Trusted Agent profile · London

Leaders London reviews

★★★★★ Excellent

1,273 reviews across 1 platform

9-13 The Facade, Devonshire Road, London, SE23 3HA

Part of Leaders, see every office.

Leaders's office in London, at 9-13 The Facade, is rated 4.9 out of 5 across 1,273 reviews on 1 platform, including 1,273 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.

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4.9 / 5

1,273

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Selwyn is extremely helpful in so many ways. He put me at ease with the application process and most importantly he was very informative without providing too much information but by answering all the enquirers I had as well as bringing clarify whilst being concise when necessary. In a nutshell, I found him very helpful, very professional and extremely efficient. I can go on to say I was sceptical with the service at first but after Selwyn has been attending to me I have been 10x open to renting.

Abiola · 3 January 2025

Agent replied · 10 January 2025

Abiola Zabbay, we're so glad that we were able to go above and beyond your expectations!

5/5

Google

Aleyna was super helpful and very accommodating. Great service

笑Hxrlem · 4 October 2026

Agent replied · 11 October 2026

Hello 笑hxrlem Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Selwyn Pacheco

5/5

Google

Thank you Aleyna, Selwyn, and Lillie for the wonderful service!

Elfie · 27 September 2026

Agent replied · 11 October 2026

Dear Elfie Freudenberg, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Selwyn Pacheco

5/5

Google

Aleyna was very kind and helpful

Nicole · 4 October 2026

Agent replied · 11 October 2026

Hi Nicole! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Selwyn Pacheco

5/5

Google

I transferred management of my property to the care of Selwyn's team and I have to say Leaders is definitely a leader in the industry. Selwyn was attentive and very proactive in solving problems. He provides win-win solutions for both landlord and tenant (so everyone is happy). He communicates with such enthusiasm and positivity, it's always such a pleasure to interact with him. I've also had the pleasure of dealing with Jenny who provided gratuitous information which was extremely helpful to my decisions. Others that helped me along the way were James and Alina. Thanks guys, you've made it so easy for me!

Amy · 3 November 2024

Agent replied · 10 November 2024

Amy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Leaders Estate Agents Forest Hill.

5/5

Google

Lillie was absolutely amazing really took her time with helping me find a property!!

Dmitriy · 8 August 2026

Agent replied · 22 August 2026

Hello Dmitriy Dolgorukov Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Selwyn Pacheco

5/5

Google

Selwyn is the best to find me exceptional tenants! Recommend to any Landlords 100%

Anesta · 8 August 2026

Agent replied · 22 August 2026

Hello Anesta Fernando Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Selwyn Pacheco

5/5

Google

Had a great experience at leaders. Been visited for the Lettings , Selwyn and Lucy were too friendly and they have provided extreme support to choose and select the perfect fit as required.

Nasreen · 13 March 2026

Agent replied · 13 April 2026

Dear Nasreen We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn and Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Aleyna was very helpful!

Serkan · 4 October 2026

Agent replied · 11 October 2026

Hello Serkan Budak Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Selwyn Pacheco

5/5

Google

Lillie was amazing! Shey was good with our property inspections

Primaljayan · 8 August 2026

Agent replied · 22 August 2026

Hello Primaljayan Fernando Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Selwyn Pacheco

5/5

Google

Working with leaders was an absolute pleasure. ALEYNA was incredibly professional, responsive, and made the whole process of finding/letting out a property completely hassle-free. Every query was answered promptly, and all paperwork was handled efficiently. I highly recommend their team to anyone looking for a reliable letting agent!

Simon · 4 October 2026

Agent replied · 11 October 2026

Dear Simon Humprey We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Selwyn Pacheco

5/5

Google

It has been a fantastic experience with ALINA since we move in our new home. Alina has been wonderful in delivering excellent customer services even when called upon during odd hours, she will go extra mile to ensure we are comfortable. Always checking on us which is rare to find someone that really care. Your patience, support and professionalism are topnotch. You made life much easier for us. Great job and we appreciate you. I will recommend you million times.

Chibuike · 5 August 2024

Agent replied · 19 June 2024

Chibuike Okwor, we are so pleased you enjoyed your visit to Leaders Estate Agents Forest Hill!

5/5

Google

Hannah Nuckley has been a real star looking after me and my property 1, 101 Grove Lane. She is a wonderful person, fast responder and efficient property manager. I wish her all the success in her future professional career …

Michael · 13 November 2025

Agent replied · 13 April 2026

Dear Michael Henein, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back … More

5/5

Google

Riz was a great agent. He did an amazing job and helped and supported us throughout the entire buying process. I can recommend him enough!

Caio · 13 March 2026

Agent replied · 13 April 2026

Dear Caio Passador Garcia We greatly appreciate your 5-star review and the time you took to share your experience with Riz. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Great experience with leaders. We have visited it for let the property. Selwyn and Lucy were helpful and they received us very well.

Karthik · 13 March 2026

Agent replied · 13 April 2026

Dear Karthik Yejju We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn and Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

3/5

Google

I have been helped by James at Leaders Forest Hill for many years & always found him professional, knowledgeable & efficient. Leaders are a local lettings agent who have proven to know their market & the business of lettings, however, they are now a lot larger, with a larger team over different offices, as well as a centralised system which results in multiple individuals contacting you to deal with different aspects of the process, which moves away from the local, family feel they used to have, to a more corporate, less personal service, which sometimes results in duplicating effort & can become frustrating for the client.

Michelle · 20 April 2024

Agent replied · 19 June 2024

Hi Michelle Thornhill, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not completely satisfied with your experience.

5/5

Google

Until very recently I rented out a property through Leaders Forest Hill where Selwyn has been my "go to" person ever since they took over OakLets probably north of 20 years ago now and I can't recommend him highly enough. No matter what problem arose at my property he sorted it with the minimum of fuss in his usual reassuringly helpful, efficient and friendly manner. If you're a landlord who wants to sleep nights go and talk to Selwyn. I would also add a shout for his support from Vicki, I've only dealt with her for a relatively short time but she has been very efficient and quick with her responses.

John · 20 April 2024

Agent replied · 19 June 2024

Dear John Hodgett Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

This afternoon, while passing through Forest Hill by chance, I had the opportunity to visit Leaders to ask if they had any rental offers. I had the privilege to be welcome by Aleyna Saklav who was very attentive while listening to me, very polite and professional in all aspects. Saklav resilience and adaptability are remarkable. She show work ethic and commitment to advancing her professionalism. I want to congratulate you Leaders as a team for your hard work but especially to Saklav for how she treated people with such respect, patience and kindness. She is a key team player whose passion and enthusiasm will continue to stand out. Dear Saklav, wish you all the best for your future achievements and successes! Kennedy

Kennedy · 13 December 2025

Agent replied · 13 April 2026

Dear Kennedy Berko We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Selwyn Pacheco

5/5

Google

A big shout out to Selwyn Pacheco he is a great estate agent showed me around for the viewing helped me with documentation process, he is a kind man, humble, friendly, easy to talk with, understandable , professional has good knowledge , expertise in the estate agents industry with excellent customer service skill. Leaders are the best estate agents in London, beyond compare , unrivalled truly Leaders are class of their own nothing to compare in the estate agents industry a great company & a great team. I highly recommend Selwyn Pacheco to everyone he is a great man the best of the best in the estate agents industry.

Abdul · 21 March 2024

Agent replied · 19 June 2024

Abdul, we're happy you found our staff to be so supportive during your experience here at Leaders Estate Agents Forest Hill.

5/5

Google

Stiina was polite, respectful and efficient. The visit didn't take long but she picked up on the salient points before I needed to mention them. All in all, a quick, easy and pleasant experience.

Louise · 13 November 2025

Agent replied · 13 April 2026

Dear Louise Bensaid We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

Selwyn Pacheco at Leaders Forest Hill is best Estate Agent for my properties over 15 years. Recommended to all Landlords.

Adel · 13 March 2026

Agent replied · 13 April 2026

Dear Adel Nezal We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

SELWYN There was certainly an element of luck: me looking for a place at the moment when the palce presented itself, but Selwyn saw the opportunity and understood my profile, if it wasn't for him the match wouldn't have been done. I really appreciate that he was responsive, both via email and via phone (nothing worse than be ghosted when you look for a place to live) and clear in his answers. We are now in the process of checking so fingers crossed the deal is sealed!

Giulia · 20 February 2024

Agent replied · 19 June 2024

Hi Giulia Coccoli, thank you so much for your positive comments about Leaders Estate Agents Forest Hill!

5/5

Google

Brilliant communication, kept up to date when needed and not sent too many emails. Mackey was brilliant. Would definitely recommend and will be using them again.

Daniel · 11 September 2026

5/5

Google

Lauren Nield was very helpful and professional. All paperwork was done quickly and professionally.I would definitely recommend her.

Veronika · 23 March 2026

Agent replied · 13 April 2026

Dear Veronika Kundrotiene We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Selwyn Pacheco

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Questions about Leaders London

Has Leaders won any awards?

Yes. In The Trusted Agent 2026 awards: Leaders, London won Platinum.

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