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Leo Newman reviews

4.7

★★★★★ Excellent

432 reviews across 3 platforms

85 Charlotte Street, London W1T 4PS

Leo Newman's London office at 85 Charlotte Street is rated 4.7 out of 5 across 432 reviews on three platforms, including 405 Google reviews rated 4.7. Checked 9 October 2026.

Google logo

4.7 / 5

405

Reviews on Google

This office

Facebook logo

4.3 / 5

11

Reviews on Facebook

This office

Trustpilot logo

16

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

My partner and I moved to the UK from abroad during September 2017. Our move was made very smooth thanks to the help of Mr. Nicky Rosenthal and his team. We were really appreciative of his quick response time to our Emails which some were sent to him during his vacation. None the less, he was nice enough to respond during his vacation as he was aware and attentive to our time constraints. Also special thanks to Joshua Klein. Thank you Nicky

Tal · 16 June 2019

Agent replied · 14 June 2024

thank you for the kind remarks.We are so happy that you have settled in well and look forward to being of service. Best wishes

5/5

Google

I just recently moved out of a property after 4 years. Completing all the paperwork for moving in was hassle free thanks to Nicky who was and has been helpful, responsive and flexible. When living at the property Leo Newman staff were always on hand to provide speedy and professional assistance if any issues arose. I would like to make a special mention of Joshua Klein who was a star property manager, always responsive and helpful, up until and after I had vacated the property. It has been a pleasure to deal with him and Nicky and I hope that the next agency I deal with will be just as professional. Thank you for everything! Fahema,

Fahema · 16 June 2018

Agent replied · 14 June 2024

We are so grateful for your wonderful review. We wish you and your family the best of luck for the future.

5/5

Google

Would definitely recommend this estate agents. They are one of the best I have ever dealt with. They have made our whole process smooth and effortless. Couldn’t recommend them enough. Special mention to Bojan who has walked us through the journey. Being first time renters it was all new to us and he has made it a pleasure. 5 stars and would recommend to anyone.

Ryan · 15 June 2022

Agent replied · 14 June 2024

Thank you for your lovely review- we hope you enjoy your new home!

1/5

Google

When we moved into our property we’ve had nothing but issues from being told the wrong electrical provider, to the taps being around the wrong way and just so many snags which shouldn’t be happening in a so called NEW BUILD property. They’re have been many months of stress trying to get bills put into our name and problems with the building it’s self there is no rush or even a sense of urgency to get any of our problems fixed nor any compensation or even accountability. we’ve had the worst renting experience with Leo new man and we would definitely not recommend I would like to know how a kitchens circuit board gets signed off if it’s wired wrong theres just not something quite right with them seems a bit dodgy and yet we was also allowed to move into our property with out all safety checks being done we was told within 2 weeks of us moving in that safety checks were still needed to be done on the balcony Just a fyi I would not recommend nor will I ever use Leo Newman again in the future … when we came to vide the property we was put into contact with david and was show around by him and the buikder the property was not cleaned brickdust everywhere dirt and footprints no power to our AC unit We raised a issue about tape being on the inside between two doors and got told by the builder that we are only renting and it doesnt matter then We've had two men living in caravans outside of our property for months We exit through the back entrance to the building too see all his wet laundry on a washing line not to mention he was washing his clothes in the flats which were being built and also having showers in the unfinished properties and when we challenges leo newman there was no proper answers given our bins are constantly overfilled and never kept ontop of

Bobby · 23 September 2024

Agent replied · 23 October 2024

Thank you for taking the time to leave the review. However, you have left the review for the wrong business. We are a franchise business operating in the west end and do not manage this property. We have pointed you in the directon of the correct place to vent your frustrations.

1/5

Google

Not sure how these guys managed a 4.7 rating. I expressed interest in a flat in Thames Ditton, I was then emailed by someone called Imanuel about it, we agreed on a date and time for the viewing, It took me a long time to get there as I live far, it was raining and I was with my 5yo son. No one turned up. After half an hour waiting by, I called them, to hear that someone named Mike would be on his way to meet me. Another 30 min has passed, nothing. I call again, no answer. By this time it is already 7pm. We left. Not a single email of apologies was sent. I had never witnessed such a poor service in London. I have no idea how these guys are still up and running if that’s what they are used to do with clients.

Maryana · 23 September 2024

Agent replied · 30 December 2024

Thank you for your review. We apologise tht you feel the service was not up to scratch. We continually aim to improve and this review will help us to do so. After some investigation, it seems that our negotiatior was within the building in the property showing others around. We apologise for any inconvenience and hope you found somewhere special to live.

1/5

Google

The most vile company I have ever dealt with. Mark Emanuel is an incompetent property manager. A young boy Joshua (probably on work experience) is even worse, speaks to customers on the phone as if he is above them, the most vile person I have ever come across in a professional environment. They have no urgency to get issues rectified. The service I have received is appalling!! would happily steer anyone away from using them. The worst Agents Ever.

Samantha · 16 June 2018

Agent replied · 14 June 2024

Samantha, we have no records of you on our system for the last 12 years. We have no idea what this is about and why. Feel free to email me directly should you need. This review is SPAM

5/5

Google

I couldn't have asked for better landlord! Since the begging Nicky and his team where helpful and supportive from any doubts as from being my first time going solo as a tenant to the end returning my lovely flat to move on to new pastures! Kelly was as also super on it, any time any issues have arise to having them fixed or sorted on the same day making everything easy, smooth and stress free! I really couldn't have asked for better landlords. Thank you to Leo Newman team was a pleasure!

Joana · 16 June 2017

Agent replied · 14 June 2024

Thank you for your wonderful feedback, the team appreciates this. We are happy to have been of service and are sad to see a good tenant go. Best of Luck

5/5

Google

The Managing Director was on hand to answer any and all queries, both in and out of business hours. My questions were answered quickly and my requests always received a positive answer. The experience of arranging a rented place was smooth; would recommend Leo Newman to any new or existing renters.

JBE1993 · 19 August 2023

Agent replied · 14 June 2024

Thank you so much Jay! Wishing you well over your tenancy

5/5

Google

Emanuele Giannini is a very professional and efficient letting consultant in Leo Newman. He helped me to find the ideal flat at a very good price. And he was always there when I need him, I even locked myself outside of my room on the first day I moved. He helped me solve the problem as well. Thanks for his support and it’s a great company with great staff.

范萌萌 · 15 June 2021

Agent replied · 14 June 2024

MengMeng, thank you so much for the lovely review, we wish you all the best in your new home!

5/5

Google

Very helpful team. Easy process, informative and little hassle with the tenancy set up process. I'm very satisfied with the correspondence and experience with the Leo Newman team, especially Klaudia!

Taria · 23 September 2024

Agent replied · 23 October 2024

Thank you so much for this lovely review!

5/5

Google

Both Lexy and Nicky helped me with renting a proper place for my family, this process is smooth and fast. Lexy is so patient with my questions and Nicky replied my email so quick, they are professional.

HE · 15 April 2024

Agent replied · 14 June 2024

Thank you so much!

1/5

Google

I was trying to call them numerous times and no one’s answer and I came to the office and the office was closed and on web says it’s open….

Panagiotis · 16 February 2026

Agent replied · 16 April 2026

Thank you for taking the time to write in about your feelings. Naturally, not about actual issues. It is unclear what day and time you contacted us and decided to visit after not receiving a response. We are a small office with a lot of calls and emails. It is not unusual that calls can only be responded to after someone is free. Furthermore, it is entirely common that people go out for appointments and may not be in when you decide to drop by. What is interesting is that you emailed in at 10am via Zoopla, which was then passed a long to our negotiator. As our negotiations was obviously busy, you didn't get the response you expected (unreasonably) as quickly as you wanted. No doubt, he will contact you on Monday, along with the 30 others who called about this property. Needless to say, a tenant who is this "aggressive" (multiple calls, emailsand comes to help office -and leaves a negative review- all within a few hours of the each other on a Friday) is not going to be looked at as a tenant we want.

5/5

Google

My Girlfriend and I set out to find a flat in SE London. We found this great flat, booked a viewing and within 2 days we we are all set up to move in!! Nicky has been amazing throughout the process, always happy to help and answer any questions I had. We're very happy to have Leo Newman as our estate agents.PositiveResponsiveness, Quality, Professionalism, Value

Andy · 15 June 2021

Agent replied · 14 June 2024

Andy, thank you so much for your wonderful review-don't worry I still need to get back to you about internet providers! Good luck in your new home

1/5

Google

Spoke with Natalie and Nicky. Both extremely unprofessional and trying to sell a flat where no one could possibly live in. The worst part is the level of communication, speaking with shortened/slang terms and sending emails without properly …

Anushka · 16 November 2025

Agent replied · 16 April 2026

Thank you for your review. The review is entirely unfounded, especially considering the amount of out of hours communication -mainly because our offices were closed for religious holidays. Both the landlord and I are very relieved that we will not be dealing with such a sensitive and exaggerative tenant (and her arrogant partner).

5/5

Google

I lived in their property over 5 years and never had an issue. I have finally managed to move in to my own house, otherwise I would definitely stay with this agency. Very professional and they do care of their tenants which is hard to find these days. Joshua Klein was my property manager and he was just a phone call away any time I call. Highly recommended Thank you all,

Erdem · 16 June 2019

Agent replied · 14 June 2024

We absolutely loved having you as a tenant. A true pleasure to deal with. Good luck in your new home!

5/5

Google

I worked with Bojan for the rental of the property i have just moved into and he was extremely helpful and quick. He was also very accommodating with any of my requests and difficulties in the process. Very happy and would recommend him as an agent as he’s overall a really pleasant person to work with :)PositiveValue

Ale · 15 June 2022

Agent replied · 14 June 2024

Thank you for your wonderful review- best of luck in your new home!

5/5

Google

Mr Rosenthal has been incredibly helpful in all stages of arranging my tenancy, answering all the questions I had for him with great patience, and providing lots of clear information to help with the process. I’ve been happy with the service provided. Thank you.

Joelle · 19 August 2023

Agent replied · 14 June 2024

Thank you Joelle, it was our pleasure assisting you in our transaction. Wishing you the best of luck.

5/5

Google

I had a great experience! Mikey went above and beyond to ensure the entire process was smooth and transparent. I felt truly looked after, and I wouldn’t hesitate to recommend the agency. A trustworthy and highly competent team, thank you!

Anna · 11 May 2025

5/5

Google

Had a lovely and smooth experience with Leo Newman. A special shoutout to both Shoshi and Klaudia. Making the process so so easy!

Hayworth · 16 March 2026

Agent replied · 16 April 2026

Thank you so much for the lovely review! Best of luck with your tenancy!

5/5

Google

My experience with Leo Newman Agency is amazing. First of all, the staff is very professional and cordial. Mickey Grunbaum, the agent that follow us during the process, was available for everything. Not to mention the fact that Nicky Rosenthal, the Managing Director, answered to the question without esitating. We completed the process very smoothly and without any problems. We are happy to be part of this agency. Alessia

Alessia · 16 June 2019

Agent replied · 14 June 2024

Alessia, thank you so much for the wonderful review. We aim to provide a transparent and efficient serving allowing move in process to be a smooth as possible. We very much hope you enjoy your new home.

5/5

Google

The team at Leo Newman were incredibly helpful with last minute stresses during our move. Special shout out to Nicky who was patient and unwavering in his attempts to help us!

Maisie · 15 May 2024

Agent replied · 14 June 2024

Thank you very much for your lovely review! Wishing you the best of luck in your new home.

5/5

Google

Leonewman is a very professional letting agent. Leonewman team always response my needs and questions warmly and quickly. I would like to thank Emanuele G. particularly. He leaded us to rent a pretty flat. He introduced details about this flat professionally and he always replied my message on time. Leonewman is a letting agent you could trust for sure!PositiveResponsiveness, Quality, Professionalism

Manxi · 27 August 2021

Agent replied · 14 June 2024

Thank you so much for your wonderful review! We are really pleased that Emanuele was able to help!

5/5

Google

We rented a property through Leo Newman, and everything went smoothly. Nicky was helpful, professional, and easy to work with.

Simona · 17 October 2024

Agent replied · 23 October 2024

Thank you Simona!

5/5

Google

It’s been wonderful working with Shoshi Harris and Nicky very responsive and very helpful looking forward to continue with them

Karim · 16 March 2026

Agent replied · 16 April 2026

Thank you very much Karim

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Leo Newman's Google reviews

Questions about Leo Newman

How many reviews does Leo Newman have?

Leo Newman's London office has 432 reviews across three platforms: 405 on Google, 11 on Facebook, 16 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Leo Newman's rating?

Leo Newman is rated 4.7 out of 5 across all 432 reviews, and 4.7 out of 5 on Google from 405 reviews, checked 9 October 2026.

Where is Leo Newman's London office?

Leo Newman, 85 Charlotte Street, London W1T 4PS.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.