Trusted Agent profile

LDG reviews

4.5Trusted Agent winner · 2026View award details

★★★★★ Excellent

346 reviews across 1 platform

39 Foley Street, London W1W 7TP

LDG's London office at 39 Foley Street is rated 4.5 out of 5 across 346 reviews on 1 platform, including 346 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards. Checked 9 October 2026.

4.5 / 5

346

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

Trusted Agent 2026 results for LDG. Each award is assessed separately from the review sites.

Trusted Agent
LDG, LondonTrusted Agent 2026 · National position 1608

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

1/5

Google

Never have I ever left a one star review

Claire · 22 October 2023

Agent replied · 29 October 2023

Dear Claire, We are sorry to hear that you had a negative experience. We take all feedback seriously and will review our processes to ensure that we are providing the best possible service to our tenants. Regarding the maintenance during your tenancy, the issue with the light was deemed a tenant responsibility. Your Landlord instructed a contractor to attend as a gesture of goodwill. Unfortunately, LDG don’t have control of the Contractor’s diary and it is unfortunate that he was inundated with emergencies during this time. Please note that deposit matters are dealt with using a check-out report in conjunction with the check-in report, both carried out by an independent firm. The clerk makes a note of the condition and any obvious defects/lack of cleaning that occurred during the tenancy. The landlord then reviews this report and instructs us accordingly. We understand that it was a frustrating experience for you, and we apologise for any delays in releasing your deposit. We always aim to return deposits as quickly and efficiently as possible.

5/5

Google

Really enjoyed my walking tours with Jamie on the quest to find the perfect place..........and when I found it he kept me informed every step of the way and responded to queries immediately.....Hurrah......an agent who communicates!

Jane · 29 July 2019

Agent replied

Hi Jane and Mike! I am so glad you enjoyed working with us and thank you for your amazing words! I look forward to catching up with you next time you are in London and I hope you are settling in well. Best, Jamie

1/5

Google

Worst experience so far. The property manager is extremely irresponsible. No follow-ups and no effective resolution to concerns..also takes forever to get things done! I have waited MONTHS even if I followed up regularly. Unacceptable service!

Ran · 29 July 2019

Agent replied

We’re sorry you’ve had a negative experience with our management department. This is very unusual so we have investigated the issue fully and it appears that unfortunately on this occasion there has been a lack of communication between ourselves and our contractors regarding replacing the old extractor fan and you should have been updated. I believe this has now been explained and the work will be completed soon. We hope you trust us to continue to give you the service you are used to receiving as I can see there have been no problems with similar issues in the past. We aim to give both our tenants and landlords the best possible service, and put communication at the top of our list. We’re proud of the positive feedback we’ve received in the past. Best regards, Neil Moore, Lettings Manager

5/5

Google

LDG are professional and very friendly, easy to get on with and understand my needs well. Would recommend anyone looking for a property to rent or buy in central London as they really know their stuff.

Amelia · 29 July 2019

Agent replied

Dear Amelia, My job is made so much greater by meeting clients like you and your lovely family. I am pleased your little girl has got herself the perfect princess room 😊 …

5/5

Google

Worked on a number of projects with the LDG Team and found them always to be super efficient, innovative and professional. A pleasure to work with Cary Dennington, Harrison Eagles and Daniel Castle... well done guys!

I · 29 July 2019

Agent replied

Thanks Isaac, we enjoy working with you and look forward to future projects! Best regards, Cary

5/5

Google

Excellent team, professional and trust worthy. Themis in particular (thanks!), he is highly responsive, caring, great negotiator with landlord and managed to turned around contract within tight deadline (and just before lockdown!)

Alma · 13 November 2020

Agent replied

Dear Alma, thank you for your kind words, it is greatly appreciated. Hope you are settling well into your new flat.

5/5

Google

I cannot recommend the team at LDG highly enough for the brilliant marketing, finding a tenant and then their skills in securing the deal and the professional follow through to closing the transaction. Great Job!

Chris · 29 July 2019

Agent replied

Christian, Thank you for your kind words. It was a pleasure working with you and your practice and we’re glad to be of assistance in disposing of your former offices. Warm Regards, Harrison, Cary & Daniel

4/5

Google

It's been a great working with the LDG team to secure our new office. From the first showing through to completing on the lease, Harrison and Sarah helped us through the process really well.

Alexander · 29 July 2019

Agent replied

Thanks for your review, we were happy to help you find and secure your new office. All the best, Sarah and the LDG Commercial Team

4/5

Google

LDG have been managing a central London flat for us since 2013. They have been efficient and responsive to our needs. The flat is well managed and now requires little input from us.

Chris · 29 July 2019

Agent replied

Thank you for your kind words. We will continue to keep business growing for years to come. See you soon.

5/5

Google

CP · 26 March 2018

Agent replied · 24 March 2024

5/5

Google

Excellent apartment. Very comfortable and equipped! Very good location, everything close. Absolutely recommended. We are a family and we had a great time, one of the best apartments we stayed in on our trip

Lu · 25 October 2018

Agent replied

Dear Lu, Thank you very much for taking the time to leave your comment. We are glad that you enjoyed your stay with us. We hope to host you again on another occasion. Receive a cordial greeting, LDG TEAM

1/5

Google

Rented a place with them for a year. Did not return deposit after two months of moving out and ignored most of our emails. Horrible!

Ioana · 30 July 2021

Agent replied · 30 July 2023

Dear Ioana, I am sorry to hear you feel this way. Both you and you flatmate have been sent emails regarding the dilapidations proposed but I have not yet received a response from either of you with your comments. The deposit cannot be returned until this process is concluded. Therefore I urge you to discuss this between yourselves and revert to me accordingly. If you have any questions please contact me directly so that this can be resolved ASAP but as mentioned on email, I must have your comments regarding the dilapidations in writing. Thank you and kind regards, Minette

5/5

Google

We have rented two properties from LDG and find the service and team wonderful. They have assisted our transition from one business property to another alongside our growth and come highly recommended.

Andrea · 29 July 2019

Agent replied

Hi Andrea! Thank you for the kind words. It was a pleasure working with you and I wish you and your company all the best in your new accommodation! Best regards Cary Dennington

5/5

Google

We were dealing with Cary who was always available and responsive - he was able to source a property for us and assisted wherever possible. Extremely professional and courteous at all times.

Brendon · 29 July 2019

Agent replied

Thank you Brendon, I really enjoyed working with you and your team and hope Fitzrovia brings you lots of success! Cary

5/5

Google

It is the 2nd time I use LDG. They are very professional, great advisors, tenacious and great communicators. I would recommend them wholeheartedly to anyone to sell or buy your property

FROG · 29 July 2019

Agent replied

Dear Olivier We were glad to get the sale through in the particularly difficult market. Thanks again for your prompt cooperation throughout . Best Wishes Oliver , Ben & Laurence

4/5

Google

LDG did what they said they were going to do. They didn't try to sell me what I didn't want. No time wasters. In short, the guys at LDG were great!

JR · 9 July 2019

Agent replied

Thanks James It was a pleasure working with you to assist you in sourcing a new office in Fitzrovia. All The Best, Harrison & the team at LDG

5/5

Google

Very efficient and responsive team at LDG - Josh and Gaby in particular. Very happy with my experience and would recommend to anyone looking to rent / buy in London.

V · 29 July 2019

Agent replied

Thank you very much for your positive review Verity. We hope you have a wonderful year in your new flat. Josh & gabby

5/5

Google

Vwey grateful to LDG and specifically to Cary for helping me secure our new commercial property. He has been supportive and communicative from the beginning to the end. Recommended

Guy · 29 July 2019

Agent replied

It was great to work with you Guy, all the best in the future! Cary

1/5

Google

Rented a place with them for a year. Did not return deposit after two months of moving out and ignored most of our emails. Horrible!

Iacobescu · 13 November 2020

Agent replied

1/5

Google

WORST company ever. AVOID!!!! after weeks of paper work and just hours before moving in to the apartment the landlord changed her mind and canceled everything. AVOID AVOID!!!!

Michael · 29 July 2019

Agent replied

Dear Michael, I’m sorry you feel this way and felt the need to write this review. As discussed last week, you were fully aware of the situation around your referencing and why a tenancy could not be granted to you. We kept you up to date throughout the whole process and informed you of the Landlord’s decision immediately following completion of the referencing. You were offered a full refund of the monies you paid and just today you supplied account details, so the refund will be made without delay. Again, I am sorry you feel this way and if you would like to discuss this further please do not hesitate to call me. We wish you well with your property search. Many Thanks Neil Moore Lettings Manager

4/5

Google

We've used LDG to manage our tenancy for over 6 years in total, and would recommend them. Professional, friendly and willing to go the extra mile.

Richard · 29 July 2019

Agent replied

Thank you for your kind words Richard. It’s always a pleasure. Best Minette, Property Manager

5/5

Google

Stayed at an Airbnb apartment. Great location. Friendly and fast responding team. The description was accurate and the apartment was exactly what we wanted.

Adi · 18 November 2019

Agent replied

Hi Adi, Thanks your review, we are glad you enjoyed your stay with us. All the best. Andrey & LDG Team.

5/5

Google

Very good experience. Even though they changed our apartment due to a problem, they gave us a superior one. Alberto who speaks Spanish very attentive.

Jordi · 26 March 2019

Agent replied

It was a pleasure having you with us and I hope it wasn't the last time! It will be very nice to see you in the next one! LDG

5/5

Google

I was looking for a flat not to far from my job location and Angelina find the perfect one. I advise this LDC

LONG · 29 July 2019

Agent replied

Dear Pierre, Merci for your kind words. It has been a pleasure to have you as a tenant. We are here if any of your lovely French friends are looking for a home in London. Regards Angelina

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Questions about LDG

How many reviews does LDG have?

LDG's London office has 346 reviews across 1 platform: 346 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is LDG's rating?

LDG is rated 4.5 out of 5 across all 346 reviews, and 4.5 out of 5 on Google from 346 reviews, checked 9 October 2026.

Has LDG won any awards?

Yes. In The Trusted Agent 2026 awards: LDG, London won Trusted Agent.

Where is LDG's London office?

LDG, 39 Foley Street, London W1W 7TP.

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.