Trusted Agent profile · London
★★★★★
1,953 reviews across 2 platforms
1, Wapping High Street, London, E1W 1BH
Part of Knight Frank, see every office.
Knight Frank's office in London, at 1, is rated 4.8 out of 5 across 1,953 reviews on two platforms, including 189 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Knight Frank Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThere have been quite a few changes in…
There have been quite a few changes in the Property Manager for my apartment recently, which can be a bit of a pain. However, I'm really glad to be working with Jason Chu as he is very responsive and polite. Keep up the good work Jason!
Dear Min, Many thanks for the kind and encouraging feedback. I very much look forward to collaborating with you for the many years to come. Best wishes, Jason
5/5
TrustpilotKnight Frank is always reliable
Knight Frank is always reliable and they work hard
Dear Indah, thank you so much for your review. I am delighted that we could help you move again!Best wishesWilliam
5/5
TrustpilotJames Szalay at Knight Frank
James Szalay at Knight Frank, made the process simple and was very accommodating, waiting for me as I rushed around. Many thanks for your assistance.
Thank you for this review, happy to help anytime. James
5/5
TrustpilotThanks for the great service
As usual, the team at Knight Frank provided a timely, friendly and efficient service. Thank you.
Thank you ever so much, Graham. It is a pleasure assisting you. Ehteshaam
5/5
TrustpilotAlways responsive and helpful.
Thank you for your lovely reivew and we are so thrilled the team were so helpful. Knight Frank
5/5
TrustpilotA very good agency
A very good agency. We'll probably stay with the same agency if we would like to move to another flat in the future.
Thank you Shelly for your kind review. We look forward to working with you in the future. Knight Frank
1/5
GoogleI note that there are some positive reviews on this site but on the other main estate agent site others have shared their negative outcome with the Knight Frank Wapping office. It appears their sales team may be good but not so much the letting team. I really don’t know where to start as we should have parted ways with this agency sooner in relation to my flat letting. These include having a tenant move into my property without a signed agreement or references, delayed rent impacting my mortgage payments and the list goes on. My main feedback is that the office seems to have many new faces, too many people involved with one not knowing what the other one has said or collected, an inability to offer any apology or goodwill gestures for trouble caused and a firm insistence on ensuring above all else their fee is obtained. Even if this means not getting documents over in a timely fashion for people to have time to review and pulling tactics such as saying tenants are outside waiting with suitcases with no where to go to get the “deal sealed” and their fee. I don’t see a focus on the customer or doing the right thing but rather on “fee first.” A change in management has also resulted in a worse service and the whole experience has been dreadful. My advice is to really check the documents before you sign to see if they include things you ask for and allow yourself the time to review. If they get things over last minute then this should be their issue to manage not yours. And speak directly to your tenants if rent is missing or other issues arise as it may well be that both parties are getting told different things. Hope this review helps anyone who is thinking of letting with this agent.
5/5
TrustpilotPrompt and Polite Response
This was a first time to move to London, however, Ms.Kaneya, Ms.Iijima and Mr.Andrew politely and promptly helped me to deal with a series of procedures. Thanks to them, I will able to finish moving soon.
Dear Mr Kajiwara,Thank you very much for your kind review, it has been pleasure to assist you. Hope you enjoy your new home.Kind regards,Knight Frank Team
5/5
GoogleHad a pleasure working with Peter Pietrzak on finding a new apartment. Efficient way to find a new home. Great service, the process is smooth and tailored for your needs and requirements. Very happy with the service and would recommend!
5/5
TrustpilotSwift turnaround from Vinnie at renewal…
Swift turnaround from Vinnie at renewal time
Dear Alan,It was a pleasure to assist you.Thanks.Kind regards,Vinnie
5/5
TrustpilotHelp with paying rent
The experience was great because of quick answers and a very friendly and solution driven approach!
Thank you Max for your kind words. It was a pleasure assisting you. Ehteshaam
5/5
TrustpilotProactively follows up and responds timely
Vinnie from Renewals proactively follows up on matters and give timely responses. Keep it up!
Dear Leong,Thank you very much for your kind words.It has been a pleasure to assist you through the process.Kind regards,Vinnie
5/5
TrustpilotThanks for Jason!
Thanks for Jason!! He helped me a lot!! And so thanksful have property manager ask him!!
Hi Hu Thank you for your review! Glad I was able to help here, should you need anything else please do not hesitaety to reach outKind Regards,Jason
5/5
TrustpilotVery good communication and attention to detail
Prompt courteous communication and response to queries.
Hi Clare,Thank you for writing such a kind review. I'm pleased we were able to respond to your queries efficiently and effectively! If you need any further assistance please do not hesitate to contact us.Kind regards,Owen
5/5
TrustpilotA difficult and protracted experience…
A difficult and protracted experience through no fault of Knight Frank who were excellent in every particular. Thank you.
Thank you so much for your kind review. It was a pleasure working with you; we finally got there in the end! I hope you are now well settled in your new home and if I can ever help in the future please do let me know. Very best wishes Helen
5/5
TrustpilotVinnie from renewal
Vinnie from renewalAn efficient and fast handling of the negotiations to renew the contract
Dear Silvano,Thank you for the kind words. It was a pleasure to assist you.Kind regards, Vinnie
5/5
TrustpilotBeth
Beth, was very helpful, knew her market and was always available for a conversation, great communication. Thanks 🙏🏻 for all her help Jake
Thank you Jake for your kind words and for taking the time to leave a review. It was a pleasure working with you. Beth
5/5
Trustpilotprompt responses
Summer had prompt responses, very friendly & helpful
I'm glad I could assist you in finding a new home. If you have any more questions or need further assistance, feel free to reach out. Best of luck in your new home!
5/5
TrustpilotRenewal
Good experience with Vinnie from Renewals who kept the ball rolling even while on vacation
Dear Marcus,Thank you for your kind words.It was a pleasure to assist you.Kind regards,Vinnie
5/5
TrustpilotOutstanding from start to finish.
5/5
TrustpilotProfessional Real Estate Agency
Brigette helped me renew my lease smoothly.
Dear OzkanThank you for your feedback and glad we agreed a renewal to your lease swiftly. Kind regardsBrigette
5/5
TrustpilotFabulous service from the Bristol team…
Fabulous service from the Bristol team throughout the entire process. Highly recommended and many thanks to all.
Many thanks for taking the time to leave a review. We appreciate you choosing Knight Frank as your agent.
5/5
TrustpilotExcellent service and good…
Excellent service and good communication. Very pleased with my experience
Thank you Niklas for your review. It was great working with you and I hope you are enjoying your new home. Ellie
5/5
TrustpilotBrilliant team
Once again, Jamie-Leigh and all the Knight Frank team have been fantastic. I cannot recommend them enough!
Dear Ana,Thanks so much for your kind reviewIt has been a pleasure to work with you again- thank you for working with us again on this rental.All the best,Jamie-LeighHead of Super Prime LettingsSouth West London & Home Counties
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Knight Frank Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
