Leonard Leese London reviews

★★★★★ 1/5

Google

Got a flat from Toby and he’s the most horrible at after service. Litters and broken appliances furniture were left all over the flat. Took 10 trips to the dumpster to throw all of the trash away which he said, and I quote “easy job”. Horrible horrible sales man do not recommend this place at all cost.

Nhi · 16 December 2025

★★★★★ 5/5

Google

Kieran has been so helpful in organising viewings and is always prompt with responding to any questions we have had. He’s been efficient in sending everything, and has helped ease the stress of flat hunting!

Hannan · 26 July 2023

★★★★★ 5/5

Google

Kieran was extremely helpful in arranging a viewing at short notice on a property and providing all the information we needed! He was very honest and helpful which seems to be a rarity in estate agents!

Amelia · 21 June 2023

★★★★★ 5/5

Google

Sam was very helpful, patient and responsive. I called for a property and was able to book a viewing on the day itself. I would definitely recommend him and Leonard Leeds as an agent.

Kelly · 26 July 2023

★★★★★ 5/5

Google

I had a very pleasant experience with Leonard Leese. Dominic was very professional and helpful throughout the process of viewing and renting a property. He went out of his way to help advise me (a first time renter) and was patient with all my questions. Will definitely reach out to Leonard Leese again when I need to move.

Arun · 22 June 2019

★★★★★ 5/5

Google

I bought an apartment from Toby and he has been incredible. Most valued was his honesty and setting realistic expectations for me as a buyer- this is what set him apart from other agents. He was always quick to reply to my messages and always happy to accomodate all the numerous requests I had. I highly recommend!

A · 16 November 2025

★★★★★ 5/5

Google

Sam has been a huge help with our property search and is such a knowledgeable agent. Couldn’t have asked for more help during this process, amazing services for tenants !

Anoushkaj · 26 July 2023

★★★★★ 1/5

Google

Would give a zero if I could - I don't recommend trying to lease from this agency if you actually want a place to stay, I would recommend it if you want to deal with months of poor communication and end up scrambling for a place to stay 2 weeks before the agreed move-in date. First approached the agency in early November to lease a property, and had received decent responses at the start. Subsequently put in an offer and the agent asked us to complete our reference checks and pay the holding deposit. We paid the holding deposit, which was confirmed by them to be received on 18 November. After completing the reference checks on our end, it took the agency almost 3 weeks to update us on the status of the agreement. This was after weeks of us chasing them through messages, emails and live chat requests on their website (to no response). We only found out directly through the landlord, and not even the agency that we would not be able to rent the property for the agreed period because the premises were not vacated. However, LL made no mention of this, and continued to string us along when move-in date had been 2 weeks from then. Since it was clear no agreement could be formed, they agreed to refund the holding deposit to us and according to them, their accounting department "processed" the payment on 17 December. I gave them the benefit of the doubt and waited days, to nothing in my bank account, and even first called my bank to check if there were any incoming payments that were being processed by the bank - of course, there were none. Once again, they remain non-responsive to our messages and emails chasing them for the refund. Completely unethical and dodgy conduct. If you're interested in the risk of being rendered homeless in London, I would certainly recommend this agency.

Phoebe · 24 January 2025

★★★★★ 4/5

Google

Have dealt with Toby for a number of years. He has provided a professional service with good advice on the rent levels to charge to minimise any vacant period. Charges were explained and I had no hidden costs. I would recommend themPositiveResponsiveness, Quality, Professionalism, Value

Anil · 21 June 2021

★★★★★ 5/5

Google

Sam was super super helpful and took time out of his day to explain everything to us in detail. He was kind and funny as well.

Silvia · 26 July 2023

★★★★★ 5/5

Google

Honestly have had the best experience with Leonard Leese. Even with difficult demand and supply of properties, the property manager Moses found the time to go through the property multiple times and make sure everything was in order in terms of furnishings and style. Even organised for new furniture and new paint too. Since moving in the property management team led by Lenni-Mai has also been a delight to deal with!

Robert · 25 August 2023

★★★★★ 5/5

Google

Sam Okojie was very helpful in organising a viewing for me last minute, and was able to answer all questions I had about the place!

Zoe · 21 June 2023

★★★★★ 1/5

Google

Do not rent from this agency, disappointed with the experience. I rented a furnished apartment through this agency in London, and unfortunately, the experience was far from ideal. When I moved in, the contract stated that the apartment would be clean and everything would be in working order. However, I was left without blinds and lights in most rooms and the bathroom for months, despite repeated requests. Many of these issues and more were still unresolved 14 months later when I moved out. and i was simply ignored To make matters worse, they have used outdated and unclean images to justify deductions from my deposit, despite the fact that I paid around £400 for a professional cleaning service, that was happy to come and repate the cleaning if needed , and I have photos showing the condition of the apartment after cleaning. which ws 100% better than how i recived it . I’ve tried reaching out to resolve this, but unfortunately, I haven’t received any response I would not advise dealing with this agency, as my experience has been very frustrating.

F · 27 October 2024

★★★★★ 4/5

Google

Shamia was very helpful in the process of helping me find my property and assisted in answering any questions I had before I signed my lease. He was also flexible in scheduling to see the property which I really appreciated.PositiveProfessionalism

Anu · 21 June 2021

★★★★★ 1/5

Google

WORST ESTATE AGENT EVER. NEVER use this agent. Here is why: 1. They will ask for deposit and fees BEFORE they contact the landlord about the offer. Even some agents with very bad names won't do like this. 2. Their people is VERY UNPROFESSIONAL. They have many reason to screw up your viewings. First time the people totally FORGOT your appointment. If you just let it go, then the second time he will bring the WRONG KEY with him. Then the third time, after 10 minutes of the appointment time, the man keeps you waiting for ages and never turn up. You will have to call him again to REMIND him. And you finally get to view the property. You think everything is done? No, never. Even if they told you the landlord was agreed with your offer, and you passed the reference. They will take their promise to send you the contract as a JOKE. On the day of agreeing the offer they told you one week later you will sign the contract, then after that, they will find lots of grumpy excuses to let you wait for another week. Finally, they draw the timeline as long as they can. Then when you find there are ONLY 2 DAYS before you are moving in, they withdraw the offer AND TOTALLY KICK YOU OUT. Then you will have got only 48 HOURS TO FIND ANOTHER PROPERTY TO LIVE. Sounds thrilling, huh? No wonder they spend LOTS OF MONEY on writing fake reviews. Or this agent should be knocked down from the market with such an appalling service.

Brandon · 22 June 2018

★★★★★ 1/5

Google

We have dealt with Nathan Johnson from this agency, and the experience have not at all been good. It takes a lot of time to get in touch with him, he's always 'very busy', and does not understand at all what we were asking for whatsoever. For him 'next day' can mean next weak for what we know and no matter how you frame your questions, he only hears what he wants to answer to, not the real question. We got a FaceTime view of a property with someone else, George, who was very sweet, but the contact with Nathan made us request another agent, and in the long hall go with another apartment. The star is because we got a view and the apartment was nice, but the service is ridiculous and a bit rude.

Magnus · 22 June 2018

★★★★★ 5/5

Google

I used Zoopla and viewed a lot of properties via different agents including Toby Bailey at Leonard Leese. After the first place we viewed Toby seemed sure we'd like the next place. We did indeed love the second flat and he was very quick to act and organize the next steps for us. It was really friendly and efficient service and there was no confusion involved. Toby was at the end of the line and emails on weekends and weekdays at all times, which was helpful. We will be recommending this agent in the future to friends and colleagues.

Ayesha · 22 June 2018

★★★★★ 5/5

Google

I worked with Leonard Leese for 4 years now. Most recently, Toby Bailey found me a flat in the same building for the same move out date I needed and contacted me, giving me exclusive access to the property before it was listed. Given that this was about 5 months before I had to move in, it was optimal and gave me a chance to look at the property, ask questions and put down an offer. Since then, Toby has been helpful in drafting the contract, getting me in touch with the landlady and ensuring I had a smooth move and transition to my new flat. All in all, it was a fantastic experience!

Whitney · 22 June 2018

★★★★★ 5/5

Google

A friendly, efficient and professional service from Toby and his team. As a new Landlord he guided us through every aspect and even helped us organise trades to do some smartening up before the rental period. Great communication, always available by phone or email (even now into the tenancy) and refreshingly they are not the pushy salespeople like the others on the high street - very competitive price for the fully managed service and I would thoroughly recommend the team at Leonard Leese.

Catherine · 22 June 2018

★★★★★ 5/5

Google

Have had an excellent experience with Jordan and his team at Leonard Leese. Communication is spot on and any queries answered promptly, efficiently and in a courteous manner. They know the local market well & priced our rental property at a realistic amount, which ensured a quick turnaround with getting it re-let. Jordan & the team give good advice and are very reassuring, putting my mind at ease at all times. All transactions by the Property & Maintenance department are handled expertly, giving a punctual response to any issues that need solving quickly. I have no hesitation in recommending them.

Patsy · 22 June 2018

★★★★★ 5/5

Google

I rented with Leonard Leese just now and I cannot thank them enough. I was helped by Sardar. We had problems with the moving date initially due to the landlord confusing the date. However, Sardar did all he could and beyond to help us! Very recommended!

Diego · 22 June 2019

★★★★★ 5/5

Google

I want to update my review of Leonard Leese and Toby Bailey and the recent renewing of tenancies. The process was seamless - good rates achieved from existing tenants - the paperwork done without hassle to me. Very professional - very easy to work with - great advice and support on all matters of the property - couldn't recommend both Toby and Leonard Leese higher.PositiveResponsiveness, Quality, Professionalism, Value

Richard · 25 August 2023

★★★★★ 4/5

Google

I was dealing with Nathan and he did his job really well - all was prepared on schedule and he managed to get the contract despite some minor difficulties on time... and all of it was true till the payment day. Initially, I was asked to fill up the form that require me to provide card details (card number, expiry date, my address and CVV security code) so the payment can be deducted by the agency on time. I obviously rejected that as I find it highly insecure way of paying for a service and suggested paying with a bank transfer. That was ok but I got a phone call from the agent that lectured me that I should have paid by card over the phone as because of the transfer he will need to check the payment manually to confirm... I get that but after seeing they form requesting all card details I thought it's better to pay with the transfer. Moreover, after moving in not all of the works agreed had been carried out so repainting took place a few days after I moved in. To summarize, I would say that the service was good initially but since the payment was made, the quality of the it dropped (why bother if customer already paid). edit: After posting the review above, I was contacted by a person from Customer Support that apologized for the inconvenience caused and we finally reached an agreement - as a result part of the agency fee was refunded and that's why I'm changing rating from 3 to 4.

Piotr · 22 June 2017

★★★★★ 5/5

Google

In my experience, this is a great letting agency. I dealt personally with Niall on a daily basis for several weeks while my partner and I considered a property in the Vauxhall area. Niall was helpful and cheerful every time we spoke, getting to know me personally as well as answering all my questions about the property. Even though we didn't make an offer on the property (my partner and I decided to wait until the Spring for travel reasons) I would definitely say that my experience with this letting agency was better than others. The agent was on time for the viewing, the photos I was given represented the property well, the agency fees quoted to me were very reasonable, and I wasn't bombarded with a million emails every time a flat went up within 100 km. They also did NOT try to convince me to rent a flat outside of my price range, which I noticed other agencies doing constantly! Overall I was very pleased, and if possible my partner and I would like to rent from them in the future.

Brianna · 22 June 2017