Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had a great experience with Leo Newman.
Emanuele took good care of us. He is polite, professional and very attentive.
He replied quickly to all emails and calls. Even after the contract was finalized, he helped us to solve a problem with our keys that we made a terrible mistake of leaving inside the house.
He did everything to help us. Certainly his support made the process better and easier.
Thank you very much! We wish you all the best.PositiveProfessionalism
Priscilla · 15 June 2021
Agent replied · 14 June 2024
We really appreciate you taking the time write a review! We are pleased you have enjoyed our service!
★★★★★ 5/5
GoogleBrilliant service Klaudia was fantastic from start to finish!
Joe · 18 October 2023
Agent replied · 14 June 2024
Thank you so much for the lovely review!
★★★★★ 5/5
GoogleNicky and the team were really helpful getting our move in sorted ASAP!
Samuel · 15 June 2023
Agent replied · 14 June 2024
Thanks Samuel. Enjoy your new home!
★★★★★ 5/5
GoogleKlaudia made the whole process a breeze
Thanks
Nick · 10 April 2025
★★★★★ 5/5
GoogleLeo Newman is a very professional Real estate agent. Especially Emanuele, he is very friendly and patient. I appreciate that he help us find the best falt.PositiveQuality, Professionalism, Value
SHAN · 15 June 2021
Agent replied · 14 June 2024
Fabulous Review, wishing you the best of luck in your new home.
★★★★★ 5/5
GoogleNicky was super helpful with our move in process, amazing support received!
Joy · 15 June 2023
Agent replied · 14 June 2024
Thank you so much. It was a pleasure working with you!
★★★★★ 5/5
GoogleHad a great experience with Leo, very professional and great help!
Ali · 26 August 2025
Agent replied · 9 September 2025
Thank you so much! Enjoy your new home
★★★★★ 5/5
GoogleNot often you find a nice, trustworthy letting agent, but have really liked the way Leo Newman do business. Just secured a great flat with them and it was seamless. I know we'll feel secure in the new place, unlike with Touchstone - our previous letting agents.
Update - having lived in 2 flats with Leo Newman, I can say it has been an absolute pleasure dealing with them. We've had very few issues, all of which were normal, but any time we have, they have responded immediately in a friendly and courteous manner and ensured it was resolved quickly.
Cannot recommend them highly enough
Samuel · 15 June 2020
Agent replied · 14 June 2024
Thank you kindly for your review of our services. We hope to continually be able to satisfy your requirements.
★★★★★ 4/5
GoogleMy experience with Leo Newman has been really good. Our agent, Mickey, has been really helpful in the process of renting a new flat. He was very responsive to our emails with clear communication. The only problem was difficulty in scheduling passport check meeting and understanding of our working hours. Highly recommend Leo Newman lettings agency.
Karina · 26 March 2025
★★★★★ 5/5
GoogleWe had a fantastic experience working with our realtor, Nicky. We found him knowledgeable, professional, and dedicated to helping us find the perfect home. He was always available to answer any questions we had throughout the process. Very helpful in explaining all the way how to rent a property. Reliable and easy to understand all explained.
5 STARS ⭐️
Eugenia · 15 June 2023
Agent replied · 14 June 2024
you were a fabulous group! thank you for the lovely review.
★★★★★ 5/5
GoogleIt was really a nice experience with Leo Newman. The staff have been amazing. Really prompt responses whenever email is sent to them. They are really available to help.
Opeyemi · 6 January 2025
Agent replied · 12 January 2025
Thank you for your review- enjoy your new home!
★★★★★ 5/5
GoogleThe renting process was outstanding,from veiwing to the holding deposit,payment and agreement signing.
The customer service was superb with prompt follow-up by Klaudia Warachowska that makes every process possible and stress free.
I will gladly recommend Leo Newman to others when in search of new and clean flat or appartment.
Ibraheem · 23 May 2025
★★★★★ 2/5
GoogleBad experience. The agency continued processing other offers after receiving a holding deposit from me.
I made an offer for renting a property, the landlord approved it, I paid the holding deposit to remove the property from the market and to stop considering other offers. In 40 minutes after receiving the payment confirmation the agency came back to me saying that they got another offer on this property and this offer would be presented to the landlord. In 7 hours after that they came back to me saying that the second offer was much better then mine and that the landlord decided to accept the better one (460 pw no pets VS 435 pw with a cat allowed). They refunded the holding deposit the next day but my expectation was that after I pay this deposit the agency will stop considering other offers. In fact they didn’t, at least in the first 40 minutes after receiving the holding deposit payment confirmation.
So if you are dealing with this agency and are going to pay a holding deposit my recommendation would be to get a written confirmation that they won’t show this property to anybody and that they won’t process any offers that they get after receiving your payment. I’m not sure that would help but that’s definitely better than nothing.
Vitaly · 16 June 2019
Agent replied · 14 June 2024
Vitaly
Thank you very much for providing feedback of your negative experience.
We completely understand that prospective tenants can feel hard done by, when an offer is declined, even post taking a deposit. In this case, the landlord chose an applicant (albeit 40 minutes after a transfer was made to hold the property) without a pet- in this particular case as he had just completed an extensive refurbishment program.
i am pleased that our refund reached you safely and that you were able to come in to our office to discuss matters. We will endeavor to find you a replacement property.
Wishing you the best of luck either way.
★★★★★ 5/5
GoogleKlaudia was amazing and professional
Fab · 18 September 2023
Agent replied · 14 June 2024
Thank you for your review. We appreciate the time taken! Enjoy your new home
★★★★★ 5/5
GoogleOur agent Emanuele was really helpful and coordinated things really quickly :) Highly recommend if you are new to looking for flats in London!
Shi · 15 June 2021
Agent replied · 14 June 2024
Thank you so much for your review- much appreciated!
★★★★★ 5/5
GoogleShoshi Harris had helped us with the processing of our new home and very responsive
Yerinmene · 26 March 2026
★★★★★ 2/5
GoogleDisappointed with my interactions with this agency. We were interested in the apartment that this agency was renting out, looked at the apartment and wanted to rent it and were ready to pay a holding deposit on the same day, but it was very difficult to get information about the conditions from the agent. We were never asked what kind of apartment we were looking for, for how long, they didn’t call us back when they promised to call us, and so on. The impression was that Alex did not want to work with us. In other agencies the situation was radically different: they called us, asked questions, tried to find suitable options.
Julia · 16 June 2018
Agent replied · 14 June 2024
Julia, thank you for taking the time to write a review even though it was negative. We have since spoken at length in order to explain our thorough processes and background. As this a public forum and there has been a comment with regards to dealing with "foreigners", i feel this is the first and most important to respond to. At Leo Newman we treat EVERYONE equally, Race & Religion. Come visit our office and you will see this in full practice. Furthermore, a large percentage of our lettings are to "foreign" people, we respect different cultures and welcome them, for the benefit of the UK. I come from a foreign background and therefore fully believe your comment is without a position of knowledge.
With regards to efficiency and timing and providing of information, the below should outline how efficient we were. The only reason matters came to a halt is at the last minute after viewing and sending our details for a deposit, you threw in that you only need a place for 6 months. Our adverts are clear, the property was for 12 months only.
25/07/2017 12.30pm- call from Julia
25/07/2017 6.00pm - viewing via the porter
25/07/2017 8.02pm, email of confirmation of terms after you declared interest
26/07/2017 09.31am, email from you declaring whether you could rent for only six months
26/07/2017 9.32am, email response from Alex confirming that only twelve months is possible
26/07/2017 09.35am, Alex emails to reconfirm terms of agreement that would be required
26/07/2017 14.48pm, email from you offering some further information on yourselves
26/07/2017 14.49pm, email confirmation from Alex that the landlord does not want to proceed on 6 month tenancy.
We wish you the very best of luck with your further endeavours.
Team Leo Newman
★★★★★ 5/5
GoogleI have been looking for the property for a while and I did deal with number of agencies and I must say that my experience was dreadful as a person with small budget I felt judged and treated like a necessary evil.
Nicky however was surprisingly kind and willing to take his time to know my situation better to help me with my property requirements. I really think that this is a gold standard and many other agencies could learn a lot from Leo Newman.
Lukasz · 16 June 2018
Agent replied · 14 June 2024
Thank you so much. We are extremely pleased to have been able to help... Enjoy your new home!
★★★★★ 5/5
GoogleI would like to share my wonderful experience with Leo Newman. My agent was Joshua Greeves who listened to me carefully, understood my preferences and searched for apartments that suited my criteria. I was very delightfully surprised because he had organized a very clear schedule and broken in down in time intervals. All his suggestions fitted my criteria and were spot on. I was treated profited professionally with care and without the usual arrogance of real estate agents. I was very happy with the service. He then continued to be involved with my letting until the very end. I got the best service and best viewings from this company. I strongly recommend it and do not be turned off because they are not the most famous firm. This gives them the ability for personal treatment and flexibility to put more effort in your personal search.
Alex · 16 June 2018
Agent replied · 14 June 2024
Alex, thank you so much for your in depth and complimentary review. We are most pleased that you found our service unique and bespoke. Each clients journey is our priority and therefore helps us set ourselves apart. We wish you only good things in your new home!
★★★★★ 5/5
GoogleVery helpful, responsive and contactable.
Malik · 9 September 2025
Agent replied · 9 September 2025
Thank you very much Malik. Wishing you the best of luck in your new home
★★★★★ 5/5
GoogleI've had nothing but a positive experience.
- Quick replies
- Very supportive and information
- Would highly recommend.
A special thank you to Joshua K. who has been tremendously helpful.
Sabeur · 16 June 2018
Agent replied · 14 June 2024
Sabeur, thank you for your wonderful review. Best of luck
★★★★★ 5/5
GoogleMe and my friends have just rented this new flat with Leo Newman. Even though there were holidays in between the first contact with them at the viewing and the actual starting date of the tenancy, they have been really helpful and also friendly with us, answering all of our question, sending really detailed emails on how to proceed step by step and with detailed instructions and information about our flat and everything else. I really hope everything is gonna go well during our tenancy, but I don't have much doubts about it looking at how it started, so I'd advice you Leo Newman for their services!
Simona · 16 June 2017
Agent replied · 14 June 2024
Simona, thank you for your feedback. We endeavour with every tenant and tenancy to give the very best service. We hope to be able to show you this as well through the rest of your tenancy.
★★★★★ 5/5
GoogleI have recently moved into a flat through this letting agency. The process was stress free and professional. Klaudia who works there was really helpful and quick to reply. We couldn’t have asked for a better experience! Thanks again.
Evie · 24 May 2024
Agent replied · 14 June 2024
Thank you so much for taking the time to review us. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleIt was a very positive experience we went through with Leo Newman in renting our apartment. Everything was done in a quick, efficient and professional way.
Gulmira · 15 June 2020
Agent replied · 14 June 2024
thank you for your efficiency throughout- genuinely refreshing!
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