5/5
GoogleEXCELLENT CUSTOMER SERVICE! James Henman was always so quick to answer all my questions and concerns.
Trusted Agent profile · London
Leaders London reviews
★★★★★
1,273 reviews across 1 platform
9-13 The Facade, Devonshire Road, London, SE23 3HA
Part of Leaders, see every office.
Leaders's office in London, at 9-13 The Facade, is rated 4.9 out of 5 across 1,273 reviews on 1 platform, including 1,273 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Awards
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleHighly recommended especial Selwyn is very efficient and helpful fulfilled what I requested and very helpful
5/5
GoogleHave been helpful so far in early stages on my tenancy. James was alot of help.
5/5
GoogleProvided a good quality of service for me and my partner. We were really happy with the help given by James with any questions we had on our chosen properties. Would very much recommend.
Agent replied
Hi Tara, thanks for taking the time to leave us such a wonderful review about your recent experience with the Leaders team at Forest Hill. We're so happy to read that James has been able to provide you with such a great level of service throughout your dealings with him. We will relay your comments onto James and the team. Thanks again for you review as well as your recommendation, it means a lot to us as a business. If there is anything else we can do to assist moving forward then please do not hesitate to get in touch. Kind Regards, Leaders
5/5
GoogleSuch a great company and the customer service was great. Selwyn Pacheco excellent to deal with during my property search. He found some great apartments that met my criteria. Highly recommend searching through Leaders.
Agent replied
Hi Peter, we're happy to read that you have had such a positive experience with our team and that Selwyn was so supportive during your property search. I will ensure that your comments are passed on. Our customers recommendations mean so much to us as a business and we are delighted to have earned yours. Thank you for taking the time to let us as well as other customers know about your experience. Have a great day! Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleDealing with Selwyn of Leaders really was one of the best letting agent experiences I've had. Always friendly and quick to respond to any queries, and helped us smoothly transition into our new home.
Agent replied
Hi Lucy, we're happy to hear you had such a positive experience with our team at Forest Hill. I will ensure that your comments are passed onto the team and Selwyn so they are aware of your kind feedback. If there is anything the team can do to help in future then please do not hesitate to get in touch. Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleFound a great flat with Leaders. Selwyn who was our estate agent was fantastic in sorting it out as quickly as possible for us and was great with answering any questions we had! :)
Agent replied
Hi Stefanie, we really appreciate your positive review and our high star rating. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help.
5/5
GoogleLeaders Forest Hill have been working with us for more than 7 years whilst we have been living overseas. They have been consistently helpful, responsive, and most importantly, reliable. Thanks guys!
Agent replied
Hello Jim Booth Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. We look forward to continuing to work with you. Many thanks Leaders Estate Agents Forest Hill
5/5
GoogleAs a relatively new landlord I can highly recommend Leaders, they have always been professional and highly efficient. They have let my property in double quick time and the service they offer is second to none.
Agent replied
Hi Peter, thanks for the kind words. Having Landlords like you, makes our jobs a little easier. David Montero (Branch Manager)
5/5
GoogleGreat service so far from Selwyn who has sent up our tenancy agreement very quickly and without a hitch.PositiveResponsiveness, Professionalism
Agent replied · 19 June 2024
Ellie Melbourne, your wonderful feedback and rating mean a lot to us.
5/5
GoogleVery responsive with great information
Agent replied · 28 October 2023
Rohin Johal, thank you for your kind words and this wonderful review!
5/5
GoogleSelwyn and the Leaders team have been great. Good communication and always really helpful.
Agent replied · 30 September 2023
Hi Emily Bullock, we are very happy to have provided you with such a positive experience!
5/5
GoogleTim, Selwyn, James and Jenny at the Forest Hill office are top operators and I'd have no hesitation in recommending them for all your property needs!
Agent replied
Dean Gill, we are very happy we could provide you with a positive experience!
5/5
GoogleHad the pleasure of dealing with Selwyn when acquiring our flat. After a few negative experiences with other companies it was refreshing to deal with him: helpful, quick and fair!
Agent replied
We appreciate your positive review about your recent experience with us!
5/5
GoogleA little hiccup with no callback however after that super helpful and a pleasure to deal with
Agent replied · 30 September 2023
Dear Jason We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleWithout doubt the most customer focussed and pleasant experience my partner and I have ever had securing a new home. Selwyn, in particular took us through the process with care and attentiveness throughout. Nothing was ever too much trouble! Would definitely go to Selwyn and Leaders Forest Hill again!
5/5
GoogleBig Thank you to James for all his work. Polite, well mannered and very approachable.
5/5
GoogleJames Henman has been a joy to meet and negotiate with, swift, efficient and effective
5/5
GoogleReally happy with all their effort to get me moved in with such a quick deadline. Special mentions to James for all his help. Thank you!
Agent replied
Dear Greg Jacobs, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleWe had a great experience visiting properties with Mohammed from Leaders.
Agent replied · 30 September 2023
Margot Avella, we're glad you had such a wonderful experience with us!
5/5
GoogleWhat a guy goes the extra mile, is always on time and helps out in anyway he can I can only recommend him highly. Pleasure working with Selwyn.
Agent replied
Hi George Peja, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Forest Hill. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleGreat experience with this estate agents. Very easy to communicate with. Selwyn and Mohammed are great!
Agent replied · 30 September 2023
Hi Chlo Dunn, thank you so much for your positive comments about Leaders Estate Agents Forest Hill!
5/5
GoogleFast and efficient service, many thanks to Selwyn for helping us secure our property.
5/5
GoogleMy husband and I have been dealing with Tim and Riz from the Forest Hill Estate and they have been excellent. We are hoping to buy a property through Leaders and the process has been an unusually complicated one but they have been helpful every step of the way. Let hope that this story ends with us getting a lovely new home.
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Questions about Leaders London
Has Leaders won any awards?
Yes. Leaders won Platinum in The Trusted Agent 2026 awards.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
