5/5
my partner and myself recently decided to rent our first home. Our agent,Nicky , was incredible , super attentive and helpful. thank you Nicky
Agent replied · 9 September 2025
Thank you so much Ollie! You were a pleasure to deal with!
Trusted Agent profile
★★★★★
432 reviews across 3 platforms
85 Charlotte Street, London W1T 4PS
Leo Newman's London office at 85 Charlotte Street is rated 4.7 out of 5 across 432 reviews on three platforms, including 405 Google reviews rated 4.7. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
my partner and myself recently decided to rent our first home. Our agent,Nicky , was incredible , super attentive and helpful. thank you Nicky
Thank you so much Ollie! You were a pleasure to deal with!
5/5
I was looking for a new flat to rent and I would say Nicky has been fantastic to work with. He even extended his hand to make sure it will be a smooth-flowing and swift experience from searching of a new flat to signing the tenancy agreement. Thanks, Nicky for being so professional and all the best in your future endeavours!
Thank you so much Randyl! Wishing you well in your new home.
5/5
Klaudia and Shoshi made the move in process smooth and seamless! Good communication from both.
Thank you so much! Good luck with your tenancy!
5/5
I recently rented a property through Leo Newman and had an excellent experience. From the very beginning, the team was professional, responsive, and transparent. The viewing process was smooth, and they were happy to answer all of my questions. Even going out of their way to fit in a very last minute viewing. Thanks Nicky!
5/5
We had a wonderful experience working with Klaudia throughout our rental process. She was incredibly professional, responsive, and helpful at every stage. Klaudia made the entire process smooth and stress-free by clearly guiding us, keeping us well-informed, and promptly addressing all our questions. We truly appreciate her patience, friendly approach, and attention to detail. Thank you for your excellent support, Klaudia!
5/5
We recently moved to our new flat. We want to mention Bojan, he is an amazing agent. He helps us during the whole process. He's so professional, he responds to our emails so quick everytime we need anything. He also emailed and called us to update everytime he can give any information about what's going on with the process. We can't thank him enough. Our experience with Leo Newman was so great from viewing, referencing, contract signing to released of the keys. Everything was so quick and 0 stress. We recommend them if you're looking to rent or buy a house. You will not regret.
Thank you for the amazing Review Mary!
4/5
We must admit that we did not enjoy our experience as the landlord was not the best. The only reason we did not pull out was Nicky. What we really liked about Nicky was his communication, his availability, and his calmness. Trying to move house in mid-December was a stressful experience to start with. But when most estates agents will ignore your calls Nicky was the exact opposite. He was always available - during his weekend, during his holidays he will never ignore you and will always respond to your query. He used his 20+ years of industry experience to a great effect as he is very knowledgeable, courteous, patient at explaining the whole process, and eventually taking the stress out of the situation. I found him to be a man of his word which is a rarity these days. It is easy to be a good agent when things go well. Yet, the best agents are those that perform well in adverse situations. I think his landlord client should really thank him because he managed to keep and close this deal against all odds. We thank him because we trusted him and we are now living happily in our new home and that would not have happened if it was not for Nicky.
Thank you for your honest review. Whilst we try to ensure that the process is smooth, efficient and transparent, somethings sadly are out of our control- glad we got there in the end!
5/5
It was a great experience with Leo Newman especially Zac Ben and Shoshi Harris they helped me throughout the process and helped me to get a good rental house. Thank you team Leo Newman.
5/5
I highly recommend Leo Newman as top agents. Nicky and team were always very quick to respond at all hours and deal with any queries I had about my purchase. Nicky had a very pleasant and patient manner and ensured everything ran smoothly for both myself (buyer) and the seller as well as the tenants in the property. I would give 10 stars if that was an option.
Thank you so much for your wonderful review! Enjoy your lovely new home!
5/5
Excellent friendly service I have recently dealt with Leo Newman's fantastic team of professionals and I would like to recommended their services to anyone looking for a property to rent or buy. Initially I have emailed and left an enquiry and they responded to me within 30 minutes on a Friday evening! I have spoken with a true experts and professionals Nicky Rosenthal and Emanuele Giannini. Nicky kept me updated every step of the process which makes it much more comfortable and less stressful. And Emanuele showed me the property and even travelled half way across London just to deliver and drop off the property keys for me- Thank you so much! I will always recommend your services to my family and friends. Warm regards, AnnaPositiveResponsiveness, Quality, Professionalism, Value
Thank you for a most incredible review! Wishing you well in the future.
5/5
Absolutely wonderful agency to work with. Swift, helpful, responsive and available to answer any questions. Shoshi and Nicky I cannot thank you both enough for all of your excellent assistance and knowledge. 5 stars and above. Would recommend Leo Newman to any would be renter.
Thank you so much James. Equally, you were wonderful to deal with. Enjoy your new home!
5/5
Excellent friendly service I have recently dealt with Leo Newman's fantastic team of professionals and I would like to recommended their services to anyone looking for a property to rent or buy. Initially I have emailed and left an enquiry and they responded to me within 30 minutes on a Friday evening! I have spoken with a true experts and professionals Nicky Rosenthal and Emanuele Giannini. Nicky kept me updated every step of the process which makes it much more comfortable and less stressful. And Emanuele showed me the property and even travelled half way across London just to deliver and drop off the property keys for me- Thank you so much! I will always recommend your services to my family and friends. Warm regards, AnnaPositiveResponsiveness, Quality, Professionalism, Value
Thank you for a most incredible review! Wishing you well in the future.
5/5
Leo Newman provided me with a great, professional experience when finding our property. Nicky & Emanuele were both responsive, even throughout the Christmas holidays. They scheduled a viewing for us as soon as we registered interest and provided us with all the required information on the property. Emanuele was also very helpful throughout the viewing, providing us with full detail on the property as well as not hiding anything from us.I would definitely recommend using them as they provide a personable touch to their service, as well as being professional and succint with finding you a property.PositiveResponsiveness, Quality, Professionalism, Value
Ayoub, it was a pleasure dealing with you and your flatmate- we wish everyone was as efficient!
5/5
We rented recently with Emanuele agent, from Leo Newman and we are very satisfied with his service. Emanuele is very kind, professional and most importantly, was promptly responsive throughout the whole process of getting a flat for us. He showed us the flat and guided us, from the very beginning until the signing of the contract. Also as a follow up, he made sure that we were happy and settled down in our new home . We really appreciate his service and he deserves a bright future! Thank you again. Alexander.PositiveProfessionalism
We really appreciate this review, thank you so much!
5/5
I had the pleasure of finding Leo Newman when letting out my flat. They were quick and supportive in resolving tenancy issues. When it came to selling the flat, Nicky Rosenthal was a great asset. He was on top of the process all the way through, ensuring the buyer was happy and helping resolve solicitor tardiness. I would thoroughly recommend this agency to anyone considering using it. Nicky and the team there are professional, thorough, reliable and responsive and easy to communicate with too. This combination makes all the difference.PositiveResponsiveness, Quality, Professionalism, Value
Louise, thank you for a most wonderful review! It has been a pleasure doing business together and wish you the very best of luck!
5/5
My experience with Leo Newman has been great! Their team is professional, responsive and attentive. Nicky responded to my request to view an apartment and very quickly organised the viewing. Everything went on very smoothly with no pressure. If you want to get a top property in London at a good price Leo Newman should be your choice I definitely recommend them!!
Thank you so much Mario!
5/5
My mum has recently taken a property on rent in Chingford (East London) through Leo Newman. I worked with Nicky Rosenthal who was fantastic, he facilitated the whole tenancy process for her from start to finish. His proactiveness and helpfulness throughout the entire process was amazing. I would definitely recommend Leo Newman on this basis.
We really appreciate your positive feedback!
5/5
Just let a place with them, Klaudia was wonderful and responded very quickly even outside normal working hours
5/5
Shoshi was great, very supportive and efficient .
Thank you Matt- we really appreciate your thoughts!
5/5
I have to say the company is one of the best I came across. Nicky was exceptionally helpful, approachable and efficient on securing my new place. They are very helpful and knowledgeable of the business and customer services. I would give 10 stars if I could 😊 they are definitely 5 * service. I would recommend them! …
Brilliant Review Karlo! thank you so much!
5/5
Nicky and Klaudia were a total joy to deal with. Moving house is stressful and these are the people you want on your team. They are kind, quick, efficient and intelligent and really know their stuff. I have no hesitation in recommending them.
Thank you for the lovely review- we appreciate the recommendation!
5/5
Great service! Thanks to Emanuele who helped us move into our amazing new flat, and liaised with the landlord for us! We are enjoying our new place now! Timely replies, and they aided us in moving in in such a short notice! Emanuele also went above and beyond to answer questions and give personal advice out of his job scope and also replied us off office hours. Will totally recommend them!PositiveResponsiveness, Quality, Professionalism, Value
We are pleased you found our service above and beyond. Our aim is to make the transition as soon as possible. Enjoy your new home
5/5
Had a good experience with Leo Newman even though I ultimately couldn't proceed with the tenancy due to personal reasons. Nicky was attentive, the viewing was arranged promptly, and the application process including referencing went smoothly. Nicky made efforts to make the tenancy more suitable for my circumstances and was understanding when I couldn't proceed. Thank you.
Thank you Nick, best of luck with your future plans- Thank you for our 300th review!
5/5
Nicky and Daniel were lovely to work with and very quick to respond to our (many) questions. They were very accommodating and helped us to sort out the whole process and any issues on our end, which was especially helpful and reassuring during a tumultuous time in the world around us. We had a great experience securing our rental flat through them and would definitely use them in the future and recommend them to others.PositiveResponsiveness, Quality, Professionalism
Thank you so much! It was a pleasure dealing with you, the open communication was very key. wishing you well in your new flat.
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Leo Newman's London office has 432 reviews across three platforms: 405 on Google, 11 on Facebook, 16 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Leo Newman is rated 4.7 out of 5 across all 432 reviews, and 4.7 out of 5 on Google from 405 reviews, checked 9 October 2026.
Leo Newman, 85 Charlotte Street, London W1T 4PS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.