Trusted Agent profile ยท London

Leo Newman London reviews

โ˜…โ˜…โ˜…โ˜…โ˜… Excellent

432 reviews across 3 platforms

85 Charlotte Street, London, W1T 4PS

Leo Newman's office in London, at 85 Charlotte Street, is rated 4.7 out of 5 across 432 reviews on three platforms, including 405 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.7 / 5

405

Reviews on Google

This office

Facebook logo

4.3 / 5

11

Reviews on Facebook

This office

Trustpilot logo

16

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Leo Newman, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

From start to finish we found Joshua to be diligent and very good at keeping in contact. He was helpful with all our questions and prompt with all his responses. His attitude and effort definitely stood out among other agents we had dealings with during our search for a rental property. We will certainly recommend and use Leo Newman in the future.

Rie ยท 16 June 2018

Agent replied ยท 14 June 2024

Rie, we are so pleased that Joshua was able to assist you in the manner you have described. The joys in helping you find a new home and assisting in every way, are absolutely imperative and our priority. Best of Luck!

5/5

Google

I love this guys, true their words and on time..Am a black guy and been thru tough racism issues finding an accommodation but when i chanced on them,they welcomed me with an open Arm..leo newman any day

Daniel ยท 15 June 2023

Agent replied ยท 14 June 2024

It was a pleasure dealing with you throughout the process. We wish you the best of luck in your new home!

5/5

Google

We recently moved with Leo Newman and had excellent service from the start. From the initial viewing to moving in, they have been very helpful and responsive - specifically Emanuele. The moving process happened quickly and professionally. I would definitely recommend Leo Newman and their services.PositiveResponsiveness, Professionalism

Darcey ยท 15 June 2022

Agent replied ยท 14 June 2024

Darcey, thank you for taking the time in leaving this lovely review- Thank you!

5/5

Google

I was struggling with finding a house especially because I was fresh to London. Fortunately Leo Newman and Emanuele did a fantastic job and helped me a lot with settling in to London. The house is clean, suitable for a single person and so far I'm enjoying it very much.PositiveResponsiveness, Quality, Professionalism, Value

Hojoon ยท 15 June 2021

Agent replied ยท 14 June 2024

Hojoon, it was our pleasure to assist you. We are proud of service and glad you found it refreshing, good luck in your new home!

5/5

Google

First of all I would like to extend my deepest and most sincere thanks and gratitude to Emanuele Gianini. He was friendly, responsive, he cooperated and helped me throughout the entire process with all assistance and advices required. I really recommend this company and Emanuele for their professionalism and promptness at all time!

Gabriela ยท 15 June 2021

Agent replied ยท 14 June 2024

Gabriela, we are really pleased that you found our service superb. Wishing you well in your new home!

5/5

Google

The agents have been very accommodating. They answered any questions I have regarding the property and the move in a swiftly manner. Would recommend for anyone who are renting through an agency for the first time.

Manjari ยท 15 June 2023

Agent replied ยท 14 June 2024

Thank you so much Manjari!

5/5

Google

very much satisfied. Alex was also very helpful and co-operative in movement

Shubhranshu ยท 16 June 2018

Agent replied ยท 14 June 2024

Thank you very much for taking the time to leave such positive feedback. Enjoy your new home!

1/5

Google

Holding deposit ๐Ÿ’ธ Not willing to refund the holding deposit when the deal is not success and very bad manner. Threatening me all the times, really a bad rental experience in UK with this agent

MO ยท 15 June 2023

Agent replied ยท 14 June 2024

Thank you for your review. Unfortunately a holding deposit is forfeited when a tenant does not meet the required terms agreed and passes the 15days from when a deposit is taken. We understand your frustration, however the house has been kept available for you and you did not see it fit to follow through.

5/5

Google

Me and my partner recently moved into a flat in London and Leo Newman were fantastic. They were very responsive, professional and very quick to help resolve any issues. We would certainly recommend. Emmanuel in particular was so helpful - thank you!PositiveResponsiveness, Professionalism

Jacob ยท 27 August 2022

Agent replied ยท 14 June 2024

Thank you Jacob- we very much appreciate your review!

5/5

Google

Great place made our very stressful move easier, had been looking for a place for months before this. They were very communicative and helped us put in an offer so we got the flat.

Rujeko ยท 15 June 2023

Agent replied ยท 14 June 2024

Thank you so much for the lovely review. Enjoy your new home

5/5

Google

The process from putting down and offer to referencing to signing the agreement was so swift and professional. They worked so quick and made sure to keep us updated at each step. Great communication!

Asha ยท 15 June 2023

Agent replied ยท 14 June 2024

Thank you for the lovely review!! Our pleasure!

1/5

Trustpilot

Letting property management is terrible - 0 star

Leo Newman's property management is totally poor. Water leak and damp ceiling were reported back in November 2020 and when the water leak problem from the upstairs flat bathroom(also managed by Leo Newman) became very severe during Easter period 2021, they then sent a repairman to do a quick fix in the bathroom upstairs but he didn't do anything to the dampened ceiling. Since the repair, water from the upstairs carry on leaking time to time which also reported but ignored and neglected.

Kowoon ยท 18 October 2021

5/5

Google

Leo Newman is very helpful in finding an excellent flat. My friends and I are both international students in London and are very grateful for Leo Newman's respect, efficiency, care and professionalism.

Gillian ยท 15 June 2023

Agent replied ยท 14 June 2024

thank you so much!

5/5

Google

very quick and lovely journey for my first home!

Alicia ยท 2 October 2024

Agent replied ยท 23 October 2024

Alicia, our absolutely pleasure!

5/5

Google

Leo Newman is a great company and will work diligently to find you a flat. I worked with an associate there, Joshua Greaves, who went above and beyond to help me find the apartment and ensured that the whole process of contracts and negotiation went smoothly. I definitely recommend this agency for your next flat search!

Megan ยท 16 June 2018

Agent replied ยท 14 June 2024

Megan, thank you for taking the time to write such a wonderful review. We appreciate the recommendation and wish you the best of luck in your new home!

5/5

Google

Leo Newman letting agency is just what a tenant what's to have. Renting with them already 1 year and I have no words to describe their world class customer service and professionalism in dealing with all sorts of situations. Highly recommend to rent with them! Many Thanks! Keep up the good work guys! Regards, Ali Bogdan Manole

Manole ยท 16 June 2017

Agent replied ยท 14 June 2024

Ali, fantastic having you with us.. roll on year 2

5/5

Google

Both Nicky and Emmanuel are very efficient and helpful throughout the renting process. I was very impressed with Nicky for responding to my enquire very fast, even it was late evening! Very transparent and straight forward. Thank you! Nickie and Jan.

Chipmunk ยท 15 June 2022

Agent replied ยท 14 June 2024

Thank you for the wonderful review! Enjoy the beautiful flat!

5/5

Google

Rented a flat that is let and managed by Leo Newman and I can say that they are lovely and professional people to deal with. Joshua Klein from the management department, who I constantly communicated with was very efficient and helpful. He is always quick to respond to my queries. Highly recommended!

Krislyn ยท 11 December 2019

Agent replied ยท 9 December 2024

We are extremely grateful for your comments and compliments. It has been our pleasure having you as a tenant and wish you the best of luck in the future.

5/5

Google

I've lived in one of Nicky & Leo Newman's properties for 2 years and have always found them very responsive and quick to fix the few issues that we have had over the period of our rental. Happy to continue our ongoing relationship and would recommend them as a good landlord to any prospective tenants.

Colin ยท 16 June 2017

Agent replied ยท 14 June 2024

Thank you Colin, it has been a pleasure dealing with you to date. Cheers, to a long mutually beneficial relationship.

5/5

Google

Rented a flat that is let and managed by Leo Newman and I can say that they are lovely and professional people to deal with. Joshua Klein from the management department, who I constantly communicated with was very efficient and helpful. He is always quick to respond to my queries. Highly recommended!

Krislyn ยท 16 June 2019

Agent replied ยท 14 June 2024

We are extremely grateful for your comments and compliments. It has been our pleasure having you as a tenant and wish you the best of luck in the future.

5/5

Google

The staff was always very available at different times of the day and they managed to give us the keys in zero time! Very advised if you need to find a property and want to do it in the simplest and professional way.PositiveResponsiveness, Professionalism, Value

Tommaso ยท 15 June 2021

Agent replied ยท 14 June 2024

Tommaso, thank you so much for your review, we are glad Emanuele was able to help you. Enjoy your new home!

5/5

Google

Nicky from Leo Newman its amazing person. Very helpful and kind and understanding and same time fully professional. They helped me with all documents, were always ready to talk to me about any issues i had. 7 stars Agent .... Thank YouPositiveResponsiveness, Quality, Professionalism, Value

Michal ยท 15 June 2021

Agent replied ยท 14 June 2024

We are happy to take a 7* rating everyday! thank you!

5/5

Google

I had a great experience with Leo Newman. Emanuele took good care of me. He is polite, professional and friendly guy. Leo Newman was one of the most helpful agent I have ever met. I strongly recommend honestly!

Muf ยท 15 June 2022

Agent replied ยท 14 June 2024

Muf, thank you for your lovely review! Enjoy your new home.

5/5

Google

I just moved to flat 5 with my new born baby from yesterday without electric in flat. I even booked from 5pm- 8pm. But no one came. But Joshua from ur company who did help me to chase them. After 6 hours. I got electric in flat. Many thanks to him.

Cham ยท 16 June 2019

Agent replied ยท 14 June 2024

Cham, thank you for your positive review. We aim to assist as best we can with out of hours service and am happy that our electrician resolved the electric issue at 9pm at night- Wishing you the best of luck.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Leo Newman's Google reviews

Questions about Leo Newman London

How many reviews does Leo Newman London have?

Leo Newman's London office has 432 reviews across three platforms: 405 on Google, 11 on Facebook, 16 on Trustpilot.

What is Leo Newman London's rating?

Leo Newman London is rated 4.7 out of 5 across all 432 reviews, and 4.7 out of 5 on Google from 405 reviews.

Has Leo Newman won any awards?

Yes. In The Trusted Agent 2026 awards: Leo Newman, London won Platinum.

Where is Leo Newman's London office?

Leo Newman London, 85 Charlotte Street, London, W1T 4PS.

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