Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had a fantastic experience with Leo Newman, and especially with Klaudia Warachowska. From start to finish, everything was handled with great professionalism, care, and attention to detail.
Klaudia was incredibly helpful, responsive, and supportive throughout the entire process. She made everything clear and straightforward, always taking the time to answer our questions and ensure we felt comfortable and informed. Her friendly attitude and genuine care really made a difference.
Thank you so much, Klaudia, for making this experience so smooth and positive. We truly appreciate your help and would highly recommend both Klaudia and Leo Newman to anyone looking for excellent service🤗🤗🤗
Elizabeth · 16 February 2026
Agent replied · 16 April 2026
Thank you so much Elizabeth. We appreciate the feedback and compliment! Wishing you well over your tenancy.
★★★★★ 5/5
GoogleMy boyfriend and I recently signed a contract with them. Huge thanks to Klaudia and Shoshi for their help.
They were professional, efficient, and genuinely helpful throughout the whole process. Not pushy at all, and everything was clear and transparent, which made us feel we could really trust them.
We can’t wait to move into the new flat. Thanks again!
Amily · 16 February 2026
Agent replied · 16 April 2026
Thank you for the lovely review! Enjoy your tenancy!
★★★★★ 5/5
GoogleI moved to London in September and Klaudia was a very very big help during my move from the states. As a student, it can be very difficult to find an apartment, as different properties have different rules. Klaudia was extremely patient, kind, and understanding with my situation, and made me feel cared for as I was moving to London. I will definitely be looking to work with Leo Newman and Klaudia again during my time here in the UK!
Bria · 16 January 2025
Agent replied · 22 January 2025
Thank you for the wonderful review
★★★★★ 5/5
GoogleMy partner and myself have recently rented our first flat. we had Nicky as our agent.As it was our first time we had a lot of questions and queries. he was nothing short of incredible. fast responses and helpful. he also managed to make things with our unconventional schedules. i would 100% re use leo newman and especially recommend Nicky.
Ellie · 6 September 2025
Agent replied · 9 September 2025
Thank you for the very kind review. We aim to consistently understand our customers and help to the best of our abilities. I am super happy this was acknowledged
★★★★★ 1/5
GoogleBe very cautious renting with this agency
Viewed a property, and submitted an offer. They took days to respond to any of of my documents (sent my p60, bank statements, payslips etc)
Days before the expected move in date (after I had paid a deposit) they contacted me to say they can only allow me to move in if I pay 12 months in advance (over £10,000) when I replied to say that's an unreasonable request, Nicky Rosenthal (who seems to be the owner or manager) sent to me in an email "from your ID , I assume you're white British ? And you can't come up with that money to move in?)
I've rented 6 flats in London in my lifetime, dealing with estate agents and private landlords, never once had an issue like this or had them use this kind of language.
Asking someone to pay a year in advance on a one bedroom flat is incredibly unreasonable, and I feel like he asked this as I was upfront about having only 2 weeks left on my current rental (he asked how much I had in savings, I told him 10K, then he said it will be that amount to move in , not the 5 weeks rent in advance as they said in the viewing and advert listing)
Please check their reviews on other sites , which seem more accurate to the experience I had with them, they google reviews are all suspiciously positive
Liam · 15 April 2026
Agent replied · 16 April 2026
We have been waiting for this applicants reaction, finally a review has arrived. In short, one of the applicants was not forthcoming with regards to adverse credit, ultimately this caused failed referencing. When Liam heard this first, he was surprised and asked for details- we refused to give them because of GDPR, and advised him to ask his brother. Once his brother told him, he contacted us again to find out options (important point - once he understood that the holding deposit was forfeited, he tried to say he didnt know about the Adverse credit, as he said that the Adverse credit was told to us verbally at the viewing. We picked up on this lie later, as he then said he was also present on the viewing, ergo, if we were told on the vieiwng he would have known about it - Lie Debunked!.
We were hopeful/offered that he provided a UK homeowner guarantor (something we were hopeful for as he was british citizen- there was never any mention of "white". The writer of the review also threw in this slur/inunedo in other correspondence). No such Guarantor was possible, so the referencing company suggested we ask for the full term in advance. The term was a 12 month contract. This was declined, so based on undisclosed bad credit, no guarantor, no monies in advance - the tenancy was cancel and deposit forfeited.
We have all correspondence available in our office, it can be shown to anyone, fully redacted to ensure privacy.
The reason we have good reviews, is becuase we are good at what we do and almost everyone loves our service- clearly we cant make all people happy (especially those that try and hide information).
Lets unpack precisely below:
05/03/2026 - Zoopla enquiry by Flatmate (brother) of Liam
05/03/2026 - pre-viewing questions asked, including whether the tenant has any adverse credit (no mention of any adverse credit)
11/03/2026 (4.25pm) - viewing by both applicants (important -you will see why above/later)
11/03/2026 (4.43pm) - offer form sent to applicants
11/03/2026 (17.18) - offer form completed (no mention of Advers Credit)
13/03/2026 (07.45) - deposit received
15/03/2026 - tenants hard copy documents received
17/03/2026 - referencing commenced with Legal for Landlords
17/03/2026 - Applicants call us to state they will have issues with getting a landlord reference, we direct them to reference company to help problem solve.
18/03/2026 - Legal for landlords email to confirm Adverse credit from 2024. They advise a guarantor is needed, as income level is not sufficent just on one of the applicants.
18/03/2026 - we email applicants to inform them about the adverse credit
18/03/2026 - applicants respond with confirmation of such issue, mention they have family members who are homeowners, but rather not ask them.
18/03/2026 - we email applicants with a need for an update by COB regarding guarantor.
18/03/2026 - tenants respond offering further details on the significant amount involved in the adverse credit. they offer 3 months in advance, confirm they have savings, if not acceptable, they can ask a family member (but want to avoid awkwardness.
18/03/2026 - tenant poses his uncle as a guarantor-non UK homeowner, and earns £25k less than minimum acceptance.
18/03/2026 - applicants rescinds guarantor offer, as they to have bad credit. Tenant mentions for the first time they told us on the viewing (convenient excuse and a lie) about the bad credit. now request holding deposit back.
19/03/2026 - Applicant emails to try and twist my request for a UK homeowner, based on my comment that both have british passports, so we are hopeful they can make it work - We would NEVER use their words "i assume you/look white british) (LIE).
19/03/2026 - our staff members interjects by email, that neither of the applicants mentioned bad credit on theviewing.
19/03/2026- deposit forfeited
★★★★★ 5/5
GoogleExcellent, preofessional, organised, ease of process and the response times on all correspondence was super quick, I have moved around allot and this has been by far the best experience to complete a let, all Leo Newman team where good but especially Shoshi Harris - best IA
Ian · 16 November 2025
Agent replied · 16 April 2026
Thank you so much Ian. We appreciate the shout out- enjoy your tenancy!
★★★★★ 5/5
FacebookFantastic experience renting through Leo Newman!
I’ve had an excellent experience with Leo Newman, and I can’t recommend them highly enough. From the very start, the process was smooth, transparent, and completely stress-free.
A huge thank-you to Shoshi, the Lettings and Operations Executive, who went above and beyond to make everything run seamlessly. She was always quick to respond, professional, and genuinely kind, she made the whole process of moving in feel effortless.
I also want to thank Nicky, the Managing Director, for his support and hands-on approach. It’s clear that the team at Leo Newman truly care about their tenants and take pride in providing a first-class service.
If you’re looking for an agency that’s trustworthy, attentive, and genuinely puts people first, Leo Newman is the one to choose!
Antonija · 3 November 2025
★★★★★ 5/5
GoogleI’ve had such a pleasure renting through Leo Newman, and I genuinely can’t fault the service. The whole process felt smooth, well-managed, and genuinely supportive from start to finish.
I especially want to highlight Klaudia, who was our agent - her professionalism and care stood out immediately. She was always quick to respond, incredibly attentive to our needs and budget, and a brilliant guide through the referencing process, explaining everything clearly and helping us stay on track.
What meant a lot was the level of support Klaudia provided right before the winter holiday season, when most people are winding down - she still made sure everything moved forward and that we felt looked after. She was reliable, proactive, and just genuinely it was a pleasure to communicate with her.
Klaudia provided the best renting experience, and I wouldn’t hesitate to recommend Leo Newman to anyone looking for a professional, responsive, and supportive lettings experience in London!
Valeriia · 16 February 2026
Agent replied · 16 April 2026
Thank you for the incredible review. We really appreciate the insight and feedback. Have a wonderful tenancy and best of luck!
★★★★★ 5/5
GoogleShoshi Harris was amazing! He helped me throughout the whole process of my tenancy agreement and also very prompt with his responses. 10/10 !
Maria · 16 March 2026
Agent replied · 16 April 2026
Thank you so much!
★★★★★ 5/5
GoogleOutstanding Experience with Klaudia - The Best Real Estate Agent!
We recently had the pleasure of working with Klaudia as our real estate agent, and we highly recommend her and the Leo Newman Agency!
From start to finish, Klaudia demonstrated exceptional professionalism, dedication, and expertise. She took the time to understand our needs and preferences, ensuring that every property she showed us was a perfect match.
One of the standout aspects of our experience with Klaudia was her handling of our tenancy agreement and arrangements. The flat we were interested in was under renovation, and Klaudia ensured that everything was managed smoothly and efficiently. Her excellent communication skills kept us informed and reassured throughout the process, making it stress-free and enjoyable.
Klaudia's genuine care and dedication were evident as she went above and beyond to ensure we could move in on time despite the ongoing renovations. Her warmth and professionalism were outstanding, making us feel valued and supported.
If you’re looking for an agent who combines expertise with a personal touch and excels in managing tenancy agreements and arrangements, Klaudia is the one. Thank you, Klaudia, for making this experience truly exceptional!
Monica · 17 May 2024
Agent replied · 14 June 2024
Thank you for the wonderful glowing review! We are glad to see you experienced the various facets of our dedication to our client's. Training, transparency,hard work and kindness remain our cornerstone at Leo Newman!
★★★★★ 5/5
Googlewe contacted them by after seen a adverstistment in google house renting site.this is the first experience for us to having a property from house agency. actually bit confused when process going ...but the team of Leo Newman responds nicely for my questions..
only issue is the time for finishing referencing...as its doing by third party and difficult to contact them..
because i was in a stress about the time as i had already given notice to my current landloard.
any way the process was completed satisfactorily.I felt happy and better now.
Thank you very much your servivce and informations given to us for this success.
Mr Zac ben thanks for you and your team
Ms soshi Harris Thanks for your responds.
wish you all the best for your career life.
Jeewani · 16 December 2025
Agent replied · 16 April 2026
Thank you for the lovely review! Best of luck in your new home
★★★★★ 5/5
GoogleHad an amazing experience with Leo Newman. The best estate agents I came across in London! The same day I messaged them we got an offer accepted and everything went seamlessly. Special thanks to Klaudia who was by far the best person I’ve interacted with during the flat hunting process as she was so helpful and great with keeping us updated on what was going on throughout the process!
Maya · 12 August 2024
Agent replied · 23 October 2024
We appreciate the acknowledgement of our services! Thank you for helping with this lovely review!
★★★★★ 5/5
GoogleMoving into a new place has become a nightmare lately, however i did find one recently and one of the agents(Klaudia ) was extremely helpful and patient throughout the process.
She made everything happen so smoothly and effortlessly making sure everything would be in place for our moving.
Emails and calls were always answered promptly answering all my questions and worries.
Klaudia has been excellent and utterly helpful!
Aurela · 24 August 2024
Agent replied · 23 October 2024
Thank you for the lovely review! Enjoy your new home
★★★★★ 5/5
GoogleWe recently had an incredible experience looking for a new flat with Klaudia from Leo Newman. A huge shoutout to Klaudia who was nothing but amazing throughout the whole process. Super quick, clear, professional & supportive communication. Making what could have been a stressful process, seamless. Thank you Klaudia for helping to find the perfect flat for us!
Malcolm · 23 December 2024
Agent replied · 30 December 2024
Thank you for the wonderful review
★★★★★ 5/5
GoogleNicky has provided me with the most delightful experience during my six-month-long search for a flat! I was able to make the decision to sign on a flat with him in under half an hour, thanks to his detailed and reassuring explanations of the entire process. This was particularly comforting to me as a newcomer! The flat I secured through him is situated in an incredibly central and convenient location, and the price is quite reasonable as well. With his expertise and guidance as additional perks, the entire deal feels like a real bargain. Even after the signing, Nicky continued to offer us consistent assistance, remaining just as attentive to our requests as he was before we signed. This has me eagerly anticipating my move-in date in September. Many thanks to Nicky! :DDDDD
Natasha · 18 September 2023
Agent replied · 14 June 2024
We really appreciate your lovely review. I am pleased our dedication and hard work was noticed. We aim to please!
★★★★★ 5/5
TrustpilotI had an amazing experience working…
I had an amazing experience working with this agency! From start to finish, the process was seamless and stress-free. Klaudia, the agent I worked with, was exceptionally helpful and friendly. She took the time to understand exactly what I was looking for and made sure to keep me informed every step of the way. Her professionalism and warm personality truly made a difference, and I couldn’t be more grateful for her support. Highly recommend this agency, and especially Klaudia, for anyone looking for a smooth and pleasant experience!
Mahsa · 18 March 2025
★★★★★ 5/5
GoogleMy experience with Leo Newman has been seamless from start to finish. The team has been incredibly professional, efficient, and responsive throughout the entire process. A special thanks to Nicky and the team for their clear communication and for arranging everything well-organized and stress-free. I highly recommend Leo Newman to anyone looking for a reliable and professional property management team!
Supipi · 23 September 2024
Agent replied · 23 October 2024
Thank you for the lovely review! Enjoy your new home.
★★★★★ 5/5
GoogleI had a wonderful experience working with Leo Newman, and more specifically, Nicky Rosenthal, who is a fantastic realtor. As a student with no prior renting experience, Nicky navigated the process seamlessly for my roommate and I. He explained everything very clearly to both of us, and was extremely prompt in answering all our questions. He is clearly extremely knowledgeable in the field of real estate. My roommate and I were able to secure our apartment within a month. It was the best possible first property hunting experience, all thanks to Nicky.
Amazing property agent, 0 complaints!
Susie · 20 July 2023
Agent replied · 14 June 2024
Thank you so much Susie- it was great working with you to!
★★★★★ 5/5
GoogleI can only recommend Leo Newman's team and particularly Klaudia who assisted me during the tenancy process from the first viewing to the move in. She has been very attentive, helpful and reactive which is invaluable in a moment that can be stressful. I feel so lucky and reassured that our flat is managed by a professional team who fairly consider tenants and landlord's needs as this is not always the case in London. Thanks so much again!
Aurélie · 19 August 2023
Agent replied · 14 June 2024
Thank you Aurelie, it was a pleasure dealing with you to!
★★★★★ 5/5
GoogleWe recently relocated to a new city and were in search of a rental apartment. Fortunately, we came across a newly decorated building and had the pleasure of working with Nicky from Leo Newman. We were immediately impressed by the apartment's stunning appearance and spaciousness.
Nicky played a pivotal role in our renting journey, providing invaluable assistance every step of the way. His prompt email responses, helpful demeanor, and kindness made a significant impact on our experience. Thanks to Nicky's exceptional efficiency and dedication, we were able to secure a home within a remarkably short period of time. The entire process unfolded seamlessly, all thanks to Nicky and the incredible team at Leo Newman.
We extend our heartfelt gratitude to Nicky and Leo Newman for their outstanding support. We wholeheartedly recommend their services to anyone in search of a reliable and efficient renting experience.
Jonathan · 15 June 2023
Agent replied · 14 June 2024
Thank you for a most wonderful review. Heartwarming and generous! Enjoy your new home!
★★★★★ 5/5
GoogleFantastic- Klaudia was super helpful with the whole process.
Joe · 16 March 2026
Agent replied · 16 April 2026
Thank you Joe for taking the time to review your experience. Best of luck!
★★★★★ 5/5
GoogleThank you Nicky at Leo Newman for helping us complete the tenancy process from start to finish. Your dedication even over the festive period is unparalleled. Very swift responses over email and WhatsApp to answer all enquiries was really helpful and alleviated any concern.
I would recommend this estate agency.
Phoebe&Lanre · 5 January 2025
Agent replied · 12 January 2025
Thank you for your lovely review. We appreciate the recognition and wish you much luck with your move!
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
Fantastic experience with this letting agency from start to finish. Special mention to Klaudia who went above and beyond - she was responsive, professional and made the whole process seamless. Every email was answered promptly and she handled our move-in with great care and attention to detail. Highly recommend!
Casper · 23 December 2024
Agent replied · 30 December 2024
Thank you for taking the time to leave us a review. We truly appreciate the recognition in our service and our staff!
★★★★★ 5/5
GoogleMikey was very responsive and quick to work with - thank you for helping us secure the flat and answering all of our questions with patience, we really appreciate it. The team at Leo Newman have been very patient with us as well, and prompt in their response to us - which I really appreciate. Thank you!
Juhi · 27 July 2024
Agent replied · 26 August 2024
Thank you for the lovely review. Best of luck with your tenancy!
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