to let our property in London recently. We’ve been using another estate agent to let our property over the last 9 years and decided to leave this review based on our recent experience dealing with Letio. Firstly, we wanted some work done on the property (i.e. painting, damages fixed etc.), which Letio organised and managed. They appear to work with a fantastic team of contractors who did an amazing job and even helped with disposing of old furniture and fittings we no longer needed. We didn’t have to worry about anything as Letio took care of everything. It was such a relief! In addition to being so efficient, everybody we dealt with at Letio was so professional. It was such a pleasant and refreshing experience. Thank you Letio!
5/5
TrustpilotFast, Friendly and Professional Service
I've been using Letio for around five months now and my experience has been excellent. They found tenants for my property within around two weeks and kept me updated throughout the entire process. Their pricing is highly competitive compared to other companies and the quality of their service is just as good, if not better.
5/5
TrustpilotMany Thanks to Mark
Many Thanks to Mark. The whole process of renting my property was quick, smooth, easy, stress free and excellent value for money.Mark as our agent was honest and refreshingly not full of bull****. A pleasure to deal with.Would recommend to anyone.
5/5
GoogleLetio may be new to the market, but they’re already making a strong impression. Professional, approachable, and committed to delivering great service, the team brings a refreshing energy and reliability. Excited to see how they continue to grow and support the community!
5/5
TrustpilotPrice like online only, but service like high street realtors
We are renting our flat with Letio. They are combination of lower pricing of online real estate, but offer in person approach of small family feel firm. Reached promissed premium and their fees are fixed. No hidden money grap. Couldn't believe it for few months after expierence with other high street realtors.
5/5
TrustpilotThanks for everything!
Mark has been most helpful during the visit of the flat. He was then very responsive and put us in touch with the rest of the team to sort out all the details relative to the tenancy.Everything is clear and easy to understand. Thank you
5/5
TrustpilotI'm a landlord and it's first time…
I'm a landlord and it's first time using Letio. I have found the team to be very responsive and dedicated to finding the right tenants. They put a lot of effort into making the letting process as straightforward as possible so great for landlords.
5/5
TrustpilotGreat Customer Experience
We had a very good experience renting a house with Letio; due to refurbishing in our existing house we had to find a suitable short term rent while the works were being carried out. The team were fantastic, helpful and friendly. The entire process, mostly online, works great and avoids lengthy exchanges of emails and paper. We wouldn't hesitate to work with Letio in the future if we ever need to rent or let a property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Letio Ltd's London office has 114 reviews across two platforms: 26 on Google, 88 on Trustpilot.
Letio Ltd London is rated 4.8 out of 5 across all 114 reviews, and 4.5 out of 5 on Google from 26 reviews.
Letio Ltd London, 123 Buckingham Palace Road, London, SW1W 9SR.
