LDG London reviews

★★★★★ 5/5

Google

I have worked with Harrison and the team for a while now and they are so dedicated in providing the best service for their clients. From their professionalism to creativity, their communication and their attention to the finest details are brilliant. I highly recommend them!

Shannon · 29 July 2019

★★★★★ 5/5

Google

My family stayed in a flat administered by LDG in Alfred Place and had a great experience. Andrey was extremely helpful, always available and made sure to improve their stay in every way he could. We are very pleased and definitely recommend their services.

Isabela · 26 December 2019

★★★★★ 5/5

Google

As a landlord who has been with LDG for many many years, I couldn't recommend their services enough. The team exudes a warm, family-run atmosphere while upholding the highest standards of professionalism and service excellence. They always show genuine concern for both landlords and tenants, promptly addressing any issues and ensuring everything goes smoothly for all concerned. Thank you for many years of fantastic service!!

Tonya · 22 October 2023

★★★★★ 5/5

Google

Many thanks to the company’s employee Andrey for choosing housing in London. Everything was done quickly and efficiently. We were very pleased with the housing. Special thanks to Andrey for his help in resolving the housing crisis during the strike at Heathrow Airport.

Maxim · 25 March 2020

★★★★★ 5/5

Google

Emlyn was very helpful throughout the hard process of finding the right flat in London! Since we are students he provided the greatest guidance that we needed. After we moved in the flat, he continued to help, we are grateful, thank you LDG!

Alya · 15 October 2019

★★★★★ 5/5

Google

Really great experience. Jamie was proactive and available. Followed up again and again to ensure things were moving along and my views and needs were adequately represented. Very professional and friendly. Felt you were in safe hands. Thanks to Jamie and the team!

David · 29 July 2019

★★★★★ 5/5

Google

It is an excellent agency. Everything went very smoothly and two weeks after the viewing I moved in. The agents are very helpful and answer to all your questions.

Najla · 30 July 2022

★★★★★ 5/5

Google

Thanks Emlyn for the exceptional friendly support throughout

Giulio · 24 January 2024

★★★★★ 5/5

Google

LDG REALLY DO CARE!!! You can read my original 1 Star review below which paints a dire picture of our initial experience as Tenants. However, after we complained, the Management Team came out to see us in the apartment to witness things for themselves and also listen to our story. They were very understanding and pledged to try and rectify our list of things that were unsatisfactory. We then received a phone call from one of the Partners who personally looked into our case and is overseeing things to ensure they run smoothly going forward. He also spoke passionately about his business and how LDG have been operating since 1987 and he spoke highly of their Landlords, who they act for... and this was also comforting to hear. In general, we had an initial poor experience, the Team reacted efficiently and positively and one of the Owners also gave his support. Our experience is now a very good one and we are looking forward to enjoying the apartment. "Well Done LDG and Thank You!!" Beware - LDG Letting Agents in Foley St I would like to share our experience so far with any would-be tenants looking to rent a property through LDG. We agreed a let of a 3Bed Marylebone Apartment - the outgoing tenants left the place needing many repairs including broken furniture, badly stained carpet, marked walls and windows, there’s quite a list. Of course the Letting Agent’s responsibility is to make good all the damage in preparation for the new tenant (that’s us!) and charge the outgoing tenant for the work from his deposit. Standard practice. You’d think that would be straight forward and standards would be upheld - you’d think as a leading London Letting Agent, LDG would ensure the apartment was in a fit and proper state for the new tenant. They have failed spectacularly at this basic responsibility, sending this response to our complaint “ the carpets were shampoo cleaned, however, the stains are irremovable. The scuff marks on the walls and the furniture were present during your viewing. As this was not part of your offer requirement we are unable to carry any work out without the landlord’s authorisation. As per the inventory report, the clerk has deemed the property has been cleaned to a professional standard.” Well if you could see the state of the apartment they expect us to move in to - you would never choose to let from this Agent. Surely they must have deducted the cost of repairs from the outgoing tenant? We can only assume they or the Landlord are either trying to profiteer by not spending these funds to make good - or they are just incompetent. You can imagine the cost of renting a 3Bed in Marylebone so you wouldn’t expect to receive this treatment or service. They are saying they are looking into this issue and will come back to us today so let’s see what happens - you would not accept the carpet in its current state or any of the dangerous, broken furniture - you would have to paint the whole apartment and clean properly all the windows to remove al the marks. Keep you posted - at this point, the jury are out. BETTER NEWS! The COO of LDG called me in the afternoon following our complaint and negative review and we discussed our situation. She seemed naturally surprised that this type of thing could happen as there are many positive reviews on Google about LDG. The COO is looking into matters for us and has promised to come back to me - she’s not sure when but at some point. The main issue here is how could the catalogue of events have occurred where LDG staff or paid external bodies think it’s acceptable handing over an apartment in this condition? Meanwhile we’ve had the keys for 5 days now and we still can’t move in because most of the furniture is broken and dangerous, and of course the carpet damaged. We’ve spent 4 days painting & cleaning, having taps, locks and leaks fixed. Can’t work oven because control knob missing. All broken for us to move in!! Awaiting the response from the LDG COO

Andy · 30 July 2021

★★★★★ 5/5

Google

For anyone looking for a flat in London I highly recommend LDG and specifically Themis! He has helped me twice to look for a flat and he has always been very friendly, willing to go the extra mile and with great knowledge of the market.

Ioanna · 26 July 2024

★★★★★ 5/5

Google

I had a really great experience with LDG and couldn't recommend them enough - the whole team made a genuine difference to the process, and it was a joy to find a new flat with them. The level of professionalism, and responsiveness didn't go unnoticed and I'm now delighted to be in!

Lucy · 10 March 2024

★★★★★ 5/5

Google

Apartment was great. Had a lovely time whilst I was staying here. Was looked after and had no problems with the service or room. Would recommend to anyone who would like a lovely place to stay in London.

Omar · 29 July 2019

★★★★★ 5/5

Google

I recently worked with Cary and the team producing graphics advertising one of their sites in central London. He was a pleasure to work with, with clear communication and a high level of professionalism. Would highly recommend.

A customer · 31 July 2019

★★★★★ 5/5

Google

I recently worked with Cary and the team producing graphics advertising one of their sites in central London. He was a pleasure to work with, with clear communication and a high level of professionalism. Would highly recommend.

The · 29 July 2019

★★★★★ 5/5

Google

I've dealt with Joanna throughout the summer as LDG let my flat to cover a 3 month void. Excellent and responsive approach every time, and Joanna made the whole process painless. Would recommend to anyone considering short-lets.

Fitzrovia · 29 July 2019

★★★★★ 5/5

Google

A difficult and complicated sale of a flat they had brilliantly and efficiently managed on the rental side for 10 years, was handled by Ben, Emlyn and their LDG team with thought, energy, humour, clarity, confidence, honesty and determination. It made a stressful situation bearable. I couldn’t have got to the finishing line without their endless support.

Jessica · 22 October 2023

★★★★★ 5/5

Google

Very smooth and agreeable process, we are very satisfied with our new home. Minette Ribeiro has accompanied us through the process and has always been available when we had enquiries ! Would recommend passing through the LDG agency

Chiara · 18 October 2024

★★★★★ 5/5

Google

Harrison and the team at LDG were most helpful in locating our new office and assisting in facilitating the move. The service was professional and we were kept completely informed throughout the process. Highly recommend.

Anthony · 29 July 2019

★★★★★ 5/5

Google

I recently came to London from California and only had 2 days to find an apartment before officially moving here. Emlyn helped me secure a dream apartment that had everything I was looking for and such a steal for a perfect location. He also made sure I was able to facilitate all payments and communications from abroad and the process was made so much easier because of his help and everyone else’s at LDG. Couldn’t be happier and am absolutely in love with my flat.

J · 30 July 2020

★★★★★ 5/5

Google

Stayed at an apartment in London off Alfred Place. Apartment was in a great location, and staff did a good job communicating. Would definitely recommend for anyone looking for an apartment rental in London.

Drew · 29 July 2019

★★★★★ 5/5

Google

Working together with Themis and Aleesha for my new apartment was the best. They were very friendly, proffesional and fast during the process of getting my apartment and although they were fast they never made any mistakes and there is no doubt that in the future that I will work together with them and the LDG group. I can not thank you guys enough for making this happen.

SC · 30 July 2022

★★★★★ 5/5

Google

I don't normally write reviews, but just rented a flat from this company. Very impressive service throughout. Josh and Melisa handled it, they are both very professional and organised and the whole process has been faultless, from things happening when I was told they would do to everything going like clockwork. Easy to see why this company get such great reviews. Thank you very much, it's really appreciated and my home move has been surprisingly simple!

Graham · 10 March 2021

★★★★★ 5/5

Google

Andrey was really nice with us, we complain with the mattress of one of the property was uncomfortable and he changed it with a new one. Great place to stay in London

Massimiliano · 1 September 2019

★★★★★ 5/5

Google

I recently came to London from California and only had 2 days to find an apartment before officially moving here. Emlyn helped me secure a dream apartment that had everything I was looking for and such a steal for a perfect location. He also made sure I was able to facilitate all payments and communications from abroad and the process was made so much easier because of his help and everyone else’s at LDG. Couldn’t be happier and am absolutely in love with my flat.

Kelly · 1 September 2019